Customer Reviews for Pemberton Insurance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pemberton Insurance

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shawquana B. on

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Nothing owner had great customer service !!!

shirley S. on

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Miguel G. on

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Marian R. on

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Everything was excellent.

Kelly B. on

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Elvis R. on

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Good experience

ROBERT D. on

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Tommie C. on

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Easy and friendly atmosphere. Location was excellent with little or no waiting to checkout.

W. David S. on

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Derrick is always accommodating, pleasant and knowledgeable. He does everything that he can to fulfill your needs and to work with you.

Ida W. on

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Steve B. on

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CATHY J. on

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W. D. on

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I have rented Uhaul equipment from Pemberton on multiple occasions. They have been great to work with each time and are knowledgeable and helpful. They are also very conveniently located for persons living on the north side of Fayetteville.

SHIRLEY S. on

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Nothing

KATIE W. on

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Have workers who pay attention and do their jobs. I am not the kind of person to argue or be rude but I called to have the bill explained to me as it didn’t make sense why we were being billed way more then we expected so once i started asking questions he immediately spoke over me saying he gets busy but not that busy and he goes into saying we returned it late so he had to charge another day and i Had to argue with the man to even be able to explain that we were over charged. He was rude and wouldn’t even let me hardly talk. However he did refund some of the over charge but because he had done wrote up the tab as he kept saying he can’t change anything else. We were over charged for mileage when we calculated our mileage the whole trip so we knew exact how many miles we used and filled the tank back to where it was when we borrowed and returned way early at 8am in great condition. The man tried to say we kept it over time and I had to tell him no we returned the truck at 8am the next morning because we had to leave town for my daddy’s funeral and I have proof of that and there was no sympathy what so ever not even an apology once he realized he got us mixed up with another couple. Horrible customer service.

Jarrod B. on

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Great experience. Used mobile pickup and turn in. Rep at business was also very helpful when I was turning back in the keys. He asked how everything went and how I liked the mobile pickup. Would most definitely rent from this location again

Timothy K. on

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narsha W. on

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keep up the good work

Christopher D. on

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Derek is an outstanding individual, very informative and caring. Stellar employee. Great attention to detail.

Gene R. on

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JOHN E. on

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Claudia B. on

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Great staff

JAMEL M. on

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Kokema B. on

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I was lied too and over charged and no resolution for getting my money back. The worse and i will never recommend that location I went to to anyone else!

david D. on

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The trailer had decent tires (no spare) it was swept out and the lights work but the trailer was really old and banged up a little. No tongue stand made the trailer very difficult to detach, especially when loaded. I also would have really liked to have a way to have locked the trailer to the vehicle, as we traveled cross country and had many stops. Also, the tags may have been expired (not sure if the requirements are different for trailers with Texas plates). We measured out an area to ensure the size of trailer was right but didn’t realize the door was too small to fit some of our things. The man here was helpful but seemed easily annoyed with questions and tried to hurry us out. Last thing is, we asked for a form showing existing damage to the equipment, like most rentals offer. We were told there is no form and we couldn’t have one. This made us feel like we might get charged for existing damage upon turn-in (which didn’t happen, but that’s not the point).

KISHLA J. on

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This location needs to have more than one person working in there at a time. My pick-up experience was not a problem, it was extending my rental time and returning the truck that caused me problems. The guy left earlier than the store stayed open and left no sign saying that he would be gone, therefore I had to call corporate and get an extension. The next business day when the place opened at 9a.m., myself and 2 others customers arrived and it was going on 9:30 and he still hadn’t showed up. I had to handle business with the corporate office. This location needs more than one worker that is what can be improved and even if there was an emergency he had to deal with, he could’ve left a note stating he’d be gone for the day. U-Haul needs to do better!

AKEEM A. on

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I was treated with first and master class service.

Terrence S. on

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Great staff

Matthew P. on

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Kathy S. on

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The representative was incredibly rude. Not at all interested in reconciling a dispute between what I was quoted and what he was charging. Didn’t have the appliance dolly I reserved. No apology just that it didn’t come back so he didn’t have it. I would use u-haul again but I will make sure to tell anyone that will listen to avoid this location. Moving is stressful enough without the added hurdles rude, unhelpful associate.

