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HOWARD P
Customer Reviews for Pawn Royale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I requested blankets but they were not provided. However, when I called to have the blanket charge removed, the associate had already removed them.
Steve KWas given a truck with cement dust on wheels by the pick up site location and since I didn't mention it at that time the drop off location wants to charge me to clean up something that I didn't create. Also charged me for an extra day since I was half hour late... eventhough I tried calling to communicate this but they wouldn't answer and automated service couldn't connect me with anyone. Poor customer service by UHaul then you want to blame and charge me. I will go out of my way not to use Uhaul in the future due to the negligence of the personnel and lack of live operators to assist with the situation. You guys suck and are a rip off... no stars out of 10 from me!
Russell LTruck was great except it heavily smelled like cigarettes. I wish there was a way to make smokers spray it with Lysol when returning for the rest of us.
Kim CNothing on the location, but be wary of the extra charges to gas. We filled up the tank to the amount that we received the truck, and were still charged.
Silas SThe check engine light was on. Steps should be installed making it easier to get in and out of the cab.
Mike YPerfect
Sandra MI wasn't told about needing to take pictures of the mileage. I did everything else. I'll use them again.
Barry Rgas cap was missing, check engine light was on, engine ran really rough, trash in the cab, not what I expect from U=haul.
robert sThe check out/check in experience was easy and my cost was right on the money! The associates at both, the Northport and Decatur location were awesome. I would definitely use/recommend again!
Halley MThe location was closed mid day on a Wednesday. The vehicle had a couple of warning lights on it, including the check engine light. This likely indicates a lack of upkeep.
Richard HGreat service from the guy we rented from and everything was easy with drop off. Highly recommend, and would definitely use again if needed.
Judy TThe customer service was horrible!!
Laurcatsia FThe truck was dropped off after hours
CAROLYN GA perfect UHaul experience. Mack made our rental easy!
Bradley WEasy drop off process, good service!
Terry RHave the app to where it works when picking up a truck when business is closed. The app failed me and I called to get it resolved with no luck . Took truck back and it seemed like an inconvenience to return it .
Rodney WI always get excellent help at this location. I have used them numerous times and plan on using them again.
alan tFriendly. Informative. Helpful.
Jennifer FMs Shriver went above and beyond to make sure my order was ready for me. All equipment was ready and on time. She was a pleasure to work with.
Earl KEasy return
alan wGet rid of the dog on the inside so we can do business on the inside and not standing on the outside of the store. Stop the mileage charges they are not fair.
Dennis BCute bald guy working
Ashton TIf I could have given no star I would have. Horrible experience here. Rent a uhaul every couple of years when I PCS for the military. Probably won’t next time. Placed a formal complaint, if you have access to see this you can go read the complaint.
Charlie TThe place could use a sweeping. It was fairly dirty. The owner however was fairly friendly, and when one of the O hooks wasn't in a corner, he agreed to switch out the trailer for a different one that had all 4.
Laura RGreat customer service and very polite. Quick and easy. Answered my questions and got me on the road quick. Return was also fast and professional.
Charlotte BBroken door.
Wendell JEverything was good.
Sharan TI couldn’t get in the lock they gave me another key to a different truck and promised to honor that rate. I was told the drop off price would he 117 but I was charged double that. The gas price was ridiculous. $166 to just put gas in.
Stacey HThe pickup of the car experience was very bad for me. I had a problem uploading my driving license to the app. The customer service did not answer first, then it took them very long time to answer my call.
Ahmed BThe pawn shop is an efficient U-Haul location.
Steve BNothing
William BReturned truck on time and was treated as if I’d stolen vehicle.
John GI have issue about my deposit. I give my money to you with no waiting but it takes 5 days to get my deposit back. I was depending on that deposit now my family has to suffer because of it. I had the same problem last time I moved but forgot now I remember. I won’t be using uhaul ever again. As you can see I used you guys a lot but I’m to disappointed to use again.
