Customer Reviews for Patriot T's
(U-Haul Neighborhood Dealer)

177 reviews

10602 FM 1764 Rd   Santa Fe, TX 77510

(409) 440-7577

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 9 am - 7 pm
  • Sat: 10 am - 7 pm
  • Sun: 4 pm - 7 pm

Services at this Location:

Contact Us

(409) 440-7577

10602 FM 1764 Rd
Santa Fe, TX 77510

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 9 am - 7 pm
  • Sat: 10 am - 7 pm
  • Sun: 4 pm - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Eric Roberts was amazing and excellent with calling me, having the truck ready and accommodating me with all travel information. Not his fault, I did show up with cash to pay for the truck and this location does not accept cash, only credit. Please let the customer know on the phone. Thank you Eric, for your wonderful Texas Hospitality...

KRISTY K. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Outstanding customer care. Great person & VERY respectful

PAUL N. 
Rating:
4.0

No problem with patriot t itself. They were helpful and pleasant to deal with. The problem is with the trailer. I couldn't get it to unhook when I dropped it off and had to put my car jack under it to get it loose. Why the hell doesn't u-haul have a jacking leg attached to the front of the trailer assist with removing it. I feel like I may have pulled my shoulder. If it doesn't feel better soon I will be going to the doctor and suing u-haul.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

JOANNA V. 
Rating:
5.0

Very friendly manager. East pick up and return. Highly recommend this location.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

I called at the very last minute and the nice man stayed late for me and waited until I got there to pick up the equipment. I couldn't have asked for better service and kindness. Outstanding.

Garrett F. 
Rating:
5.0

Customer did not leave a comment.

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Lucia L. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

ALEX G. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Ernie is very patient & welcoming to all!

ANDREA R. 
Rating:
5.0

I don't remember his name that helped us, but he was awesome!!!

RHODA T. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Georganne R. 
Rating:
3.0

No appliance dolly provided

Erasmo F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Everything was perfect!!!!

BERNICE L. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
4.0

Customer did not leave a comment.

Darius N. 
Rating:
5.0

The owner was very helpful and took the time to explain the paperwork in depth.

ERNEST L. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

Really good people there. Bright and articulate!

VIRGIL M. 
Rating:
5.0

Customer did not leave a comment.

TAMI JAY N. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Super nice rep thank you

DIANE G. 
Rating:
5.0

I am happy with this location and customer service. Uhauls are always clean and smell fresh. Fast service. Great location. Nothing to improve! Five stars from me. MariaL.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

LUKE A. 
Rating:
5.0

Customer did not leave a comment.

REYDEL F. 
Rating:
5.0

Stay loyal and honest

CALVIN P. 
Rating:
5.0

Best customer experience I ever had. Their is nothing to improve. Great customer service, great location, check in was fast, truck was nice and clean. Thank you !

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

Misty B. 
Rating:
5.0

Shop owner was wonderful to work with and very helpful :)

Crystal L. 
Rating:
5.0

I have used this location several times in the past and I will say it again. I will go out of my way to use this location over other stores I have used in the past. I would recommend this location 100%!!!

JOHN C. 
Rating:
5.0

Took care of everything and made very easy

WILLIAM C. 
Rating:
5.0

He was really nice and is the one that suggested we call to try to get a refund. He said that it never should have been rented to us knowing what we were going to be hauling. He said he never would have done that and advised the customer that it wouldn't be a good idea and would be a waste of money.

Kim H. 
Rating:
5.0

I've used them before and would use them ANYTIME! I would use them over most any of the other locations I have used in the past!!!

JOHN C. 
Rating:
5.0

Ernest was a pleasure renting from and very professional. Will recommend to all my friends.

ERNEST L. 
Rating:
4.0

Very friendly and easy to work with

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

The best customer service Ive had in a while..know his bizz! Thanks so much

RUBEN R. 
Rating:
5.0

Owner of business and Anna at the main Houston office we're wonderful in accommodating our last minute change to the rental. Will definitely be in using Uhaul for our future needs!!!!

