Customer Reviews for Patriot T's
(U-Haul Neighborhood Dealer)

225 reviews

10602 FM 1764 Rd   Santa Fe, TX 77510

(409) 440-7577

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 9 am - 7 pm
  • Sat: 10 am - 7 pm
  • Sun: 4 pm - 7 pm

Services at this Location:

Contact Us

(409) 440-7577

10602 FM 1764 Rd
Santa Fe, TX 77510

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 9 am - 7 pm
  • Sat: 10 am - 7 pm
  • Sun: 4 pm - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KITTY E. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Chad P. 
Rating:
5.0

Great equipment and great service…

rodney C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

thomas T. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

Steve I. 
Rating:
5.0

Excellent customer service. Picked up truck early and he had the trailer attached and ready to go. Very pleasant experience.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Cecil T. 
Rating:
4.0

Customer did not leave a comment.

Sydney K. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Great customer service, and clean. Explained everything with transaction.

ROLAND M. 
Rating:
5.0

Customer did not leave a comment.

Tommy G. 
Rating:
1.0

Owner was NOT helpful. Website listed truck sizes that he says he never has. He did not explain how to pickup the truck via truck share and i had to call the main line for help.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Great customer service and a smooth transaction. The owner was awesome and personable...nice to find in these times.

Dona B. 
Rating:
5.0

Customer did not leave a comment.

KATHY T. 
Rating:
5.0

Great experience, wonderful and very friendly

Ryan H. 
Rating:
5.0

Being in customer service myself in 25 years I was wild the gentleman that helped me was outstanding he was like that father I will tell my friends in college and family members once again thank you mr. Greg

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

ANGELA V. 
Rating:
5.0

Outstanding customer service, great location and price.

Rusty S. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Nothing!!! Ernie was very knowledgeable and helpful plus easy to talk with. I wish every business I dealt with had an Ernie to take care of business for them.

Mickey P. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M. 
Rating:
5.0

Fast and smooth drop off. No improvements needed at this location!

Tina K. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

This does not reflect the location but U-Haul corporate needs to invest money into more fuel efficient vehicles the one I rented was very on a fuel efficient not even meeting the average and I was not loaded heavy plus the vehicle had very high mileage and the mirrors on the outside for a very difficult to adjust rusted this vehicle needs to be removed from service

scott D. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Troy J. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS B. 
Rating:
5.0

Great experience

MARIA R. 
Rating:
5.0

The staff is friendly and helpful.

ANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M. 
Rating:
5.0

Customer did not leave a comment.

christy A. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Great job

SCOTT V. 
Rating:
5.0

Very friendly and professional

ERIC K. 
Rating:
5.0

Eric Roberts was amazing and excellent with calling me, having the truck ready and accommodating me with all travel information. Not his fault, I did show up with cash to pay for the truck and this location does not accept cash, only credit. Please let the customer know on the phone. Thank you Eric, for your wonderful Texas Hospitality...

KRISTY K. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Outstanding customer care. Great person & VERY respectful

PAUL N. 
Rating:
4.0

No problem with patriot t itself. They were helpful and pleasant to deal with. The problem is with the trailer. I couldn't get it to unhook when I dropped it off and had to put my car jack under it to get it loose. Why the hell doesn't u-haul have a jacking leg attached to the front of the trailer assist with removing it. I feel like I may have pulled my shoulder. If it doesn't feel better soon I will be going to the doctor and suing u-haul.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

JOANNA V. 
Rating:
5.0

Very friendly manager. East pick up and return. Highly recommend this location.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

I called at the very last minute and the nice man stayed late for me and waited until I got there to pick up the equipment. I couldn't have asked for better service and kindness. Outstanding.

Garrett F. 
Rating:
5.0

Customer did not leave a comment.

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Lucia L. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

ALEX G. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Ernie is very patient & welcoming to all!

ANDREA R. 
Rating:
5.0

I don't remember his name that helped us, but he was awesome!!!

RHODA T. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Georganne R. 
Rating:
3.0

No appliance dolly provided

Erasmo F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Everything was perfect!!!!

BERNICE L. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
4.0

Customer did not leave a comment.

Darius N. 
Rating:
5.0

The owner was very helpful and took the time to explain the paperwork in depth.

ERNEST L. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

Really good people there. Bright and articulate!

VIRGIL M. 
Rating:
5.0

Customer did not leave a comment.

TAMI JAY N. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Super nice rep thank you

DIANE G. 
Rating:
5.0

I am happy with this location and customer service. Uhauls are always clean and smell fresh. Fast service. Great location. Nothing to improve! Five stars from me. MariaL.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

LUKE A. 
Rating:
5.0

Customer did not leave a comment.

REYDEL F. 
Rating:
5.0

Stay loyal and honest

CALVIN P. 
Rating:
5.0

Best customer experience I ever had. Their is nothing to improve. Great customer service, great location, check in was fast, truck was nice and clean. Thank you !

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

Misty B. 
Rating:
5.0

Shop owner was wonderful to work with and very helpful :)

Crystal L. 
Rating:
5.0

I have used this location several times in the past and I will say it again. I will go out of my way to use this location over other stores I have used in the past. I would recommend this location 100%!!!

JOHN C. 
Rating:
5.0

Took care of everything and made very easy

WILLIAM C. 
Rating:
5.0

He was really nice and is the one that suggested we call to try to get a refund. He said that it never should have been rented to us knowing what we were going to be hauling. He said he never would have done that and advised the customer that it wouldn't be a good idea and would be a waste of money.

Kim H. 
Rating:
5.0

I've used them before and would use them ANYTIME! I would use them over most any of the other locations I have used in the past!!!

JOHN C. 
Rating:
5.0

Ernest was a pleasure renting from and very professional. Will recommend to all my friends.

ERNEST L. 
Rating:
4.0

Very friendly and easy to work with

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
No reviews have been submitted for this location.

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