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DANIEL T
Customer Reviews for Pennington Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners were fantastic people. I would highly recommend using them. In fact I’ll use them again in a couple weeks when I move again.
KENNETH FVery professional. The equipment was very clean and warmed before I got into the truck. Its the little things that distinguish one pick up location from another.
Melissa TCould not have had a better experience with this UHaul store! These people are GREAT!!!
WALTER NVery personable, pleasant people to deal with!
THOMAS HHave a stand to set the tongue of the trailer on for better attachment and avoid back pain It’s too heavy to lift for one person, especially after their long day
MICHAEL HLady who runs the office was extremely rude, aggresive and downright mean. I was shocked by how poor her customer service skills were - I will never go back to this location again and would STRONGLY suggest no one else I know does either. She is obviously in the wrong business. Happy to provide more details if someone wants to contact me!
Jeffrey CJean was excellent. She was able to accommodate us last minute. Would recommend her location to anyone in need of a UHaul.
CAROL DVery nice people
CARL KThis was my second time renting at this place. Last time (a week ago) I had provided feedback regarding the parking situation. And the owner has already been rectifying that situation which is awesome. Highly recommended!
ANDREA HGreat people here!! They worked very hard to get locate me a trailer for this trip. I recommend Pennington Properties to anyone needing to rent a truck or trailer
MICHAEL JThe owner was wonderful. Very helpful and the nicest woman
Quintin GGreat experience they are extremely helpful. Anytime I need a rental it will be my go to place.
TODD AI had no idea that it would be a farm. But that’s OK. I just had to orient to the environment. It was a little confusing, trying to find my truck because most of the U-Haul vehicles were in the restricted area behind the barn. It took me a while to figure out that the vehicle I rented was not back there. I did find the vehicle. As I was taking photos of the vehicle, it was parked so close to another U-Haul vehicle that I couldn’t get a clear shot of the left side driver side. I parked my car in the designated area. But when I returned the U-Haul, it was a bit challenging to get my car out of there because there were two U-Haul‘s behind me all this being said I would recommend this place. But I’m trying to think how to let people know that this is not a big U-Haul lot. This is a farm where you have to work around wood piles, lighting machinery.
Andrea HVery nice woman that checked me in.
Johnny MThe persons that waited on us made the pre rental process and drop off process extremely pleasant and very knowledgeable. Thank you.
Charles SThese people are so helpful and nice to do business with. I will be going here for all my U-Haul needs!
LOIS FAwesome service
Tylor TExcellent overall experience. Easy pick up and convenient drop off
DAVID KCustomer Service was absolutely awesome
BARBARA BVery nice
FAITH SThis is the third time we've worked with Jean and she's always pleasant and accommodating. I called pre-hours and she answered and helped get us a truck at the last minute after our reservation with another truck rental firm failed (they had no trucks when we arrived) I was on the road 15 minutes after I arrived and our move-day was back on track. Thanks, Jean!
MARK LThe women working at the desk was rude and not pleasant to talk to
Sarah PDrop-off process was fine, but I received an unprofessional call before my scheduled return time asking me to bring the truck back early so it could be used for another customer. I had rented the truck for the contracted time and still needed it.
Shane GI showed up at 12:45 and they supposedly close at 1pm but no one was there. I had to pull the biggest trailer off my hitch alone and I hurt my back doing it.
Nicholas LThe truck was dirty on the inside and one brake light did not work.
CHANTEL GOwner was super nice, hooked up the trailer quickly, and was overall a great guy. Trailer was in immaculate shape and perfect for what I needed.
Aaron WDumpy location with what seemed to be a couple different ‘businesses’ operated out of the same office. When I asked if they could explain how to determine if there was sufficient weight on the hitch tongue, the reply was “…I have no idea what you’re talking about…”.
