Customer did not leave a comment.FRANCO P.
Customer Reviews for PB Rentals & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The driver's door did not shut right. And back inside the truck ad a repair job done and it was not fixed right and it tore my couch.Terri B.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Franco P.
Customer did not leave a comment.MICHELYN V.
Customer did not leave a comment.John K.
Customer did not leave a comment.Patsy C.
Nothing at all they were all very helpful helping us hook it up do I need to do anything else there great price I will highly recommended Chuck was greatTOM V.
Customer did not leave a comment.Harold H.
Great serviceMary J.
Customer did not leave a comment.William L.
Customer did not leave a comment.Roberta P.
Customer did not leave a comment.CAROL JOANN A.
The staff in Wellsburg is easy to work with, quick, and efficient. This location has easy returns on weekends too. I've used them at least 3 times and never had a problem.Roberta P.
Customer did not leave a comment.MICHAEL S.
Better explaination where the key compartment is. It took some time to locate it.Charles I.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Dustin W.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Mark Allen K.
Customer did not leave a comment.James S.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.Lasure M.
was not sure where to park the truck - we dropped it off during a time they were closedderek B.
Customer did not leave a comment.Mary J.
Customer did not leave a comment.Lynne L.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.deno B.
Customer did not leave a comment.Heather R.
I loved the communication from the renter via text and phone. He explained procedure and made the rental process very easy.Nancy F.
Customer did not leave a comment.Tasha D.
Customer did not leave a comment.Jerry F.
The owner of the building was very unprofessional and behaved as if he was being inconvenienced for doing his job. Had a very cocky and arrogant attitude and hollered at me over the phone regarding payment methods.Aubrey M.
People were rude and demeaning..right from start to finish.I like U-Haul and have drove them for years and this is the first bad time. Thank YouDavid R.
Customer did not leave a comment.Franco P.
The truck had a bad noise sounded like a bad wheel bearing, a little unnerving for a woman when renting a uhaul.Donna S.
Excellent serviceNancy S.
Our experience with U-Haul in Wellsburg, West Virginia was top-notch. The people that we dealt with there Kim and Paul were excellent to work with. We will most definitely get them the next time. We have to rent From U-Haul.Keith W.
Customer did not leave a comment.Ronald L.
Customer did not leave a comment.david J.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.John W.
Customer did not leave a comment.Shauna K.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Adam S.
The rate for a small truck should NOT be the same for a large one. Especially if that is all that is available.Amanda M.
Customer did not leave a comment.william H.
Customer did not leave a comment.Jacob W.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.David M.
Customer did not leave a comment.judy M.
Customer did not leave a comment.Evetta B.
Not a thing , There very nice and helpful.Joe T.
Customer did not leave a comment.Earnest W.
Customer did not leave a comment.Mike J.
They are absolutely amazing there.Joe T.
Customer did not leave a comment.jack W.
All goodBrian P.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.MARY W.
PB Rentals and Storage, especially Paul Billiard was exceptional in his level of service. He explained everything thoroughly, explained the type of hitch I needed , provided it at a modest price and installed it. He then further turned it around so I was headed in the direction of my home. Assistant Kimberly was also extremely efficient and friendly. My thanks to them both for their help.Joyce R.
Customer did not leave a comment.Roberta P.
Customer did not leave a comment.Joe T.
Customer did not leave a comment.NICOLE F.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Bill L.
Customer did not leave a comment.Donna S.
The uhaul people were friendly but not interested in making me satisfied. I didn't order my truck from this location but was told I had to pick it up here. I wanted to pay for the truck in store but was told no one was going to be there at the time I arranged to pick up the truck. I had to pay for it over the phone which made me very uncomfortable. I was going to pick up the truck at 9am Saturday morning in Steubenville Ohio. This location was 1/2 hour away from me and thus put me an hour off moving which backed up my moving crew. The only thing I was offered was two extra day of use of the truck which I obviously didn't need as it stated in the reservation that was dropping the truck off later the same day. Why couldn't the truck I requested be dropped off at my specified location in Steubenville?Katy E.
Have the return location and pickup locations to be able to explain charges to customers before customers leave or arrive. A surprise increase of $400 is not acceptable given the expense of moving. Unexpected charges can devastate a budget.Jordan K.
Customer did not leave a comment.Terry R.
