Customer Reviews for Pecos Storage
(U-Haul Neighborhood Dealer)

916 reviews

17200 S 32nd St   Ahwatukee, AZ 85048

(480) 704-0043

Location Hours

  • Mon-Thur: 8 am - 2 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(480) 704-0043

17200 S 32nd St
Ahwatukee, AZ 85048

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 2 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good staff and facility. No issues.

Angela T.  |  Overall Experience 
Rating:
5.0

We have been tenants for several years at different times. Easy to move in/out, great access, secure, cost effective and good amenities. It has been a 100% great experience. I would absolutely recommend this storage facility, Allen

Allen F.  |  Overall Experience 
Rating:
5.0

Nothing. The proprietor at this location was excellent. He is a major reason why my experience was so great starting off with him.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

I feel you did a great job providing excellent services. Thank you so much!

TINA B. 
Rating:
3.0

I went from Glendale to s 32nd st to get the uhaul. I paid Lyft 37.00 to get there. No one would help get a truck closer to where I lived. It was terrible as I'm a senior citizen.

Eva M. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

The only reason we moved our storage was because this location isn’t temperature controlled and with the Arizona heat coming we wanted to make sure our stuff didn’t melt.

Jamie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN N.  |  Overall Experience 
Rating:
5.0

Great service the guy that checked me out was very nice and helpful 👍🏻

David D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
3.0

Customer did not leave a comment.

AGEDA H. 
Rating:
5.0

Very friendly and listened to my concerns like he worked for Uhaul.

CHRISTINE C. 
Rating:
5.0

Used uhaul many times. Always asked if I reserved online & encouraged to do it. I finally did it. Reserved a truck. Then get a phone message saying it wasn't available at the LOCATION AFTER CONFIRMING IT. Set another location. Showed up. Truck not there. Gal called. Went to ANOTHER LOCATION. The whole concept to reserve online is to make things smoother. Freaking disaster. It would be nice if a reservation actually reserved the truck!

Theodore P. 
Rating:
5.0

None. it was exceptionally smooth.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD R.  |  Overall Experience 
Rating:
5.0

This is the best place to rent from!! Always quick and easy with great service.

Dawn A. 
Rating:
5.0

very good service

JOE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Rashid K. 
Rating:
5.0

Edwin was very friendly and professional.

Arlanga D. 
Rating:
5.0

Customer did not leave a comment.

Gail T. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
3.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Vance R. 
Rating:
5.0

Quality at a great unbeatable price with great customer service by Brian - What more can you ask for? 😉

CAROLYN M. 
Rating:
5.0

Employee did a great job

WILLIAM H. 
Rating:
5.0

Very easy experience from booking to drop off

Emily F. 
Rating:
5.0

This is an excellent facility. Nothing but great things to say about the staff, storage pricing and flexibility.

Roger L.  |  Overall Experience 
Rating:
5.0

The staff were fantastic, the ease of getting in and out wash great. I will pass the word to all my friends, if they need a spot to store RV's, cars, trailers, Pecos is the place. Thank You for your help and understanding.

Oliver W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

All good

GARY L. 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN G. 
Rating:
5.0

Thank you and your staff for your continued support and security of our RV while it was at your facility. I would not hesitate returning should a storage need arise. Thanks again for your services, I

SANDRA C.  |  Overall Experience 
Rating:
5.0

Friendly service, always use them.

Tom B. 
Rating:
5.0

Look forward to your new rv parking lot

LURA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANEQUE W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

BURTON W. 
Rating:
5.0

I was even called the morning of my rental to confirm the rental and to tell it was available early if I wanted it. I was very impressed

STEVEN C. 
Rating:
5.0

Excellent customer service. Equipment was in functioning order

Gregg S. 
Rating:
5.0

These guys are very friendly and FAST. The only place I will go to rent a U-Haul.

Joseph L. 
Rating:
5.0

Great service, above and beyond with accommodations when we had to reschedule a move, it was a huge comfort in a middle of a stressful time. Second time using this location for a uHaul rental and will come back again! Definitely recomend.

DOROLLO JR N. 
Rating:
5.0

The man in the office was professional, friendly, and a delight.

Bruce G.  |  Overall Experience 
Rating:
5.0

It was very easy to make the reservation, get the truck and go. The gentleman that handled the pick and was very nice and had a great attitude about his job. Much appreciated.

David S. 
Rating:
5.0

The staff is very friendly and helpful

CHRIS K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tarah J. 
Rating:
5.0

Location and access were perfect. We needed a storage locker while we got settled into our new home.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl J. 
Rating:
5.0

Excellent service, above and beyond the norm. Great location, easy access to highway and clean facility. Great experience!

Sam G. 
Rating:
5.0

Great service, clean truck, easy drop off.

Brad T. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Niles G. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
5.0

Very nice and friendly service.

maria R. 
Rating:
5.0

Very professional, and I didn't have to wait forever.

MICHELE F. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY Q. 
Rating:
5.0

Everything was perfect. Staff was friendly and efficient

Lee J. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
3.0

Make sure the truck is available where the person requests it be picked up at. The truck was dirty ( waterbottles and napkins left inside), no windshield fluid and the the windows were filthy. Also, was told truck would have a CD player and it did not.

Nicole J. 
Rating:
5.0

Very friendly staff and extremely helpful

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

The agent that handled our transaction was extremely helpful and polite! His name was Edwin.

