Poor customer service
Aaron W
Parkland Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W5T5
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Customer Reviews
- 3.5 Average Customer Rating
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I had selected location the one that was closer to my place near the temple 120th street, surrey bc. And did modifications couple of time and i did know already that due to nobody’s gonna be there at that place we have to select mobile pickup for 13th april 2023 and got my confirmation. Then on the 12th april i got a call from uhaul and i was speaking with kuldip and she told me this location is closed and found me different location which was far from me and she wanted me to confirm that but i told her that i have to think about it and I actually wanted to cancel it. But then she called me back and said that it’s only 3km more and said that we’ll cover it for you and dumb me said ok without even checking the miles difference. Once we get there we realised that its more than that because we had to go there to pick it up and drop it off there as well so its double. I did got $5 covered but I feel like that was not enough. That was really bad experience, i would have cancelled it if i knew it before and find alternates. Just dont show something online thats not available. It’s misleading your customers.
Harman BIf they can ask the customer whether they have done the inspection just here to grab the keys or it's in store assistance they have chosen, saves a lot of time, I had to wait a lot to get keys, as the cashier told me that they will give me the keys once that computers is free, maybe they thought that I selected in store assistance, based on what most people do, and I don't blame her, and when she checked the computer everything was already done by me before. It would have saved me a lot of time honestly, but any ways overall experience was good, as everything else after that went smooth. And there was a little bit of dust and litter inside that cargo area, I also I found a quarter coin in there too🤣. Thanks please don't blame anything on the cashier they just need improvement that's all.
Mandeep SStaff not good
Ranjit STo start, the location was difficult to find. There was no signage for U-Haul or “parkland food market” as they call themselves. The truck was parked in a mud patch, obviously due to that it was dirty inside!! It had very clearly not been clean. They sent me to find the truck, it was parked behind other trucks so they had to come out and move a bunch of stuff around. Horribly disorganized.
Jason F