Scheduled early pick up key was not available waited 3 hrs until business opened . Worker was not apologetic and rude. Very disappointed.Joshua L.
Trailer Rental & Towing in Northport, AL at Pawn Royale
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Northport, AL 35476
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Hard to park a 20 ft truck at this locationJohn B.
Had some issue with pick up of rental as I was not aware that there would not be anyone at the site location to check out the vehicle to me on 1/10/2021. However, after a call to the UHAUL Customer Support, the rep (Angel) walked me through the 24/7 process and I was off and running! BIG SAVE by UHAUL Customer Service!Steven C.
My original drop off location said they weren't accepting returns. I had to drive farther away to return. Terrible service and communication from the top down.Brent R.
Lazy, rude people. Furniture dolly could not be used as one wheel was brokenEmily P.
No change needed. GREAT experience !Donald R.
I worked with the U-Haul on Skyland Blvd in Tuscaloosa first and they helped me locate what I needed. Both U-Haul store's personnel were very helpful.barbra G.
Truck cabin interior was clean. However the rear cargo floor was very dirty. Previous renter spilled something. Had I checked before leaving, I would have requested a different truck. Used flat boxes to cover area. Would NOT set my furniture on it directly. Otherwise truck was fine.James M.
They do inspect the vehicle at turn in and we're polite when asking me to sweep it out. Truck was dirty when I rented it and I thought it was normalMark S.
When I arrived, on time, to pick up the truck, it was ready but the APP would not work. I was on the phone for almost an hour, most of this time, I was on hold, waiting for a customer service representative. My order was cancelled. I had to make a new This was not a good experience. There was a very kind, on site representative who came to our rescue just before 10:00. Otherwise, this was an terrible experience. Calling into customer service was very stressful.Mark P.
very crowded parking lot hard to get the truck out with all of the other trucks around and tight turnsNickolis T.
They were able to provide us with a moving truck at the last minute after the UHaul on Skyland did not have the vehicle we had reserved and was not willing to assist and make it right.Debra J.
I have no complaints or critiques regarding this experience. Everything was easy and the staff was great and very helpful. I couldn't believe that the final bill was even less than $100! We will be back to this location in the future!Zoe V.
I filled the truck completely up before returning it which was well over a quarter tank more than required and still got charged for extra mileagegarry M.
The pawn staff personnel were slow and inefficient . The place was not inviting . A pawn shop should not be a drop off location . It was convenient , though .KIM Y.
Was one mile over and she gripped at me really! I got lost in the first place and was only one mile over that's ridiculous ! Will never go here to this location again sorry service !Debbie N.
The app for off-hours return did not seem to be working properly. Otherwise all went wellJohn S.
don't switch me from one pick-up location to another without telling me, which you DID, and then stick me with a larger truck than I ordered, forcing me to adjust space within, drive a bulkier truck, and pay more for gas. Very upset.Larry S.
No improvement necessaryThomas S.
Quick and easy, kind and considerate workers. Gas tank was marked as 'full' but was not really, ended up paying another 5 or so bucks in gas probably - but no great solution for that.Brandon S.
They were great and accommodatingglenda S.
Pawn Royale was efficient and transparent with the U-haul transactionMatthew C.
I think it would be difficult to make it any easier!John P.
It would be nice if they told me where the key was located. I was given the code to open the lock, but it took a few minutes to find the lock on the back of the truck.Rachel W.
Location was closed when I went to pick up my rental truck. I am not able to use my phone to access the internet to process the rental process. The location should be OPEN when you pick up your RENTAL.Thomas M.