Rented a 20 truck for 24 hours returned in 10 hours. Lady wasn't too friendly never mentioned a drop off key box or where it was. Rental was $39.95 which ended up being $96.62. Charged $14.85 for 3 gallons of gas which would make it $4.95 a gallon??? Went to Brunswick and back to Medina which is 14.7 miles one way. Next time will go to a different Uhaul and tell friends to use a different place.
Kevin L
Customer Reviews for Pennington Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always friendly and helpful. Thanks
STEVE NVery kind. Thank you
Alexia BCommunication would be my only improvement. I never received a call to confirm that the truck I requested was available, or that the time we needed that truck was available. In the email it said I’d receive a call to confirm all of this by 6/1 (we needed the truck on 6/7), but never did. I called the day before the move since I still had not heard from the location, and I needed to make sure we had a truck for moving homes. I had to leave a voicemail, and ended up using the chat online with a customer service representative to verify we had a truck in the morning. The day of the move, I received a call about an hour beforehand saying the truck was good to go. I thought the process of renting the truck was super easy and user friendly, and affordable. The truck and equipment was in great shape.
ANDREW Rthis was a small place so parking was a little tricky. More signs would've been helpful.
Jennifer MLocation was very good, Vehicle had slight inside cab door damage that couldn't be documented online at pickup, had to leave a message about the issue. The requirement of using the APP was not appreciated, the location had to scan my license for me because with my phone I couldn't install the APP on it. Going online at return was no help either. I had to CALL after hours and wait 20 minutes to speak to someone or else there would be a $20 added charge the next day for inspection without photos. Once on the phone things got accomplished very quickly. There was no option to upload pictures on the website, I had to get an email from the Customer Service agent and reply to it. Way to tedious. You should just be able to use the website the same as the APP. Overall an A- rating.
CHRISTOPHER TSpoke with Jean at Pennington Properties. She was super helpful!!
WILLIAM LThe U-Haul APP is Junk!!! It Didi not Work, so the Secretary that I called at this location said to Just Deposit the keys and she would do the rest.
Matthew SThis was a sort of weird location for a U-Haul pick up and drop off spot, but the man was helpful and the drop off was easy.
KAREN AEs muy buen la atención y muy respetuoso
ANGELO MWell too start half of my furniture was RUINED because the uhaul that was rented too us leaked from the inside. It also has engine problems and kept almost stalling while i was driving. Id like a refund on most of my money due too all my damaged furniture.
Kaylee FThis is at someone’s house. Parking was jam full with vehicles and parking proper was next to impossible. The drop off box was not easy to locate- there was a giant uhaul parked in front of it. I was searching for the drop off box and a guy came to the door and told me that the box is attached to the barn (and not by the office door). I apologized as I didn’t see it. You’d think for running a business from their home they’d keep up on things a little better.
Howard SOffice smelled like dogs and urine, trailer was all muddy.
THADD HUhaul was fine, the location was a dump.
STEVEN AThe gentleman there was extremely helpful. He was super busy and still took the time to help me adjust my hitch. He also helped me change my order and was very kind about it even though I was the one who had the problem. Fantastic experience!
KYLE GVery nice people, easy to work with. Would use again anytime 🙂
JAMES CVery nice and professional people!!!!!!
WALLACE MI couldn’t get ahold of the location when the return instructions weren’t working.
Brooke BParking was difficult and the signage was confusing. It said return vehicles here, but don't enter.
Donna BI was charged twice the amount for 1 day rental. I’m still waiting on receipt for credit of over charging.
PAUL ANothing ,the lady help me was awesome and very kind.
BRIAN MOdd dropping truck off at someone’s private property
DYLAN TJean was very accommodating and personable
RICHARD WThey have the nicest people very helpful
AMOS SNothing this is best U-Haul place I’ve ever rented from!
DANIEL RNo reservation, but they got me in and out quick!
WILLIAM HFirst time renter and the owners were great!
DANIEL RPersonnel was nice. Drop off was simple and easy. Would pick up or drop off here if needed in the future.
TODD BJean Pennington is very helpful and worked with us to get us what we needed.
DAVID AAlways friendly people there and the trucks, trailers, etc are there when you reserve them. This is not always found at other places. I'll rent again.
MARK LGood people at this location! Smooth transition. I will use them again.
DOUGLAS CTruck was clean. The check engine light came on for maintenance on a stabilizer.
DEBORA MThe staff at this location was amazing! Even though we had chosen automated drop off, there was a very nice lady who came out and helped us through the process and made herself available to us the entire time we were there. She was wonderful!
Heather CThis location was great but checking in online took 52 min which really messed up my plans. There needs to be an update or perhaps it was a one time thing but I’ll never do that again
William EMost carefree, seamless transaction ever
PAUL HThis is my second time renting a truck from this location. The trucks are always well maintained and spotless. Check in is simple, especially if you come during the open hours, where the owners are friendly and efficient; I had my rental in under 10min. I advise checking in at the office if you can: my first time renting I tried using the app and wound up needing to go to the office anyways after wasting a bunch of time. Not a problem on the owners’ end, rather an app issue. Regardless, I will rent from here again and encourage others to do so.
Emily VThe location was easy access. The people were friendly and professional. I was in and out in minutes. I will definitely recommend this location!!
STEPHEN BThe drop off was easy and efficient.
WILLIAM NVery nice people.
Amos SNothing needs improvement. The staff was courteous and friendly. The whole sign in process took less than 15 min. Not only will I use them again but refer any friends that need a rental to them. Buisness done the way it used to be. T.y. God Bless
JAY N3rd time that I utilized this pick-up location, this year. Friendly, quick, service.
JOSHUA GGreat people, absolutely loved them. Extremely helpful too.
BRYON SI'm pretty sure the location offered any and all sizes and types of trucks etc to rent. The location was very difficult to keep a signal to do what is needed on line. It is necessary to go to the office to complete the transaction. The lady in charge seems put out by this but, disspite her lack of people skills she was very helpful. We accidently left 2 FOBs in the truck and recieved a call on our way home from dropping off the truck to alert us of this. We live about 50 minutes from rental location so the next day I called to let her know I was on my way to pick those up. I had to wait an additional 25 minutes while I watched her help someone hook up a trailer before I could get my FOBs.
Ronald RHelpful friendly people at this location. Great customer service.
MARK OFriendly staff and fast service
Thomas MService was above and beyond.
Christopher MWe rented a car dolly to tow a vehicle from OH to OK. The equipment was in good condition. The Uhaul provided oiled the racket straps at our request. Everything about the dolly was in excellent condition and functioned properly. The Uhaul provider showed us how to us it and hooked it onto our tow vehicle. I would highly recommend Uhaul and this provider.
Cheryl MThe gentleman was friendly.
DANIEL RFriendly and amazing service.
Urvin PStop smoking inside. Welcome to the 1980’s……..
BENJAMIN BGreat friendly service.
NICHOLAS BGet your online equipment locator up to date so I don't have to add an hour on to my time to do what I need to do.
Donald M