Customer Reviews for Paynes
(U-Haul Neighborhood Dealer)

175 reviews

806 W McKay St   Frontenac, KS 66763
(69 and McKay)

(620) 232-2450

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(620) 232-2450

806 W McKay St
Frontenac, KS 66763
(69 and McKay)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Honestly... I feel like I should get like a 1/4 or 1/2 of my money back for not even having it for 48 hours

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

RICK M. 
Rating:
5.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

I did request an Appliance dolly, but the location did not have one on site. I ended up having to purchase one for the move. Not as I expected.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

Tyler A. 
Rating:
4.0

Friendly employees. I am satisfied.

Darren R. 
Rating:
2.0

The people at Payne's are extremely kind. We had zero problems with them. But, I had to go into the office because it wouldn't work through my phone. Then, the UHAUL representative called me and asked if my husband was allowed to be a driver (even though I put him on there the day before), I answered the question and then she just hung up on me. The real kicker was that I had also reserved a dolly and a furniture cart and Payne's didn't have either one. Fortunately, we were able to find one from a friend, but we wouldn't have been able to move our heavy dressers and armoire without one. The location should have had the truck AND the equipment that I reserved.

Ashleigh H. 
Rating:
5.0

Customer did not leave a comment.

Nolan H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Lillian L. 
Rating:
4.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
3.0

Customer did not leave a comment.

Joe C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
4.0

Virgil is almost always a pleasure to work with.

Evan W. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
3.0

Customer did not leave a comment.

Lynda F. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
4.0

When I reserved this truck the quote was $44 and change, 20 cents a mile. When I picked it up the mileage charge was 79 cents a mile. I tried to find the email I was sent but it disappeared. Now we only used the truck for less than5 hours and returned it at that time with only about 10 miles registered. I have yet to receive the amount I was actually charged or acknowledgement of the trucks return.

Patty K. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Excellent cooperation. Could not have done it without them. Thanks a million.

larry M. 
Rating:
3.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Easy to work with. Thanks

marcy H. 
Rating:
5.0

Customer did not leave a comment.

jenifer C. 
Rating:
4.0

Maybe include the dolly for in the reservation price? I didn't need packing blankets, but I really could've used a dolly for my furniture and it just wasn't in the budget.

kerrie B. 
Rating:
4.0

Customer did not leave a comment.

Johnny W. 
Rating:
4.0

Good Job.

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Kristina D. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Darlene A. 
Rating:
1.0

Very rude didnt help hook up and didnt do a walk around had to do it by myself

DON C. 
Rating:
4.0

Very good people

Darlene A. 
Rating:
3.0

Customer did not leave a comment.

Andy H. 
Rating:
5.0

Customer did not leave a comment.

Logan M. 
Rating:
4.0

Customer did not leave a comment.

Alan D. 
Rating:
3.0

Customer did not leave a comment.

Kristin P. 
Rating:
5.0

The complete experience was very good. The equipment was in good condition and the people were pleasant and helpful.

Russell B. 
Rating:
5.0

Customer service via phone call was terrible. I was to pick up truck Friday evening using self pick up, the system wasn't working and not allowing me to continue self pick up process. I called the 800 number for assistance and the agent was rude and the least helpful person I've ever spoken with. Was told to return to pick up site the next morning to speak with the locations agent. I asked about my rental time and if I would be charged or receive an adjustment for the loss of time, the agent on the phone told me that I would not be allowed extra time and would still be charged the full rate.

Krystle W. 
Rating:
4.0

Customer did not leave a comment.

Ellery C. 
Rating:
5.0

We reserved an appliance dolly, but did not receive it for some reason.

Mike S. 
Rating:
3.0

Attendant had major issues with Uhauls computer program and tried several times to rent my truck to me and had to make a call to get it figured out. Complained about the program being changed all the time The truck I rented wasnot what I asked for and shouldnot have been allowed to travel as far as it did. I have driven better trash trucks. Plus had to drive an extra 25 miles to get it. Yes they gave extra miles and an extra day.

John W. 
Rating:
4.0

Customer did not leave a comment.

KATHY W. 
Rating:
3.0

Customer did not leave a comment.

Travis H. 
Rating:
3.0

Customer did not leave a comment.

Joshua J. 
Rating:
2.0

The trailer had dirt and leaves in the back. Also, one of the tires had to be replaced and I drove to 2 other different locations to get the tire replaced. Poor customer service. Will never rent from them again and actually I am considering looking for someone else than U-Haul on my next move.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Irene B. 
Rating:
5.0

Everything was perfect as it is !

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Marvena C. 
Rating:
5.0

This was my first time for this location. I have to say that they were again, very helpful. It was a pleasure doing business with them.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
4.0

Someone must be at business office when promised a time--it was closed early.

jim B. 
Rating:
4.0

It's a friendly place to rent. They did good hooking it on too!

ROSE ANN O. 
Rating:
5.0

No recommendations for improvement. Excellent, fast, knowledgeable, and courteous service!

Christopher V. 
Rating:
5.0

Nothing

brandon G. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

Extended hours.

ARIC B. 
Rating:
3.0

Customer did not leave a comment.

Lisa M. 
Rating:
2.0

They did not have the plug in attachment for the trailer, Told us we would have to go buy one at auto parts store. A uhaul man with a truck happened to be there and sold us one. If they are renting the trailers they should have the attachment required for them. The trailers hitch was laying on the ground was not on a jack. Had to be picked up by hand to be put on truck hitch, no help from personel. My husband knows how to hook up a trailer, so no problem, but if somebody doesn't that would be a problem. Very unprofessional uhaul place.

Craig L. 
Rating:
3.0

The experience was quick and easy -- much appreciated after a long few days!

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Ted J. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
1.0

The rental place was so full of smoke I smelled like I'd smoked a pack or two myself. It was so smoky I had to keep stepping out of the office until it was my turn to get the paper work done. Second hand smoke holds no appeal for me. And on top of that, the air conditioner didn't work in the truck so it made for an uncomfortable hot noisy ride.

Patsy S. 
Rating:
3.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

FRED A. 
Rating:
4.0

Customer did not leave a comment.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

patty W. 
Rating:
5.0

Customer did not leave a comment.

DENISE L. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
3.0

I had a friend pick up the trailer and was told that if I used the express check in, all my friend would have to do is sign the paper. When he got there he was told that it is impossible to prepay online, and he had to pay himself. Not sure what kind of miscommunication happened but it was kind of inconvenient.

Kyle S. 
Rating:
4.0

Customer did not leave a comment.

PHILIP Y. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

TONYA J. 
Rating:
4.0

Customer did not leave a comment.

Rhonda E. 
Rating:
4.0

Customer did not leave a comment.

Karl D. 
Rating:
5.0

Customer did not leave a comment.

benny K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

I was charged for a Mile over. Problem was, it was unclear where we were to dropoff. Put on extra 10+ miles going form place to place. Finally rersovled with U-Haul CS

JOHN K. 
Rating:
4.0

Just dropped it off there.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Add a winch to the trailer! Very heavy

Rick C. 
Rating:
5.0

Great place to rent U-Haul !

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Jeyree E. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY G. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
1.0

The people left early. I arrived 15 minutes before closing time and NOBODY was around. Then they said I didn't refuel, and there was more fuel in it than when I got it! No phone calls from them, no email from them, just another charge on my account from them. Customer Service calls was my ONLY good experience with my rental this time. I won't be using uhaul again after all this.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

PAM P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Lovina W. 
No reviews have been submitted for this location.

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