Customer Reviews for Pecos Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you so much for all of your help.

Rating:

5.0

Brian was amazing in helping me change my reservation when I found out I needed the truck early. He even called and followed up the the prior renter and then turned the truck around in less than 30 mins. Great customer service.

Rating:

5.0

We have stored our motor home here 4 different times. The staff is always friendly and works with the customer to meet their needs. Highly recommended!

Rating:

4.0

My only issues were with the checkout and checkin procedures. Everything else was great. The checkout process was marred by the need to send a two-factor authentication code to verify the account. I ended up sitting in the parking lot for 20 minutes waiting for the code to show up. An SMS option would be greatly appreciated. My problem at checkin was the instructions. The first instructions that appear in the app when you tell it your returning the truck is to park the truck and drop the keys in the dropbox. No problem. *Then*, it starts asking for a bunch of question like what the milage and fuel levels are at—but I can't turn on the ignition because the keys have already been dropped off. I did my best, but it was slightly frustrating.

Rating:

5.0

The service was fantastic. He called to let me know I could pick up the truck earlier and answered all my questions.

Rating:

5.0

The ratchet for the passenger wheel on the auto transport was rusty and very difficult to use. The strap also would loosen during transport and had to be tightened more than the other one. Otherwise, had a positive experience.

Rating:

5.0

Pecos Storage has great customer service and always very helpful.

Rating:

3.0

Customer service was phenomenal!

Rating:

5.0

This location was fantastic! I had an excellent experience working directly with the owner, Brian, who was amazing. Everything was in perfect condition. I would highly recommend using this facility for your U-Haul needs.

Rating:

5.0

Good experience…everything was nice and easy

Rating:

5.0

It was a great experience working with Edwin, he was courteous and helpful in explaining the process and the walkaround of the Vehicle.

Rating:

5.0

Associates were real helpful and courteous

Rating:

5.0

Very quick in and out - the person working the desk was friendly and efficient. Thank you

Rating:

5.0

This location is the best. They always go out of their way to help me out. Always go to this location unless they don't have the equipment .

Rating:

5.0

I have rent uhual trailer and truck for a few times since Sept 2023. I have to say that the overall experience has been excellent, including the latest rental with mobile pickup and return. The off hour return gives a lot more flexibility for the rental arrangement even though the process is a bit more elaborated andtime consuming. Yet it is for everyone's protection and security. Uhaul is an excellent company providng excellent service and value.

Rating:

4.0

It was a late return and was a drop

Rating:

5.0

Onsite manager very friendly and helpful. Each time I was at this location I have been treated warmly with respect. I highly recommend this facility for your rental needs.

Rating:

5.0

My pick up time wasn’t until 9 am but because on my travel itinerary, I was at the location an hour early but I was able to get in and get the truck early.

Rating:

5.0

Perfect experience. The gentleman with long hair (I’m sorry, we forgot your name) was great. Nice and understanding. Very helpful. Easy rental experience.

Rating:

5.0

The manager was very helpful and accommodating. We will definitely use this location again, as well as recommend it to our friends and family.

Rating:

5.0

Best value and service!

Rating:

5.0

Edwin was amazing. He was very kind, patient and funny. Thank you!

Rating:

5.0

Thanks UHaul

Rating:

3.0

Manager did everything in his power to correct all the mistakes and poor service the rental pick up had caused $8000. In mileage 90,000 miles in 4 days but no one could see that an error on some ones side had occurred 4 hours on phone to get it corrected sad

Rating:

5.0

It was fast and simple to obtain & return the equipment

Rating:

5.0

Excellent customer service at the time of rental. Convenient return process.

Rating:

5.0

Friendly & efficient rental agent at this location. Made sure all was good on the truck before I left.

Rating:

3.0

I would say to start, maybe, make sure the trailer brake lights work and the lights work in general. Especially when playing 1500+ dollar for broken equipment.

