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CARLOS P.
Customer Reviews for Pecos Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When returning a uhaul there should be access to a wifi network to make the return of equipment smoother. It took 40 minutes to return the equipment due to cellular connection issues. After a long day of moving you just want to be done.
Carrie-Anne R.Most helpful uhaul I ever been at
Stuart K.Very helpful staff
Todd F.Friendly staff.
Nicholas G.The team is always amazing, polite,friendly, and always exceeds your expectations
Kenneth B.Very fair and upstanding
Don H. | Overall Experienceconsultant was great!
zachary C.Great customer service at this location!
Esther A.Great , quick , and professional experience.
Carmen C.Brian was so helpful. Great experience on one of the hottest days of the year. Thank you!
Shelley D.Amazing experience
Kenneth B.Thank you for great service and an ice cold truck to use!!! Keep up the great work Brian!!! Tim, Arizona Events Group
Tim M.Thanks for the dead ass empty gas tank!! So convenient!!
Mike H.Appreciate how you went above and beyond to help me with this storage unit over the past year. I would highly recommend Pecos for your storage!
Jill M. | Overall ExperienceAlways professional and polite, love being a customer at Pecos Storage.
Larry L.Brian at Pecos Storage was absolutely fantastic. He goes above and beyond for the customer. Thank you.
Kari C.Was great!
Neil S.The team is amazing always helpful and extremely friendly
KENNETH B.Perfect, thank you!
Larry L.Highly recommend - the staff at this facility are super nice and check in/check out process very easy. I like the fact the rental rate is prorated so you only pay for days you need the storage.
Benjamin H. | Overall ExperienceSuper friendly and knowledgeable, definitely suggest them! Made it so easy!
Matt S.The management team at this location is absolutely incredible. I highly recommend this very specific location.
Kenneth B.Computer was down in morning so David took notes and emailed me a few hours letter with statement of cancellation. Quick and easy. Even got a small refund of 4 days!! Thank-you
Susan H. | Overall ExperienceNice smooth fast process!!!
Tommy T.Great location, terrific service! Personable, knowledgeable employees!
Deborah G.Prompt friendly service-highly recommend.
Alison E.Great customer service. Awesome van with all the newest features. Very easy to drive. I would definitely recommend.
Eileen W.I had my RV there since it opened. I really liked having it close and I felt the pricing was reasonable. The staff were always friendly. I only moved out because I moved out of the area.
BEVERLY STEVE W. | Overall ExperienceHard to get the keys for the truck, overpaid for gas and mileage and no refund. Edwin the Pecos storage representative was not supportive or understanding. Very disappointed experience.
Charles S.Thank you - great location with awesome help.
Dorothy C. | Overall ExperienceThe staff was always friendly and helpful and we were satisfied with the services offered. Convenient and easy access 24/7. Covered parking availability is limited so there is a long wait list. I would recommend wider spaces between the campers. Our camper has the ladder type of steps that swing down after you open the door. Space between parking slots is limited so we couldn’t get in or out of the camper without moving it out of the space. We were satisfied with the storage facility for 12 years but we wanted a covered space for a new camper and had to move on. I would recommend this storage facility for the security.
JOHN H. | Overall ExperienceExcellent team, great attention to detail and ensuring everything was right and safe. This was a perfect transaction and location for what we were doing. Clarence specifically went above and beyond to ensure we were taken care of. 5 star experience and customer service.
christopher T.Great location, big lot easy to move about with the equipment, great customer service.
Dave C.We were one of the original folks on the wait list while this facility was under construction and once they opened, we stored 4 different recreational vehicles at this location over many years. The facility was always well kept, felt secure and the staff were great to deal with. We are only cancelling as we no longer have a camper. Highly recommend this storage facility.
TIM W. | Overall ExperienceThe office personnel are always helpful and nice. They have put a lot of effort into making sure that the facility is safe and secure. If it wasn't for being so far away, we would have stayed.
Robert B. | Overall ExperienceThe manager was very friendly helpful
DOLLY L.Best value and friendliest staff!
Hossein A. | Overall ExperienceI was having trouble picking up with the app. very confusing online process. Rande took me through the check out in the office and I was on the road in 10mins.
