Customer Reviews for Pats Discount
(U-Haul Neighborhood Dealer)

833 reviews

2110 US 1 S   Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

(904) 797-2228

Hours

  • Mon–Sat
    8 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(904) 797-2228

2110 US 1 S
Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

Services at this Location:

Hours

  • Mon–Sat
    8 am–7 pm
  • Sunday
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Very friendly and accommodating

JIM B. 
Rating:
5.0

Picking up the U-Haul went smoothly.

Paula C. 
Rating:
3.0

Better prep before taking delivery.

Douglas B. 
Rating:
2.0

Customer did not leave a comment.

bob F. 
Rating:
5.0

Customer did not leave a comment.

ana G. 
Rating:
1.0

That guy is a asshole!! To both me and my wife he also charge me extra i beleive horrible guy...

Jose O. 
Rating:
5.0

Make sure there is seat belts for third seat we couldn't find ours

NIKKI K. 
Rating:
1.0

Ordered a van one month out (availability) and the day to deliver the washer & dryer to mom, no vans available! U-haul lady said that they get van pre-orders all the time but they don't stock vans. Tried to get pick-up instead but they were out. They suggested to U-Haul up the road (Pat's Citgo), but all they had were larger trucks @ $29,95 and 8.4 miles per gallon. The 200 mile trip took $80.00 of gasoline @ 3.42 per gallon and the whole trip was $368. If we had the truck that was promised it would have been half that!! Unprofessional at both U-Hauls. Anita Daniel 256-684-7322 daijoobo@aol.com

anita D. 
Rating:
4.0

Customer did not leave a comment.

steven W. 
Rating:
1.0

The place I got the U-Haul ripped me off never doing it again

Lyle O. 
Rating:
5.0

Needed van very efficient and helpful. Price was good and mileage on vans was great.

Cheryl C. 
Rating:
2.0

Better customer relations (unfriendly and disrespectful male)

David A. 
Rating:
3.0

As indicated the truck was on empty at pick up although the sheet was marked as the equipment having a quarter of a tank of gas. Upon return, the location operator was not friendly and used the sheet provided at origin to verify gas marking, which was incorrect, and I was given no gas credit. She was very abrasive and didn't listen to my concerns. It was minor overall but unfair nonetheless. The location distance from my home at destination was perfect and very nearby.

John T. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
3.0

Customer did not leave a comment.

Wade H. 
Rating:
4.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

It's frustrating to have to bring all of the blankets back inside, other than that we had no problem.

Madeline C. 
Rating:
5.0

I rented a Uhaul last month for my move. Fast & friendly service. I booked the night before online & everything was ready to go upon my arrival. It's nice because you can fill up the gas right at the drop-off location. Will definitely keep in mind for any future moves.

Hayley W. 
Rating:
5.0

I love renting equipment here. The staff is so helpful and make it easy to get your move going fast!

Michael G. 
Rating:
1.0

After my pickup was changed and no one told me, I was sent to a different store that the owner was almost 30 minutes late opening. The truck was filthy and sounded horrible. I was worried it would break down the entire trip. Also the headlights barely lit up the road and I had to ride with my high beams on as often as I could. In the future, I will look for ANY option other than uhaul, and will recommend anyone I speak to that they should do the same.

Justin H. 
Rating:
5.0

Great customer service! Everything was prepared & ready to go once arrived,Will be using the services soon!

tyree T. 
Rating:
5.0

Customer did not leave a comment.

COURTENY O. 
Rating:
1.0

Get the software to work correctly. It was pathetic.

JOHN B. 
Rating:
5.0

Accurate & Expedient Service upon pick up and return.

Ryan B. 
Rating:
2.0

The Uhaul we rented leaked and, our couches and mattress got pretty wet as we went through several storms, also we returned the Uhaul with 99 miles on it to empty it only had 121 miles til empty when i picked it up so i might have been 1 to 2 gals short yet you charged me almost 29.00 for fuel (i'm very upset about this and feel i was way over charged!