Rating:

1.0

The man that was on duty was very unfriendly, rude and didn’t even want to help me. I had to ask, PLEASE help me as I don’t know what I am doing and I don’t want to damage my car. He lnformed me that “he was NOT a U-Haul!” business and he was mad about having to help me remove the car trailer. I don’t know how or why U-Haul would even allow this business to be associated with the U-Haul brand!

Rating:

5.0

Brian does a great job

Rating:

5.0

We've used them before and its always been an easy going experience.

Rating:

5.0

Even if you're new pulling a trailer, they will teach you how to park it. Very friendly. People felt like family. I will be back. Thank you

Rating:

5.0

Great guys running the place! Highly recommend!

Rating:

4.0

The process for picking up and dropping off via the app wasn’t easy. When uploading photos the app would time out, get an error, say it couldn’t read the information from my photo, or say that I didn’t upload a valid driver’s license when I did. The pick up took about 45 minutes and drop off took about 30 minutes. If that process could be improved it would boost my overall satisfaction with renting from uhaul.

Rating:

5.0

Used the 24/7 pickup and it didn’t work at first so I had to call the assistance line and I had to wait 30 minutes just for the rudest lady ever pickup. Nothing wrong with the location, there just needs to be better options for assistance with the app if something goes wrong with that. Waiting 30 minutes on hold just to be given attitude when someone did pickup when I had people helping me that were starting to arrive at the load up location doesn’t make for a great experience.

Rating:

5.0

Not much , great service

Rating:

5.0

Best Uhaul experience ever. Will definately be coming back to this location from now on!

Rating:

4.0

Guy was super helpful and explained how to use the trailer dolly straight forward.

Rating:

5.0

Na

Rating:

5.0

No improvements I can think of. Person on site provided excellent service.

Rating:

5.0

Online reservation. Pecos Storage promptly completed transaction and I was on my way. Return was drop box and email for receipt was accurate.

Rating:

4.0

all went well no issues.

Rating:

5.0

Very nice and excellent customer service!!

Rating:

5.0

Friendly customer oriented staff.

Rating:

5.0

So easy and all the details were explained so well that I didn’t have to worry about anything, thank you!

Rating:

5.0

Brian was extremely helpful in ensuring that my U-Haul was ready to go on time even though I was picking it up at 6:00am on a Sunday. I highly recommend this location for the U-Haul service. Brian went above and beyond my expectations.

Rating:

5.0

Edwin provided excellent customer service. He was thorough in communicating everything I needed to know.

Rating:

5.0

This was the best experience we’ve had with U-Haul!! Thank you!

Rating:

5.0

Great guys very friendly and professional .. Great experience!

Rating:

5.0

Very quick and easy.

Rating:

5.0

Customer service was very helpful...and I would recommend to anyone...thanks

Rating:

5.0

Very easy to work with!

Rating:

5.0

The guy was very friendly

Rating:

5.0

Very helpful staff. Value added services (free blankets for local hauls) was fantastic. Very positive experience! Thank you.

Rating:

5.0

I will go to no other location unless Brian is there. He went out of his way to assist me on a very stressful day. In fact I can honestly say he made my moving experience the best. He confirmed reservation, check-out was a breeze, I needed truck for another day, Brian made it happen. A huge shout out and thank you! People, dont waste your time elsewhere, go to Pecos/202 ask for Brian.

Rating:

5.0

Great experience and provided all the support needed for my move to be successful.

Rating:

5.0

These guys are the best. I rent quite a lot from them and the service has always been great!

Rating:

5.0

I received excellent service, timely communication, and the pickup/dropoff process was easy! I highly recommend Brian and this location!

Rating:

5.0

Very helpful staff: accomodating and friendly.

Rating:

5.0

The staff at this location are great. Good energy, respectful and knowledgeable.

Rating:

5.0

Manager was courteous friendly and helpful. Thanks

Rating:

5.0

The uHaul app needs to be improved. It requested some more information from and all it dis is spin. When finally hit a button ie name, I entered it, but there was no button to save or next or anything. If it wasn't Brian at the location to help, I would have never gotten the truck rented.

