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Ming C
Customer Reviews for Parking Depot LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The personal where marked as not helpful as no one was there because the location was closed at the time of arrival. There was nothing wrong with the process though.
Renzo GThe truck functioned well. Gas mileage was typical for a 15' truck. I had a 200mile two day round trip project. I kept to 60mph and lower speed limits. My only complaint was the passenger side mirror would not stay in position. Normal vibrations caused it to drift out of position. The cabin was smelly. SMOKERS!!! As for the pickup location; "Friendly an helpful staff". Safe and secure overnight vehicle storage. No frills, unassuming store that takes care of business.
WILLIAM SThe only location in that area open reliably on weekends. Great service by the gentleman working behind the counter. Especially knowing he’s just an hourly employee. He deserves a raise for sure. I’ve been in that location maybe 15 times in the past 3 months and he’s the only person I’ve dealt with. Great job
mark bThe facility manager Brian was very accommodating and easy to work with after a disappointing experience at another U-Haul property earlier that morning. The truck was clean and easy to operate. Will definitely call Brian again for my next truck rental need in the Beaufort, SC area.
KENNETH DReserved truck had no key so I had to wait three hours for someone to come cut a key… then trailer had worn tires that blew out and was stuck on side of road for several more hours… very dissatisfied
MICAH GBoth gentlemen’s that work at that location were very helpful.
MAYRA JThe truck was a little older, but it did the job. No issues, easy pick-up and drop off
WINONAH GReceived excellent customer service! Will definitely recommend and use this facility for all my hauling needs
ROBERTA SThe cargo van is the best! Comfortable, efficient, and hauls a lot of stuff!
Richard EIt was after hours when truck was dropped off. There were no problems.
Mary MService excellent
Everett JKind and helpful
Theresa SAfterhours drop off so no personnel present. This location was fine and easy to complete the return. However, the location on Ribault Rd which was my original return location was terrible. They say they have after hours drop off but there is no where to park and the back entrance they say to use when calling is chained off and locked. Do not recommend Ribault Rd for returning any type of equipment rental.
BLAKE GGood to go
SCOTT BPlace and truck were clean, friendly staff.
Erica FThe man who check us in was very helpful and pleasant.
LOUISA HThe center was closed. It would have been nice to talk to a person and get a final receipt.
MARK PAll went well and customer service was excellent. As how I've learned to expect from someone that's representing U-Haul . Thank you again for another wonderful experience..
DOUGLAS DI had no idea that nice folks like this existed in beaufort definitely going back soon met all my expectations
DAVID BNothing
NORMA SI didn't rent
AUBREY BNothing service was great
DONALD LThe worker that day was great! He deserves more time off with pay to go fishing.
GREGORY FVery nice gentleman welcomed us as we pulling in the driveway. He assisted in parking and unhooking the trailer. Very friendly. Thank you!!
Judy Kpickup on the app was great and the return with the operator was even easier
David SAfter hours drop off was a breeze and got confirmation receipt. Very pleased with that end of trip.
MURPHY CExcellent service!
ALAN COur experience was incredible the gentleman there was so very helpful and with so much ease and we were out the door in no time however for U-Haul the App doesn’t work that well and I would highly recommend that you do transactions at the time the business is open, just my opinion.
SHANNON TCustomer service was great
ALAN MClean the windshield and mirrors
REX FDavid was very helpful and knew the equipment hookup and safety processes well.
EDWARD VNice guy at counter
JOSEPH PI was not contacted about the change of pick up location, I was required to drive an hour out of my way to get the trailer. They changed the original pick up location and did not tell me! Poor Customer service!!!!
ROBERT BThe van wasn't exactly clean on the inside, however they worked diligently to locate a hand truck for me, and I was grateful.
DONALD MNot much to improve with my experience. There were courteous, friendly and very helpful.
Dan DI use uhaul on a regular basis. I was very disappointed with the equipment and the fact that I had mentioned to him about the fender and told him I had a 20 hr drive with it. Which took me 25 and half hours to complete due to repeat stopping because of the damage on it and fear of tire blowing. Customer service was great and road side service was amazing. I will not be using that location ever again.
GLORIA DMade reservation on the website the day before and checking out pickup and return of truck was a breeze. The front counter associate was helpful and friendly.
Charles BTrucks are old and beat. Agent at desk was very nice and helpful. Had to drive and extra 25 miles after being notified the truck I rented a week prior was not available at rental location I chose. I had to make the call to uhaul to find another location. They should have called me. Not a good look
GREGORY ZThe truck smelled like black and milds, and I paid for a dolly and furniture pads and I did not receive them. Truck was given to me practically on E
Fediani PI don't have anything against this place. I dropped the vehcile off before it opened so I wouldn't get charged a fee for brining it in late. I think UHAUL needs to look at their policy on check in that it should be when the place is open. I tried several times to do the app check in and it kept knocking me out of the app and I never was told where to park the vehicle or if I successfully did the check in. It was horrible experience pictures wouldn't download and it was slow and not user friendly. very poor.
Leonard RGentleman working at this site was very polite, helpful and professional. Made everything easy.
JORGE PTrailer was very dirty on the exterior. Mud and grime. Leaves were inside. Trailer was quite old. The guy hitched the trailer up incorrectly according g to the guy at the drop off location.
PETER OGood service
Mack SNice snd clean facility
mike bQuick and efficient checkin. Highly recommend.
Gary FNo interaction, just a quick drop off
TYLER GThe location is challenging to get a larger vehicle - like the ones being rented - in and out.
Daniel LIt would help others with moving expenses no one thinks about, like gas for the uhaul. To be given and estimate on how much a full tank takes for each truck based on current gas prices would help the customer be ready for the $145 price it takes to fill up the trucks
WILLIAM BWonderful customer service
ISABELLA MRyan was always helpful.
George R | Overall ExperienceOverall, it was a great facility for storage! The price could not be matched, it was clean, and secure. The only minor issue was that the space to maneuver our travel trailer was a little snug, but we managed. Otherwise, no issues.
Tyler D | Overall ExperienceWill use again
Ray H | Overall Experiencegreat customer service
Billy P | Overall ExperienceBest price in town, great place to store a boat or RV, parking on pavement and well lit.
James H | Overall ExperienceExcellent facility highly recommend
Gary D | Overall ExperienceRyan was awesome. We tell everyone abour the Parking Depot. We sold our trailer that is why we left.
Brian A | Overall Experience