Customer Reviews for Pats Discount
(U-Haul Neighborhood Dealer)

672 reviews

2110 US 1 S   Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

(904) 797-2228

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 797-2228

2110 US 1 S
Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LINDA E. 
Rating:
3.0

Van had roaches of various sizes crawling around the floor upon opening the door. The floor was dirty and animal hair was present on the seats and floor. It smelled like animal pen in that van.

Sherrie P. 
Rating:
5.0

Customer did not leave a comment.

valdas U. 
Rating:
3.0

Equipment was ready and in good condition. However, staff did not assist in any way with connecting the trailer at pickup nor disconnecting it at return. If you are unable to maneuver a heavy trailer by yourself, find another location.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jerica M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

Customer did not leave a comment.

RICH F. 
Rating:
5.0

They have always been helpful every time I go in there.

Wolfgang F. 
Rating:
5.0

Customer did not leave a comment.

Jessie T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
2.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

This location was great! The staff were very helpful and friendly! The original designated drop off location was close which I was not informed, which was an inconvenience for me since the area was unfamiliar to me( different state) and I had to call around to locate another drop off location. Thank you Pats Discount for allowing us to drop off our trailer.

BRYAN S. 
Rating:
1.0

The owner was rude and, at first; was refusing to take the trailer. I parked it in the “wrong” location but I was told by your regional office to put the trailer in any spot as long as it wasn't blocking another truck/trailer. I called several neighborhood locations and no one answered the phone… hence to call to the regional office.

James N. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
1.0

The guy was rude and mean he disrespect me and gave me dirty looks

christina M. 
Rating:
4.0

minor problem with the return and gharge, but everything was talen care of with a phone call. (Very Satisfied)

KENYA M. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

roy Q. 
Rating:
3.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
1.0

The person at the drop-off location would not help me remove the Trailer from my Trailer Hitch. A very nice person saw me and my wife trying to remove the Trailer and took time out to help us. The store owner refused to help us! The difference was the opposite when I picked up the Trailer in Gainesville.

LANCE D. 
Rating:
1.0

The woman was not only rude but said “dumb fuck use common sense” because I parked the truck where they had it for me to pickup as the first guy who was there told me To do. The side of the building was to congested with vehicles and trucks for me to pull the tuck and trailer into she was so rude and nasty with me it was unbelievable treating to charge my card on file hundred dollars because she felt like it.

Remington R. 
Rating:
5.0

no improvement needed. everything was very good

KRISTA W. 
Rating:
5.0

I rented u-hauls over the years, This location was the best experience. When-ever I need to rent with U-haul again this will be the location I will use.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Quick drop off & manager was prepared & friendly.

Christoph B. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
2.0

Customer did not leave a comment.

AIDAN H. 
Rating:
5.0

I have used UHAUL on many occasions in the past and this experience rates among the best!!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL T. 
Rating:
1.0

I would never step a foot in this place ever again

DALE R. 
Rating:
2.0

Reservation wasn't in system. Had to cancel and make another reservation and had to hook up my towing equipment.

Drew B. 
Rating:
1.0

First, the lady didn't provide my paperwork or emailed it as advised. Second, the gas tank was NOT what she had indicated to me in the store. Third, upon return when advising the store clerk that the gas gage provided on the paperwork was inaccurate and that we had proof, he told my husband bullshit and began arguing with him until my husband provided proof via picture/time of pickup. I will never use this location. Very unprofessional and unethical of customer service. Never have we've stolen or taken advantage of anybody to be called a liar really doesn't sit well with us. How can they represent Uhaul?

Jasmin T. 
Rating:
5.0

Very nice and accommodating people definitely recommend them

John S. 
Rating:
5.0

Extension of hour of return

charles H. 
Rating:
3.0

Customer did not leave a comment.

KAMMIE A. 
Rating:
1.0

when I picked the I trailer was not given a copy of the contract ,so I had no way to prove it was rented no inspection of the trailer was made with me, the contract did not have a drop off dealer listed I was told to take it to any u-haul dealer so I took it to the most convenient dealer to me

robert G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
2.0

The utility dolly was not in the truck. The truck box did not appear to have been swept. Instead of 1/2 dozen furniture pads, there was one that was wadded up in the corner.

John Y. 
Rating:
1.0

The gentleman that works or owns that location should be removed immediately! I had a disagreement with him about the place I should return the equipment and he cussed me out right before you hung up the phone. He is a piss poor representation of U-Haul and he certainly would not represent any product that my company sells!! And the

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
2.0

Calling the one 800 number for a drop off location very difficult

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Marina M. 
Rating:
1.0

Please have someone helpful to fully unload and or detach a uhaul trailer. No help basically at this location.

Staci P. 
Rating:
5.0

Very good experience

richard H. 
Rating:
5.0

Customer did not leave a comment.

JONI V. 
Rating:
3.0

Customer did not leave a comment.

MANUEL V. 
Rating:
3.0

The truck was quite full of old smells and cigarette smoke. There we're service engine lights on but I still had to take it because every dealer was sold out. I've always have used uhaul for my moves and have always been satisfied. But just not this time. Thanks

SCOTT L. 
Rating:
1.0

Truck barely ran once on the highway. Barely hit 50 mph, and then the engine blew. Got stuck on the highway for 2 hrs at night. Then got towing help, which he couldn't latch it correctly for 75+ mins. Then pulled off the highway to latch it from the back of the Uhaul. We finally arrive at 1:30am and had to help him push it in neutral to put it in a spot not blocking cars... I then called Uhaul when I woke up and got it towed back, after filling their automated messages. I have pictures of the guy At a gas station relatching the tow. I have pics for my broken flat screen TV. And I'm still being charged $200, for a truck that I prepaid to go an estimated 100 mi and it barely made it 10 miles. - No apology. No concern about a blown engine on the highway, loaded with cargo. The associate actually asked me if I had seen any oil leaking from the Uhaul.. I will be reposting, and will follow up after my dispute file has been reviewed.