Rating:

5.0

The app is horrible luckily the employee was on site to rent the truck because the app continued to say I was at the wrong location. Big waste of time and its hard to navigate. You have to go into the edit part of your rental just to try and pick up the rental. Forcing people to use a broken app is not a good look.

Rating:

5.0

They always make it easy at Pecos storage!

Rating:

5.0

The experience was seamless and customer service was very friendly and professional.

Rating:

5.0

I had been with Pacos Storage for 11 years. They where very proactive when dealing with any issue that arises especially when it came to security. The only reason for leaving was that I have moved. The staff is great and I would recommend Pacos Storage.

Rating:

5.0

We stored our various RVs at this facility for over 15 years in the same spot. The staff are great and always willing to help. Don't be afraid to ask because they are there for you. We wouldn't be leaving but we have moved out of state.

Rating:

5.0

Sorry to leave this facility but boat is finally in a slip on the water and will be for at least the next 2 years. Brian is great and I want to thank him for all his help for the several years my boat was there.

Rating:

4.0

Brian and Edwin are good at there jobs

Rating:

5.0

Very fair and upstanding

Rating:

5.0

Appreciate how you went above and beyond to help me with this storage unit over the past year. I would highly recommend Pecos for your storage!

Rating:

5.0

Highly recommend - the staff at this facility are super nice and check in/check out process very easy. I like the fact the rental rate is prorated so you only pay for days you need the storage.

Rating:

5.0

Computer was down in morning so David took notes and emailed me a few hours letter with statement of cancellation. Quick and easy. Even got a small refund of 4 days!! Thank-you

Rating:

5.0

I had my RV there since it opened. I really liked having it close and I felt the pricing was reasonable. The staff were always friendly. I only moved out because I moved out of the area.

Rating:

5.0

Thank you - great location with awesome help.

Rating:

4.0

The staff was always friendly and helpful and we were satisfied with the services offered. Convenient and easy access 24/7. Covered parking availability is limited so there is a long wait list. I would recommend wider spaces between the campers. Our camper has the ladder type of steps that swing down after you open the door. Space between parking slots is limited so we couldn’t get in or out of the camper without moving it out of the space. We were satisfied with the storage facility for 12 years but we wanted a covered space for a new camper and had to move on. I would recommend this storage facility for the security.

Rating:

5.0

We were one of the original folks on the wait list while this facility was under construction and once they opened, we stored 4 different recreational vehicles at this location over many years. The facility was always well kept, felt secure and the staff were great to deal with. We are only cancelling as we no longer have a camper. Highly recommend this storage facility.

Rating:

5.0

The office personnel are always helpful and nice. They have put a lot of effort into making sure that the facility is safe and secure. If it wasn't for being so far away, we would have stayed.

Rating:

5.0

Best value and friendliest staff!

Rating:

5.0

Great staff, go above and beyond. Really appreciate all the help they gave us.

Rating:

1.0

Worse storage place on earth. Rande (the owner) is a hateful, conniving ungrateful of the customers he has, that gives new meaning to disappointing manager. Not to mention he is also a coward. Normally I would be honored to tell him to his face, but we won't even grace myself, a faithful paying customer of 7 years, with even a phone call for why he demanded our removal of my 5 vehicles and 4 spaces. One would say to themselves that I must have done something wrong...But nope, it's just Rande wants you out. Let it be known that if you follow the rules, maintain your vehicles and pay on time every time that it still isn't enough to utilize his facility for storage. Edwin and Brian are ok but even they can't overcome a disgraceful leader. I would understand a toxic leader when I see it because I am also a veteran.

Rating:

5.0

Both your service personnel have been very helpful. We had interacted more with Edwin and are very thankful for his help, always with a smile.

Rating:

5.0

Great people at the office made the reservation process totally easy! Would highly recommend this facility to anyone!

Rating:

5.0

I could not have been more pleased with the facility and especially with Brian and Edwin.

