Customer Reviews for Peacock Chevron
(U-Haul Neighborhood Dealer)

Rating:

2.0

The condition of trucks in terms of using was very bad. The whole truck vibrates a lot while in motion. Left side rear view mirror vibrates so much that you cannot see anything. When you press the gas padel the truck engine makes such a loud noise and vibrations. The head lights just turns own. But there is no option for high beam and the headlights are also dull. They dod not even have any additional rental equipment available. The place has no active person to attend. Need to go to the front gas station to talk to anyone. The truck was clean. That was the only good point.

Rating:

2.0

No one there to give me a copy of my contract only wanted to email it to me. Vehicle only had enough fuel for 28 miles. I think it should have been full so I could bring it back full and not have to guess as to how much to put. When I returned, asked the person there to come and check the vehicle while I was there and he said he would check it later.

Rating:

3.0

The truck was rough; it is old & was not clean.

Rating:

1.0

Lazy people. Never there to rent. All directions for use on the app were wrong. Twice my experience here has horrendous.

Rating:

2.0

Truck seemed like parts were loose / broken. Breaks kept dinging. They did not have my reservation in correctly so was late picking and getting into the truck. Had materials that we did not need in the truck. Returned with more fuel in the truck than when rented and was not given a credit.

Rating:

5.0

Everything went great, really nice people.

Rating:

3.0

We had a little mix up. The owner was quick in responding and returning my funds but this definitely interfered with our plans for the day. Truck cabin was dirty and had a strong cigarette odor. Overall we got our job done just hit a time delay.

Rating:

4.0

the loading area of the truck (where the furniture gets placed was sandy / dirty. the gentleman overseeing the process for me to pick up the vehicle was more than accommodating...

Rating:

5.0

The truck interior was not clean. It wasn't filthy, with trash, but cupholder and side pockets on doors had sticky residue. Floor mats were dirty, windshield needed cleaning for safety reasons. But, truck ran well, brakes were good, seats were comfortable and it got the job done. The after hours pick up and return on the app were a bit confusing and could be made clearer for those less tech savvy, but if you have experience with apps, it becomes clear and it's great to be able to pick up and drop off any time. The key was not in a lockbox as stated. It was in the back of the truck. Overall, would use this pick up location and UHaul again. The price was very fair.

Rating:

2.0

U-Haul was rented on 09/20/2024 at 11:12am with Order #:99038553. When we arrived at Peacock Chevron to pick up the truck, they claim there was no reservation and there was no Uhaul representative on site to assist us. We did finally get the truck but this was completely unacceptable.

Rating:

5.0

I have not received a refund as my card was over charged.

Rating:

2.0

I chose to pick up without having to see a person however the keys were not where they were supposed to be therefore I had to go inside the gas station to talk to the uhaul representative and he still had the keys behind the counter with him. I paid for a rental dolly but it was not there and the guy did not reimburse me like he said he would.

Rating:

4.0

Only complaint is that it had almost no gas, we we immediately had to purchase gas. We ended up returning the truck with a lot more gas that when we picked it up. But the transaction was fast and easy.

Rating:

1.0

All around terrible service with U-haul! I would never recommend nor would I ever use Slidell Gause near Taco Bell location nor Peacock Chevron location in Covington ever again!!!!

Rating:

5.0

I will definitely recommend this location to friends and family. The service I received was phenomenal. It was a holiday (July 4th) and I had not reserved a truck anywhere because it was a last minute thing that came up. We were going to home depot to him get a trailer and they only had small ones. I goggled places near where I was to rent a truck and U-Haul came up. The gentleman that came out to rent us the truck was so professional and helpful!!!

Rating:

1.0

In a busy gas station. Had numerous issues, truck was full of boxes and debris. Owner had to come remove, was paying movers by hour which I paid them to remove debris so we could start loading. I was charged for 160 miles, only went 20 had to bitch to get money back. Big hassle when you are already stressed from moving.

Rating:

3.0

I was way overcharged. Said I owed for two slots instead of one. I have no idea why the system told me that at the very end. Seems like a scam to me. Pay at the end of the process for a double. How are you suppose to refuse that? Especially when using the app to return and no one around to talk to.

Rating:

5.0

THE TRUCK RAN GREAT. VERY EASY TO GET. NO IMPROVEMENTS.

Rating:

5.0

The location was great, the online service is the worst. When you book a truck online and it says available it should reflect what is in stock and actually available at that pickup location.

Rating:

1.0

They'll charge you again. The truck was advertised at 25.99 but it ended up being 70.. and then the next day they charged me another 24.. I'll never go back to that location.

Rating:

5.0

The app would not function correctly so the self pickup was not available. The pickup process was delayed because the location associate had to call a U-HAUL to re-enter my entire reservation over the phone. The disruption too an additional 30 minutes to resolve, meanwhile I had a moving crew on stand-by costing me $160/hour. This issue added $80 to my total expense due to increased labor time.

Rating:

5.0

Very easy drop off, very professional service

Rating:

5.0

Very helpful due to having to change dates of use. Employees were very courteous and professional.

