Great staff.Jeffrey F.
Customer Reviews for Peace Frogs Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Aaron L.
It took me a few minutes of walking around to see the key lockerJOSHUA B.
I paid for a dozen furniture pads and received none. There was a large puddle of water that had frozen inside. I could not get anyone to help me.linda R.
Pickup vehicle via mobile device is very complicated and time consuming.Michael P.
The electronic pick up with the cell phone was not easy. I don't know if the location and reception was the problem or the program but many times when I made an entry the screen return to the first screen. I have had a lot of dropped calls in that area of gloucester. The procedure that should have just taken a few minutes turned out to be very lengthy and frustrating. I won't rent from another unmanned office.Robin R.
Customer did not leave a comment.Victor T.
Location is in cell phone dead spot which complicates the process. Website did not explain where lockbox was located which was a problem. Requested a dolly and that was not on van.Vincebt W.
Customer did not leave a comment.Bambi J.
No one would answer the phone. I call for 3 days.Johnie H.
Operator was snappy and seemed annoyed to be bothered with a uhaul client. The phone goes unanswered and, if you do get someone on the line, you can hardly understand the person on the other end due to a poor connection.Alexander G.
This location was amazing. It was easily accessible and the sales lady was beyond amazing and so friendly. I will be coming her for all my uhaul needs and will recommend othersJacob B.
Customer did not leave a comment.Travis B.
Customer did not leave a comment.Jody F.
The van wasn't clean. Although I uploaded pictures of the dirt/debris left by a previous renter upon returning the van I get asked whether the van is clean and ready for a future â€œfamilyâ€. I didn't want to be charged for returning a dirty van so I had swept out the van out before returning but was not going to fully mop out the dirt left by the prior renter. I don't think that if I rent an unclean van that I should have been asked if it was returned clean.DEANNALYNN M.
Needs better signage. Hard to see where the office is.MARK E.
Customer did not leave a comment.Edward L.
I requested in person pickup. Upon arrival door was locked. I could see people working inside who ignored my knocking. They wouldn't even come to the window to give me instructions. Just flat out ignored me. I called the U-Haul number in my email and they said I needed to mobile pickup. I explained I was unsure how to do that and preferred an in person. They said they'd send me a video. At this location there is no signal to watch a video. I had to find a signal to complete the transaction. When I got to key pickup, the only direction was â€œmiddle boxâ€. There was no indication where the boxes were. No signs. And of course no one to tell me what â€œmiddle boxâ€ meant. After walking around all business I found 3 unsigned boxes on a separate building from the office. I put in the code and my keys were inside. Then I got in the vehicle and noticed there was barely enough gas to get to my move out destination. All this caused me to be an hour late. Movers were on scene with nothing to move into. Also hung up on twice by customer service. VERY UNHAPPY WITH PICKUP EXPERIENCE.Patrick M.
The van I used is listed as a $19.95 rental, but I ended up paying over $100 for 4 hours and less than 100 miles. I'm still not sure how that figure was calculated.Christian C.
Customer did not leave a comment.Joseph T.
The location was set well behind the building, so we had to drive around trying to get close to it before the uhaul app would register that we were at the pick-up location then we waiting for 45min for the approval process so we could get the key box code. Then none of the pictures were update of the vehicle to show the damage, so i had to then go around the whole truck taking pictures to record the dispute on the app. The truck also had less than 1/2 a tank of fuel. The whole process was unsat.Shannon P.
I did the app for pick-up and if the owner had not been there I would not have known where the key pick up box was. I would have it in a better spot. Otherwise, everything else was fine.Shelby S.
We picked up the rental van on off hours. It was not very clear where to find the key box. As far as the location and reserving the rental van, everything went smooth. On the other hand, when we picked up the van it took almost a full hour for the authorization to go through. And that's with doing the online registration prior to getting to the van location.troy H.
I dropped off the truck on a Saturday morning - on time, but the office was closed and there was no attendant there to check me in. I had to drop the keys in a mail box labeled U-Haul and hoped that it would be checked in honestly on Monday.James Y.
Great and Friendly staffClint A.
Excellent customer service!pamela A.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.Sheryll W.
Vehicle had dried up mud when I got into it. I didn't have a mop or anything to clean it so I was charged $25 for the previous person's mess.Christopher P.
Update Your U-Haul Computer System ~,,~ This System Was Woooofully Slow and Unreliable ~ I felt very badly for your Representative at this Location !!!Susan C.
Great way to end a very difficult move. Thanks to both locations.Laura N.
Personnel at Peace Frogs were outstanding. Friendly, helpful and totally professional. Made this easy, effective and efficient. I'll be back here for my next rental.steve D.
Customer did not leave a comment.Rachel B.
Everything went smoothly, rental agent was very professional and organized. I was on the road in a short period of time to meet my moving helpers at my house on time.Bradley G.
All goodCharles S.
After hour drop off. This location helped me with my reservation because they did not have the equipment available for rental. The two other locations in Gloucester had the equipment the equipment but were closed. Piece frogs location was extremely helpful and friendly.allen S.
i went in two days before i needed the truck and gave all the information and my CREDIT CARD. when the driver showed up there was no record of me even though i got an email from uhaul. he had to pay for the rental and i wanted it to go on my CREDIT CARD.kerry S.