John G.Provide an itemized receipt upon booking and at the end. I'm unaware of the original rental fee, and it doesn't show how much I paid extra, and for how many miles.
Roger B.Site manager is very friendly and pleasant to work with, he added 75 free miles to our long one way move just in case we needed due to road construction.
Monty R.Very Friendly.
Dan D.We use this U-Haul location anytime we have a need to move stuff that won't fit in the cars. We always have a very good experience. During our last rental we were scheduled to pick up the truck at 9:00 AM. We got a call from the location telling us that they had a few others picking up at 9:00. So rather than wait in a long line, they suggested we come in a 1/2 hour earlier or later. That speaks customer service to us. They took the time to realize it would be busy and at least gave us the option of earlier or later. We highly recommend the Pecos location. Easy access to the freeway and the people are nice, professional and deliver a great customer experience.
Keith L.Very professional and helpful. Fast and easy service. Thank you Edwin.
JOSIE V.Everything was great, easy on-line check-in made the whole moving process a little less complicated! Thank you for a no-hassle U-haul rental.
Susan G.Eazy pickup, was early. had to wait 30 minutes for the store to open. I would use this location again.
David D.Great staff, go above and beyond. Really appreciate all the help they gave us.
Steven G. | Overall ExperienceBrian did a great job
Barry K.Brian was very professional and pleasant to work with-he even called me the day before the reservation. The truck, nice and clean in the cab and cargo area. Would definitely take by business to Pecos Storage in the future
Danelle O.Worse storage place on earth. Rande (the owner) is a hateful, conniving ungrateful of the customers he has, that gives new meaning to disappointing manager. Not to mention he is also a coward. Normally I would be honored to tell him to his face, but we won't even grace myself, a faithful paying customer of 7 years, with even a phone call for why he demanded our removal of my 5 vehicles and 4 spaces. One would say to themselves that I must have done something wrong...But nope, it's just Rande wants you out. Let it be known that if you follow the rules, maintain your vehicles and pay on time every time that it still isn't enough to utilize his facility for storage. Edwin and Brian are ok but even they can't overcome a disgraceful leader. I would understand a toxic leader when I see it because I am also a veteran.
QUINCY M. | Overall ExperienceBoth your service personnel have been very helpful. We had interacted more with Edwin and are very thankful for his help, always with a smile.
Anil K. | Overall ExperienceGreat people at the office made the reservation process totally easy! Would highly recommend this facility to anyone!
Jim D. | Overall ExperienceI could not have been more pleased with the facility and especially with Brian and Edwin.
Howard W. | Overall ExperiencePecos Storage is very professional.
PATRICK G.We will be back!!!!
AUSTIN B. | Overall ExperienceI’m in hopes of receiving payment for my $58 credit for overpayment, Edwin does a nice job there.
DAVID G. | Overall ExperienceMake sure there is a way to contact personnel who leave the office. We arrived to pickup a truck & no one was there for 10 minutes or so. Other than that, everything was handled very well. Thanks.
Michael D.great place, i will be back. moving my trailer for six month on sight to lake Roosevelt. a shout out to Edwin and Brian, great guys they go above and beyond.
Jeff L. | Overall ExperienceEveryone was very helpful with the storage of my travel trailer. Would highly recommend.
Barbara D. | Overall ExperienceTwo years of excellent service at this facility and management was awesome to work with on any challenges. Great efforts taken to keep facilities secure, and continued to improve security measures.
Lowell B. | Overall ExperienceI dropped off the truck. There was not a a lot of interaction.
Leslie N.Excellent customer service! Highly recommend Pecos Storage and Uhaul!
Scott M.So happy with my experience
William G. | Overall ExperienceGreat experience from start to finish Thank you Brian
Suzanne C. | Overall ExperienceThe only thing you need to improve on is the 24/7 pickup doesn't work my daughter and I tried everything for almost an hour before it actually worked it was horrible sitting out in that heat!
MARK S.I used Pecos Storage for ten years. The staff was always willing, able and friendly with helping me with all of my required adjustments through that time. If I needed to rent a truck to manage my situation, they were always able to work with my scheduling requirements.
WARREN D. | Overall ExperienceVery pleasant doing business with these guys.
Warren D.Drop off was much easier than pickup. Hopefully we won't have use of your services in the near future.