RHONDA W. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

It was a great and hassle free process.

BRADLEY D. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Owner is personable has a Friendly greeting. He makes time to to help and explain details . The vehicle was as easy to drive as a car. The gas mileage was the same as my personal pickup. In other words it was a pleasure doing business there.

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
5.0

Convenient location even though they were closed when I dropped of the trailer.

Italino P. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Very friendly and convenient

Kendra D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN MITCHELL C. 
Rating:
5.0

Ernie was great 👍🏽👍🏽 He really went above and beyond to make sure I had the vehicle as soon as possible... His service was incredibly...

Claudette A. 
Rating:
5.0

Was very satisfied with the way the man in the office handled everything .he is definitely doing his job

WILLIAM T. 
Rating:
5.0

Always friendly service. Very helpful. With anything that needs to be done

Charles H. 
Rating:
5.0

Customer did not leave a comment.

MANUEL C. 
Rating:
1.0

I'm not sure why Uhaul wanted me to return the trailer Sunday because this business wasn't open. I brought the trailer back and then manually moved it back into a space, I had to walk the trailer into place because their lot is small. I left the paper tucked into the mat at the front door. Later that day I received confirmation that they received the trailer so I guess they just went down and processed it after I left when it was convenient for them. I wasn't real pleased with this because I had to take pics of the trailer inside and out to have proof of no damage and cleanliness in case they came back and said differently. My overall experience with Uhaul is that I would have been better using a different company. The customer service is terrible. I ordered a trailer, a furniture dolly, 12 blankets, & a roll of furniture wrap. I had to go to 4 different locations to get everything because no effort was made on Uhaul's part to do a better job organizing their rental supplies.

Jarrett S. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

All accomadations were spot on.

Timothy W. 
Rating:
5.0

The owners were nice and helpful, the truck was clean and ready and I was happy with the service

CHRISTINA LYNN N. 
Rating:
1.0

Customer did not leave a comment.

Rocky L. 
Rating:
5.0

Customer did not leave a comment.

Darvon B. 
Rating:
5.0

Both U-Haul dealers did an awesome job picking up and dropping off Uhaul's. the only issue I had was my employees couldn't pick up the U-Haul in Abilene because someone put a hold on my account because I was 5 hours late returning the U-Haul last week. Which they should have taking it off on the 9th when it was returned Also when they was in Abilene to pick up the U-Haul, a supervisor deleted the wrong reservation and I had to call U-Haul to set me up with the deleted U-Haul I talked to someone at 1-800-go U-Haul and that's what she told me.

MISTY RASHELLE B. 
Rating:
5.0

Customer did not leave a comment.

dustin H. 
Rating:
5.0

I could not ask for a better experience with this gentleman. Thanks!

kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Jeffry S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

The people were very helpfully and pleasant.

CHARLES P. 
Rating:
3.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

The owner, Earnie was very helpful and courteous. I would recommend this business to everyone in need of a UHaul trailer/truck.

Boyd M. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Albert R. 
Rating:
5.0

Nothing, everyone was very nice and the atmosphere was lovely👍

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

Norman N. 
Rating:
5.0

Put a light on the key drop off location... had to turn my high beams on to find it. Overall great experience from the reservation to the return! Thank you!

Deborah C. 
Rating:
5.0

Fast Friendly Service, Highly Recommend!

Darrell L. 
Rating:
5.0

Customer service was amazing!

JAMALIA D. 
Rating:
3.0

Needs more outside lighting it was kinda scary at night returning and picking up at night time.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

They were beyond great! No need for improvement at this location!

Aaron H. 
Rating:
5.0

The cab was a little dirty but it had just been returned from another renter. It was full of gas and the cargo area was clean. I checked in online so everything went really quick and smooth. The gentleman behind the counter was very nice and pleasant and got me through quickly.

Robert S. 
Rating:
5.0

Nothing service was great , I'm handicapped service was fantastic!!!

Albert R. 
Rating:
4.0

Just have a little better tires on the trailer..

JUAN E. 
No reviews have been submitted for this location.

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