Owner should be present to Perform pre-trip equipment inspection. I Rented trailer, the location parking and trailer access was small and just off high traffic roadway. Owner should offer assistance to help guidance to back in to connect to trailers for safer situation. Also had to lift trailer tongue myself, I'm physically able but older folks may not be able too. Owner didn't come out of the building at all.Brett C.
Employee rude. I had to take the trailer off my truck myself they would not help. It was snowing. The person told me to back trailer into a spot that was on a hill with nothing to chalk the trailer tires and my truck would be block main road during rush hour traffic and she went back into office. I refused to park it there ( total unsafe ) went into office and they told me to drop it in lot next door. This is a bad location and would never use again or even recommend. It's bad business for you.blane A.
Customer did not leave a comment.LESLIE M.
Customer did not leave a comment.Matthew S.
Maybe more choices of truck sizeBeverly B.
windshield wipers blades where bad & the washer would not work. i had snow on moring we left would clean the road spray/salt off the windshield. Had to stop & get washer fluid & a spray bottle & try to spray the windshield when I could to keep it clean. The truck only had 22,000 miles on it.John B.
Customer did not leave a comment.joshua S.
Customer did not leave a comment.Ronald H.
I think that .99 per mile is insane. We moved locally between Follansbee and Wellsburg and it cost us 189.00 that is insane. I think that your prices per mile need to be lowered. We used your services because we needed a truck. It was not a convenience because of the pricing. I could see if we were moving far away, but locally it was just too expensive. The lady who took care of me was not the friendliest person either. It seemed like I was an inconvenience when I walked in on Friday to get the paperwork done and the keys. Very adamant about making sure the Uhaul was cleaned before we brought it back. It was pouring down rain the whole time we moved and the truck does get muddy when you are moving to the country from the city. The whole overall experience was a thumbs down with this company. I will not recommend no one using them because your prices are too high. You wanted the truth, you got it. Have a nice dayStacie G.
Customer did not leave a comment.Jaclyn H.
Everything was done in a friendly, courteous manner. If I need another Rental I will certainly visit the Staff at PB Rentals and Storage.Bill B.
Very friendly staff, quick and helpful!Ashley F.
Customer did not leave a comment.Robert M.
Everyone was nice and made renting the vehicle hassle free.Arthur F.
At rental pick up, we were told to return it in 2 days and that the office was open til 5, but that if we returned it after, to drop the keys in the drop box. The morning of the day of return, while we were moving, we got several calls from the rental place saying we were late returning it and that we needed to call back right away. I was signing for closing on my house we were buying and getting phone calls from this place. We returned the equipment before 5 that evening and the office wasnt even open. Got the keys in the drop box and then returned the dolly. Monday morning we got phone calls saying that we were late and it cost them money and how it messed up their rentals, etc. Then they charged us an additional $120 for it. The rental wasnt even in the place we were emailed to pick it up at in the first place. This whole process has been a headache and made something simple, and supposedly 'helpful', annoying and costly.Jennifer S.
Kim was nice, helpful and very professional as usual l! Van smelled a bit smoky and body and front windshield had bird droppings but worked fine!Mohamed Y.
Paul did an exceptional job helping me with my move.Ted B.
Customer did not leave a comment.Jonathon B.
Parking nightmareMichael C.
Customer did not leave a comment.Kyle C.
Excellent customer service,equipment excellent.Donna S.
I swept out back after I was done. Wasn't swept out by last user. It was pretty dirty. Also I would keep gas at full. That way, you can't mess up on amount.Carol C.
Customer did not leave a comment.Tom C.
Customer did not leave a comment.Robert N.
The woman that checked me in was very helpful and friendly!Rene N.
Not much everything was done rightMICHAEL F.
Staff rude! Changed size of truck at last minute on Friday afternoon. When I got there to pick up truck, guy said, â€œAre you having a bad day?â€ When I said how I was upset becuz I didn't want to drive a larger truck, he said â€œYou don't have to take it lady!â€ I will never use this location again. Whatever MAN got the last 10 foot truck should hv been told he had to take a bigger truck, not a lady by herself! Why make reservations if you get stuck with whatever they want to give you! Very bad customer service!! I'll tell everyone I know NOT to use Wellsburg, WV U-Haul!!!!Roberta P.
Customer did not leave a comment.
Positive experience and was well treated by staff.Jane S.