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Kevin P
Customer Reviews for Pattersons Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used Patterson automotive a few times now for pick up and also drop location. I have always found the dealer (Paul) very helpful and friendly. I will use this location again
Michael BNice truck Everyone was friendly and helpful. Thanks
Mallory FI did a self turn in, no people were there. I have used this place 4 times now. When I have used this place it has always been clean and the time I met the garage manager he was couterous and friendly.
MICHAEL BThe whole experience was awful. We were moved to a location that was an hour away from us and we spent hours on the phone with the U-Haul customer service. Alot of the customers service was awful at U-Haul and we would know this because we were constantly transferred and had to keep calling. To make matters worse when we arrived to pick up the vehicle the man who I'm assuming was the owner at the pickup location, seemed to be annoyed at the whole process when we were the ones who just spent an hour driving to pick up a vehicle we booked in advance. Not only that but our equipment was not there so we had to drive to another location to get it. The location did not do a walk through at all with us and the gas wasn't even filled up. This was not a good experience at all.
Amber GPrompt, quick amd friendly.
William TFor some reason when I rent this place (Patterson's Automotive) does not show up on the U haul list of places to drop off. Three times I have had to call Corp and adjust the drop off location when I am ready to drop off. Once I get the drop off location straight... the staff is very helpful and friendly. I have used them 3 times recently. Good people and good location. Keep up the good work. Please look into why they do not show up in drop off menu when I rent to prevent future waste of time with corp.
MICHAEL BI have used Pattersons for my drop off on my one way rentals while I am moving. The staff has always been friendly and easy to work with. The business does a good job for U haul. Keep up the good work.
MICHAEL BPassenger side tire was coming apart. I got the covered trailer and pulled it home, it bounced all over the place. We had to turn around and go get another one. Smooth as butter and in no time at all we were pulling out with a different trailer.
Melissa MI turned in equipment to this location 2 days after renting it. However the equipment was not checked in for a week and I was charged 4 days late fees. The latter was done only after I called in asking about it.
Charles WVery convenient, friendly and would recommend for services
lisa mVery confusing. Took an hr and fifteen minutes to pick up and then I had to drive 45 min away to drop off instead of being able to drop off the one by me that was 10 min away. The app wouldn’t allow me to verify my identity so I had to call in which took 30 minutes. Truck worked great and was clean. That was the only plus side
Garrett LThe gentleman that checked me out was very helpful and courteous. Would definitely recommend this location to anybody needing these services!
Christopher PSecond best U-Haul experience I have ever had. In and out zero hassle.
TRISTEN FDropped off 5:30 the evening before due (10:00 am). Ran through the the app return. Lost the site while taking pics. Recheck said the deal was completed. I hadn't finished checking in and there was no way to go back. Called Uhaul. Got Omar. He double checked and assured all was well. Instructed me to drop the keys in the box. Hopefully all is well with the return. Pickup was a nightmare. Drop off was unsettling. Omar was the only thing in the whole transaction that was right. The man was just doing his job but because of the absolute chaos of everything else with Uhaul his effort stood out brightly. "give credit where credit is due" It's Omar. Give Omar the credit.
Mark AThe truck we got was reserved for someone else but the guy did not care, we returned it in under 10 hours so the reservation could still have it. We got a truck that wasn't even in the system there and we were scared the whole time it was gonna go caput!!! That was Friday, we paid what we thought was the entire fee, but come Monday this guy took another 100.99 and we don't know what it's for since he will not answer our voicemail. I am disputing this charge currently with the bank since he just robbed us of our last bit of money for food, and put my account in the negative. Never Again!!!! It took all we had to move and it wasn't by choice, we are just two janitors working hard to live and once again we got scammed and robbed, thanks a lot!!!
Tracie WI asked unfriendly owner about getting my $100.00 cash deposit back he simply replied sarcastically "not happening"and proceeded to send to the nearest uhaul center that they would give me my deposit back. After explaining my problem the lady called her supervisor in Mobile Alabama and said they would be sending me a check by mail!!!!! What a shitty excuse for a company that has evidently been around to long to remember what customer service is supposed to be !!!!!!!!!!!!!!!!!!!!!!!
Glen FNice people. Trailer was out front and ready to go.
Kenneth SAbsolutely use Pattersons Automotive!
ROBERT FRental was easy and a pleasant experience! Will rent from the Patterson’s in the future!
nik hAll good. Very polite.
Glenn MIt was hard to pull in the truck. People were ok but not that friendly.
Phillip GThey where closed why I dropped it off. Dropped and left paper work on box.
Timothy KDropped off during after hours(Sunday) Locked truck, took video of truck to show no damage, and dropped keys in lock box.
PHILIP YPatersons is always friendly and helpful when I have picked up from them.
Larry MI dropped off after hours so nobody was there. It was accessible and clean though.
