Customer Reviews for Pendleton Harbor Marina

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pendleton Harbor Marina

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

TIMOTHY P.
Rating:

Customer did not leave a comment.

Gloria J.
Rating:

We use this location last time we rented from U-Haul and we're very extremely satisfied with this location. The man is very personable, helpful, and extremely courteous. He went above and beyond.

Gloria J.
Rating:

Very accommodating very sweet very helpful

Anthony A.
Rating:

Customer did not leave a comment.

Milam D.
Rating:

Customer did not leave a comment.

braden J.
Rating:

WOULDN'T RECOMMEND U-HAUL TO ANYONE

Wesley P.
Rating:

Customer did not leave a comment.

John C.
Rating:

Customer did not leave a comment.

Barry B.
Rating:

Customer did not leave a comment.

DENNIS RAY S.
Rating:

The operators at this location were very attentive and friendly.

Robert N.
Rating:

Everyone did a great job!

bonnie K.
Rating:

Customer did not leave a comment.

Leikney E.
Rating:

Customer did not leave a comment.

MARY P.
Rating:

The 24/7 uhaul phone system wasn't working but the staff at this location went the extra mile to get me the key to the truck.

Jayson C.
Rating:

Customer did not leave a comment.

Chris D.
Rating:

Customer did not leave a comment.

BUNNY F.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

DEAN E.
Rating:

Customer did not leave a comment.

Lonnie L.
Rating:

Customer did not leave a comment.

tony P.
Rating:

Hemphill Uhaul is always very Professional and goes out of their way to accommodate their customer- I use them a lot and the equipment is always ready to go when I get there, clean and maintained.

Taren G.
Rating:

Nice people, but they apparently had constant computer issues. Took almost an hour to get my truck even though I had gone through the online process. Then I got overcharged because their system signed me up for something I didn't want, and I couldn't do anything about it for three days. By then, it was too late to get any sort of refund.

tara E.
Rating:

Man who provided customer service was AWFUL! Will not rent from again because of him.

WAYNE T.
Rating:

Customer did not leave a comment.

Roy H.
Rating:

This is the best experience I have ever had with a trailer rental!

Michael P.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Customer did not leave a comment.

Patrick W.
Rating:

Customer did not leave a comment.

William H.
Rating:

The surge brakes was not working witch made it harder to stop so fix the brakes

Gary P.
Rating:

Generally speaking Bill at Pendleton Harbor saved the day. He did very good and made things right, after the huge mess with the internet reservation system. There was no communication prior to pick as I was told. The truck share pick up function would not work, and Bill had to basically start over from scratch with the paperwork to check the truck out, and then the same on check in. Bill did well ... U-haul online failed miserably. Next time, I'll just deal with Bill directly and avoid all the "COVENIENCE" of your online service.

Robert M.
Rating:

Customer did not leave a comment.

kelly M.
Rating:

office very cluttered. no internet service that day. did everything over his cell phone. did NOT like u-haul spreading my email all over the internet now i'm getting alot of junk mail. did not explain anything about drop off or insurance coverage.

KAREN C.
Rating:

Customer did not leave a comment.

Bradley T.
Rating:

Nice guy easy to work with

gary W.
Rating:

Customer did not leave a comment.

walter C.
Rating:

Customer did not leave a comment.

Yeishliann T.
Rating:

Customer did not leave a comment.

Teresa W.
Rating:

Customer did not leave a comment.

Tad L.
Rating:

Other than lug nut condition on the trailer the only other issue has to do with pickup and drop off locations. The pickup location I chose supposedly had no trailers that size but I had to drive right by it to get to the alternate location. They had no less than three 5x9s in their lot. Most likely because I was doing one-way rental. Then for the drop off location there is a U-Haul store less than four miles from my lakehouse yet Uhaul sent me to a location over 20 miles away for drop off. This location also had several 5x9s in the lot. Return check in was a problem as their computer system was down. The 5x9 trailer itself was perfect for the load I had. One other issue I've noticed is the emergency chains with a shallow throat that cannot be just “hooked” on the hitch loops. You have to thread through the hitch loop and rehook in a chain link. This design could be greatly improved.

Kirk A.
Rating:

Very nice man very helpful

GERALD M.
Rating:

Customer did not leave a comment.

dee D.
Rating:

Customer did not leave a comment.

mike B.
Rating:

Dirty Motel, unprofessional in my opinion. Lights didn't work on Dolly. Not sure why I paid $30 extra dollars for insurance on broken inop equipment.

MARK E.
Rating:

Customer did not leave a comment.

Eric W.
Rating:

Customer did not leave a comment.

WILLIAM M.
Rating:

Customer did not leave a comment.

eddie C.
Rating:

Customer did not leave a comment.

