The breaks were rubbing on the rotors badly used up more fuel for acceleration other then that experience was good
Cody M
Customer Reviews for Parkland Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was great and very quick to get in and out. Drop off was also very quick to get in and out. Employees were very good and knowledgable.
ron hExcellent Customer Service and Support
SAMI CThe flat cleaning rate seemed high. I can imagine how some trucks come back but the ones that come back cleaned shouldn't get stuck with the same charge.
Grant ESimple easy process. Truck fit my needs perfectly. Close by. Definitely be coming back when I need a truck again.
Guylaine MFirstly, in UHaul's defence, the company's computer service was down during the dates of my contract but that does not account for the fact that the staff that takes reservations, while polite and efficient, should have at the very outset informed me that the Langley franchice that I was requesting does not offer one way rentals and the Sunday evening call that I recieved from the Surrey franchice was intelligible and it took over an hour to process my resevation and take delivery of the truck which really affected my time schedule and caused considerable delays. In that the Surrey franchise computer printer was not working I was not given a hard copy of this contract and for some inexplanable reason the Surrey franchise recorded my email address incorrectly recorded my email address and I just now was able to get this information. Upon finishing this rental here in Penticton yesterday, Tuesday June 3rd, I phoned the Penticton Brake and Wheel outlet and the operator went out of his way to receive this rental truck even though he was not prepared to do so... that guy was great. In any case, I really don't expect any need for a rental truck in the future but if so, I will certainly be prepared to ask awhole bunch of questions and get assurances that what I'm expecting is confirmed.
BRIAN KThe rental facility has a gas station and it was easy to refill after the move. Also the people there were very nice and friendly
SHAHRIYAR MAll good, appreciate
Parasmani DI m told U-Haul fools people , like I called and booked told to book for 2 days first it was booked for 1 day I refused then it was booked for 2 days but when I wekt to pick up it says it is changed to 1 day and someone called me but left. No message nothing , so I wanted a bigger 10 ft traickbbut had to settle for abandon I wanted 2 days , so I was forced to make to trips and it doubled my kms , I was told U-Haul always does this to scam customer , now I experience it first hand
SHAMIR DStop making fool to the customers I been charged twice
abdul kWhen you ask if the vehicles are clean, one would expect it to be clean, meaning if the previous customer did not clean it, it would have been cleaned by Uhaul before we got it. Then when I returned the vehicle the clerk did not even want to look over the truck. So it seemed a little funny an unofficial for a rental company. I have rented from Uhaul many times and would go back.
GEOFFREY Mstaff is friendly and helpful.
TSUN WThere was a little bit if garbage (some receipts and papers) in the cabin, which is caused by the previous user, not the location itself. Service was EXCELLENT and super fast. They also have lots of vehicles and in a central location. Highly recommended.
CAROLINA BThe customer service was great. They went out of their way to help and support me. Thank you!
OLUWATOSIN CThe equipment was not cleaned but and returned it in the same state but I was charged $25 as cleaning fee. This, I think os very unfair.
BENNETT OAll good.
Dave MNothing, great experience. Will definitely use again.
BONNIE HThe charges made for my trip was not justified. I did not drive even a 10 miles but the charges made to me was about 17 miles.
ANUJ GI was overcharged and when I called to ask about extra chargers that put my call on hold for more than 20 minutes and told me that they will call me back late on. Didn't get any call.
Paramveer KVery easy
MANDHIRAJ SThey didn’t have the truck I booked and I’m gave me and charged me for two regular dolly’s instead of the furniture and regular dolly I had booked. So I paid more for bigger truck and a dolly I didn’t need as well as I had to carry all the furniture when I already have back problems
Alisha CThe customer service team is very helpful and friendly to us
HAYATULLAH IVery easy process
MOHAMMAD SNo back camera in vahicle
SATWANT GThey need to clean their equipment
ARPAN DDirty floor drivers side. They could not enter my coupon code, wasted my time trying for 20 minutes.
KELLY GThis was a busy station when I showed up however, the staff member worked fast and my transaction took no time at all. I returned the same evening and it took no time at all. Great job guys! 😊 I hired Swift Shift movers through you and I was very pleased with them, very courteous and such a huge help! Even having to keep them for an extra hour was so easy to take care of. I will definitely go this route the next time I have to move! I have already been telling many people that UHaul and hired movers is the way to go!!!!! High 5 to all 🖐🏼😊
LINDA TSomeone seems to be present 24/7. That helps.