Rating:

5.0

The U-haul app wasn't working, and we were supposed to pick the truck up before opening - the owner was very helpful over the phone and got everything taken care of for us.

Rating:

4.0

Great service

Rating:

4.0

store closed when returned

Rating:

5.0

A dolly and shipping blankets were inside the truck when I picked it up. I did not pay for a dolly and shipping blankets to be provided by Uhaul. I had to work around the dolly to not break the tamper seal and it took up space in the truck I could've used.

Rating:

5.0

Great quick service!

Rating:

4.0

was quoted one price and Haul charged a higher price

Rating:

1.0

UHaul representative added Safe Move without authorization when reservation explicitly waived Safe Move. She did not return two voicemails requesting refund of Safe Move. She provided only 11 furniture blankets with reservation of 12. When I returned for additional blanket, she gave me look of being put-out and disgusted with me. Highly recommend you avoid this location.

Rating:

3.0

Self service location requires use of cell phone with camera and location tracking.

Rating:

1.0

Fix the leak in the roof of the truck. It rained and some boxes were ruined and some clothes got wet. In addition, the lady that works and handles the U-Haul trucks at Peacock was very rude and not professional. This was not my choice of pickup locations. You changed it.

Rating:

1.0

Truck broke down after and we had to wait for service a long time running oir travel plans and doubling our costs. The prepaid equipment was not in the truck at pickup and when we to return the next day to get it from an office worker the furniture dolly was still not given to us. Hi rates, bad maintenance, ZERO customer service and no discount or apology for the breakdown.

Rating:

1.0

I reserved this truck amd trailer at one price and by the time I went it to get the equipment it was way higher than quoted and I couldn't afford to walk away because I needed to move that day. They had me drive to multiple locations for the truck and trailer even though I booked over a month in advance they didn't have anything I needed at the location I requested and have to drive back and forth over an hour to get the truck from one location, go home and load it, get my car from the first location and take my car and the truck to another location to get it loaded. They tacked on extra fees out of no where and was just a horrible experience. Will never use them again.

Rating:

1.0

Do not recommend. The attendant spoke to me horribly. A paying customer shouldn’t be spoken to in such a manner. Had I just put key in drop box I would not have been charged. She added a cleaning fee of $ 25 and the truck was returned in the same condition I found it. Terrible people on both ends. You should waive late & cleaning fees to redeem yourself. Called UHaul and they wouldn’t. Seniors have no place in the UHaul world. Bah humbug.

Rating:

2.0

Chevron staff completely refused to assist in any way with my drop off. Very rude. In addition, staff closed store 10 minutes before advertised closing time.

Rating:

2.0

This location is a gas station/convenience store. I found the experience of dealing with them to be much less professional than when dealing directly with a U-Haul facility. Also frustrating that they did not have a utility cart that I had ordered and had less than the number of blankets I had ordered. I had to go to another U-Haul facility to get the utility cart.

Rating:

5.0

Super easy pick up and drop off!!

Rating:

5.0

Flat dolly was missing. Glad staff person was there to help as parking can be a bit tricky. But overall worked out fine.

Rating:

5.0

Peacock Chevron is an excellent location for our drop off site. They are knowledgeable and helpful in many ways. Discussing prices with us. Where to park. Dropping off keys etc. This location serves as a drop off and pick up. Ut is not a full service location.

Rating:

5.0

Excellent, professional service. Easy to use and filling up the return was easy since the location is a gas station. I also use Peacock Chevron for my Uhaul needs in Covington LA. You should also.

Rating:

1.0

Back of the truck was dirty lady I rented it from had a attitude problem it may seem minor I messaged her can I park my truck in your parking lot while I rent the truck for 5-6 hours she reply's no sir you can park it in the back with the other trucks which is fine just dont need the back talk im asking a very direct question I want a respectful response not someone trying to lure me into a argument. I do not like doing business with people like this I go to pick up the truck she's angry I'm late saying uhaul would cancel a rental this late. I had paid for the truck why does it matter if im late i explained I needed for less than one day.

Rating:

5.0

Very mice

Rating:

4.0

I would call this a tale of two employees… the Manager Corinna was absolutely AWESOME! She did a great job assisting me and trying to make the best of a poor U-Haul App experience. However, the drop off employee that night was disrespectfully rude and acted as though it was a total inconvenience to get up from the curbside smoke break and assist me with returning the rental; then when asked what his name was, he stated “I’m the closing person” in a very condescendingly tone. Then after having to ask him three more times for my records, he reluctantly told me Jay. Comment for Jay… After such a long day moving, the last thing your customers want is to deal with an arrogant, rude individual. It would have taken no effort at all to say “thank you”, how was your experience and have a great day… and my name is Jay. Then this review would have been Exceeding Expectations instead of 50/50!

Rating:

5.0

Friendly help.

Rating:

2.0

There is zero maintenance being done on this equipment, this was the worst experience I’ve ever had on renting a piece of equipment.

Rating:

2.0

Worker in this location was very short with us whenever we needed help. Made the experience uncomfortable for us, and overall just made the already stressful day of moving much more stressful.