Blake R.Have the phone number for the facility working. Was unable to call, and text message was not replied to.
Steven H.Customer service is excellent.
Renee D.I was quite impressed with your facility and each of my contacts with Brian. My reason for leaving is I found a facility 13 miles closer. Thanks again. Brad Kitchin
Brad K. | Overall ExperienceThe after hours online check in did not work at all. Issues with location services on cell phone, unresponsive call support number. Had to wait for the office to open at 8AM and lost an hour of our rental period.
Michael B.Experience was great! Easy!
William K.The transaction was quick and easy.
Andy C.Nothing. Edwin is very professional and runs a nice business.
ROBERT O.Appreciate easy close out of account. Needed covered storage, finally worked up the waiting list at another yard.
BILL C. | Overall ExperienceThis stay was in and out in just over a week. Our plans changed and we decided to move our RV back up to our home in Alaska. The staff at Pecos were never the less very friendly and helpful. Brian had called us to inform us of an opening that would have upgraded our location within the grounds. Over and above!…and very thoughtful. Edward was very friendly and personal in his assistance upon my departure, he went out of his way several times during my checkout process to assure my satisfaction and understanding, which is itself the simplest cleanest transaction I have yet experienced at any storage facility. These guys are definitely doing their part by managing a great facility and making sure the customer gets the most for his buck! Thanks gentleman, you’re good people! I’m looking forward to coming back, because I liked every part of the experience… In Alaska we call that…straight up!
Melvin F. | Overall ExperienceThe staff was always friendly and helpful if needed. While the shortened hours were a bit inconvenient a time or two, I understand the need and appreciate the effort to improve security.
John K. | Overall Experience24/7 app needs much work
Sharyn G.Needs cruise control
JOEL V.Thanks for getting us the truck!
Scott W.Is the manager at Pecos storage is the best...
Brian B.Absolutely nothing the manager there is such a great guy!
MARK S.Thank you, for making me feel Safe!!! Brian Fieber
Brian F. | Overall Experience- Absolutely no reservations in using this storage facility again! Our expectations were surpassed on all counts! We chose this location because of workable access to the airport, and an affordable rate structure. We parked our RV for few months while traveling back to Alaska to care for our home there. We were kept informed of all news, Pecos Storage, Invoicing, billing, and account security changes, and lastly additional improvements to the facility itself. - Upon check in we found all staff to be very knowledgeable with ready and exacting info on space availability, security, facility services, and hours of service. Employees Edwin, and Brian were both very polite, and helpful and personal with all our needs. Working with these two individuals was a pleasure beyond any other at all others during my lifetime 70 years. Very laid back an friendly! - My check-in was quick and painless, very easy terms and straight up deal!… with no hidden terms, agenda, or hidden costs! Very pleasant from the first meeting to the last! - Previously mentioned has been exceptional service as was advertised. What was not mentioned and was given with friendly matter-of-fact attention ,on at least three occasions, was fulfillment of personal requests. I’ll spare the details so as not to take advantage, but the kindness shown ,cannot, go without mention. I will go out of my way to have this experience again, and expect that we will with our future storage needs in the Phoenix area! Many thanks to Pecos staff!
Melvin F. | Overall ExperienceBoth Edwin and Brian were excellent and provided great customer service!
Barbara T. | Overall ExperienceGreat service
Alex V. | Overall ExperienceIncreased price of unit by 75%, no notification
ANDREW C. | Overall ExperienceStored there for couple years, they are converting to RV-only storage so I have moved. Great location, security always present, good price. Hope RV storage works out for them.
Austin P. | Overall ExperienceThe worst storage I have ever used. The staff was terrible. And never around when they were supposed to be. Getting in and out was always a problem
RICHARD H. | Overall ExperienceIt was a great place for the last 10 or so years to keep my RV. The owner and his staff are excellent and very friendly. However the monthly rent jumped over $50 starting Jan 1st. I wanted to stay there and support them. However I found a place closer to home at $60 less.
GUY C. | Overall ExperienceGreat location and price. We only left because we got rid of the RV.
PATRICIA M. | Overall ExperienceWe were rudely booted with very little notice because the owner is still chasing the almighty dollar, otherwise it was a great place for the first few years
DAVE LANI M. | Overall ExperienceAwesome job guys
Evangelina G. | Overall ExperienceI did not like the $30 jump in fee from $60 to 90$ found better deal some where else.
