Customer Reviews for Pennington Properties
(U-Haul Neighborhood Dealer)

794 reviews

5745 Lafayette Rd   Medina, OH 44256

(330) 723-9850

Office Hours

  • Mon: 9 am - 1 pm
  • Tue: Closed
  • Wed-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(330) 723-9850

5745 Lafayette Rd
Medina, OH 44256

Services at this Location:

Office Hours

  • Mon: 9 am - 1 pm
  • Tue: Closed
  • Wed-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

this was a small place so parking was a little tricky. More signs would've been helpful.

Jennifer M 
Rating:
5.0

Location was very good, Vehicle had slight inside cab door damage that couldn't be documented online at pickup, had to leave a message about the issue. The requirement of using the APP was not appreciated, the location had to scan my license for me because with my phone I couldn't install the APP on it. Going online at return was no help either. I had to CALL after hours and wait 20 minutes to speak to someone or else there would be a $20 added charge the next day for inspection without photos. Once on the phone things got accomplished very quickly. There was no option to upload pictures on the website, I had to get an email from the Customer Service agent and reply to it. Way to tedious. You should just be able to use the website the same as the APP. Overall an A- rating.

CHRISTOPHER T 
Rating:
5.0

Spoke with Jean at Pennington Properties. She was super helpful!!

WILLIAM L 
Rating:
5.0

Customer did not leave a comment.

GREGORY V 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S 
Rating:
3.0

The U-Haul APP is Junk!!! It Didi not Work, so the Secretary that I called at this location said to Just Deposit the keys and she would do the rest.

Matthew S 
Rating:
3.0

This was a sort of weird location for a U-Haul pick up and drop off spot, but the man was helpful and the drop off was easy.

KAREN A 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S 
Rating:
5.0

Es muy buen la atención y muy respetuoso

ANGELO M 
Rating:
1.0

Customer did not leave a comment.

JUSTIN M 
Rating:
3.0

Customer did not leave a comment.

Michael S 
Rating:
1.0

Well too start half of my furniture was RUINED because the uhaul that was rented too us leaked from the inside. It also has engine problems and kept almost stalling while i was driving. Id like a refund on most of my money due too all my damaged furniture.

Kaylee F 
Rating:
5.0

Customer did not leave a comment.

THOMAS G 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
2.0

This is at someone’s house. Parking was jam full with vehicles and parking proper was next to impossible. The drop off box was not easy to locate- there was a giant uhaul parked in front of it. I was searching for the drop off box and a guy came to the door and told me that the box is attached to the barn (and not by the office door). I apologized as I didn’t see it. You’d think for running a business from their home they’d keep up on things a little better.

Howard S 
Rating:
3.0

Office smelled like dogs and urine, trailer was all muddy.

THADD H 
Rating:
5.0

Customer did not leave a comment.

RYAN M 
Rating:
2.0

Uhaul was fine, the location was a dump.

STEVEN A 
Rating:
5.0

The gentleman there was extremely helpful. He was super busy and still took the time to help me adjust my hitch. He also helped me change my order and was very kind about it even though I was the one who had the problem. Fantastic experience!

KYLE G 
Rating:
5.0

Very nice people, easy to work with. Would use again anytime 🙂

JAMES C 
Rating:
5.0

Customer did not leave a comment.

KEITH D 
Rating:
5.0

Customer did not leave a comment.

GARRETT E 
Rating:
4.0

Very nice and professional people!!!!!!

WALLACE M 
Rating:
5.0

Customer did not leave a comment.

STEVE N 
Rating:
5.0

Customer did not leave a comment.

Sandy P 
Rating:
5.0

Customer did not leave a comment.

RONALD M 
Rating:
2.0

I couldn’t get ahold of the location when the return instructions weren’t working.

Brooke B 
Rating:
5.0

Customer did not leave a comment.

Warren M 
Rating:
4.0

Customer did not leave a comment.

DAVID F 
Rating:
3.0

Parking was difficult and the signage was confusing. It said return vehicles here, but don't enter.

Donna B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P 
Rating:
3.0

I was charged twice the amount for 1 day rental. I’m still waiting on receipt for credit of over charging.

PAUL A 
Rating:
5.0

Nothing ,the lady help me was awesome and very kind.

BRIAN M 
Rating:
3.0

Odd dropping truck off at someone’s private property

DYLAN T 
Rating:
5.0

Customer did not leave a comment.

MAXWELL M 
Rating:
5.0

Jean was very accommodating and personable

RICHARD W 
Rating:
5.0

They have the nicest people very helpful

AMOS S 
Rating:
5.0

Nothing this is best U-Haul place I’ve ever rented from!

DANIEL R 
Rating:
5.0

No reservation, but they got me in and out quick!

WILLIAM H 
Rating:
5.0

First time renter and the owners were great!

DANIEL R 
Rating:
3.0

Customer did not leave a comment.

MARY G 
Rating:
4.0

Customer did not leave a comment.

Jody P 
Rating:
3.0

Personnel was nice. Drop off was simple and easy. Would pick up or drop off here if needed in the future.

TODD B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E 
Rating:
5.0

Jean Pennington is very helpful and worked with us to get us what we needed.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

RYAN S 
Rating:
5.0

Customer did not leave a comment.

SANDY B 
Rating:
5.0

Always friendly people there and the trucks, trailers, etc are there when you reserve them. This is not always found at other places. I'll rent again.