Peggy H. 
Rating:
3.0

Typical dealer location. Trucks are not broom swept, cabs are not cleaned

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Melissa Y. 
Rating:
3.0

This was not my original drop off location. However, the attendant was respectful and courteous.

Jose R. 
Rating:
2.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Everything was good!!!

Robert D. 
Rating:
5.0

They were great. Very quick pickup and return. Nice people... Pleasant people. Couldn't be nicer. Feels like family. Highly recommend.. Best in St. Augustine

Brian A. 
Rating:
1.0

We did business in a quick mart while waiting for a break in the customer line for buying beer etc. We did business over a high glass display case filled with bongs, drug paraphernalia, and erection enhancement pills. We got our furniture dolly from the laundromat a few doors down. Dirty, run down, and depressing.

Brian W. 
Rating:
5.0

Sheetal Patel provided excellent service to me. She is courteous and very knowledgeable.

Joseph M. 
Rating:
3.0

Make sure the truck has safe tires.

Paul E. 
Rating:
3.0

Customer did not leave a comment.

stacy S. 
Rating:
5.0

Drop off location was excellent and the gentleman who took care of us totally professional

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
1.0

The woman who was at the desk was nasty and rude. I'll never ever use this location ever and I will advise all of my contacts to avoid this location.

Vincent O. 
Rating:
2.0

We really had a bad experience with Uhaul this time the equipment was not ready checking out truck took a long time tow dolly was not available and just overall below average experience

Robert P. 
Rating:
5.0

Nothing, staff was Nice fast and professional!!

Ulrich N. 
Rating:
5.0

I ordered 3 dollies and only recieved 1 in the truck. Not a big deal. Told the man when I returned the truck and he was sincere to wanting to refund some money. Overall smooth transaction. I have used this location before and will again

Scotty K. 
Rating:
5.0

everything was excellent, thank you.

LOUIS R. 
Rating:
4.0

Customer did not leave a comment.

Faith H. 
Rating:
3.0

Customer did not leave a comment.

Dominic W. 
Rating:
2.0

Upon the return of the rental truck this location advised me I had to fold all the blankets in the truck and then put them away in a storage container in the parking lot. They then attempted to charge me extra mileage for the vehicle when I was told to drive to another drop off location prior which was full and could not take the rental so the mileage went over due to having to drive to this location to drop off.

Sean L. 
Rating:
5.0

Well done...

Tyler B. 
Rating:
3.0

Customer did not leave a comment.

rhodion G. 
Rating:
3.0

Customer did not leave a comment.

Cheyenne B. 
Rating:
5.0

Customer did not leave a comment.

andrew C. 
Rating:
4.0

The lady handled the return very well,. She know what she is doing!

Robert G. 
Rating:
1.0

Upon drop off the representative was not at the location. Her father who was outside informed me that she had gone to Home Depot and I could drop the key with him. I instead put it in the key drop box. I was then charged for extra mileage (understandably so) then for an extra day. I was charged for an extra day because the rep was not there and retrieved my key later than the return time.

Kyle M. 
Rating:
1.0

My drop off location was strange. The person working at the location didn't know how to park the vehicle, asked me to park it. She asked me to put the folded furniture blankets in a storage bin out back on the property, and take the hand truck off the vehicle and wheel it near the entrance door. For the amount of money I paid, I found this unacceptable. Will think twice before using your service again.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Sandra Ardila M. 
Rating:
5.0

Super friendly agent. Clean truck. Easy to complete transaction.

DONNA A. 
Rating:
5.0

We had a good experience with Pat's and dropping off at Smith's. However, this was after losing a previous truck from a “mobile” key pick up location. That was a DISASTER. We couldn't get the key passcode even after an HOUR on the phone waiting. BAD SYSTEM. We will only pick up from real people in the future!!!

Natasha K. 
Rating:
5.0

Customer did not leave a comment.

Jeanette W. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

DAWN B. 
Rating:
5.0

I rent the trailer for the weekend took a trip to camping great service the lady very nice and helpful thank you

Itzhak B. 
Rating:
3.0

The original location booked by uhaul was unavailable. Uhaul failed to taken into account location available hours on my drop off date which fell on Father's Day so most of the of the locations were closed due to this.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Great and fast service.

