Everything was great!Richard G.
Customer Reviews for Parkway Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude, overchargedDawn H.
I made a reservation with u-haul of hillside several days earlier and I was called on the morning I was getting the van and was told they did not have one and I was to go to parkway Exxon. I was then told I could not park my car there had to make last minute plans to be dropped off there. Very inconvenient.Thomas B.
Paperwork at time of booking was given presented and documentation was in notes , at time for pick up agent said documents was not in system, agent was rude.GEORGE B.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Derrick E.
Customer service at the location was great and they explained everything perfectlyNoel C.
Reservation time was 9:30 am, I arrived at 9:35 am. I waited close to 1 hour for the van. The person claimed to be having internet issues, but was able to assist other clients as I waited. Then when it finally was up, claimed that there was no card left on file when the reservation was made on line, which it was.. This made me late for my setup, I was supposed to be at the venue at 10:45 am. It was a horrible experience and will never visit that location again and maybe not even use Uhaul. Completely turned offJermaine B.
It was too expensive I was ask to pay MI charges $11..88 Ã—12mi. Car insurance charge $14 environmental fee $1 security fee $5 including the rental fee $19.95 I ended up spending over $54for less than 2hours. Its outrageous and exploiting I will not use this service again and would never recommend the service to anyoneIrowa I.
Raman was very nice and professional.Arthur H.
The truck wasn't there originally after unerring to the location because there is no parking. I was offered a voucher. He then didn't honor the voucher and also put in a few charges on my credit card after the bill but never mentioned anything about it. I believe the owner of this location is running a credit card fraud scamCamilo R.
The owner or manager at this location is very unprofessional and rude to U-Haul customer. I went there to rent a truck and he was rude to me about me parking my car in the parking lot. Very unprofessional. I'm never going there again, will not recommend it to anyone.Sufyan K.
Have equipment per reservation (not enough furniture dollies).MichaelJ S.
Great customer serviceDennissa W.
Customer did not leave a comment.Manish K.
Customer did not leave a comment.Alvarado R.
Customer did not leave a comment.naomi M.
Customer did not leave a comment.Raphael L.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.marsha H.
Not looking for 5 star service however basic customer service skills gets repeat customers which will boost sales and profit. NOT RECOMMEND *Vehicle was very dirty inside, clean fleet.Luis L.
As I told Raymond, he explain every step very good. He was a professional. I would recommend this place 100 times.CARMEN M.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.JAMAURI C.
Customer did not leave a comment.Darrell D.
Customer did not leave a comment.NASIM M.
Customer did not leave a comment.KALLITA P.
If there is a lock on the uHaul door to the bed of the truck, the place where the uHaul is kept should know the pass code. Waited 30 minutes for them to figure out the code.Brian L.
Customer did not leave a comment.GROVER Y.
Everyone was so nice and helpful. I would definitely use this location againAARON E.
Customer service is lackingRichard M.
Customer did not leave a comment.SHANNA B.
Customer did not leave a comment.FERNANDO C.
Customer did not leave a comment.ANTHONY A.
I picked up a Uhaul truck in union on Route 22. They gave us a firty truck (there was dirt on the floor, used tissues and a disposable glove). I didnt know that i had to â€œtake a pictureâ€ of the van prior to using it for proof saying thats how we received it. I tried returning the truck to a different location that was closer to my home and when we got there, a man said he would have to charge uz for a cleaning fee which I was obviously against because we only made one stop and packed up a really small basement. I went back to the original store in which we initially received the truck and they never checked the truck to see if it was cleaned or damaged. The â€œ managerâ€ there was very rude saying that I was â€œlyingâ€ about the conditions in which I received the filthy truck. The sales associate that works there has a heavy accent and no patience for people that doesn't understand him. Additionally, it was so convenient for them to charge us for â€œusing more milesâ€. So no, I would NOT recommend Uhaul to anyone.Shante S.
Good experience, fast serviceYULIA K.
Customer did not leave a comment.AUDREY E.
The van was clean in a sense as there wasn't any trash but it was dirty as in the vehicle needed to be washed.Yulissa O.
Customer did not leave a comment.GERARDO C.
The guy who was recieve the vehicle from he was very nasty the one I pick the vehicle from was very niceSOMINGS M.
Customer did not leave a comment.DEBORAH O.
Customer did not leave a comment.DISHON B.
Very efficient, courteous and professional service. Fast in and out process.William A.
Customer did not leave a comment.GAIL T.
