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Myra W
Customer Reviews for Pawn Royale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They truck I was given was much larger than the one I booked and it was muddy when I picked it up.
Maxine MI booked five months in advance, a 10 foot truck as I wanted to ensure we had a rental to move from Alabama to Wisconsin. Within the week of rental pick up I received “ free upgrade “ to a 15 foot truck. I did not want a 15 foot truck to drive that distance and we didn’t need the space. I don’t know what the extra gas cost was, but we needed to purchase extra tiedowns. In addition, the trucks driver side door did not shut all the way, so there was a gap which one probably is not safe and two was very noisy. Very displeased with customer service. The pawnshop pick up in Tuscaloosa was disgusting.
AMY RNot charge me with false and absurd fees. 58 dollars to fill up the gas tank 1/4 of the way plus a 30 dollar service fee. 24 dollars because of unfolded blankets. Ridiculous. Until this is made right I’m never using U-Haul again
William Fvery friendly and the cleanest UHaul we've ever rented.
AMY RHad mobile drop off. Didn’t see a person during our drop off. Location was hard to get into with a 26 ft truck.
Drew Eneed to clean up parking lot of garbage all around building. worried there may be glass or nails. Otherwise quick well locat d drop off
Maureen ESomewhat Difficult to get into with a large truck. Trash in Parking lot could be picked up.
Mark BI had no help in hooking up the uhaul trailer, the staff said we don't do that.
ALFONSA RNothing
WILLIE NThe attendant met me outside and closed out the rental. Quick and easy!
Jil TDropped the truck off before 4:00 on time the day I was told to drop off . Nobody was there so I put keys in drop box. They charged me for an extra day and after hours fee?? I want my money back. This is not a valid charge?
KEVIN CBetter personality of staff, non smoker trucks, a working web site or better yet no website at all. No contact or limited contact with knowledgeable, experienced, and respectful customer service personnel being replaced by cold impersonal computers is not a step in the right direction or upgrade. It's NOT faster and easier, instead it's frustrating and NEVER answers my questions.
CHRISTOPHER WAlways get very good service at this location.
ALAN TIt was a little difficult getting the key out of the lockbox.
Nadia LEasy return through the app
Christy MGreat customer service. First time to rent and drive a U Haul. The sales clerk was very nice, helped me decide the size I needed and explained the rental process. If I ever need a U Haul truck again, I will certainly check with this business.
MARTHA KKeep barking dog out of door. Some people will be scared away from business
CHARLES HThey came through when the Skyland location dropped the ball, not once, but twice on our reservations. Thank you.
SHANNA PHygiene level of the truck can be better
CHANGKI KThe cab was clean but the ride was exceptionally bumpy. It was very rough. Should check the shocks.
KENNETH DMake sure the key is where is supposed to be, mine was not there, the place was not open yet and calling Uhaul help line was no help.
Jon GVery good
Ben MConvenient for dropping off, but desperately in need of basic upkeep and landscaping.
Nathan Dtires were covered with dry mud, right passenger lower mirror busted, the main passenger mirror was missing the adjustment screw and position at it's lowest level which was too low for safety to view out that side,
Joseph CGreat Customer Service
Brad JIt was pretty dark in the parking lot but other than that, there are no complaints.
mia wThis place is a former pawn shop which has been closed for some time. There is no personnel at the location. The place is overgrown and desolate. It certainly does not look or feel safe. And I was charged a cleaning fee and an after hours service fee. There are drop boxes readily available for key deposits in case of after hour drop-off. I have used such drop boxes just within the past 2 months without occurring an after hours service fee. I made pictures of the truck that I personally cleaned before turn-in. It was clean! I would certainly like to have contact with details from u-haul about those two charges.
SAMUEL RPickup was quick and easy and the tow dolly was in good condition
Phillip DRented a dolly not sure if it was the tires or rim it bounced like crazy empty and it Vibrated my whole truck with the load on it told salesman he noted it
Robert GVery easy to pick up unit. I had to be switched to this location at the last minute. It did hurt me on the mileage and gas since the truck was much larger than i needed.
James NHave equipment that you reserved on the property. I had reserved a small trailer and a dolly, my son gets there to pick up and they had no dollies. Needless to say I was refunded the price of the dolly, but what is the point of doing a reservation if you don’t have the equipment that the customer ordered?
Tina CThe drop off location was closed and was not going to re-open until a day after my scheduled drop off. I had to call the 1 800 number to complete the drop off.
STEVEN PTruck wasn't in great shape. Did the job but not the best equipment. Location as well as employee at this location leaves a lot to be desired. We waited almost 25 minutes to pick up our truck that had been previously reserved. It's combined with a pawn shop and for some reason those customers were getting help first. Not a friendly establishment at all!
Douglas FExcellent service and excellent staff.
Brian MTruck share early check-in/pickup did not work at all. Luckily there was a U-Haul maintenance/transfer guy there (David). He was the only reason that I was able to get my truck 2 hours before the store opened. I don’t know what I would have done if he had not been there. The whole early pickup AND aftrr hours drop off processes need a lot of work.
Bruce SEverything was super simple form the pickup to the return of the truck. The location was good, too. Seemed very efficient and organized. The after hours key box was great as I showed up the location before they opened.
Natalie BTruck I requested and confirmed was not at the pick up site. The next place that had the truck I ordered was 40 miles away. Made the trip much harder as the truck they gave me was 10 feet larger.
Madison RCustomer service is horrible. Worst experience ever at a U-Haul location. Between his “could care less” attitude and his screaming at me because of his lack of directions I will never go back to this location.
John PCab of the truck smelled like cigarettes and the back of the truck smelled like gasoline.
Jamin MEasy to find. And a Pyranees to pet.
Elaine KAlways a great experience!!
Ashton TPretty simple drop off. Personnel was not very welcoming.
Quantavia EManager was unfriendly and alittle rude. Manager miscalculated millage and made the total go up due to over milage.
Andy RVery professional
Greg CNo changes. It was a good pick up and go location. Big dog in the building but was friendly
Patrick Gn/a
Earl GI requested blankets but they were not provided. However, when I called to have the blanket charge removed, the associate had already removed them.
Steve KWas given a truck with cement dust on wheels by the pick up site location and since I didn't mention it at that time the drop off location wants to charge me to clean up something that I didn't create. Also charged me for an extra day since I was half hour late... eventhough I tried calling to communicate this but they wouldn't answer and automated service couldn't connect me with anyone. Poor customer service by UHaul then you want to blame and charge me. I will go out of my way not to use Uhaul in the future due to the negligence of the personnel and lack of live operators to assist with the situation. You guys suck and are a rip off... no stars out of 10 from me!
Russell LTruck was great except it heavily smelled like cigarettes. I wish there was a way to make smokers spray it with Lysol when returning for the rest of us.
Kim CNothing on the location, but be wary of the extra charges to gas. We filled up the tank to the amount that we received the truck, and were still charged.
Silas SThe check engine light was on. Steps should be installed making it easier to get in and out of the cab.
Mike YPerfect
Sandra M