Helpful and flexible with a drop of equipment and trailor.
KYLE D
Customer Reviews for Patriot Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome UHaul experience, would definitely do it again.
KENDALL LGreat job
LUIS PAbsolutely amazing business, they are always courteous and sufficient equipment. Always our go to facility.
KELLY RU haul people are always super helpful and friendly. Really makes the business feel like it’s more relational than transactional. We’ll keep giving u haul my business anytime
TROY YFirst off I’d like to say I’ve never had an issue with U-Haul until this location. I made a reservation for a 26ft truck for Monday expecting a rate of 79cents per mile. The representative at the store said I could get the keys on the Saturday before, however when I went to get the keys I was told I would have to pay for the whole weekend even though I was not going to be using the truck. The store rep told me i had to pay for the whole weekend which changed the cent per mile to 99 because they couldn’t guarantee the truck would still be there, however the store closed at noon on Saturday and is closed on Sunday so how someone could take the truck I reserved makes no logical sense. Then I am told the rate went up to $1.09 per mile, pretty convenient that the price goes up before I drive 3 hours. I’m very displeased that this store essentially charged me for 3 days and I didn’t use the equipment for 2 of those days.
MALACHI WDiane was great to work with. Very knowledgeable and courteous.She helped to make it a smooth rental process. Thank you!
JANELL RFriendly professional and accomodatiog....
DERRICK WAlways a pleasure to rent from this location! Amazing customer service and always such an easy experience!
MICHAEL LThe lady that helped me was the kindest.
HEATHER MVery nice lady who was there when we dropped off the U-Haul. I forgot her name, but she was friendly and helpful. Thank you very much.
MIGUEL MThis was a perfect rental. Clean. Well maintained. 100% will come again.
DONALD MStaff was fantastic!!
STANLEY SNone
Dennis TPatriot always provides the best service. We go out of our way to keep our rentals through Patriot because of their amazing service.
JAVIER CVery easy to drop off and a good location for us
JANET RI always use this Alamogordo UHaul location - was directed to return elsewhere but I called and changed to Patriot...best customer service ever!
Angela RAlways a pleasure to deal with them.
KARL BFriendly and helpful
TROY GThere is nothing to improve at this location! Diane is excellent and so is the service!
RUBY MFirst rate product, facility, and friendly service.
ROBERT SThe people and the truck at this location were very nice. However, if there was a rating for the app and website I would rate it 0 stars. The QR code on the sign did not bring me to anything useful on the website or app. I could not find any way to do an after-hours return from the app. I tried creating an account through the app and it would not proceed after entering my contact info. None of the invoice emails / texts sent had any information to do an after-hours return. Thankfully, I tried the customer service phone line and they were helpful and directed me to uhaul.com/share . However, during the photo taking, I swapped to my camera app and my phone unloaded the website. I was unable to get back to the photo uploading page because it had somehow completed the return.
Joseph LYou can't go to a better location! I rent frequently and have always had a great experience!
RAYMOND JNo recommendations at this time.
Benito MDiane was easy to work with, helpful, professional and helped us reserve the best size truck for our move. Great business, professional, curtious and helpful.
Terry CKeep doing what you’re doing.
PATRICK TThere were no supplies available, which i had been counting on
PETER JAlways a good experience !
CAROL VWe had to pick up the car transport trailer here because we got screwed by U-Haul and the truck and trailer we wanted was no longer available in El Paso so we had to pick up the truck in one location, the cargo trailer and one location and the auto transport in a different location completely screwed over.
DANIEL RProfessional and courteous
Daniel UPatriot U-haul always does a great job for us at White Sands Habitat For Humanity!
ralph sEverything is always great at Patriot Rentals.
RALPH SNothing. Very friendly and helpful
Susan WFirst time users would have trouble with this self-serve location. I had to contact the chat line for assistance to return the trailer.
DANIEL UThey were great! Really took care of us after a long journey into town.
VICKI TExcellent experience, outstanding customer service. Very professional and very friendly. Highly recommend, very impressive.
JOHN Dgreat job
WILLIAM DNo problems in Alamogordo. The truck was ready as promised, with the trailer (that we had agreed to haul to Arizona on behalf of U-Haul's national office) already hitched.
scott WThe container looked fine from the outside but the container leaked when it rained and my boxes got wet.
ADELINE LCustomer service was rude.
braydon m