Ana D. on

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N/a

Colleen E. on

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Joshua G. on

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Anthony W. on

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Early hours for return

Tamra M. on

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Eleesha E. on

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Great service

Dominique E. on

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ursula D. on

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I like the location was convenient, the person working was very professional and helpful. I will use this location from now on. Thank you

Bobby T. on

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Danielle Q. on

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Guy was already outside waiting for me to drop off the trailer pulled right into the spot to drop it off guy emailed me my receipt. Only took about 5mins for the whole ordeal

Patrick V. on

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Latoyna H. on

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This guy upon calling did hang up the phone on me and tried to say he didn't was trying to share my concern with him he was very uncaring and unconcerned about my concerns when asked to speak to manager he quickly cut me off to say he owns the place and he is all l get and that's that was his attitude towards me l have made up my mind l am removing my things from storage capacity and never deal with uhaul again after being treated like a non factor l would rather pay more and get treated with respect thl l have never experienced anything like this

MANUEL T. on

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Michael D. on

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ROGER A. on

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CARMELITA G. on

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judith P. on

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Richard F. on

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The rental agent was great to work with.

Victor W. on

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Sanghun B. on

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Customer service was absolutely great. He was professional and knowledgeable. I was able to go in and out to pick up and turn in the vehicle with no problem. Really helped remove stress on my move.

Elvis R. on

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LUWANA L. on

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Lynwood R. on

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deron R. on

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Matt S. on

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Ruby G. on

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ANGELA F. on

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Jamel S. on

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Paul S. on

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Rosa Y. on

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MICHAEL P. on

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John B. on

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walter M. on

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Great customer service and friendly. I will use this location again.

William N. on

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Natalie P. on

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Marcus I. on

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A U-Haul experience like never before. Even though I know how to operate these trucks, Derick came outside with me and went over everything. This was a first out of all the times I’ve rented a truck. It was really an indication that he cares.

JOYCE M. on

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DARRELL S. on

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Charles W. on

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Though the facility at Pemberton was exemplary, at this juncture, I would not recommend U-Haul to my worst enemy

Ida W. on

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hugh N. on

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Adam L. on

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This was the best customer service I have received in recent memory regarding any service transaction. The owner was helpful, professional, friendly, and caring. I will not only use this uhaul service again but will recommend to everyone I know in the area. Outstanding service!!!! Thank you.

sonyale H. on

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The inside of the uhaul was wet other than that everything was perfect.

Leon S. on

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Superb customer service. Will definitely use this location from now on.

charlene S. on

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I had two minor issues, the cab in the back was wet and it saturated my mattress and box spring. Not sure if it was rain or what. The driver door I had some trouble closing all the way.

Shannon Z. on

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The truck smelled like someone had smoked in it but other than that this location was great. The original location was ok the lady was somewhat helpful but I did not get the truck and trailer from the location requested.

Lee B. on

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Trevor B. on

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Tara W. on

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jesse W. on

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Steve K. on

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The man working on Saturday, 7/7/18 was great. It was pouring rain and he even walked my elderly mother-in- law out to her car holding an umbrella over her to protect her from the rain. Excellent customer service!

Joel C. on

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Great customer service

Adan B. on

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Gentleman at the desk was extremely helpful and provided comprehensive instructions on every aspect of towing, installation and removing the trailer from the vehicle.

LISA K. on

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Nothing. Great experience.

Kevin C. on

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joseph I. on

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Bernard C. on

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Terrence S. on

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KEVIN B. on

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Ronald M. on

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Convenient, clean, and efficient. I will use this establishment again if needed.

Ericka B. on

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Markesce P. on

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TONIA J. on

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Good customer service

Robert H. on

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Jonathan G. on

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We were charged nearly SIXTY dollars because we forgot to put 1/4 of a tank in gas back into the Uhaul. Gas is only $2.75/gallon. It’s ridiculous. We will no longer use Uhaul for ANY moving.

Thomas F. on

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WARREN P. on

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NAIEMAH H. on

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Explain certain parts of the uhaul truck to customers thoroughly because some may not know how to operate It.

Matthew C. on

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Mr. Pemberton was extremely helpful and made sure everything was ready for us when we went to pick up the truck. 5 stars for his service!

KEVIN B. on

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Uhaul's requirement to use a smartphone when returning the vehicle after-hours totally discounts the fact that not everyone uses a smartphone. I'm one of those people and your process caused me a lot of stress when returning the vehicle. Had to go home and call Uhaul.