Customer Reviews for Pats Discount
(U-Haul Neighborhood Dealer)

925 reviews

2110 US 1 S   Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

(904) 797-2228

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 797-2228

2110 US 1 S
Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There's nothing more that needs to be done. This location is not only reliable but super friendly and their equipment is always clean.

amanda w 
Rating:
1.0

The overall UHaul experience couldn’t possibly.have been worse.

Harald K 
Rating:
5.0

Location great. Welcome management. 5 stars .

Eric C 
Rating:
5.0

N/A

RICHARD B 
Rating:
2.0

This whole experience was awful. They gave me a replacement truck in a different area I reserved. It was 12 miles north when I was traveling south. It took 45 minutes to orange park. Than they actually charged me for going over 31 miles!!! After they gave me a replacement truck farther away. I never would have agreed to this but the person on the phone did not accurately convey the situation to me

Brock E 
Rating:
5.0

Very easy in and out. The vehicle was in very good condition, never had to worry about it. A+

Dan B 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

Customer did not leave a comment.

SARAH B 
Rating:
5.0

Customer did not leave a comment.

Russell W 
Rating:
5.0

Really nice people very fair and friendly

Matthew D 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
3.0

Customer did not leave a comment.

Freda P 
Rating:
4.0

Customer did not leave a comment.

jaheem h 
Rating:
5.0

Great service from staff

William C 
Rating:
5.0

Everything went great, it was an easy and pleasant experience!

staven f 
Rating:
4.0

The only thing that kept if from a 5 is that the location doesn't have a lot of inventory, so I wasn't able to get a dolly like I requested.

JOHN P 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
5.0

Used U-haul many times in last year but first time at Pat’s. Easy pick-up and drop-off - good location to rent from

michael s 
Rating:
4.0

Customer did not leave a comment.

ron f 
Rating:
5.0

Very nice owners, great customer service.

julia k 
Rating:
5.0

Customer did not leave a comment.

Rajeshkumar P 
Rating:
5.0

Great service as usual from the family that runs this U-haul location. Easy access in/out and you can refuel right on the premises. I will continue to use them for all my U-haul needs in the future. Thanks again!

David S 
Rating:
5.0

Customer did not leave a comment.

Rito G 
Rating:
5.0

Highly recommend this location in St. Augustine. They were extremely nice and easy to work with !!!

EDWIN B 
Rating:
4.0

The St. Augustine location is convenient and clean. Very friendly and helpful owners. I would change a thing 👍

Victor C 
Rating:
5.0

Customer did not leave a comment.

Kevin n 
Rating:
5.0

Everything is very good!

tak c 
Rating:
5.0

Customer did not leave a comment.

RENNE W 
Rating:
2.0

Customer did not leave a comment.

Paul H 
Rating:
4.0

Nice folks

rand M 
Rating:
5.0

I had reserved furniture pads but they were not provided. Other than that it was great.

Sandra B 
Rating:
5.0

Super sweet people.

amanda w 
Rating:
5.0

Customer did not leave a comment.

Daniel U 
Rating:
5.0

Great Service!

mira c 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

I’ve purchased and rented from this location for years. Great, friendly people and excellent service always.

ralph m 
Rating:
1.0

The truck was fine though the truck requiered constant micro-adjustments to stay straight and it wasn't windy. The staff were fine at pick up, though the furniture pads and doll were not in the truck when I picked it up. I had to move them myself. Not a big deal, but I thought they were meant to be in the truck ready for the customer. The truck was also only half full, which made it a little tricky at drop off tog etc it to the same fuel level. I overfilled a little, so u-haul got a couple of extra $s from me there. At drop off, they asked me to move the furinture pads for them inside, not a big deal but I thought I was meant to leave them in the truck and the u-haul location sort it for their customer. They also wanted me to reverse the truck right to a 6 foot vertical drop off, which felt unsafe for a customer as it would have very easily gone backwards off the cedge and damaged the truck. I stated my frustration, that this wasn't easy for the customer. The first person, an older man, made a motion as if moving his hand away from his mouth. I don't know what that means but it certainly didn't feel friendly or professional. I said I would park it though. I guess I was taking too long with the self checkout and the owner requested I give her the keys. Then passing me on the way back in, she made a comment to her colleague quite loudly that 'even I a women could back it up, it's not a big deal' which was unnecessary, unprofessional, ungriendly, and demeaning to women. It's a shame, I've had good experiences at other u-hauls. I won't go back to this location, and it will cause me to have a second thought when thinking about using u-hauls again.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Steven T 
Rating:
5.0

excellent service

Rodrigo N 
Rating:
5.0

Customer did not leave a comment.

