Customer Reviews for Pats Discount

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pats Discount

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Milton V. on

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Keep doing what you’re doing.

Caleb P. on

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There is very little lighting. The parking lot was full with other Uhaul trucks/trailers. I wasn’t sure where to place the trailer. In the future there could be better lighting and a clear, defined space where customers are supposed to return the trailers/trucks. I noticed that one person had just left a trailer in front of one of the gas pumps because they could not find a place for it.

JOHN C. on

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Jay was great to work with. I forgot a small broom and Jay held it for me. If I need to rent another truck I'll check with Jay first.

Valeria D. on

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When I went to pick up my trailer There was no one to hook the trailer up to my car she was telling me to do at my self I'm 74 old Sick lady end she be come very. Nasty I never had This kinda servic from uhaul I Hope no one go's ther to do business

Jason S. on

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The place didn’t open until 9 however I reserved the truck for 8 so I had to wait there a while before I could pickup the truck. They also didn’t have a second dolly which I had prepaid for online. When they opened the lady who helped me said that I never paid online so I had to pay $150. I showed her that $183 already cleared on my account and showed her my receipt. She said that it was just a hold and she had to cancel my order and redo it because she didn’t have a second dolly. She insisted that this was the process. She told me my new total was $130. I explained to her that that doesn’t sound right because I had purchased the insurance on the truck and she said that I just had to trust her. The entire experience was very odd and the entire time it seemed as if it was almost fraudulent. Not a good experience.

leo S. on

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Customer did not leave a comment.

Cynthia G. on

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Wayne R. on

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stephane J. on

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The owner (women) was very rude. I arrive with 30 mn late and make me pay for one more day. not at all pleasant. Never come back ...??????

Elizabeth M. on

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Too expensive high mileage fees and ins charges

PATRICK C. on

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Pleasant experience

PATRICK C. on

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Customer did not leave a comment.

brad K. on

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Great service! Gentleman that took care of us had a great personality. We was in and out of there with a truck in less than 10 minutes.

jeff L. on

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They got my phone reservation wrong, then I had to connect the trailer myself. When I returned, I had to disconnect the trailer myself as well. He actually asked me if I had put it back. I was livid. The worst customer service I have ever experienced. He told me to never come back. I don't think that will be a problem. They are a black eye to your franchise.

chassia T. on

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Let me start with my spouse was active duty military and passed away July 2019. St. Augustine is where our condo was located while SGT Robinson reported to duty in Jacksonville, Fl. We hired a moving company initially and it was a rush job, the last job, on a Saturday. When we went back to the condo we realized we had so much furniture left over and needed a uhaul. My step dad and I had gone to a few locations that didn’t open to noon. We were enroute to an actual uhaul facility when we passed the gas station that rents uhauls. The check in and check out process was extremely easy and the clerk (possible owner of the gas station) was friendly. If this review was on her alone it would be 5 stars. We rented a dolly and her elderly dad assisted us with putting it on the truck. I did note that the gas was half a tank and we filled it up to half a tank. I compare this to rental car and usually I would assume it’s a full tank. The truck was in good condition. The issue came to play when we returned the truck. We actually filled up at the gas station. There was a shower curtain, blanket and crutches when we returned. My step dad asked who I would assume to be the owners husband or brother. The man was rude to my step dad and very combative. The man said I’m going to charge you $25. My step dad said I’m discarding the remains I’m asking can I throw it away in your dumpster. The man said I’m not doing your work, this isn’t fair, and you want something for nothing. This was a very shocking encounter. There is a language barrier but this was totally unprofessional and the only reason I would recommend this location.

gregory M. on

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The uhaul was running bad the engine was miss firing and skipping I had it for 9 hours and they charged for a whole day

Gregory S. on

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Customer did not leave a comment.

Roberto L. on

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Very friendly and everything was ready good expirience

Jeremy L. on

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Great service great guys highly recommend to anyone

victor W. on

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Customer did not leave a comment.

Ted W. on

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Service was good but ran into a snag when returning as the job I rented the truck for was cancelled literally minutes after I picked it up. I left the parking lot of the business went maybe 50ft and turned around. Picked it up at 1029a and returned it at 1042a. The person working said she couldn’t cancel the contract because the program wouldn’t let her. I didn’t use the rental, I didn’t burn any gas and I didn’t put any miles on the vehicle. I don’t feel I should have to pay for a day’s worth of rental for leaving the parking lot and immediately returning. I would appreciate assistance in obtaining a refund.

james M. on

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You were great

Sharon W. on

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Fast, reasonable and efficient assistance

Robert S. on

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After having completed on-line reservation, I had to go through and redo all the same information upon arrival at location. I understand confirmation maybe required, but, why redo the entire process? Also, I am uncomfortable with the way that Uhaul is now having individual locations take photos of personal IDs on cell phones. I realize this is most likely a corporate policy, however, I want to be assured there are strict procedures in place for personal data.

Sean J. on

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MICHAEL R. on

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jerf B. on

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We had no problems with the truck it was a long but nice ride , thanks

Justin M. on

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The store was gross, one of the people who worked there passed gas while standing next to me. The guy let out a long loud fart while standing a few feet away. I will never go there again!

Greg W. on

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Friendly

Amy N. on

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Customer did not leave a comment.

michael P. on

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Van was clean on outside and cab cargo section of van was not swept. Was also told I could not park the vehicle I came with in there lot and would have to park in mall parking lot on other side of a four lane highway. After complaining about situation they told me I could park in space that van was in but they were not responsible for any damage that may or may not happen in there lot

libby M. on

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orlando A. on

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