RANDALL MRented a 20 truck for 24 hours returned in 10 hours. Lady wasn't too friendly never mentioned a drop off key box or where it was. Rental was $39.95 which ended up being $96.62. Charged $14.85 for 3 gallons of gas which would make it $4.95 a gallon??? Went to Brunswick and back to Medina which is 14.7 miles one way. Next time will go to a different Uhaul and tell friends to use a different place.
Kevin LAlways friendly and helpful. Thanks
STEVE NVery kind. Thank you
Alexia BCommunication would be my only improvement. I never received a call to confirm that the truck I requested was available, or that the time we needed that truck was available. In the email it said I’d receive a call to confirm all of this by 6/1 (we needed the truck on 6/7), but never did. I called the day before the move since I still had not heard from the location, and I needed to make sure we had a truck for moving homes. I had to leave a voicemail, and ended up using the chat online with a customer service representative to verify we had a truck in the morning. The day of the move, I received a call about an hour beforehand saying the truck was good to go. I thought the process of renting the truck was super easy and user friendly, and affordable. The truck and equipment was in great shape.
ANDREW Rthis was a small place so parking was a little tricky. More signs would've been helpful.
Jennifer MLocation was very good, Vehicle had slight inside cab door damage that couldn't be documented online at pickup, had to leave a message about the issue. The requirement of using the APP was not appreciated, the location had to scan my license for me because with my phone I couldn't install the APP on it. Going online at return was no help either. I had to CALL after hours and wait 20 minutes to speak to someone or else there would be a $20 added charge the next day for inspection without photos. Once on the phone things got accomplished very quickly. There was no option to upload pictures on the website, I had to get an email from the Customer Service agent and reply to it. Way to tedious. You should just be able to use the website the same as the APP. Overall an A- rating.
CHRISTOPHER TSpoke with Jean at Pennington Properties. She was super helpful!!
WILLIAM LThe U-Haul APP is Junk!!! It Didi not Work, so the Secretary that I called at this location said to Just Deposit the keys and she would do the rest.
Matthew SThis was a sort of weird location for a U-Haul pick up and drop off spot, but the man was helpful and the drop off was easy.
KAREN AEs muy buen la atención y muy respetuoso
ANGELO MWell too start half of my furniture was RUINED because the uhaul that was rented too us leaked from the inside. It also has engine problems and kept almost stalling while i was driving. Id like a refund on most of my money due too all my damaged furniture.
Kaylee FThis is at someone’s house. Parking was jam full with vehicles and parking proper was next to impossible. The drop off box was not easy to locate- there was a giant uhaul parked in front of it. I was searching for the drop off box and a guy came to the door and told me that the box is attached to the barn (and not by the office door). I apologized as I didn’t see it. You’d think for running a business from their home they’d keep up on things a little better.
Howard SOffice smelled like dogs and urine, trailer was all muddy.
THADD HUhaul was fine, the location was a dump.
STEVEN AThe gentleman there was extremely helpful. He was super busy and still took the time to help me adjust my hitch. He also helped me change my order and was very kind about it even though I was the one who had the problem. Fantastic experience!
KYLE GVery nice people, easy to work with. Would use again anytime 🙂
JAMES CVery nice and professional people!!!!!!
WALLACE MI couldn’t get ahold of the location when the return instructions weren’t working.
Brooke BParking was difficult and the signage was confusing. It said return vehicles here, but don't enter.
Donna BI was charged twice the amount for 1 day rental. I’m still waiting on receipt for credit of over charging.
PAUL ANothing ,the lady help me was awesome and very kind.
BRIAN MOdd dropping truck off at someone’s private property
DYLAN TJean was very accommodating and personable
RICHARD WThey have the nicest people very helpful
AMOS SNothing this is best U-Haul place I’ve ever rented from!
DANIEL RNo reservation, but they got me in and out quick!
WILLIAM HFirst time renter and the owners were great!
DANIEL RPersonnel was nice. Drop off was simple and easy. Would pick up or drop off here if needed in the future.
TODD BJean Pennington is very helpful and worked with us to get us what we needed.
DAVID A