Lamond BOnly thing, was there is a very LG dog, the wrong person will be offended, dog is very intimidating!
Danny LGive the gentle man that works at pawn royal with the beard hes really kool great customer service he is really good and polite
Elizabeth DThe Uhaul facility is located within a pawnshop, but overall the service was fine.
Willie BNone
Robert CThe parking isn't the best. Everything was packed in like sardines, Otherwise, our experience was the best we've ever had with u-haul rental. LOVE the mobile check-in process!
David PThe person that worked there is rude I will never ever rent or do any type of business with them again.
Mitzie MHad difficult time trying to get website to load , spent 2 hours on Saturday morning before we finally got in touch with person on phone!! Return went a lot easier!! 10’ box truck worked well.
JOSEPH MArrived to turn in to discover that a different location was in the system. The agent looked over my receipt to see that I was in the scheduled place and no charge would be applied.
Shawn REverything was good.
Wendell Ysignal not strong enough to use after-hour remote check-in.....kept trying to upload pics/video but it never went through
kristie sFantastic team at Pawn Royale! Very helpful and very friendly!
Rhett CI was set up to do the rental by mobile pick up which didn't work at all which sucked. I was lucky to find that the store was open and I could do the processing with them in person. I was not happy that $100 was taken for a rental that had an est of $65 and in the end it became a problem with getting my receipt and credit back from the $100 which was processed. I've spent the last 4 days dealing with this to a end of U-haul having to write me and mail me a paper check for the refund from the rental cost vs the $100 taken. The store was helpful with pick up and drop off, U-Haul not so much.
Kheley RDon’t change pick up location the morning of pick up. We went to the wrong place
ANDREW OThe truck had a dent on the right side. Truck was dirty with trash in it. It did not have 3/4 of gas like they said it would. It was picked up at the pawn shop. Felt like we were bothering the man working there.
Helen FU-Haul does trucks well and the person behind the counter at Pawn Royale was helpful and friendly and had a good sense of humor. FUTURE customers should have NO CONFIDENCE any guarrenteed rented items (movers, dollies, etc.) will actually be available/show up. I reserved an appliance dolly, 2 furniture dollies, and a regular dolly for boxes, and furniture blankets, as well as 2 movers the day of my move. There was NO box dolly. There were NO furniture dollies. We had to drive across town to Skyland to secure a last-minute appliance dolly. THE MOVERS NEVER SHOWED UP. My brother and I were left to move a 2BR apartment in 98 degree heat by ourselves because the movers never showed up. We moved furniture by hand down 2 -- TWO -- flights of stairs with multiple turns. Do not use MovingHelp.com and definitely DON'T use Hasty Hauling and Moving. When I booked mover/truck loading services over the phone, Scott told me to expect a call from my 2 movers the day prior to the move. That call? It was a barely audible cell call from IDAHO. There was NO ONE actually in Tuscaloosa answering the Hasty Hauling and Moving Co.'s phones or communicating clearly w/me. The individual Tuscaloosa-based "movers" never called or answered the phone. When the movers had not shown up by 10:30 am. the day of my move, my mom had to call to cancel. She stayed on the phone with U-Haul/Moving Help for over an hour trying to pin someone down. DO NOT DO NOT DO NOT count on anything other than the truck if you move with U-Haul! My brother had to stand in a 100+ degree metal truck loading and arranging heavy furniture and boxes. Because of U-Haul's unfullfilled promises, a loading that should have taken 2 hours took 6. We should have left Alabama by NOON (at the latest). Because the movers never showed, we left at 3:30. U-Haul sent email after email promising all of the above was "guarenteed." If your company cannot guarentee your products or services, don't offer them to customers!
sarah cI got shafted on the fuel. They indicated it was half full but when I got in the truck it had an 1/8 less. They also had a flawed odometer reading. I put 2 gallons back in after driving less than 20 miles. I got charged like $30 extra for gas.
Daniel SI rented a hand truck and there was nowhere for me to pick it up, any instructions, nor was it loaded in the truck.
Guilherme B