Rating:

5.0

We will be back!!!!

Rating:

5.0

I’m in hopes of receiving payment for my $58 credit for overpayment, Edwin does a nice job there.

Rating:

5.0

great place, i will be back. moving my trailer for six month on sight to lake Roosevelt. a shout out to Edwin and Brian, great guys they go above and beyond.

Rating:

5.0

Everyone was very helpful with the storage of my travel trailer. Would highly recommend.

Rating:

5.0

Two years of excellent service at this facility and management was awesome to work with on any challenges. Great efforts taken to keep facilities secure, and continued to improve security measures.

Rating:

5.0

So happy with my experience

Rating:

5.0

Great experience from start to finish Thank you Brian

Rating:

5.0

I used Pecos Storage for ten years. The staff was always willing, able and friendly with helping me with all of my required adjustments through that time. If I needed to rent a truck to manage my situation, they were always able to work with my scheduling requirements.

Rating:

5.0

I was quite impressed with your facility and each of my contacts with Brian. My reason for leaving is I found a facility 13 miles closer. Thanks again. Brad Kitchin

Rating:

5.0

Appreciate easy close out of account. Needed covered storage, finally worked up the waiting list at another yard.

Rating:

5.0

This stay was in and out in just over a week. Our plans changed and we decided to move our RV back up to our home in Alaska. The staff at Pecos were never the less very friendly and helpful. Brian had called us to inform us of an opening that would have upgraded our location within the grounds. Over and above!…and very thoughtful. Edward was very friendly and personal in his assistance upon my departure, he went out of his way several times during my checkout process to assure my satisfaction and understanding, which is itself the simplest cleanest transaction I have yet experienced at any storage facility. These guys are definitely doing their part by managing a great facility and making sure the customer gets the most for his buck! Thanks gentleman, you’re good people! I’m looking forward to coming back, because I liked every part of the experience… In Alaska we call that…straight up!

Rating:

5.0

The staff was always friendly and helpful if needed. While the shortened hours were a bit inconvenient a time or two, I understand the need and appreciate the effort to improve security.

Rating:

5.0

Thank you, for making me feel Safe!!! Brian Fieber

Rating:

5.0

- Absolutely no reservations in using this storage facility again! Our expectations were surpassed on all counts! We chose this location because of workable access to the airport, and an affordable rate structure. We parked our RV for few months while traveling back to Alaska to care for our home there. We were kept informed of all news, Pecos Storage, Invoicing, billing, and account security changes, and lastly additional improvements to the facility itself. - Upon check in we found all staff to be very knowledgeable with ready and exacting info on space availability, security, facility services, and hours of service. Employees Edwin, and Brian were both very polite, and helpful and personal with all our needs. Working with these two individuals was a pleasure beyond any other at all others during my lifetime 70 years. Very laid back an friendly! - My check-in was quick and painless, very easy terms and straight up deal!… with no hidden terms, agenda, or hidden costs! Very pleasant from the first meeting to the last! - Previously mentioned has been exceptional service as was advertised. What was not mentioned and was given with friendly matter-of-fact attention ,on at least three occasions, was fulfillment of personal requests. I’ll spare the details so as not to take advantage, but the kindness shown ,cannot, go without mention. I will go out of my way to have this experience again, and expect that we will with our future storage needs in the Phoenix area! Many thanks to Pecos staff!

Rating:

5.0

Both Edwin and Brian were excellent and provided great customer service!

Rating:

5.0

Great service

Rating:

5.0

Increased price of unit by 75%, no notification

Rating:

5.0

Stored there for couple years, they are converting to RV-only storage so I have moved. Great location, security always present, good price. Hope RV storage works out for them.

Rating:

5.0

The worst storage I have ever used. The staff was terrible. And never around when they were supposed to be. Getting in and out was always a problem

Rating:

5.0

It was a great place for the last 10 or so years to keep my RV. The owner and his staff are excellent and very friendly. However the monthly rent jumped over $50 starting Jan 1st. I wanted to stay there and support them. However I found a place closer to home at $60 less.