Cristian DCharged more than expected
SESHA KOwner of the location asked us to pay $5 when we were dropping the truck and picking the car up. He didn’t mentioned anything before but $5 hardly makes a difference for us. The main concern is the way he shouted at us saying that i would have towed your car and next time i will see how can you rent 26 ft truck from uhaul as i am the only one who has big uhaul trucks in surrey. Very unprofessional and very very disappointed behaviour from uhaul location person.
ANMOLDEEP STruck was definitely not cleaned after the previous customer as there was trash left behind. I had requested a Dolley which the attendant confirmed but forgot to put in the truck so I had to come back and get it which was very inconvenient. Granted he did deduct the mileage. Overall not the best experience
Adanna NWhy was Ibcharged CDW $16, then Safemove $16.59. Isn't Safemove part of CDW or an add on for an extra 0.59 cents if you have CDW?
Nean OThe truck was fairly clean but the moving covers weren’t. Customer service was great!
Rajbir SDark unlit parking for truck return was uncomfortable for night return.
JUDITH SThis location has no printer. Can't get the printed receipt
Balwant GEverything was goof
LIVTAR SFound garbage in the truck
Shelley MWish they had a dolly in the truck Show the gas needle to customers so there is no misunderstanding. Very friendly people and nice service
MEHBOUB KI delayed only 10 min to deliver to the truck. I understand and I was aware that they were going to charge me a penilization for that. They were calling and calling like crazy, I inform them that I was stuck in the traffic but that I was already on the way to deliver it. When I arrived at the place they called the second contact to tell him that he did not answer. Already in the place of delivery, they called the second contact crazy again saying that it was not yet. I was already given it clean and they charged me the extra cost. Last time I return to this place.
ANDONNI LThey Charge me cleaning fee but we get in same condition as we return
Ranjeet Cnothing all weell and good
mandeep sMade remarks of how they didn’t think I’ve rented a U-Haul before and were very hesitant to rent me a U-Haul when this would be my 9/10th until rental all based on the fact that I was a woman
Edina MIt’s a big rip off to know exactly how much fuel is needed. You don’t give a full tank and I am supposed to figure out how much gas is supposed to be!
SIONG WOffer discounts and incentives for new customers
MOHAMUD MThe guy at parkland food centre was really fast and helping.
VIVEK ST
MOHAMED SThis s my 3 rd time renting here. Next one will be the same location. Thanks.
GOKHAN Pawesome people awesome service
JOHN ILiving a new people in Canada and student, so expensive
RAJPAL JThe owner was amazing and his customer service skills was top-notch. Such a better deals that I really appreciate him. I would recommend everybody to come and have a look at the place wow.
RIPUDAMAN JUnclean equipment and unprofessional staff
Triptnoor SEverything was great, service, quickness. Very polite. Will definitely use this one again. Ran like a proper business should.
BONNIE Heverything was ontime, clean, and very good and very freindly service.
JOHN ITrucks needed cleaning before we could leave. Also lock was broken so we had to buy one out of pocket. The gentlemen that served us was very nice and explained everything well. I give him 5 🌟
Juliette FThey were so bad and she asked me to give them 5 $ to barking my cat one Hour in gas ⛽️ station I will be never going there again
ADEL TI wanted to share some feedback on my recent experience renting a van. The young man who helped me at 7 AM was absolutely fantastic—super helpful and professional. However, there were a few issues. The van was quite dirty both inside and out when I picked it up, and the parking lot was muddy, which made the process less smooth. Additionally, I noticed an extra $15 charge on a separate transaction, and I’m still waiting for clarification on that. I made sure to return the truck cleaner than I received it and with more gas than it had when I picked it up. I’d appreciate any updates or explanations regarding the extra charge. Thanks for your attention to these details!
Eric BTruck was given in a dirty and unclean state. At pickup, the agent said that’s the best they could do but the cab was filthy and smelled like cigarettes, and the box was dirty as well. At return, the agent argued with me over the fuel level which was the same as when I picked up. I was forced to fill another $25 worth of fuel in order to avoid the unnecessary $50 charge even though the needle was at the exact same space. On top of that, the agent (Mohit) claimed I wasted his time. Absolutely ridiculous and unprofessional behaviour. Will never recommend renting from here again.
TARJIT JThe rental vehicle is not clean from the inside. It needs to be cleaned up.
Naveen S