Customer Reviews for Parkway Self Storage
(U-Haul Neighborhood Dealer)

83 reviews

5460 Apalachee Pkwy   Tallahassee, FL 32311

(850) 688-9131

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(850) 688-9131

5460 Apalachee Pkwy
Tallahassee, FL 32311

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep same friendly staff

Timothy N. 
Rating:
5.0

Top quality van, easy pick up and drop off, and very helpful staff

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

What a group of outstanding people that run tha place, friendly, helpful, professional, knowledgeable and respectful. The young lady that helped me, a big thank you

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
1.0

Drop off sucked

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Everything was good.

marsha E. 
Rating:
5.0

6 x 12 trailer Kayla tends to start making tall vehicle also light laterally if it hits potholes or deviations in the road to a very dangerous extent. I believe this to be caused by the length and type of towing hitch at the front of trailers I won't use that particular type of trailer again

Paul S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA P. 
Rating:
5.0

The service at this facility is awesome! The entire process was simple and the customer service was above and beyond. A special thank you to Terry for staying late to complete our transaction.

Edwin H. 
Rating:
3.0

I was very disappointed that the 10 foot truck I originally requested on Orange Avenue was not available for me to rent. Therefore I had to pay 14 miles more than I would have had for the Orange Avenue location which is a block from my house. Not to mention the increase per mile changes from day to day. therefore I was very disappointed. Also the Van was filthy and not clean when I picked it up.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Kat R. 
Rating:
5.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Great place! Highly recommended.

Seongjong H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Very Friendly and professional. Highly recommended.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Excellent customer service. I couldn't be more pleased.

JOHN C. 
Rating:
4.0

The online self-check-in for after-hours is broken and charged me a $15 cleaning fee on a clean trailer return. If you all need to charge me a $15 fee for after-hours check-in, just tell me. Having the online system not allow me to continue without saying the trailer is dirty is insulting. I followed the instructions, loaded images, did everything I was asked, and the continue button would not activate unless I clicked the not clean option. Enjoy the $15. This is just one more strike against UHaul.

Christopher B. 
Rating:
5.0

Keep Ashley around. Knowledgeable, pleasant, competent. Although I understand that she is not an employee of U-haul, but perhaps that of an agent, she puts a wonderful face on the U-haul team. Nothing but praise for the entire experience. Makes me optimistic for our couintry. ,

Harold M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

chris E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Was miles out of my way! Despite me telling the company there are multiple locations within 3 miles of my location (some of which I have used before), I still had to go miles away and wate time and gas. This is one of the worst parts about U-Haul

Clifford K. 
Rating:
5.0

Customer did not leave a comment.

Milton S. 
Rating:
5.0

The drop off process was extremely easy. The attendant took care of everything and was very professional and friendly.

JASON F. 
Rating:
5.0

None noted

Dale H. 
Rating:
5.0

Thank you for your professionalism

Teresa T. 
Rating:
5.0

First trailer had bad tires. Forced four day rental cost me 500$ that ridiculous it's a trailer and I needed it two days.

MATTHEW N. 
Rating:
5.0

Felt confident in leaving my trailer in this facility

Pamela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Ashley was always friendly and went out of her way to help me. The facility is well maintained and easily accessible.

Sara G.  |  Overall Experience 
Rating:
5.0

I arrived very close to closing and Ashley waited on me as if I was her 1st customer of the day. It was my 1st time renting from U-Haul and she made it a very pleasant experience, I will not hesitate to return to this location for my future needs. Great customer service from Ashley. Thanks so much.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Customer did not leave a comment.

Catherine K. 
Rating:
5.0

really nice group

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

Brent G. 
Rating:
2.0

Back lift door was messed up, but did not check them completely. I needed to call U-haul service. to able to close that back lift gate.

Timothy S. 
Rating:
1.0

Your customer service. You people had me going all throughout the city of Tallahassee and when I called you guys no one was helpful. You also overcharged me and when I call yet again no one is able to help me. I will NEVER use UHual ever again

Gifty R. 
Rating:
5.0

Very good, highly recommend!

