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Jillian S
Customer Reviews for Pennington Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, very friendly staff.
Larry TService was good. Some of the moving blankets provided were damp and had debris on them. My mover had to be careful of the ones they used.
DINA CThe office lady and her husband are wonderful and helpful!
sandy sI returned the truck after hours (8pm), so I understand there would not be personnel. But the area was very dark, muddy and it wasn't really clear where the truck should go. They had other trucks at the site, but they were behind a "do not enter" roped off area, it was just confusing. Also, while they have a Uhaul sign near the road, it's small and definitely hard to see in the dark. Seems like it should have a light or something.
JAMES RThe van was brand new and looked immaculate, unfortunately the engine in the van balked,ran rough and was terribly under-powered!
Gary NI know it was a rough weather week but the snow removal might have been better. Getting in and around the lot was a little sticky. Besides that, and I've used U Haul many times over the years, best U Haul experience yet. Jean was great to work with, I'll rent from them again for sure.
Mark LBetter place to park when it is returned
James JGreat service and equipment. The gentleman was really.nice and helpful!
Christina SMake it easier to return truck after hours!
James SVery helpful
John HExcellent people to deal with. Thanks
David MThank you, you helped make my move flow smoothly!
Christine EThe location itself was ok. The issue was that I was not told to do the whole "return" process on the app BEFORE I drop keys in a lock box. So after I dropped the keys in the box I open the app to do the return only to find out that it is a very involved process with photo's etc. I DID take photo's before I locked the truck (like I was instructed by the lady) but that was on my phone for my own records, your app is designed such that I CANNOT upload photo's from my phone. So now the truck is locked and I cant upload photo's???? The truck itself was fine, cab was clean and all that, but there was oil or tar or something that the previous renter spilled which means I cant use that section of the truck. My biggest issue is was not related to the site but how you manage the fuel usage. This is the most stupid system I have ever encountered. I get a tank that is "just over" half a tank and have to put it back there, so now I have to thumb-suck how much fuel I used???? Your consultant at your call center actually suggested that I jump in and out of the truck while its filling so that I can keep an eye on the gauge, which means keeping the truck ON, at a gas station, that CLEARLY states your vehicle must be OFF to fill gas. Really man c'mon, just give me a truck with a full tank and I bring it back full, seriously. Other than that it was a good experience.
Renier GThe people who ran the location were very nice & helpful…
Dave OVery poorly marked drop off location. No turn around without entering the "restricted area" where all the other U-Hauls where located. Office marked as closed, even though I was nearly 2 hours before the scheduled drop off time. Person came out threatening about entering restricted area instead "Do you know how to read? What does the sign say?"
Shawn HJean Pennington Properties secured my rental truck with ease and provided me the exact truck dimensions needed for 1 trip of my storage unit supplies to another location...Thank you Jean for a professional transaction!
Stephen MYour street sign could be a little bit bigger because when you coming down that road and people are on your butt give you a little bit more time to turn your turn signal on if you could see the sign so but other than that you guys were great
Pam CJeanne was very responsive and helpful with questions. Very efficient and easy process.
Kathleen PEVERYTHING WAS EXCELLENT AS ALWAYS RENTED FROM YOU BEFORE THIS TIME AND WILL RENT FROM YOU AGAIN WONDERFUL experience. Went out of your way to help me. On a day not even open thanks again
SHELLEY BThe App pick up was a pain, multiples photos required and had to wait on a phone call for 15 minutes. The truck leaked and soaked things on the upper ledge including an area rug and padding. I only drove 10 miles yet the gas gauge went from just under a half tank at pick up, to 1/8 tank at drop off, I was not charged for fuel. For the most part the truck was okay but it did shake quite a bit, possibly because of the 147,000 miles on it. I don't think I would want to drive it cross country, but it was fine for what I needed it for, storing things while my garage floor was refinished, except for the leak which I hope they fix. If I were to recommend the location, it would be to go there during their limited open hours, so you don't have to deal with the app.