Very friendly proprietor. The process was very professional and efficient .WILLIAM A.
I need a copy of my receipt please.JOCELIN F.
Because the guy is not nice at all you can't even park your car while you taking the uhaul ,very bad service I will never recommend someone on that place👇👇👇👇👇FRANCOISE N.
Staff was so friendly and explained everything!!!DAVID L.
The agent who rented me the truck was rude and was not nice at all.SARADGINE L.
Can't think of any.. all is greatWILLIAM G.
The store associate or manager was extremely rude. He lied and said we drove 43 miles when in fact we only drove approximately 10. He tried to charge my card for another $90 and then tried to charge me for $24. The tank was still on full. Horrible experience.AKIRA B.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Rosalyn Y.
The truck was in horrible working mechanical condition. It sounded like a plain and was shacking. It was horrible. Had to drive slow and slowed the day. HorrificSERGIO D.
Customer did not leave a comment.Shonda C.
Everything was perfect.SHELDON G.
Customer did not leave a comment.JAVIER E.
location of tuck pick up was changed without informationRAMA M.
The person who helped us was good but the truck was not clean in the cargo area nor driver section. Not acceptable when we're dealing with covid19.Russell Crawley C.
Customer did not leave a comment.Joe N.
Customer did not leave a comment.ULYSSES W.
Customer did not leave a comment.Gian M.
Customer did not leave a comment.chang Qu Z.
Customer did not leave a comment.DOUA G.
Provide parking. You rent a truck and leave your vehicle in the spot freed up by rental. Currently this is not allowed. Curre tly tbeir is NO PARKING on premises for rental customersTHOMAS G.
The van was dirty. Whatever the rebtor was eating prior was all over the front area including the cup holder. If I had the chance to find another rental I would have cancelled. In this pandemic the least the company can do is clean the front area/wipe down. It was truly disgusting.JOHNIA O.
Customer did not leave a comment.Elizabeth A.
Customer did not leave a comment.bob M.
Customer did not leave a comment.Lea K.
The rental van was dirty on the inside. Seats (driver and passenger) were dirty. The van looked as if it had not been cleaned in a while. Had to sweep out the van to get rid of trash and dust. Positive that there was no effort to clean the inside of the van before renting to me.Tyisha B.
Customer did not leave a comment.Markens G.
Nothing m. Everything went smoothly.WILLIAM A.
Overall friendliness of staff was exceptional. A real plus. Did take care of me when Uhaul Scotch Plains could not complete my reservation. However truck needs front end alignment. Did not drive as well as other trucks. The hand truck had one wheel that would not turn very well.Edward D.
Told me that they will email my reciept because thier system is slow. Still waiting for the reciept.Duanne D.
The attendant was not only rude he was very bias. I chose 24/7 truck share which requires my mobile phone. Once I checked in he refused to give me the key even tho I checked in and my reference was called. He called me when I didn't return the truck at 5pm even though I called Uhaul and extended And to add he threatened to call the police on me stating I stole the truck. I will NEVER recommend this location to anyone.Shakeema S.
Very rude business owner. Equipment very dirty and smelly. Travelled only 22 miles, reportedly vehicle had a full tank, but upon returning it took over 5 gal to fill up at $15. Probably will not use UHaul againANTONIO A.
Customer did not leave a comment.LOUIS C.
Customer did not leave a comment.FAUSTO A.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.BENJAMIN W.
Customer did not leave a comment.JAHNASHIA C.
Why did you guys charge me mad money on my card if its only 20$Brent W.
I will never use that location again even if there was no other place to go to. Folks at the store were ok but the gas station employees were rude, impolite and disrespectful. Dealing with those animals was a pure sickening experience.MARWAN K.
Customer did not leave a comment.JENNIFER Z.
They claimed i did more miles then i did. I only did 40 miles not 78. The guy was rude.Grace C.
The truck wasn't clean The blankets i rented was wet and mildewMel M.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.Eduard A.
Customer did not leave a comment.JOSEPH A.
Everyone was delightful to speak with and handled everything in a very professional manner. Highly recommended!Elizabeth P.
Customer did not leave a comment.APURV P.
Customer did not leave a comment.EVELYN D.
Customer did not leave a comment.SALEEM S.
Customer did not leave a comment.ORLANDO C.
Customer did not leave a comment.hackley C.
Excellent and convenientMacarena B.
Location was rude and not at all helpful. Very unprofessional. Will not be using again.Alex P.