Jay W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GORDON W. 
Rating:
5.0

right rear tail light was out

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Thelma G. 
Rating:
5.0

Customer did not leave a comment.

Mae H. 
Rating:
2.0

I originally made my reservation at this location. When I went to pick up the trailer, I was told my reservation was at another location. This location had MANY trailers, and the trailers were available, but I was told that the employee "didn't know how to change my reservation or help me." They offered no help, so I left to find the location that had my reservation. No idea who, when, or why my reservation location was changed, but it was, and I was completely unaware of this detail. EXTREMELY not pleased about this fact, as well as the inability or lack of interest in the employee to help me. I went to the other location to find that it was closed, even though the signs on the door and their website said they were open. At this point, I call UHaul to figure out what is going on. UHaul customer service notifies me that the location with my reservation is, in fact, closed on Saturdays, so it begs me to ask again, WHY WAS MY RESERVATION MOVED TO THIS LOCATION?!?! We get the reservation moved back to the original location and return to it. Again, the employee showed little interest in helping me, but I moved the reservation, so it was all set. I gave the UHaul number to the employee so that if further issues should arise, they had the contact info. I was informed they had that number, which begs to ask, WHY DIDN'T THEY ASSIST ME, TO BEGIN WITH?!?!!? The employee could not correctly attach my trailer, so I did it since I have used them many times. After that, it was completely fine. The trailer was what we needed and got the job done. Upon returning the trailer, the same employee was there and again showed little interest. They never checked the trailer, and I returned it to the parking spot.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
5.0

The attendant at the desk was very friendly, helpful ,& gave customer service! Give her a raise !

Herold M. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Ashley was very helpful and friendly and gave us helpful hints on using the facility. We also got a good discount on the 2nd unit we rented. We were one of the 1st customers to rent a unit after the facility opened. Both units we rented were very adequate and well lit to rent. Security was great. Good job!

Lee S.  |  Overall Experience 
Rating:
5.0

It appears uhaul car carriers do not support running lights so if you tow at night no one can see the trailer.

karl H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Friendly staff, easy drop off. Not complicated but they handled it well.

WINSTON U. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Nothing more.

RICHARD H. 
Rating:
5.0

Ashley was great. She went above and beyond to assist me with the return of my car hauler and the truck. Thank you

Leann H. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Brand new facility was very impressive. Storage unit camera bank located in front lobby was continuously monitoring access to inside storage lockers and drive around access was gated and secure. Staff was professional and very helpful showing me how to hitch, load and tow the 6x12 trailer. Trailer was clean and maintained ready for use. Also want to mention 1-800-Uhaul and other local Uhaul was very helpful in locating/communicating available trailers and confirming my reservations.

Bill S. 
Rating:
5.0

As a first time customer I can't say enough good things about the overall experience. From the customer service , knowledgeable staff , cleanliness and security of the facility… it's a top notch business . If you need a super nice place to store your belongings or way vehicle or trailer to get them there…go see Ashley and she'll take care of you !

Michael S. 
Rating:
5.0

Drop off service was excellent. It was very convenient since I was after hours and there were no problems from the service. Instructions on the wall were concise.

richard H. 
Rating:
5.0

The lady that helped (I do not remember her name) was just AWESOME.

Nawfal E. 
Rating:
5.0

Staff provided excellent customer service, vehicles clean and in good condition. Reservations, pick-up and return was effortless!

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Lindsey F.  |  Overall Experience 
Rating:
5.0

If I ever need a storage again I will highly recommend this place to anyone. And the staff was awesome and helpful

Dennis H.  |  Overall Experience 
Rating:
3.0

The vehicle was not clean it had roaches, spiders and jun bugs there was little bits of straw in the back of it so whoever had it didn't clean out every well

Bonnie J. 
Rating:
5.0

The property manager Ashley Jones was very knowledgeable and welcoming to this location. Ms. Jones was fast and efficient which made my business there operate smoothly.

GWENDOLYN W. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

JASON E. 
Rating:
5.0

Customer did not leave a comment.

Alexandra N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Kendia V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody P. 
Rating:
5.0

Customer did not leave a comment.

ISMERALDA V. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
No reviews have been submitted for this location.

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