Our location got moved less than 24 hours BEFORE the big move even though we booked the truck two months prior. The reason was they had no "one way trucks" avaialable(but plenty of time to plan that out). The location got moved 9 miles away--- but a 40 minute drive on mountain roads so it ate up our fuel and added to the burden of the move by 2 additional hours. Additionally, the office was supposed to open at 9. We were there at 8:45. The staff did not arrive until closer to 9:15. Then, even though we had the truck for 48 hours, we returned it in under 12 hours in better condition than we found it----and were charged $10 extra for "over miles" and the receiving company wanted to charge us for the "state of passenger seat in the cab" where LITERALLY NO ONE SAT. Are you kidding me????? We have used Uhaul for over 2 decades dependably and this was our single worst experience from start to finish.
Shannon D
Peak Fitness
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Banner Elk, NC 28604
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Customer Reviews
- 4.5 Average Customer Rating
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Perfect location!!!
KEVIN MOnly constructive comment for the pickup location, would be that it was about ten minutes late opening that morning. Since it is also a functioning workout center, the lone employee was trying to get the gym moving and help me at the same time. Understandably a challenge. Realizing it's a family run operation, having a second person present during opening might be prudent. Would I use them again? Absolutely. Very nice man helped me out, and double checked my hookup for safety. Even when and got me clean pads.
Anthony RExcellent service!! Very professional.
DAVID BIt was very far from my destination and the extra mileage was not taken into account and I was charged way above what was reasonable for the drop off location. Also, the office was in a gym, and no one was there to check me in and when they did arrive, they did not review the extra mileage with me or have any information for me.
KATHRYN C