BOB H. | Overall ExperienceOn-going Catalytic Converter thefts and lack of good security have forced me to move to another facility. Ownership needs to be more proactive than just sending e-mails and limiting gate hours.
JOE G. | Overall ExperienceVery good to deal with. Any minor issues we ever had were dealt with promptly and efficiently.
Eddie S. | Overall ExperienceLoved the facility and staff, only reason we moved out was because we needed covered parking. If Pecos puts in a facility with covered parking we would move back in a heart beat!
Kelly F. | Overall ExperienceThis place other then there office hours is perfect. Only reason we left is our HOA has a storage 1 block from our house an we were finally able to get in there.
Jon B. | Overall ExperienceWhen extra storage is needed I would rent there again. Johnnie
Johnnie M. | Overall ExperienceProfessional and courteous staff. Very easy to work with.
Michael U. | Overall ExperienceFriendly and helpful staff. Conveniently located.
ERIC S. | Overall ExperienceSuper friendly and responsive staff...thank you great team of people here.
Judson C. | Overall ExperienceGreat place. Friendly & professional. Easy access and quick office visit. Edwin & Brian - both of differing transactions have been helpful and spot on with advice!
Steven S. | Overall ExperienceExcellent experience with this operation. I was a first time owner of a travel trailer when I started renting here and I had never backed up a unit. They gave me a lesson on how to do it so that I was able to back my unit into it's spot. Only reason we left was because we moved away.
Craig J. | Overall ExperienceI would still be utilizing Pecos Storage if they had covered storage for my RV.
ZACH H. | Overall ExperienceThese guys were great! Very, very helpful. I highly recommend this place.
Stephen R. | Overall ExperienceWe had a great experience with this facility. It was spacious and clean and the rates were very reasonable. Thank you!
SHEILA B. | Overall ExperienceBest storage place yet
Thomas G. | Overall ExperienceGood staff and facility. No issues.
Angela T. | Overall ExperienceWe have been tenants for several years at different times. Easy to move in/out, great access, secure, cost effective and good amenities. It has been a 100% great experience. I would absolutely recommend this storage facility, Allen
Allen F. | Overall ExperienceThe only reason we moved our storage was because this location isn’t temperature controlled and with the Arizona heat coming we wanted to make sure our stuff didn’t melt.
Jamie G. | Overall Experiencevery good service
JOE N. | Overall ExperienceThis is an excellent facility. Nothing but great things to say about the staff, storage pricing and flexibility.
Roger L. | Overall ExperienceThe staff were fantastic, the ease of getting in and out wash great. I will pass the word to all my friends, if they need a spot to store RV's, cars, trailers, Pecos is the place. Thank You for your help and understanding.
Oliver W. | Overall ExperienceThank you and your staff for your continued support and security of our RV while it was at your facility. I would not hesitate returning should a storage need arise. Thanks again for your services, I
SANDRA C. | Overall ExperienceLook forward to your new rv parking lot
LURA B. | Overall ExperienceThe man in the office was professional, friendly, and a delight.
Bruce G. | Overall ExperienceThe staff is very friendly and helpful
CHRIS K. | Overall ExperienceLocation and access were perfect. We needed a storage locker while we got settled into our new home.
Robert S. | Overall ExperienceKept my motorhome at Pecos Storage for more than 8 years until I recently sold it. I would highly recommend Pecos Storage.
ED V. | Overall ExperienceEveryone we worked with was great. There was never a problem. Would highly recommend
COMER W. | Overall ExperiencePecos was exactly what I needed. Rates were honest, fair, and upfront. Staff were friendly and access was simple and truly 24/7. Thanks so much -- best place in town.
Keefe W. | Overall ExperienceEveryone was friendly great facilities never worried about the security they have it taken care of
CODY R. | Overall Experienceclean and easy to access
Privacy R. | First ImpressionsI did not utilize storage at this facility
Privacy R. | First ImpressionsRented a different unit using a different credit card at the facility.
Privacy R. | First ImpressionsThe guy said we cannot store personal vehicles there, although it was a moving vehicle. He was unprofessional in attitude.
Privacy R. | First Impressions