Chase B.
Rating:

Uhaul needs to start by having the correct equipment that is orderd at the proper pick up location. Also would not have picked it up if we knew we were going to a motel room to do contract and what not (super shady, have you never seen a horror movie?) Picked up my uhaul with less than a quarter tank of gas which is not something you want to deal with before even starting to your destination (not to mention picked it up in the middle of no where,by no gas stations!) Then after starting our journey, we have major mechanical issues with the trasnmission. So after pulling over and calling roadside we are told to keep going there is no service providers near my location even tho I'm less than an hour away from one of the most densely populated cities in the country. Will never use uhaul again! Definitely gonna go with anyone but. What a joke. Not anything like what you would expect from a multi billion dollar moving company! Sad really!

Thomas M.
Rating:

Customer did not leave a comment.

Matthew L.
Rating:

Customer did not leave a comment.

Carolyn D.
Rating:

Customer did not leave a comment.

Sarah S.
Rating:

Very friendly and helpful!

Katrina Y.
Rating:

Customer did not leave a comment.

Kenneth M.
Rating:

Very quick in and out. Nice folks working there...

Glenn H.
Rating:

Customer did not leave a comment.

John R.
Rating:

Customer did not leave a comment.

Brenda S.
Rating:

Customer did not leave a comment.

Glenn H.
Rating:

Customer did not leave a comment.

danny F.
Rating:

Customer did not leave a comment.

James W.
Rating:

Customer did not leave a comment.

billy E.
Rating:

Customer did not leave a comment.

Mike B.
Rating:

Customer did not leave a comment.

Allen S.
Rating:

Nothing, already excellent support.

Tom I.
Rating:

Customer did not leave a comment.

nancy R.
Rating:

Customer did not leave a comment.

Larry C.
Rating:

Right on the Texas side of the bridge at Toledo Bend that takes you across to Many LA. Dropped off with no problems. Let them know the trailer leaked and she took it out of service. Glad we rented a trailer!

Glenn H.
Rating:

They were not listed as a drop off point.

velton L.
Rating:

Customer did not leave a comment.

UDAYAKUMAR V.
Rating:

Customer did not leave a comment.

Aubrion B.
Rating:

More trucks to select from.

james H.
Rating:

Customer did not leave a comment.

steve L.
Rating:

Just an average location that does not know a lot about uhaul or the rental process

alfred L.
Rating:

Customer did not leave a comment.

PAT F.
Rating:

All good at pickup site, but your system was down and when they phoned in corporate took forever. Great people at pickup!

becky A.
Rating:

Customer did not leave a comment.

michael L.
Rating:

picked truck up as soon as it reached dealer.he did not have time to do detailing. satisfied with deal on this truck

Kathy T.
Rating:

Customer did not leave a comment.

Johnny O.
Rating:

My experience was wonderful. Because of my age I needed help loading. The U-Haul agent at my origination provided all the items I needed. Even a couple of helping hands. The ramp on the truck was most helpful with the loading and unloading. Returning the truck was easy as the agent at my destination had all the information needed. Thanks for a great product; a fair price and service. It made for a easy experience in getting from point A to point B.

carolyn T.
Rating:

Owner was amazing!! Very helpfu. Made a difficult day as pleasant as could be. Thanks

Charles H.
Rating:

The dealer guided me back to connect the trailer and failed to tell me I was going to hit his sign which was placed in a location partially blocking access to the trailers. He then wanted me to pay for his sign. I refused so he called the Sabine County Sheriff and filed a “hit and run”. I now have an accident on my driving record that is going to create problems for me with insurance. Additionally, he became so obsessed with his sign that he never checked to make sure the lights were connected properly and working or the hitch and safety chains were secure. This guy is a loose cannon. I will never rent anything from him again. Next time, I will check with Penske. U-Haul has lost my business forever.

Julie B.
Rating:

Customer did not leave a comment.

jacquie P.
Rating:

Truck breaks,shock,driver seat all need to be replaced

angela P.
Rating:

Customer did not leave a comment.

Charles R.
Rating:

Again the GPS not recognizing the location is very very irritating when you have to sit out there to try to use the app Also in no way should we have to pay any over miles When we went exactly to our destination and to the drop off location that you picked that was 40 miles away it was ridiculous

angela P.
Rating:

Customer did not leave a comment.

Gene N.
Rating:

Customer did not leave a comment.

Melaina C.
Rating:

Customer did not leave a comment.

joy M.
Rating:

Customer did not leave a comment.

Tim T.
Rating:

Customer did not leave a comment.

christopher M.
Rating:

The wind shield wipers need to be replaced asap before someone else rents it

dee D.
Rating:

It's all about ease of location drop off. This place is fine for that.

Kevin B.
Rating:

Inside store was filthy go see for yourself stuff is everywhere not a good appearance

Maddison R.
Rating:

This location was quite a bit out of the way. We passed another U-Haul on the way. Wish we could've returned at the closer location

Gene N.
Rating:

Customer did not leave a comment.

Bonnie M.
Rating:

Customer did not leave a comment.

Richard D.
Rating:

No comment

Justin S.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Customer did not leave a comment.

janis B.
Rating:

I rented a 20 ft. truck in advance only to find out the truck I rented was rented out to someone behind my order. I got stuck with a 15 ft. truck that took 2 trips to get job done plus extra miles and cost. This my 1st. time to use u-haul and last.

Dalton L.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top