Todd JNo improvement needed
Larry MVery upset with the equipment. It had a hole in the front so everything that I had inside the trailer was ruined!
ANTONIO REverything went smooth and was great!
Mary LHuge fan of pattersons. They’re kind and easy to work with.
Kory TStop restricting pick-up to a few locations and update your records more frequently. I called to rent a 6x12. I was told there was none in the area and was told the 5*8 was a tandem axle. I knew both to be false. After reserving, I called the very large u-haul dealer in Milton, FL. They had more than 10 6x12's and all were available. I changed my reservation on line to the equipment and location i wanted. I then received and email and text advising that the pick-up location was Patterson's. The 6x12 was not changed, but was available after being told there were no 6x12's in the Pace/Milton Area. Experience was best described as chaotic due to misinformation provided by u haul staff. I have to assume they were passing along whatever was on their screen and I now know the information was incorrect. Uhaul can do better.
MATTHEW EExcellent service!
PETER TGreat service
Tammy HI didn't interact with anyone there and checked myself in for drop off. Nothing negative about this location.
Corey BDidn't know there was going to be a charge for miles. Did not budget for that and at no time during the pickup or reservation was I told of this fact.
Michael DThis was an excellent place to pick up a U-Haul. I liked it so much I did it twice
ANDREA EAffordable and quick
SERGUEI SExcellent customer service.
WAYNE FPatterson's goes above & beyond for their customers. From beginning to end they make the transaction smooth as possible.
Samantha MMonday: When towing a trailer behind a rental truck, access into the business from highway 90 is limited to one direction. I parked the rig in the driveway. There was no other place to park. I told the man at the desk that i wanted to closeout the rental with an equipment condition inspection and final billing calculation, because I had put additional time and miles on the equipment, He said the lady that handles U-Haul was not there; he didn't know when she would be. Two hours later after visiting Home Depot and Lowe's, the equipment was not checked in, and the 'lady' was not there. Tuesday: A day later, I have no email conformation of my final rental amount or that the equipment was even turned in, as I was told I would have by just leaving the equipment and keys at the drop-off location.
michael bVery helpful at Pattersons.
Shelly AAfter I returned my rental my card kept getting over charged.
Brittney CPrice was very reasonable it was so easy to rent from Patterson's Automotive.. The U-haul and the return was it was equally as easy-peasy I would like to thank all for making this process so painless...
RICK AThe customer service was above reproach I appreciate the personal interest That they took and made insuring I received the best rental trailer for my needs Very economical Even without the military discount But sadly it's not their decision on that one, it's the corporate of U-haul...
RICK AExcellent customer service.
Vernon MIt smelled like something was dead up inside the truck as it was being driven. Also I ordered two furniture dollies and none were present. And third the back ramp was left pulled out and off the track.
Karry HNot much. Staff were extremely helpful, person, and nice. Since this is a smaller UHAUL rental location wait time was zero. Appreciate the home town feel.
Patricia KReally great folk.
Kory TGot referred to this location because larger one I originally rented from did not have a truck for me. The gentleman who handled the rental at this location was very nice and helpful. The location, however, was not the greatest. I had to make a U-turn to get headed in the right direction and it was difficult. When I returned it the next day, parking was tight. These two reasons are the only ones that made this a "Not recommend" for location.
MICHAEL Cwe dropped off, poor signage, it was after hours, so we did not see anyone. hard to give a review on this location
KAREN BIt was closed.
Justin GWill use this location only very friendly and helpful A1 service
Bob NThis was the third location I had to go to in order to drop off the equipment. The personnel were extremely helpful, but my overall experience with U-Haul for this trip was a not good. I got bounced around to several location because the locations were either full or their access to the u-haul returns website was not working. I hope that in the future U-Haul will be cognizant of what equipment they have where and not overbook locations. It's also a safety concern for the equipment because a lot of drivers (myself included) sometimes have difficulties driving around these large trucks with trailers attached and it could easily end up causing damage to the U-Haul equipment if an individual had to navigate tight parking lots without knowing how to drive with a trailer.
SETH AAmanda Patterson was super nice and very helpful. Highly recommend
TIMOTHY LOne-way rental - Pickup Friday morning and return Saturday morning. When returning it Saturday discovered that they are closed. Was not provided any instructions on how to return the trailer. Tried calling the UHaul 1-800 number and was dropped off line twice while on hold waiting for assistance, Tried dropping it off at another UHaul location but because it was a one-way rental they couldn't accept it. That location finally explained how to return it and to put the contract in the lock box on site. Would have been nice to been told the process before hand.
Kenneth CLocation is small and may be difficult for returning U-Haul trucks and equipment if doing so at night. Otherwise it's a clean, well lit mechanic shop on Hwy 90 frontage.
Rodney B