Customer Reviews for Pennington Properties
(U-Haul Neighborhood Dealer)

530 reviews

5745 Lafayette Rd   Medina, OH 44256

(330) 723-9850

Location Hours

  • Mon: 9 am - 1 pm
  • Tue: Closed
  • Wed-Sun: 9 am - 1 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(330) 723-9850

5745 Lafayette Rd
Medina, OH 44256

Services at this Location:

Location Hours

  • Mon: 9 am - 1 pm
  • Tue: Closed
  • Wed-Sun: 9 am - 1 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Have equipment I wanted to rent available at the original location I chose.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

Dianna H. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
1.0

👎🏻

Nancy R. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Rex P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

This location was very difficult to find at night with no lighted signage from the road. It would have been helpful to know it would look like a residential driveway. We were unable to get the website to find/share our location for the online return but the owner was very flexible and took care of it for us.

Lisa D. 
Rating:
5.0

The location is great and the people are helpful. The pickup process over the phone was easy, but when we dropped it off the website kept glitching and we had to start over a couple times.

Bethany W. 
Rating:
5.0

Th only issue we had was a wifi issues initially when we picked up the truck with mobile; using the uhaul l app , we were having issues with one of the screens populating up the dash board. It was much easier on the return, we were sent a text link, and then it worked quickly

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

PEGGY S. 
Rating:
5.0

Really a nice location - management went the extra mile to meet my needs!

Daniel B. 
Rating:
3.0

Dropped off after hours. Everything went as described.

Peter R. 
Rating:
4.0

The steering on that truck was very loose. I expect that on a rental truck, but this was the worst of any vehicle I've ever driven. The wheel would move 20 or 30 degrees before the wheels would respond.

Jon C. 
Rating:
4.0

Customer did not leave a comment.

LINDA S. 
Rating:
4.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Jaime H. 
Rating:
5.0

Very friendly company that will replace a reserve truck even if it's bigger at no extra cost . That is a respectable ran business!!!

Theresa K. 
Rating:
2.0

U-Haul sign was not very visible, especially at night which is when I picked up my truck. They need to have a lighted sign ot at least one with a light shining on it.The code box to get my key also was not lighted. I had to try to balance my cellphone in flashlight mode in one hand while trying to dial in the code with my other hand. The pick up and drop off my truck by smart phone process was horrible. It was the first and last time, I will ever use that process.

vicky G. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
3.0

I was charged for the insurance and I specifically took that charge off when I ordered it. I would appreciate my 15 dollars back.

ADAM W. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Radio did not work

brandon N. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The best uhaul dealer around.

Shannon B. 
Rating:
5.0

Check-in and check-out process was a little time consuming. I think it's awesome that you've automated everything and have all accessible via a mobile device, but there were a ton of pictures and waiting for the app to tell me what to do next to finalize everything.

Matt A. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Friendly service

KYLE Y. 
Rating:
3.0

The engine light was on for the entire duration of the day. Additionally, it was extremely difficult to turn the ignition key. I know that sometimes you have to jiggle the steering wheel to get the key to turn but there was no rhyme or reason as to when the key would turn or not.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

GPS location did not work for this location. Wanted to do online pick up and drop off and it would not work giving a message that I was not at the location. Employee had to do the pick up paperwork.

JASON M. 
Rating:
5.0

nothing

Richard B. 
Rating:
4.0

His company rented me a unsafe vehicle. It shook violently if you went over 60 miles an hour. It was a 90° day the air conditioning does not work in the truck. And the gas gauge did not function properly. And they're still trying to bill me full price. Absolute horrible. Waited on hold for over 45 minutes just to speak to somebody who transferred me to somebody else and had to wait another 30 minutes Horrible customer service.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
2.0

The place seemed a little sketch. Wanted to get out of there immediately. The steering wheel had something sticky all over it and the truck smelled of smoke.

Laura A. 
Rating:
3.0

Rental person was very helpful.

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY U. 
Rating:
1.0

Order! better communication with customers make sure that you take care of your customers better service and your response time needs help

Monica T. 
Rating:
5.0

Customer did not leave a comment.

