Your customer service. You people had me going all throughout the city of Tallahassee and when I called you guys no one was helpful. You also overcharged me and when I call yet again no one is able to help me. I will NEVER use UHual ever againGifty R.
Customer Reviews for Parkway Self Storage
(U-Haul Neighborhood Dealer)
Tallahassee, FL 32311
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 3 pm
- Sun: Closed
Special Operating Hours
- 11/26/2021 - 11/28/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good, highly recommend!Jay W. | Overall Experience
Customer did not leave a comment.GORDON W.
right rear tail light was outGEORGE H.
Customer did not leave a comment.Thelma G.
Customer did not leave a comment.Mae H.
I originally made my reservation at this location. When I went to pick up the trailer, I was told my reservation was at another location. This location had MANY trailers, and the trailers were available, but I was told that the employee "didn't know how to change my reservation or help me." They offered no help, so I left to find the location that had my reservation. No idea who, when, or why my reservation location was changed, but it was, and I was completely unaware of this detail. EXTREMELY not pleased about this fact, as well as the inability or lack of interest in the employee to help me. I went to the other location to find that it was closed, even though the signs on the door and their website said they were open. At this point, I call UHaul to figure out what is going on. UHaul customer service notifies me that the location with my reservation is, in fact, closed on Saturdays, so it begs me to ask again, WHY WAS MY RESERVATION MOVED TO THIS LOCATION?!?! We get the reservation moved back to the original location and return to it. Again, the employee showed little interest in helping me, but I moved the reservation, so it was all set. I gave the UHaul number to the employee so that if further issues should arise, they had the contact info. I was informed they had that number, which begs to ask, WHY DIDN'T THEY ASSIST ME, TO BEGIN WITH?!?!!? The employee could not correctly attach my trailer, so I did it since I have used them many times. After that, it was completely fine. The trailer was what we needed and got the job done. Upon returning the trailer, the same employee was there and again showed little interest. They never checked the trailer, and I returned it to the parking spot.Christopher B.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.JOSEPH E.
The attendant at the desk was very friendly, helpful ,& gave customer service! Give her a raise !Herold M.
Customer did not leave a comment.LORI S.
Customer did not leave a comment.Emily B.
Ashley was very helpful and friendly and gave us helpful hints on using the facility. We also got a good discount on the 2nd unit we rented. We were one of the 1st customers to rent a unit after the facility opened. Both units we rented were very adequate and well lit to rent. Security was great. Good job!Lee S. | Overall Experience
It appears uhaul car carriers do not support running lights so if you tow at night no one can see the trailer.karl H.
Customer did not leave a comment.David C.
Friendly staff, easy drop off. Not complicated but they handled it well.WINSTON U.
Customer did not leave a comment.Terry M.
Nothing more.RICHARD H.
Ashley was great. She went above and beyond to assist me with the return of my car hauler and the truck. Thank youLeann H.
Customer did not leave a comment.Alan H.
Brand new facility was very impressive. Storage unit camera bank located in front lobby was continuously monitoring access to inside storage lockers and drive around access was gated and secure. Staff was professional and very helpful showing me how to hitch, load and tow the 6x12 trailer. Trailer was clean and maintained ready for use. Also want to mention 1-800-Uhaul and other local Uhaul was very helpful in locating/communicating available trailers and confirming my reservations.Bill S.
As a first time customer I can't say enough good things about the overall experience. From the customer service , knowledgeable staff , cleanliness and security of the facilityâ€¦ it's a top notch business . If you need a super nice place to store your belongings or way vehicle or trailer to get them thereâ€¦go see Ashley and she'll take care of you !Michael S.
Drop off service was excellent. It was very convenient since I was after hours and there were no problems from the service. Instructions on the wall were concise.richard H.
The lady that helped (I do not remember her name) was just AWESOME.Nawfal E.
Staff provided excellent customer service, vehicles clean and in good condition. Reservations, pick-up and return was effortless!Kenneth L.
Customer did not leave a comment.Lindsey F. | Overall Experience
If I ever need a storage again I will highly recommend this place to anyone. And the staff was awesome and helpfulDennis H. | Overall Experience
The vehicle was not clean it had roaches, spiders and jun bugs there was little bits of straw in the back of it so whoever had it didn't clean out every wellBonnie J.
The property manager Ashley Jones was very knowledgeable and welcoming to this location. Ms. Jones was fast and efficient which made my business there operate smoothly.GWENDOLYN W.
Customer did not leave a comment.Phillip H.
Customer did not leave a comment.JASON E.
Customer did not leave a comment.Victor A.
Customer did not leave a comment.Cody P.
Customer did not leave a comment.ISMERALDA V.
Customer did not leave a comment.DARYL B.