Too much paperwork. Uhaul site too confusing. Uhaul should stop trying to sell stuff.
MICHAEL C
Parkway Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Union, NJ 07083
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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When I originally booked the vehicle the drop off location that was chosen for me was about a 20 minute ride from my house. I called to have that changed to a facility that is about a 5 minute drive from my house ( much more convenient ). I was charged an additional cost of 15 dollars because of this change. I don’t believe that was right. I’m being penalized for something that made it easier for me. I guess U Haul is fitting in with the rest of big businesses, squeeze as much out of the consumer as possible. Other than that disappointing issue, everything went well
George FI had a reservation from 8/16/24 at 10AM to 8/18/24 10AM. I arrived on 8/16 at 12:25PM to find out that my truck was canceled and giving to someone else. If I had a reservation for 48 hours it shouldn't matter when I pick the truck up. Not to mention I never received a call indicating that it was cancelled or to confirm that I was indeed picking the truck up. The attendant was very matter of fact and had no empathy. After much back and forth, the attendant called the hotline and got it straightened out. However, this type of customer service is unacceptable.
EAN SVery easy
RAFAEL AApps did not work well...unable to locate me. Web page was OK. I arrived one hour late--24/7 share had expired. On phone for thirty minutes to get it reset---either make time longer than an hour, warn customers, or send an email allowing us to extend!! I was told by email I must use 24/7 pickup, yet it turned cashier at food mart could have signed me out in minutes. Process took 90 minutes! Why was I told to use self pickup?? Return of vehicle 100% ok using cashier.
DAVID H