NEALEY A. 
Rating:
5.0

Customer did not leave a comment.

bonnie A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

We arrived to find the rental we rented in advance was not on site. We were sent to the closest Uhaul site with a similar Uhaul which took us 20 miles out of the way of our trip in our personal vehicle. We then had to return the Uhaul to that site which meant an additional 20+ miles out of the way in addition to having to drive our personal vehicle to pickup the driver, which put us more than 80 miles out of the way, for which we had to pay gas and lost time for the move. We are very frustrated that while we adequately planned Uhaul did not and we were charged for their incompetence. I have used Uhaul before with no issues but was very surprised by at least being offered the opportunity to be compensated for the distance we had to drive out of the way. It made for a very long, much more stressful day.

Tiffany C. 
Rating:
5.0

Quicker service

David H. 
Rating:
3.0

No place to park the vehicle.

John D. 
Rating:
5.0

Everything was great from pickup to drop off. The employees were super friendly and it was much appreciated. Thank you!

Ambur B. 
Rating:
5.0

Excellent service

Gavin M. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Everything was seamless. All electronic and accurate. I reserved already from Pats for another Uhaul rental next week.

Michael M. 
Rating:
5.0

Great communication, very friendly and everything was very clear. Highly recommended.

Luis B. 
Rating:
5.0

Customer did not leave a comment.

grant O. 
Rating:
5.0

Place is jam up. Quick in and out. Friendly service. Highly recommend.

jonathan T. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Very accommodating even when the other location was not i was told to go to home depo because there was no motorcycle trailer for me but the nice lady at the gas station took care of me ❤️ i appreciate her and i will definitely use her any time i need a trailer easy and fast service thank you for the last minute convince .

DERRICK M. 
Rating:
5.0

Sheetal was wonderful! She was incredibly nice and helpful and She was able to make the process quick and efficient so I was on my way to moving what I needed to. I will highly recommend this rental location to everyone I know for their uhaul needs.

lillie S. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
5.0

The lady was very nice, explained everything well, and helpful with any questions asked.

Shyanne B. 
Rating:
5.0

Customer did not leave a comment.

shalunte H. 
Rating:
5.0

clerk was extremely helpful, kind and professional, plus equipment was excellent — and all for a GREAT price — thank you !

Luis E. 
Rating:
4.0

Customer did not leave a comment.

carol P. 
Rating:
5.0

Awesome got it on a Friday ! East and fast !! :)

Abiel R. 
Rating:
5.0

Excellent service!!

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

george P. 
Rating:
5.0

Customer did not leave a comment.

SARA S. 
Rating:
3.0

Customer did not leave a comment.

Trey A. 
Rating:
5.0

Very friendly and helpful.

Donald C. 
Rating:
5.0

The people working at Pats were very nice and knowledgeable.

walter M. 
Rating:
3.0

Well maintained but very clean. Seats dirty.

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
2.0

The cab of the truck was filthy. There was also an access panel in the back of the truck that was not fastened to the floor. It looked like it was made to appear intact but came off when stepped causing me to fall through to the ramp below.

thomas L. 
Rating:
3.0

The tires on the trailer were horrible. I'm glad I wasn't going any further than I did because they were in an unsafe condition.

Joey S. 
Rating:
1.0

Store did not open on time. Hooked up the trailer myself because they were late opening. Then had to wait for them to take a picture of the hitch AFTER they took care of other gas customers who arrived AFTER me. Jacked up their gas price AS I WAS PUMPING MY GAS by .20 cents a gallon! I returned the trailer the same day and tried to complete the return on the app but could not. There was a man working here and he said he would manually complete the rental but today, 2 days later it was still open. I had to call the store to get them to complete the rental return. Definitely not going back there ever again. I rent from uhaul often, every time there is an issue. Your app sucks!!

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Josephine H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

JAMES Q. 
Rating:
3.0

Customer did not leave a comment.

Daniele G. 
No reviews have been submitted for this location.

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