MARK L 
Rating:
5.0

Customer did not leave a comment.

SARAH H 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL L 
Rating:
5.0

Good people at this location! Smooth transition. I will use them again.

DOUGLAS C 
Rating:
4.0

Truck was clean. The check engine light came on for maintenance on a stabilizer.

DEBORA M 
Rating:
5.0

Customer did not leave a comment.

ERIN H 
Rating:
5.0

The staff at this location was amazing! Even though we had chosen automated drop off, there was a very nice lady who came out and helped us through the process and made herself available to us the entire time we were there. She was wonderful!

Heather C 
Rating:
5.0

This location was great but checking in online took 52 min which really messed up my plans. There needs to be an update or perhaps it was a one time thing but I’ll never do that again

William E 
Rating:
5.0

Most carefree, seamless transaction ever

PAUL H 
Rating:
5.0

This is my second time renting a truck from this location. The trucks are always well maintained and spotless. Check in is simple, especially if you come during the open hours, where the owners are friendly and efficient; I had my rental in under 10min. I advise checking in at the office if you can: my first time renting I tried using the app and wound up needing to go to the office anyways after wasting a bunch of time. Not a problem on the owners’ end, rather an app issue. Regardless, I will rent from here again and encourage others to do so.

Emily V 
Rating:
5.0

The location was easy access. The people were friendly and professional. I was in and out in minutes. I will definitely recommend this location!!

STEPHEN B 
Rating:
5.0

The drop off was easy and efficient.

WILLIAM N 
Rating:
5.0

Customer did not leave a comment.

Dawn E 
Rating:
5.0

Customer did not leave a comment.

Edward W 
Rating:
5.0

Customer did not leave a comment.

Eileen P 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Very nice people.

Amos S 
Rating:
5.0

Customer did not leave a comment.

BARRY P 
Rating:
5.0

Customer did not leave a comment.

JOHNNY K 
Rating:
5.0

Nothing needs improvement. The staff was courteous and friendly. The whole sign in process took less than 15 min. Not only will I use them again but refer any friends that need a rental to them. Buisness done the way it used to be. T.y. God Bless

JAY N 
Rating:
5.0

3rd time that I utilized this pick-up location, this year. Friendly, quick, service.

JOSHUA G 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G 
Rating:
5.0

Great people, absolutely loved them. Extremely helpful too.

BRYON S 
Rating:
3.0

Customer did not leave a comment.

Pamela C 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
5.0

Customer did not leave a comment.

Amy M 
Rating:
3.0

I'm pretty sure the location offered any and all sizes and types of trucks etc to rent. The location was very difficult to keep a signal to do what is needed on line. It is necessary to go to the office to complete the transaction. The lady in charge seems put out by this but, disspite her lack of people skills she was very helpful. We accidently left 2 FOBs in the truck and recieved a call on our way home from dropping off the truck to alert us of this. We live about 50 minutes from rental location so the next day I called to let her know I was on my way to pick those up. I had to wait an additional 25 minutes while I watched her help someone hook up a trailer before I could get my FOBs.

Ronald R 
Rating:
5.0

Customer did not leave a comment.

PAUL L 
Rating:
5.0

Helpful friendly people at this location. Great customer service.

MARK O 
Rating:
5.0

Customer did not leave a comment.

Amos S 
Rating:
5.0

Customer did not leave a comment.

JOHN V 
Rating:
3.0

Customer did not leave a comment.

JOSEPH T 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B 
Rating:
3.0

Customer did not leave a comment.

chris o 
Rating:
5.0

Friendly staff and fast service

Thomas M 
Rating:
5.0

Service was above and beyond.

Christopher M 
Rating:
5.0

We rented a car dolly to tow a vehicle from OH to OK. The equipment was in good condition. The Uhaul provided oiled the racket straps at our request. Everything about the dolly was in excellent condition and functioned properly. The Uhaul provider showed us how to us it and hooked it onto our tow vehicle. I would highly recommend Uhaul and this provider.

Cheryl M 
Rating:
3.0

The gentleman was friendly.

DANIEL R 
Rating:
5.0

Friendly and amazing service.

Urvin P 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P 
Rating:
5.0

Customer did not leave a comment.

MARK L 
Rating:
5.0

Stop smoking inside. Welcome to the 1980’s……..

BENJAMIN B 
Rating:
5.0

Great friendly service.

NICHOLAS B 
Rating:
5.0

Customer did not leave a comment.

CHARLES P 
Rating:
4.0

Customer did not leave a comment.

Shannon H 
Rating:
4.0

Get your online equipment locator up to date so I don't have to add an hour on to my time to do what I need to do.

Donald M 
Rating:
5.0

Customer did not leave a comment.

Samantha N 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

RANDAL W 
Rating:
5.0

All improvements are about the app. The location and the people working there were great! But the app is terrible. Makes us use three numbers rent a truck! And the app crashed when I was almost done with check out and had me restart the process over again. The app is horrible!

Benjamin L 
Rating:
5.0

The people at this location are helpful & considerate. They even opened up on their day off.

CHARLES P 
Rating:
5.0

Great location and people to rent from. The first U-Haul I picked up had a hub or bearing issue. The customer service was excellent handling this problem. After the first trailer had a wheel issue they allowed me to come back and exchange for another after work hours.

Geoff N 
No reviews have been submitted for this location.
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