I drove 17 miles and they charged me 4 gallons of fuel ripoff
Rick H.
Customer Reviews for Peak Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great, no problems whatsoever. I would definitely recommend this uhaul rental location to anyone needing to rent a truck.
jay M.Offer free Wi-Fi for online check in. Cell signal in Banner Elk is spotty.
Andrew B.Great service.
Dale C.Super easy drop off. Thx
RAYMOND W.The best UHAUL experience ever. Quick come and go, easy access, easy drop off, and Marco went out of his way to see that we were happy and everything was exactly the way we wanted it!
Robert C.Nicole was very helpful at this location. Nice, efficient, courteous, knowledgeable when we arrived to pickup truck. Jackson was helpful the day before pickup when we talked to him on the phone. In future rentals we will definitely use the Peak Fitness Location for our rentals.
Charles L.all my experiences at this location have been good. Thanks
James W.This location has a friendly on site staff to handle the check-in/drop off . They had what I needed and it was easy to get to it to hook up. Will rent again from this location.
Bob W.The hitch was not maintained to work properly. I have many cuts and bruises as well as a back ache. This could have been dangerous. Also I believe I was overcharged. I have two charges on my credit card. Called to report this and on hold for 35 minutes then disconnected. Can someone call me 561-239-3722
Michelle L.Great service!! Really appreciate the support!!
DON H.Used this location several times. Very accommodating.
ROBERT B.Agency manager does a great job. Always easy to do business with. Will be renting another when we return to the area next spring.
Wayman D.Owner was great. Friendly.
ROBERT A.The trucks are in a mud lot. This is a work out center. You have to wait in line with people attending the workout center and this is their priority not U-haul. They hand you the keys and say go find this number. If it's boxed in, walk back through the mud and let us know what's not boxed in. We'll fix the paper work when you get back. Because, my fitness center comes first.
Todd T.Nothing.
Grover G.Nothing
Richard H.Another good UHaul experience. Great service and location. Thank you!
Rex H.WARNING: This is a lengthy comment, but I encourage you to read its entirety, I was concerned about renting from Peak Fitness/U-Haul because of the negative reviews that had been posted. Since this location was so much more convenient to Beech Mountain, where I was, I had to arm myself with being forewarned and moved ahead with a rental there. I must say that I was very pleasantly surprised with the efficiency, the helpfulness and the overall reception that I experienced. Although I indicated that the 4 x 8 trailer I rented was clean and well maintained, there were a few dead leaves inside, but nothing that I couldn't handle myself. The one issue that surfaced during my 2-day trip back to south Georgia (500 miles) was a short in the trailer lights. When stopping for gas, we would check the lights. Sometimes they were working, other times, they were not. Thankfully, we didn't have to drive at night, so I drove with my SUV's emergency blinkers flashing. Since I paid for insurance (only $30), I attempted to call U-Haul Roadside Assistance in Greenville, SC. It was laughable, at best. No live person would answer! Instead, a recording advised me to go to the U-Haul.com/help website. After about 20 minutes of attempting to navigate the website on my cell phone, I gave up and we continued to South Georgia with flashing emergency blinkers. This is not an indictment of Peak Fitness U-Haul unless they had been told of the light problem. But rather a shout-out to the U-Haul company to provide better, more direct service to the clients who lease their equipment. I can't imagine what we would have had to deal with had a breakdown occurred on one of the several interstates or one of the many rural roads that we travelled on our NC-GA route!!! If you made it this far, thank you for reading this account of our experience. Happy travelling to you!
MILWOOD F.Forget all the other one star lame reviewers - it's all about an individuals perception. Go easy, life is too short, but these U Haul location is 5star.
WILLIAM G.I've rented U-Haul trailers at least a couple of dozen times and I've never had to move the trailer and hook it up myself. The trailer was full of leave and debris. The attendant couldn't even figure out how to print my rental contract. He was much more attentive to the gym business than to the U-Haul side of the business. Wouldn't recommend them and will find another U-Haul location when I rent again.
