Awful customer service! To start the employee hadn’t a clue how to work the U-Haul portal in the tablet and had to call someone on the phone to help. Delaying the time of my rental pickup. I was Wrongly charged due to the representatives incompetence. Didn’t even check the vehicle mileage and gas level before the rental. Thank god i took a photo or I would have been stiffed over $90. Unacceptable that they will go around overcharging due to there laziness to check the actual vehicle odometer and gas tank. I called back the store and they were beyond unhelpful. Never again will I rent from that location. UNACCEPTABLE.
Quinn M
Customer Reviews for Payless Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and polite. Excellent customer service Would rent from this location again
Jonathan GMaybe list the trucks by license plate at the location. I wanted to know how much for the 15’ but only the 10’ was on the list.
Marilyn WIt was a parking lot, no staff, so not much to comment. My recommendation would be to have designated parking places as the lot is shared with customers at the store.
Tyler DThank you 5 star review
Christopher PGreat service. Quickly addressed us and smooth check in
Alannah G