First, they brought us to the wrong truck. Then when we opened the door to the correct one, there was mud going up the steps and on the side of the seat. When we opened the back, there was dirt all over the bottom and there were leaves and plastic in the back. It also stunk really bad. When we went in to tell them about the condition, they seemed really annoyed and went out there and looked we asked them if they had a broom so we could sweep it out at least and at first we were told no they had no broom. But then they went and got one and swept it out. Then they asked us if we wanted to just cancel it? They were very annoyed with us. The app would not work correctly. But when we returned it, they were very nice.
Christine L
Customer Reviews for PDQ Oroville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place is just a gas station that happens to have a truck. Nothing indicating it is anything official for Uhaul. My reservation was for a 15' truck and I was moved online specifically to this gas station as it was the only place with the 15' option. Upon arrival I am informed that they only have ONE truck and it is a 10'. This was ridiculous as this location was further from my destination than the original site I tried to pick up from and I STILL wasn't getting the truck I reserved. The poor guy working in the gas station is in no way responsible for my troubles as the blame lays totally on Uhaul. Boo on you.
Seth W