Eric D. 
Rating:
5.0

Best

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Everything was awesome! Very friendly and went above and beyond to help me rent my uhaul today.

STEPHANIE G. 
Rating:
5.0

Customer did not leave a comment.

glenn H. 
Rating:
5.0

Customer did not leave a comment.

Melinda H. 
Rating:
5.0

Customer did not leave a comment.

brandon E. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

They were rude and used vulgar language. Refused to help hook up the trailer

John W. 
Rating:
5.0

Great service, easy process, good equipment at the right price.

Michael E. 
Rating:
5.0

The man who assisted us when picking up our truck was excellent and made everything easy. The truck was great. Good price.

Patrick K. 
Rating:
2.0

Check engine light was on in the truck, the truck kept wanting to stall out. And it was definitely not fuel efficient I only drove 56 miles and used a quarter of a tank of gas SMH rented the truck for the day and was told that I would have to return it by 5pm that day or be charged a $ 20 convenience fee, also when I opened the truck to load my furniture I had to kill a freaking cockroach, I just hope that was the only one thank goodness I only had to move a couch and chair I would definitely recommend from any other location but this one. And I was told they would send me a copy of my receipt why not give it to me then? I'm still waiting 24 hours later!

adriene R. 
Rating:
5.0

The gentleman who was ru.ning the place was pleasant, friendly, and very easy to work with. It was quick in and out both pi king up and dropping off. I will most definately be recommending this location to anyone who asks.

Cindy W. 
Rating:
3.0

It was a cold & windy day. The personnel came out twice to help us. Thank you

Philip A. 
Rating:
5.0

nothing eveything was great

regenia J. 
Rating:
5.0

Customer did not leave a comment.

steve A. 
Rating:
1.0

Very dissatisfactory. I was charged an extra $30 after an already poor experience. And the man didn't give any explanation, other than that's what the system told him. Additionally, I had not actually received a contract from my pick up location, so I couldn't dispute it.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

barry K. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
1.0

They double charged me for reason from $39.00 to $71.00 on less that 10mile to and from trip

shaw R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN R. 
Rating:
5.0

Customer did not leave a comment.

Nulita L. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Herbert Glass had a wonderful experience with uhaul. They were great!

herbert G. 
Rating:
1.0

the truck was not clean. There was a blanket and a pillow in the back of the truck, along with an empty box. There was an "invisalign" dental device on the floor of the cab. Clearly no one cleaned, much less sanitized the truck. When I told the UHaul person in the shop, his only comment was "sorry, will be clean next time." Very disappointing. Additionally I reserved a 10 ft truck, and it states it clearly on my email reservation. When I arrived, there were no 10 ft trucks, and I had to wrestle a 20 foot truck in traffic for my needs. Very poor business practices.

Joe P. 
Rating:
5.0

Easy to get to Friendly

GARY H. 
Rating:
5.0

Customer did not leave a comment.

sergio F. 
Rating:
3.0

Customer did not leave a comment.

Freda P. 
Rating:
5.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

Cheaper rates other than that the service i got was excellent Truck was very clean

kyle D. 
Rating:
4.0

Customer did not leave a comment.

Sophia H. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
2.0

Please check your equipment more carefully, my trailer tire had low pressure and had to come back for the garage (not the uhaul folks) to refill my tire, however it had a slow leak , had to fill it up 3 times while enroute, spent 5 bucks doing that and wasting time doing it. When I was at my destination called roadside assistance and they fixed the tire promptly.. Could have all been avoided if you checked your equipment tire pressures on a return and checked them again before you rent out equipment.

William C. 
Rating:
5.0

Smooth transaction. Lady behind the counter was great.

Everett T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The guy at the main uhaul store at 3524 US1 south is a total rude jerk and I will never go there again. The place I deal with now says he gets complaints about him most every day. You need to do something about him. He was a total ass to my wife and me. We just looked at each other and walked out. We were wanting to rent a truck. Then we discovered Pat's and have rented a truck or trailer almost every week from him as we are moving. He treats us like royalty.

Dale T. 
Rating:
1.0

Lady was too busy on the phone with Medicare arguing about her Mom's bill. I wanted to upgrade my vehicle and rent a dolly but I couldn't get her to stop and focus on the me long enough to do it. Major language barrier too.

Dennis B. 
Rating:
1.0

They refused to hook up the trailer. Person we dealt with was rude and a total jerk. Trailer was not water tight and our contents were soaked upon arrival and damaged. Unlikely I'll use U-Haul ever again.

David H. 
Rating:
3.0

Customer did not leave a comment.

Doris W. 
Rating:
5.0

Great location. Equipment always clean and ready.

Julie A. 
Rating:
4.0

Customer did not leave a comment.

gabor A. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Tight spot to drive in and out of. Also reserved two days. Used only one, returned under 24 hours. Still chanted the two days.

Kay L. 
Rating:
5.0

Great experience!

Randy D. 
Rating:
5.0

Nice experience easy in and out will go there again

Mark G. 
Rating:
5.0

Customer did not leave a comment.

lauren M. 
Rating:
4.0

Customer did not leave a comment.

gabor A. 
No reviews have been submitted for this location.

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