RICHARD S 
Rating:
5.0

Everything good

Raybel S 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
5.0

Easy and friendly

nathaniel v 
Rating:
5.0

Good

Berman p 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Quick and easy no hassle very nice customer service

marquita k 
Rating:
5.0

Customer did not leave a comment.

christooher w 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

Everyone and everything was amazing

Rick H 
Rating:
4.0

Customer did not leave a comment.

Sara W 
Rating:
4.0

Friendly service, good price. No problems.

DAVE P 
Rating:
5.0

The lady at the register/desk was very friendly and professional. She was also able to get me a discount. If I need another uhaul I will definitely pick from this location.

Cody T 
Rating:
4.0

Customer did not leave a comment.

Matthew L 
Rating:
5.0

Very nice people... no complaints here... would not change a thing... thank you

Eugene K 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
5.0

Great service. Not to far from my home, easy to find.

Brenda J 
Rating:
5.0

Customer did not leave a comment.

Cory H 
Rating:
5.0

Customer did not leave a comment.

Forrest C 
Rating:
5.0

Customer did not leave a comment.

Todd T 
Rating:
5.0

Customer did not leave a comment.

Milton F 
Rating:
5.0

Grey service! Great business, excellent customer care!

QUANTRAVIUS W 
Rating:
5.0

Customer did not leave a comment.

Brett R 
Rating:
5.0

Customer did not leave a comment.

Joseph N 
Rating:
5.0

Easy to locate, well lit and easy access.

Jeni C 
Rating:
1.0

Customer did not leave a comment.

Scott M 
Rating:
5.0

Jay and Sheetal very very friendly and only people can trust to deal or rent from them , I highly recommend them best dealer in town

ed k 
Rating:
2.0

Customer did not leave a comment.

Mark J 
Rating:
5.0

Customer did not leave a comment.

Donna T 
Rating:
5.0

Tight parking at this location. Somewhat difficult to get in and out.

Charles W 
Rating:
5.0

Very friendly,very quick service.

Barb F 
Rating:
5.0

The man who rented the vehicle was AWESOME… the woman who we returned the vehicle to was crazy and rude

Tammy H 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

errol g 
Rating:
5.0

Customer did not leave a comment.

Stephen R 
Rating:
4.0

Everything went well.

Margarita A 
Rating:
5.0

Customer did not leave a comment.

ruel p 
Rating:
5.0

Keep up the great job.

Wen C 
Rating:
4.0

Customer did not leave a comment.

Tralina M 
Rating:
2.0

Customer did not leave a comment.

Sandra B 
Rating:
5.0

Customer did not leave a comment.

Larry K 
Rating:
5.0

NO Issue with drop off....EXCELLENT

JOHN C 
Rating:
5.0

Customer did not leave a comment.

Donna P 
Rating:
4.0

Customer did not leave a comment.

Victoria W 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

The owners of this uhaul facility were fantastic! From start to finish they were clear with what I would be charged, and how to return it. I’ll definitely use this location again!

tyler r 
Rating:
4.0

Customer did not leave a comment.

Norman M 
Rating:
1.0

They over charged me, I declined the safe move protection and they put it on anyways. That was 15$ The receipt is for 140 but the charged my card 150. They are dishonest and a poor representative of uhaul. When I questioned the price he told me it was taxes. When I picked up the uhaul the representative was on a speaker phone call and did not take a break from it the entire time. Also the equipment was very old.

Heron T 
Rating:
5.0

Customer did not leave a comment.

MATT D 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
3.0

Customer did not leave a comment.

Clay T 
Rating:
5.0

Great experience

Terry P 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Very friendly and accommodating

JIM B 
Rating:
5.0

Picking up the U-Haul went smoothly.

Paula C 
Rating:
3.0

Better prep before taking delivery.

Douglas B 
Rating:
2.0

Customer did not leave a comment.

bob f 
Rating:
5.0

Customer did not leave a comment.

ana g 
Rating:
1.0

That guy is a asshole!! To both me and my wife he also charge me extra i beleive horrible guy...

Jose O 
Rating:
5.0

Make sure there is seat belts for third seat we couldn’t find ours

NIKKI K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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