Customer did not leave a comment.
Shannan T
Customer Reviews for Peak Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our location got moved less than 24 hours BEFORE the big move even though we booked the truck two months prior. The reason was they had no "one way trucks" avaialable(but plenty of time to plan that out). The location got moved 9 miles away--- but a 40 minute drive on mountain roads so it ate up our fuel and added to the burden of the move by 2 additional hours. Additionally, the office was supposed to open at 9. We were there at 8:45. The staff did not arrive until closer to 9:15. Then, even though we had the truck for 48 hours, we returned it in under 12 hours in better condition than we found it----and were charged $10 extra for "over miles" and the receiving company wanted to charge us for the "state of passenger seat in the cab" where LITERALLY NO ONE SAT. Are you kidding me????? We have used Uhaul for over 2 decades dependably and this was our single worst experience from start to finish.
Shannon DPerfect location!!!
KEVIN MOnly constructive comment for the pickup location, would be that it was about ten minutes late opening that morning. Since it is also a functioning workout center, the lone employee was trying to get the gym moving and help me at the same time. Understandably a challenge. Realizing it's a family run operation, having a second person present during opening might be prudent. Would I use them again? Absolutely. Very nice man helped me out, and double checked my hookup for safety. Even when and got me clean pads.
Anthony RExcellent service!! Very professional.
DAVID BIt was very far from my destination and the extra mileage was not taken into account and I was charged way above what was reasonable for the drop off location. Also, the office was in a gym, and no one was there to check me in and when they did arrive, they did not review the extra mileage with me or have any information for me.
KATHRYN CThere was no box for the key it was in the office and the manager was not there we had to wait for him to arrive way past pick up time. Truck was dirty in the i side and we had to clean, also truck had damage and our stuff got wet from a bad repair job in the corner too. Very disappointing!
Amanda BExcellent service.
JERRY GGreat bunch of folks here
WILLIAM HAll seems fine as is.
GLEN VGreat customer service and modern equipment!
Andrew SEasy to return.
JAMES CThis is a great location!
Niki MThe truck was full of mud inside and out. Couldn't even see out of the windshield. Ask for 72 blankets and got 45 . 39 that were dirty. Only 6 were in a bag. Ask for a dolly and none available,so he told me to go buy one at Lowe's,use it then just return it. Was not full of fuel. Not a good experience.
Michael HSend me a receipt
DAVID RI’ve used Marco/Peak Fitness for years for rentals. He knows me well & I highly recommend his location! Thx Marco!
Lynn RMarco was great!
Philip WService was prompt and extremely courteous and efficient. The equipment was well maintained and posed no problems. A positive experience overall.
RANDALL TAlways easy to work with and efficient.
Chris CAlways great service from the owner / operator.. Rented numerous times at this location.
KURT SExcellent service and will return.
Chris COnly complaint is that the drop off location that was most convenient for us (Boone NC) was full and could not allow us to drop the vehicle off there, we had to drive to another town to drop off the truck.
LYNDA WVery friendly and knowledgeable. Would definitely use again.
Wesley RNothing. The owner has everything ready and is very expeditious with keeping you moving!
Glenn HThe truck was comfortable and easy to load. The movers who unloaded the truck (Jimmy and crew) were very efficient!
Kevin FGreat staff!
John MIt was easy to get in and out of this location, it was not busy on a saturday morning. We didn't really have help hooking the trailer up since the gentleman checking us in was also running the Peak Fitness desk, but we have done it before so it wasn't a big deal.
Jennifer MMarco and staff were great.
Deb PWeird! This is literally a gym.
Elizabeth RExcellent customer service. The best u-haul experience I've ever had.
Joel BFriendly
Randy RProcess was fast and simple...
Edward TTruck was OK, but inside the cab was very dirty from mud being tracked inside, including up on the driver's door, among other dirt and grime from previous renters. The intake location customer service gentleman asked if it was in this condition when I received it and I said yes. Otherwise I would not have said anything about it. Efficient check in, pleasant staff person.
Alan CThere was a drop box, but no attendant or instructions about returning the equipment. If it was on the contract, I didn’t see it. However, I received an email a few hours after drop-off with the final charges. Truthfully, I dropped-off 18 hours early.
Bob MOver charged
Cameron STruck was not full, of fuel and was a total rattle trap. Brakes were dangerously “catchy” and the cargo box leaked on the 100-year old heirloom furniture I was hauling. Additionally, it was the first U-Haul unit I’ve ever seen without a loading ramp. Very bad overall experience that I would not repeat.
JAN P