EUGENE R.The truck pick-up Location changed twice in two days. I finally picked the truck up and Jim Campen trailer sales in Arden, NC. When the truck was picked up on Saturday I signed the pick-up documents showing that the truck had 1/2 tank of fuel. When I turned the truck in later on Saturday at Peak Fitness in Banner Elk, NC it was at 1/2 tank as required. The manager of this location was busy lifting weights and did not check the vehicle prior to me leaving. Upon receiving an email with my billing receipt I was charged for 15 gallons of fuel at a rate of $73.00 Including taxes. When I returned to the location a young gentleman tried to help but was unable. He called the manager who told me to call a number that went to Savanah, GA. That member of U-Haul could not reimburse my credit for the charges and transfered me to a NC location. That member then states it would be Tuesday or Wednesday of next week before anyone could assist me in getting my reimbursement for the IMPROPER FUEL CHARGES. Who is responsible for this mistake? It needs to be corrected immediately. There is absolutely no excuse for this.
GREGORY D.Friendly people.
GEORGE C.Very unresponsive. Will not answer the phone. Didn't have the size truck I reserved a month before. My pick up location was actually changed to this location without any communication. And then this location was not friendly or helpful.
Alayna H.A little more attention to making sure customer feels their return is secure. Other than leaving key on desk. Return went perfectly but I when you're returning something that huge it makes one feel better to have a little more acknowledgment.
CAROLYN T.Scheduled an appointment at 9 and owner didnt show up til 9 45 causing me to be late. He didnt give me paperwork and barely checked to make sure the trailer was set up right on my car
Ales K.The people were super nice … The truck we received had blown tires that had to be replaced by roadside assistance before we could load the truck and drive it any further. We have pictures. The person that fixed the tires said that if we had loaded the truck and driven through the mountains, that the tires would have blown off the truck and with a full truck, we would have flipped the truck. I'm just glad we realized that there was a problem. We lost two days! I'm furious and think that we should be refunded the money for our rental. I would love to talk to anyone that will touch base with me. Thank you.
JENNIFER B.All went very smoothly.
OCTAVIA J.Something about a guy doing burpees right beside you when you are trying to pick up your rental, (that I used the pre-checkin for), is just awkward. The person running the front desk did not know what he was doing and needed a second guy, who stopped his workout, to come over and finish the checkout. We had reserved pads which were not in the truck. Truck had not been cleaned either. Last time I rent from there for sure.
Rick S.A+
Robert T.Turning and one brake light out reported Mario said he would get repaired
Danny B.The Boone location NC Hwy 105 has the worst customer service and communication. If you ever get someone on the phone they are rude and make it seem like having to talk to a customer is a big burden. Very poor customer service and a bad look for the company as a whole.
Thomas M.I tried to check in online with my phone but was unable to because I could not tell I needed to “read†the terms of service at the bottom of the page before being able to check the boxes necessary to complete the online check in. As a result my reservation was canceled because I showed up a few hours late. Warning me the reservation might e canceled for this reason when making the reservation would have been helpful. Also creating a pop up box regarding the need to read the two items would be nice. It all turned out well due to the great customer service at this location but it could have been a MAJOR profit me if there was no truck available when I arrived at 12:30 for a 9am reservation.
GREGORY L.My scheduled pick up time was 9:00 am, yet the proprietor didn't drive up until 9:30. On top of that, he never apologized! Really messed up our schedule. Even though this location is very convenient for us, I will avoid renting from hi in the future.
Richard B.I had a wonderful experience when I picked up the truck from Peak Fitness. The gentleman was very helpful, friendly, and answered all of my questions. Excellent service!
tina C.First, I had reservations at 105 Bypass in Boone NC. I had not been contacted about the change in location. I called to verify the reservation and they said they didn't have any trucks. When we drove by they had the size I reserved and more.
Walter J.They were extremely helpful as was the location in Florida thank you for the service.
JERRY T.The drop off location that I was given was not even close to my final destination
joeseph W.Scheduled drop off was at Boone storage, but phone number was out of service and business address and Google address find were both incorrect. Boone storage did call on scheduled dropoff date which was good.
Van J.Marko is fantastic. Fast check in. Live in Banner Elk and always use this location. Well done.
Rhys W.Your service at this location was excellent.
Dewin T.Lazy ass at this place offered no help, tail lights inoperable, and stood in slush working on them. A real shithole!
Richard M.Little assistance from gym staff
HOWARD M.Marco was great. very helpful
Side M.