The truck itself was damaged, even had a busted side mirror which the guy at our drop off seemed angry at us about (it had X's showing it was previously done). The equipment rented wasn't in the truck and the pickup location wasn't open. We tried to call after they opened so someone could pick up the equipment but no one answered. We borrowed dollies and eventually drove to another uhaul facility to get blankets but we were charged for everything. The uhaul drop off was bizarre to say the least. We were going to do the app drop off but a rep came running out to "move the truck" and told us we couldn't do anything else because it had now been checked in so we were charged for cleaning (I guess because the blankets weren't folded) and $26 for gas because he wouldn't let us take it across the street). I have yet (in 4 days get a rep on the phone, only given one receipt for the gas/cleaning, and I was charged way more than I should have been. The only good things about this rental were our moving help and the rep I managed to speak to through online chat.Antonis R.
Customer did not leave a comment.Jarrod W.
Customer did not leave a comment.ronald F.
Customer did not leave a comment.Richard O.
I dropped off the trailer at Peace Frogs after hours and had no contact with anyone. All 12 blankets were INSIDE THE TRAILER and I have been charged for them. I am very upset with the way this was handled.Noel C.
Drop box for keys was not by the door to the main office. Made it difficult to find.carson W.
Keep smilingChris H.
Customer did not leave a comment.Jim D.
Excellent staff and very friendlyDonald T.
Customer did not leave a comment.MARY B.
Very easy self drop off after hours, system worked very wellWilliam B.
When uhaul gives a customer a confirmation that their vehicle will be at a certain location at a certain time, it would be nice for that to be the case. What a customer definitely doesn't want to get is a text message 2 hours before time of pick up saying that the truck he was promised was giving to someone else, and that he would have to drive 30 miles 1 way out of his way to get another one. That is unacceptable. Furthermore, the only truck available with in reasonable driving distance was much smaller and would not move everything in one trip, so a trailer had to be rented, from another location might I add, and at more cost to me of course. In conclusion, this past uhaul rental experience has been absolutely frustrating and unacceptable.Joe N.
Customer did not leave a comment.Jessica O.
Customer did not leave a comment.Judi G.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.DOUGLAS W.
Customer did not leave a comment.BRADLEY C.
The lady asked to take it off and appeared to be very capable, while sending me a receipt over her phone. Awsome, nice person and very politeSUSAN V.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Jerome M.
Have the key drop box better located or identified. It is not on the main building but on the storage unit.Seth C.
Well maintained facility in a very convenient location, clean and well lit.Will M. | Reservation
I called ahead by at least 5 days to cancel the units.After renting at UHAUL online, I called the location directly to ask a question.They said they had no units in the size that I reserved. REALLY??Natalie M. | Reservation
Customer did not leave a comment.bonnie A.
The worse experience EVER. I will never rent from Uhaul again. If I ran my business the way Uhaul does, I would be out of business!!!Clarke P.
Customer did not leave a comment.Stephen M.
Friendly staff, and a clean facility located in a safe location.Will M. | Reservation
Customer did not leave a comment.balu R.
Customer did not leave a comment.David H.
need a key return box for after hoursMichael M.
Customer did not leave a comment.Raul E.
Customer did not leave a comment.Curtis K.
Customer did not leave a comment.Ken P.
Heated outside mirrors.Peggy B.
The woman was nice enough to explain to me the over miles penalty and provided me with the 1-800 number to call in my complaint.joseph R.
Customer did not leave a comment.Regina C.
Everything was great until I received an invoice charging me for items that Were in the truck when I dropped it off at an unsecured location. I am very upset over this matter !Hope W.
Customer did not leave a comment.jason H.
Customer did not leave a comment.jason H.
Customer did not leave a comment.joanna D.
Truck was clean! Was disappointed that they did not have the additional items that I had reserved.Brian P.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Heather R.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Cathleen P.
Had a few problems with trailer lights. Stopped to check. Loose connection.Paul C.
Customer did not leave a comment.FRANK S.
No one was available to assist with connecting trailer to vehicle. Not only was a 6x12 trailer difficult to lift for someone with a bad shoulder, once I was able to muscle it up the tongue wouldn't latch to the ball. It appeared to be stuck. If I wasn't mechanically knowledgeable I wouldn't have connected the trailer properly and been a safety issue!Christopher M.
add some better drop / parking instructions for after hours drop offrobert H.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.John D.
Customer did not leave a comment.michael B.
Customer did not leave a comment.dennis F.
We arrived an hour before they closed but the door was locked. We saw someone in the office and knocked on the door. She was giving us instructions on where to park and what to do with the keys - but we couldn't hear her because she wouldn't open the door. Then she walked away before I could ask for clarifications. After such great service with the Raleigh location this one was disappointing.Theodore S.
Customer did not leave a comment.Stephen M.
They were great!Howard C.
Customer did not leave a comment.Lamont B.
Customer did not leave a comment.Beryl S.
no one was there I put my keys in a drop boxLaverne P.
6'x12' trailers should have a jack on them. They're too heavy for many people to lift onto a hitch.Mary G.
Easy check in and return. Van was basically new and drove very well.Kim W.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.John F.