Adrian Z. 
Rating:
5.0

Customer did not leave a comment.

Parker B. 
Rating:
3.0

The customer service was great but the vehicle had extremely dirty windows and smelled like smoke. Made it hard to breathe with asthma.

Donovan C. 
Rating:
5.0

Customer did not leave a comment.

leon B. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

It was an over all good experience! Very nice staff! They were kind and genuine. I appreciate those type of qualities! The van was clean and ran perfect! Thank you very much! Dawnn

DAWN Q. 
Rating:
1.0

I was overcharged and cannot get any help resolving this matter.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Nothing. Both employees working the day I came in were very friendly, helpful and professional! I had a great experience!

teresa C. 
Rating:
5.0

No additional improvements suggested - outstanding service by this office location consistently... Thanks!

Terence F. 
Rating:
3.0

U-Haul traffic changed my reservation at the last minute from a 26' truck to a 20' truck creating a chain of events that made moving a nightmare. I will never rent from U-Haul again.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

RENEE D. 
Rating:
5.0

I have rented lots of moving vehicles and the agent at this location was the most helpful, courteous and friendly I've ever met. Excellent person to represent you business.

Jack C. 
Rating:
5.0

I ended up at the Pecos facility because the service at the Ahwatukee facility was horrific. Evidentially, the woman who rented the truck to me in Ahwatukee was let go and instead of honoring my Ahwatukee rental, I was told I needed to go to the Pecos facility (the app was not working and I had a Sunday pick up). Truly, I will not use u-haul again -- ever. That said, I would definitely store items at the Pecos facility. Just to clarify -- I work in tech, the app not working was NOT user error. It was a faulty app.

CHLOE W. 
Rating:
2.0

The auto website check out was a disaster, I had to use it because the office hours stopped at 2 and I picked up at 4. Process took way too long. The freeway is in the way cutting off cell signal. I have AT&T and had only 1 bar and the system timed out 6 times. The site should have a internet hot spot to allow access to the internet to speed up the transaction. I was there over 40 min trying to check the truck out, in fact I almost left.

Marvin S. 
Rating:
5.0

Gentlemen who helped us was cordial and helpful. He's a definite plus to your company. Thank you.

VERLIN E. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Quick, efficient, and friendly service.

John S. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

No 26' trucks were available so we had to settle for a 20'. No one's fault other than bad time of the month.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Everything was great! Brian was awesome. However, the door got jammed and we had a hard time lowering it. Finally got it closed but would not latch. Ended up having to tie it down. Other than that would highly recommend

Mark P. 
Rating:
1.0

The address given by uhaul lead me to a dirt road, 35min away from the Actual location this was the worst experience I ever had and I don't know that I'll ever use U-Haul again

Cecilla G. 
Rating:
4.0

Uhaul website was having issue which delayed check out. Mirror was loose on passenger side, Bugs on chassis, i had to Re-clean windshield inside and

Larry L. 
Rating:
5.0

Customer did not leave a comment.

MONICA C. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

U-Haul messed ups and has the wrong address for this location. Brian own PECOS and went to bat for me to get a refund because U-Haul sent me to basically a dirt road in the middle of no where and because I returned it two days early. I'm still waiting on UHaul to refund me.

JILLIAN C. 
Rating:
5.0

Brian was awesome. Very friendly and great customer service. thank you! Allan Carroll

ALLAN C. 
Rating:
1.0

The equipment we had ordered weeks in advance was not at the location. The options I was provided was to either not get the equipment or drive to another location to get it. It took an hour between the check in process and driving to the other location. Additionally, it would have been nice had someone explained the check in and checkout process to me in advance. I would have gotten to the location sooner to avoid delays.

Keith B. 
Rating:
5.0

No improvements necessary! Brian Krause was very friendly, professional and informative. He called me in advance on the day of my scheduled pick up, and advised the office would be closing at 2:00 p.m., which allowed me the opportunity to make the necessary arrangements to complete the check out process in person, if desired ... which I did. He performed a complete walk around check of the moving van, and demonstrated how to properly operate the sliding rear door. I would most definitely rent from this location in the future. ??????

Tammie H. 
Rating:
5.0

Great service

neil M. 
Rating:
5.0

Awesome

Richard L. 
Rating:
5.0

Awesome

Stacy B. 
Rating:
5.0

Drop off was easy. From my experiences in the past I must say that uhaul has really upped its customer service and quality.

James S. 
Rating:
3.0

Better communication.

Matt D. 
Rating:
5.0

Great customer service! Highly recommend Pecos Storage!

Evelyn C. 
Rating:
4.0

The staff was helpful and professional!

Dwayne M. 
Rating:
5.0

Customer did not leave a comment.

Robert J G. 
Rating:
5.0

Customer did not leave a comment.

Christy O. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Kept my motorhome at Pecos Storage for more than 8 years until I recently sold it. I would highly recommend Pecos Storage.

ED V.  |  Overall Experience 
Rating:
5.0

Everyone we worked with was great. There was never a problem. Would highly recommend

COMER W.  |  Overall Experience 
Rating:
5.0

Pecos was exactly what I needed. Rates were honest, fair, and upfront. Staff were friendly and access was simple and truly 24/7. Thanks so much -- best place in town.

Keefe W.  |  Overall Experience 
Rating:
5.0

Everyone was friendly great facilities never worried about the security they have it taken care of

CODY R.  |  Overall Experience 
No reviews have been submitted for this location.

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