The location itself was ok. The issue was that I was not told to do the whole "return" process on the app BEFORE I drop keys in a lock box. So after I dropped the keys in the box I open the app to do the return only to find out that it is a very involved process with photo's etc. I DID take photo's before I locked the truck (like I was instructed by the lady) but that was on my phone for my own records, your app is designed such that I CANNOT upload photo's from my phone. So now the truck is locked and I cant upload photo's???? The truck itself was fine, cab was clean and all that, but there was oil or tar or something that the previous renter spilled which means I cant use that section of the truck. My biggest issue is was not related to the site but how you manage the fuel usage. This is the most stupid system I have ever encountered. I get a tank that is "just over" half a tank and have to put it back there, so now I have to thumb-suck how much fuel I used???? Your consultant at your call center actually suggested that I jump in and out of the truck while its filling so that I can keep an eye on the gauge, which means keeping the truck ON, at a gas station, that CLEARLY states your vehicle must be OFF to fill gas. Really man c'mon, just give me a truck with a full tank and I bring it back full, seriously. Other than that it was a good experience.Renier G.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Medina, OH 44256
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- 4.5 Average Customer Rating
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The people who ran the location were very nice & helpfulâ€¦Dave O.
Very poorly marked drop off location. No turn around without entering the "restricted area" where all the other U-Hauls where located. Office marked as closed, even though I was nearly 2 hours before the scheduled drop off time. Person came out threatening about entering restricted area instead "Do you know how to read? What does the sign say?"Shawn H.
Jean Pennington Properties secured my rental truck with ease and provided me the exact truck dimensions needed for 1 trip of my storage unit supplies to another location...Thank you Jean for a professional transaction!Stephen M.
Your street sign could be a little bit bigger because when you coming down that road and people are on your butt give you a little bit more time to turn your turn signal on if you could see the sign so but other than that you guys were greatPam C.