Steve SFirst, they are open on Sunday!! Almost no other UHaul dealer is. The staff is friendly, efficient, and knowledgeable. Everything went perfectly smoothly. I have gone here twice and will be back when I need another truck rental.
monica rDon't yell at customers when trying to pick up equipment and don't give them trucks that shake.
Karen WEverything was great. To add to my review it was a rough couple days and it showed on my face and the staff was so kind and even worried about me personally to help. Made me laugh which I needed so bad. Great customer service and kindness.
Summer SThe app would not work when returning the vehicle. Thankfully the owner of the property was there and kindly helped out even though it was after hours.
Sarah SVery clean very friendly and extremely helpful!
James GVery friendly an helpful!
Joseph DPat is by far the best will definitely rent from her again
Edward MThis was an excellent transaction. The people were very informative friendly and helped hook up our trailer and even waited after hours to help us park it when we returned. It was truly a wonderful experience. If we could give 10 stars we would. Thank you!!
Nick VGood customer experience! Used mobile app to pick up at 7am, a nice benefit of this location... truck was ready to go, a few steps and we were off to load / unload / return.
Bradley OYou guys were wonderful tysm! Just wish I would of got gas bc $25 for 5 gallons is crazy!
RACHEL GIt was too creepy to walk into a person's house (inclosed breezeway) to be serviced. The computer system was down and it took way too long. The truck was a rattle bucket mess! Super loose steering.
Kelly PTechnically we received notice to drop off at another location- but we did not see- Lady came out and was not to friendly, sometimes things happen. truck drove well said my husband.
Michael HNothing
Joseph JThe uhaul website and app are TERRIBLE. The "take photo" function wasn't working, my account wouldn't verify, and then my location wasn't "correct" even though I was on the property in front of the truck. Half an hour on the phone with customer service couldn't get it fixed either. Thankfully, the lady at Pennington Properties was still there, saw me having trouble on the phone, and helped me. However, she was also having problems making the uhaul site work, even her parts in the computer. How can you have a business run when your programs don't work? She was extremely patient and helpful and did eventually get things working enough to get me my key. If locations had halfway decent hours on the weekends, I could have physically gone in and done this and saved half the trouble. The website and app need fixing, they were abysmal to try and use.
Kara HIt took me 3 phone calls to get ahold of someone to see where they wanted me to park the truck.
Victoria KNice woman greeted us and helped take care of the return process.
Jill MPut running boards on trucks..the step up is way to high for a woman
Kristy BTruck had just over 1/4 tank of fuel when picked up. I was instructed to bring truck back fully fueled which I did. When I refueled it still had about 40 gallons of the original fuel left. As a consequence I paid quite a bit of extra to pay for somebody else's use.Almost 3/4 of t tank.
Bill LWas very helpful after hours and we will use them again when we need to move
Cathy WI think the customer service at this location was great. I had a pricing issue due to a system glitch and Jean took care of it for me.
Becky SVery friendly staff
Jimmie PEasy check in and check out. Priced well and perfect for our local move.
Greg HThe woman who is the main Owner/associate was very unpleasant and rude. Not helpful and seemed to be very bothered that people were there trying to figure out the check in process, like it was an inconvenience for her to help. Truck was clean and worked out well, but I would not recommend this location due to the nasty attitude and lack of help we were met with.
Jared JI was happy with everything....in my view nothing needs improving... everything went flawless....I'm very happy with UHAUL !!! The young lady at Pennington Properties was awesome, very helpful, and knowledgeable. Thank you for making this part of my move effortless.
Nicky RGreat communication, very helpful, super easy to work with! Thanks again for all the help.
Christopher WVery accommodating and highly recommend!
Gregory JThis wasn't my choice for pick up location, was about 30 minutes farther from my house. But the location was fine and self-checkout was convenient.
Gregory JClosed at 2 pm didn't know where the truck was to be put.
Michael N