Rating:

5.0

Great location and price. We only left because we got rid of the RV.

Rating:

5.0

We were rudely booted with very little notice because the owner is still chasing the almighty dollar, otherwise it was a great place for the first few years

Rating:

5.0

Awesome job guys

Rating:

5.0

I did not like the $30 jump in fee from $60 to 90$ found better deal some where else.

Rating:

5.0

On-going Catalytic Converter thefts and lack of good security have forced me to move to another facility. Ownership needs to be more proactive than just sending e-mails and limiting gate hours.

Rating:

5.0

Very good to deal with. Any minor issues we ever had were dealt with promptly and efficiently.

Rating:

5.0

Loved the facility and staff, only reason we moved out was because we needed covered parking. If Pecos puts in a facility with covered parking we would move back in a heart beat!

Rating:

5.0

This place other then there office hours is perfect. Only reason we left is our HOA has a storage 1 block from our house an we were finally able to get in there.

Rating:

5.0

When extra storage is needed I would rent there again. Johnnie

Rating:

5.0

Professional and courteous staff. Very easy to work with.

Rating:

5.0

Friendly and helpful staff. Conveniently located.

Rating:

5.0

Super friendly and responsive staff...thank you great team of people here.

Rating:

5.0

Great place. Friendly & professional. Easy access and quick office visit. Edwin & Brian - both of differing transactions have been helpful and spot on with advice!

Rating:

5.0

Excellent experience with this operation. I was a first time owner of a travel trailer when I started renting here and I had never backed up a unit. They gave me a lesson on how to do it so that I was able to back my unit into it's spot. Only reason we left was because we moved away.

Rating:

5.0

I would still be utilizing Pecos Storage if they had covered storage for my RV.

Rating:

5.0

These guys were great! Very, very helpful. I highly recommend this place.

Rating:

5.0

We had a great experience with this facility. It was spacious and clean and the rates were very reasonable. Thank you!

Rating:

5.0

Best storage place yet

Rating:

5.0

Good staff and facility. No issues.

Rating:

5.0

We have been tenants for several years at different times. Easy to move in/out, great access, secure, cost effective and good amenities. It has been a 100% great experience. I would absolutely recommend this storage facility, Allen

Rating:

5.0

The only reason we moved our storage was because this location isn’t temperature controlled and with the Arizona heat coming we wanted to make sure our stuff didn’t melt.

Rating:

5.0

very good service

Rating:

5.0

This is an excellent facility. Nothing but great things to say about the staff, storage pricing and flexibility.

Rating:

5.0

The staff were fantastic, the ease of getting in and out wash great. I will pass the word to all my friends, if they need a spot to store RV's, cars, trailers, Pecos is the place. Thank You for your help and understanding.

Rating:

5.0

Thank you and your staff for your continued support and security of our RV while it was at your facility. I would not hesitate returning should a storage need arise. Thanks again for your services, I

Rating:

5.0

Look forward to your new rv parking lot

Rating:

5.0

The man in the office was professional, friendly, and a delight.

Rating:

5.0

The staff is very friendly and helpful

Rating:

5.0

Location and access were perfect. We needed a storage locker while we got settled into our new home.

Rating:

5.0

Kept my motorhome at Pecos Storage for more than 8 years until I recently sold it. I would highly recommend Pecos Storage.

Rating:

5.0

Everyone we worked with was great. There was never a problem. Would highly recommend

Rating:

5.0

Pecos was exactly what I needed. Rates were honest, fair, and upfront. Staff were friendly and access was simple and truly 24/7. Thanks so much -- best place in town.

Rating:

5.0

Everyone was friendly great facilities never worried about the security they have it taken care of

Rating:

3.0

clean and easy to access

Rating:

3.0

I did not utilize storage at this facility

Rating:

5.0

Rented a different unit using a different credit card at the facility.