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Sreejith M
Customer Reviews for Pendletons Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience started out as a nightmare. I initially had a different pick up site when I first rented my truck. That appointment turned into a different location that opened 2 hours later than when I wanted to get the truck. I then met at the second location at the new pick up time. No one ever showed up to open the location site which was an auto repair shop. I called U-Haul at a location that I thought was close by, that person gave me the name of Pendleton towing. My experience there was extremely excellent!! The gentleman was so helpful and so very nice Apparently the U-Haul site can make changes to pick up times and locations from what a customer originally books. That is really shitty of U-Haul. Pendleton Towing- you Rock.
CARIE RThis location took great care of us after the initial pick up location was a complete joke. Twice that location provided damaged trailers and messed up the refund process and last minute scrambling to get things worked out ahead a major cross country move.
Brandon Pbest experience I have ever had with U-Haul
KATRINA NConvenient and courteous.
CHRISTOPHER KUnfortunately, the customer service I received was very poor and felt discriminatory. The two customers ahead of me were helped promptly, but when it was my turn—despite the lot being full of trucks—the salesman told me that none were available and that it had been a particularly tough week. While he was assisting another customer, I managed to secure a reservation myself almost immediately using my phone. However, he then required me to provide three contacts, which was not asked of the previous customers. This incident occurred on Sunday, June 1st, around 11:00 AM.
JEREMY KI received truck with damaged ramp. Location had a spare truck but did not have courtesy to offer the replacement. I returned truck moving small items and I have to pay again for the another rental.
VIRAL SCustomer service was awesome! very helpful & helping hands Will return here for my next U-Haul needs
SULIETI LMore clear signage would have been helpful to know exactly where to return everything.
Christopher FThe worker on site was great !
ROBERT FDid not get the guys name but he was super cool, very helpful definitely would go back to this location for sure..
CODY DNo improvement needed. It was a great experience and I appreciate the opportunity to rent from you.
Nicole DI felt like I had to redo all the stuff I did online. The check in process could be much faster. The check out process was fast and easy.
John FVery friendly people but clearly aren’t supported enough by the Uhaul corporation
HALEY EMuch better than the other place we were originally scheduled to drop off at, who had nowhere listed except their front gate that you couldn’t do drop offs after their facilities closed, which I was angry about. The lady who helped me on the phone was nice though
MATTHEW DAll was good your guy did great no problems thanks
RONALD FThe gentleman at this location was helpful and pleasant
Kasaundra DHad a great customer service experience. Equipment was ready and the employee was friendly and helpful with any questions I had.
Gustavo VIsaac was super helpful and efficient!
BRON DIssac was amazing and exceeding my expectations. I was very impressed of how he helped me check out the truck ,was respectful and kind. Thanks Issac 😊
MAHANATMA KNo personnel were there when I dropped the trailer off about 6:45 p.m. There were several closer destinations to my end route, (Tooele) but we were directed to use this location. I just had to tow the empty trailer a bit farther.
MICHAEL BHard to find and is a dirty lot. Employee is running a scam out of it charging people and extra day for being late a couple minutes when their info is wrong on the website
Joey VTruck location needs to be a bit clearer; truck was located in back of strip mall, on opposite side of where store is situated. Lock box was attached to fence, hidden from view in back of parked UHAULs. Location questions really was not applicable as everything was done after hours through Customer Service/UHAUL App. 800- customer service rep however was amazing; he helped me navigate through all the issues I had with the UHAUL app and stayed online until everythig was complete and in hand. Bravo Zulu to the Customer Service Rep on the phone!!
Kassandra SThe young kid sent me on my way with lights that didn’t work. I came back for another trailer and the older guy helped to get the lights to work.
ALLISON FIt was difficult to understand where the gas gauge was exactly to have the accurate amount inside. I was not able to figure out how to do the night check in with the key & the company did not teach me how to do it. I drove over on my break today to get it to them. The truck was really great & really useful. Issac was great & knowledgeable & supportive. I rented from him again 2 months later because I had a good experience with him.
TRISHA SGreat staff. And I really appreciated how they helped us with the equipment. I would definitely recommend this location.
KENNITH WGood folks
JACEN HIt's time for that van to be out of commission. It's old, and it struggles to pick up speed.
MARK PThe person that helped me was great!
DAVID BSame a above.. no compensation for the tire issue or extra stress.. no
WILLIAM PVery friendly and helpful!!
JOE OThe tank full no 3/4
Juan CGreat help from the Petersons.
Christina FThe guy was nice, informative, and helpful. He had cleaned the Uhaul well on the inside.
Adrian BThey charged two different cards for the same transactions. They weren’t helpful and unorganized. Checking out shouldn’t take 30 minutes. We got the same trailer from a different store and were in and out in 2 minutes tops.
KORY TNothing because it went well.
SHARON MEasy in and out thanks for what you do.
BRETT BIt was hard to find. You need a sign by the street. Your hidden away back there.
TAMMY LThe employee that helped me was very kind and willing to adjust my return time. That was a great help to me.
TRACY JGood atention and service
LUIS AThey were Great Will Rent From Them Again
JOLYNN PThe app and instructions for pickup wasn't real easy to use
Sandra SIt was just hard to find, but once located the staff was great
Michael QNone
RUBEN REasy drop off
CHRISTOPHER BGracias
ANGEL GNothing . yall did amazing with customers , yall are so friendly. thank you for today .
SALAMASINA FBetter customer service
ANGEL SI really appreciate the human approach and personal connection that was given.
Adam DGive more information on returning the equipment!!! I got charged an extra day because I was hesitate to drop it off after the location had closed early and no one told me I could leave it there outside the gate unattended/unsecured prior to picking it up. Also, I was unaware of an app to check-in and check-out. No very happy but the equipment did it's job at least. Please contact me if you'd like to resolve this matter! My email is iritter@gwcu.org
Ian RSuch an easy process and so quick
KIM S