This location is the best U-HAUL I have ever used! First time I rented a U-HAUL item without a hitch! Andy & Joyce are both knowledgeable and friendly!
LYNDA K
Customer Reviews for Pee Vee Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service. Very easy to rent a trailer from my location.
TRACY RDo what the customer wants, not your way!!
LYNN SThe Folks who run this Place are Great.
JOHNNY CWonderful customer service. I have and still will recommend use of this location. Well organized with easy in and out for the service provided. Thank you so much.
JOSHUA TJust dropped off the trailer. The location was closed. So I didn't deal with any personnel. They did have plenty of space for us to drop off the uhaul trailer.
NORMAN RLooks like an abandoned yard full of cars and trailers.
NICHOLAS NThe mobile check in to rent and return the truck was a lengthy, annoying process. I had already completed the online registration and then had to do it twice. When returning the truck the U-Haul app stopped working serval times and I had to start over. Your online registration and website could use some work making it easier to use and provide a better experience for the customer. Also, when returning the truck I had to take photos of everything which seemed like a waste of time knowing someone’s going check it anyways! Very stressful on someone who is trying to move in one day!
Chantal HThe Operator was extremely friendly and very help , he took his time to access my needs and made the appropriate recommendations.Very enjoyable experience. Straight up 10’s..
Jeffrey KDrop off was a pain...Had to drive 75 miles to drop off..No more one ways...Both Uhaul stores were awesome
JEFFRY DNothing to do with this location but U-Haul's app is in dire need of improvement. 30 minutes to check in is way too long. No notification that you can't pick up earlier than 1 hour prior to your reservation (this was a virtual check in, location is closed on the weekends). Luckily I only had to wait 10-15 minutes for the top of the hour; however, in total, I was there for 40-45 minutes. Uploads incredibly slow, cell service is fine at the location. Photo app portion of the app is horrible. You take a selfie -- app has a circle that you put your face in and then the app proceeds to take a wide angle photo and then says it can't see your face good enough so you have to re-take. Tried multiple times. Thankfully, I rarely need a U-Haul but if I did, I'd certainly re-think my options given the amount of time wasted using the app. I would think that your company had roughly 4 years (I'm guessing self-service came into play around the start of Covid) to get this right and have failed. Can only imagine how this app was 4 years ago.
Scott SVery courteous and kind . Would use again and highly recommend.
Candy SI didn't see any thing that needed improvements. Fast rental and return. Well accommodating on all our needs.
Gary BGreat service!!!
Jacob GReally rude, dirty place, did I mention they were rude?
Jordan DThe service at this location is the best, always friendly and fast. The truck was extremely clean both the cab and inside the trailer were well maintained. Best U-haul location.
Jayme LNothing
James WThe owner was incredibly rude and condescending. The trailer that I rented was clean but it squeaked a lot and all of the rubber pieces were cracked and I was afraid they’d break while I was using it.
Adrienne FCustomer service was great! Uhaul flagged my name Andy help me through the process and off we went in the uhaul!
Michael PWe did mention to Caesar at drop off location to look into changing wiper blades as they were streaking during occasional downpour. We stopped and bought and applied RainX to help with the windshield during the drive .
sonny kAlways easy pick up and drop off. Great customer service.
Dennis REverything was easy,and went smooth
Mary SNothing it was all good!
Troy GGreat customer service, very friendly staff and hooked up the trailer for us!
Christina HHave staff actually do their job correctly so that there is no confusion with regards to pick up and drop off locations. It would appear to me that none of your employees communicate with each other.
stephen tVery friendly and a great experience overall.
Tony RCustomer service was dialed in.
Brad BFriendly and helpful. Thanks
Paul TVery good service.
Patrick BAlways friendly
Debra GSam was wonderful to work with for our last minute move of my son ❤️
Pamela Sthe girl who checked in my rental was really good I saw her dealing with other customers great and she was great with me really great
John FI’ll remember the bacon next time ;)
Jeffrey BAlways a pleasure to do business with.
Debra GThe folks at the Molalla U-haul were very helpful and understanding of my situation. Thank You all very much!
MARY PNo one at the office when stopping in for information during the week. Didn't expect office to be open on sunday. Their son just happened to pull in ahead of us and told us where to park the truck.
ROBERT APeople there very helpful. Will use them again.
Robert DClean the truck interior better.
JOSHUA Measiest to deal with excellent customer service very polite and willing to work with you
Zachary HExcellent service, nice people , easy process. A++
Sue CI was told it would be a $50 charge if I brought the trailer back dirty. I have now rented 2 trailers that were dirty and my daughter also rented a dirty trailer.
Chris HThe steering wheel of the truck was off by about 40 degrees to the left, making it difficult to see most of the dash unless turning right. One of the front wheels is out of balance, causing a slight shake at speed. This is nothing against Pee Vee, it’s UHauls fault. Pee Vee is great.
Jacob FGreat experience! All questions answered professionally.
George GThe staff were rather unhelpful and cranky, but pickup went ok Overall, it was necessary to input information (DL info, etc) more than once. I don't know why trucks are required for interstate moves, when many times, a much smaller van is sufficient--that option needs to be offered. Also, there are way too many additional services being requested that are mostly unnecessary and hard to decline, please change this.
Barbara JAndy, and Heather are outstanding to work with. I rarely give them enough notice, yet they always complete our rental needs with a smile. Could not ask or pay for better service.
THOMAS SAlways a great experience renting equipment from my local Molalla U-Haul Neighborhood dealer! I’ve rented both U-Haul trucks and trailers and they’re always in good condition and clean and usually available too.
Ruben MIt was a great experience renting our 6x12 trailer from local U-Haul neighborhood dealer/Pee Vee Enterprise’s. Awesome customer service from being to end and will be coming back!
Ruben MPick up, not happy, delivery! Best ever!
Teresa CFriendlier staff, equipment in better condition -- wiring harness was damaged so trailer lights did not work, employee told us it was our tow vehicle electrical when we picked it up and yet told us to leave without working lights. You could clearly see the damage to the wires in the harness.
Bryan RWell done again!
DANIEL KGreat location very helpful owner.
Steve RSEE ANDY, HE WILL GET YA GOING. Great Place Awesome service.
JOHNNY CMolalla U-Haul should be named Dealer of the year! These folks went above and beyond the call of duty to assist me with a special request they clearly didn't need to perform. Heather, Sam, and Andy are the bestest ever! Thank you very very much!
Paul MI was late for pickup , communication was perfect and excellent service. Will rent equipment from this location any day again
JOSEF SPerfect all around
ANISIFOR GWaited 2 hours to get keys. Checked in online. But office was closed in the middle of the day. 2nd time Ive ran into this with them.
Julie WTruck was difficult to drive, hard to keep it on the road, the inside engine compartment came flying off while driving, Inside smelled like cat urine. Also when I returned the truck no one was there, I didn't feel comfortable leaving the dolly not locked up so I kept it. This location works when they want so attempts were made, but they charged me for keeping it safe until I could Bring them. You should really look for someone else to run this location
Linda LMobile drop off was EZ. 🤘
Benjamin MMy experience was a Service 10. Easy and quick. Just keep doing what your doing ⭐️⭐️⭐️⭐️⭐️⭐️
JEANNINE TNever received a call to have procedure explained and the company in moalla was closed
Jessica FHeather was very helpful and very accommodating to our needs and was very professional I would recommend them for sure
VICKI NNA
LINDA LThe selection of equipment is poor, limited at best. Rarely open. Yet easy to find. The agent was informed and eager to help.
DAVID SChange the gps address
ERIC RThey went above and beyond. Very helpful.
SETH A