Terri F. 
Rating:
3.0

It was a bit confusing what to do since it was after hours. The sign indicated one thing, and their were no clear directions as to what to do.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
3.0

The online pickup and drop off process was absolutely horrible. Took 45 min to figure out everything using mobile device, license would not scan, having to upload so much crap b4 and after was ridiculous! Will never do 24/7 again. Also, the 15' size truck I was confirmed to rent was changed to a 26' size which was way too big and difficult to manage the space I needed to maneuver within. I had no choice, had to take it if I wanted to accomplish my project. You can take a reservation,, you just can't hold a reservation! Will only rent a uhaul in the future if I can access a live person face-to-face!!!!!

Cheryl K. 
Rating:
1.0

Equipment per rental was NOT available, no notice about it until time of rental. LIED about situation and got caught in lie. Called Uhaul who was supposed to alter mileage rate to compensate and did not .

Dave G. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Very nice people. Prompt and courteous.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
2.0

Trying to return drunk here at 9pm at night was horrible, Passes the place twice because there is no lights and a tiny sign in the yard. Way to hard to find. Then very dark trying to find key drop.

DANIELLE S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Very nice and easy to work with.

Charles C. 
Rating:
4.0

I reserved 12 packing blankets and wasn't informed until the day before or day of that none were available. While our rental contract was adjusted with the removal of the charge, this could've been a much different situation if items we were moving were damaged because we didn't have them. As it was, I had to use my own regular bed blankets to alleviate the possibility of damage.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
4.0

The online check in process did not work and was very cumbersome. The representative at the pick up station finally came out and helped me get through the check in process, "in person". She was very helpful. Because of this I did not get to look in the vehicle until after the process was complete. Upon entering the truck, the floorboards were very muddy and the steering column, dash and driver's side area was covered in cigarette ashes and the cab smelled of cigarette smoke. I found this funny since the rep specifically asked me if I smoked and there was a No Smoking sticker on the driver's side window.

Travis W. 
Rating:
4.0

Customer did not leave a comment.

Valeriy K. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
4.0

Customer did not leave a comment.

BRANDON A. 
Rating:
3.0

We appreciated the good rate.

STEPHEN F. 
Rating:
4.0

Muddy day so floor was muddy but other than that all was well!

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
4.0

Explain the contact less more

Rebecca P. 
Rating:
5.0

Make key drop off a little more visible, adding bring colored signs or reflective tape near the key box

RACHEL D. 
Rating:
5.0

Jean was wonderful. Pleasant, helpful and efficient. Thank you so much.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

sherry M. 
Rating:
4.0

Customer did not leave a comment.

Harry G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

Customer did not leave a comment.

Hani Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
1.0

Clean van don't block driveway

michael R. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

My son moved last month, used this location. Easy in and out. I moved this month, truck was nice and clean, tank full. No issues. We will be using them for sure in the future!

Sherri R. 
Rating:
5.0

Very friendly at this office.

ADAM M. 
Rating:
5.0

Such wonderful customer service. Provided a clean cargo van on a Sunday for a last minute furniture pick up and move. I definitely recommend :)

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
2.0

Lady at front desk was rushing me and was impatient with me, van was good but customer service is just as important.

noah S. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

Friendly and helpful people and a local business; I prefer to do business with locally owned enterprises. This worked out well and was very convenient. I will rent from Pennington Properties next time I need a truck.

James F. 
Rating:
5.0

Customer did not leave a comment.

janice Z. 
Rating:
5.0

I would suggest letting customers know they must have WiFi enabled in order for the 24/7 truck pick up to work. Maybe this information was clearly illustrated, but I missed it and it was frustrating until I figured that part out!

Barry K. 
Rating:
1.0

Go somewhere else

David O. 
Rating:
4.0

It took over 5 mins to wait for the code to get to the key for the truck. We were in a time crunch due to bad traffic, and movers were waiting for us to arrive with the truck.

Jennifer K. 
Rating:
5.0

it was a great experience, the UHaul folks were very friendly and accommodating - i would highly recommend.

Charles K. 
Rating:
4.0

Trying to pickup from e phone wasn't working. It said I completed the online checkout but couldn't find my location. Luckily even though the office was closed she was still there and opened up to check out.

TIMOTHY H. 
No reviews have been submitted for this location.

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