Customer Reviews for Pepp Motors
(U-Haul Neighborhood Dealer)

Rating:

5.0

everythign was top notch. well represented

Rating:

3.0

Trailer was covered with mud on the outside and also dirty on the inside. Drop off instructions were not clear and there was no barcode to scan, as requested in UHaul drop off email.

Rating:

5.0

We've rented a truck twice in a week from this location for a project where we needed more room to haul things than a pick up truck. The first time, the engine light was on. Cab was dusty but that's often what vehicles are like in the U.P. so not a problem for us. The people were friendly and so was Tank!

Rating:

5.0

I don't know how you could improve for the next customer. It was a great experience to rent from Pepp Motors. The guys are so friendly. If I ever need one again it will be from them.

Rating:

1.0

I had nothing but problem's with pepp motors with getting my money back i will never go there again and I will never tell anyone to go there ever

Rating:

2.0

Make sales agents more responsive to customers. I picked up a truck to move household goods. I didn’t open the back until I got to the pickup point. The cab had been poorly cleaned out. Not even swept or vacuumed. The previous renter had used the enclosed truck to haul topsoil or dirt and never swept it out. Sign said clean it out or you will be charged $25. When I returned truck I asked for a $25 credit for cleaning. No response. He admitted that truck box had not been checked before I picked up. I had to pay full price for bad service and being ignored.

Rating:

2.0

The truck was situated in an area that had road plow drifts blocking the only way out . To get the truck out I had to do a three point turn (hoping not to hit other Uhaul trucks or get stuck in the plow drifts) and this was just to get the truck facing a possible exit path. The exit had a road plow drift that had to be driven thru and hope that you did not hit a 26' truck on the other side. The interior of the truck box had debris on the floor, which fortunately did not effect what I needed to move.

Rating:

1.0

Absolutely horrible experience here. I was charged an extra day even though I delivered the truck on time. I was charged the extra day because they said I did not download their app and check in using the app. The employee stated "that's your problem" when I called to dispute it. Avoid this place at all costs.

Rating:

2.0

Truck was buried in the snow, no effort was made to prepare it or help get it unstuck when trying to leave. Windshield covered in inches of ice & snow.

Rating:

5.0

The nice woman at the front desk was very friendly.

Rating:

3.0

The light in the back inside the trailer wasn't working, the tire on the dolly was flat and checking in and out is very time consuming, specially since it was night time .. I couldn't finish my haul as there was no light..

Rating:

5.0

Fast, easy & affordable

Rating:

3.0

comment is not specific to either pick up or drop off locations but related to the equipment itself. The tongue weight of the empty trailer we rented must be in excess of 200 lbs--far too heavy for most people to lift onto their hitch. There needs to be a frame jack for the larger trailers.

Rating:

2.0

No space to set trailer. Parking lot packed with vehicles. Location closed on weekends

Rating:

4.0

The person at the front desk was Helpful Kind and Knowledgeable. The equipment was NOT beat up and rusty. Off topice a bit, but they sell used cars and I now have a location to have a look see.

Rating:

5.0

The app is super slow and easy to accidentally back out of where you’re at in the app and lose the page all together

Rating:

4.0

Wipers didn't work in the rain.had to fight to keep it in the lane.inside dash lights didn't work.good on gas.very nice people.

Rating:

3.0

While I was directed by U-Haul to return the trailer I rented to this location, I felt bad dropping off here because the shop was overcrowded with recent returns. Moreover, it seems the shop owner hadn’t been informed ahead of time that another trailer was headed his way. Also, I needed help unhitching, and in his frustration the owner begrudgingly assisted me. As a customer, I don’t like being in the middle, and it sure felt that way.

Rating:

3.0

Called and told there was no tuck available, and then that the location was closed, despite having a contract for that truck at that location. Ended up getting a larger truck, which we didn’t want/need with zero concession from haul. Truck on 1/4 tank of gas at pick up and truck bed not cleaned out. Will never rent from haul again.

Rating:

3.0

This is the 2nd time I've dropped off there and no one was available- I had to call the 800 # and it took 30mins to reach a human to make sure I could actually drop it off - the internet auto reply said I had to wait till Monday- that person o. The phone was very helpful

Rating:

1.0

I had a reservation for a 10 foot truck and a car transport in Gwinn, Michigan. U-Haul called on Monday and asked if I could pick up the equipment in Marquette instead; I asked if they could verify that the truck and the trailer would be there. When I arrived at the location, which took me over two hours drive to get to Uhaul, the trailer was not there? I was still charged for a tow dolley, which I never touched. A few miles after driving, the check engine light came on. I called the number at the bottom of the receipt because it states, if you have questions or problems, call. When I called the gentleman he said he didn't know why I was calling him. Ultimately I was charged for a truck AND a tow dolly. I NEVER RESERVED or RENTED A TOW DOLLY!

Rating:

4.0

The only reason I didn't give 5 star on location is the lack of space in the parking lot. Great staff though, easy renting and returning. Great overall experience.

Rating:

4.0

Be aware there’s no weekend pick-up Since my original location for pick up was changed at the last minute, the guys at Pepp motors did a GREAT job doing their very best to accommodate my needs very quickly with very little time and information from U-haul I won’t use U-haul for any future needs Thanks to Pepp Motors for assisting me

Rating:

3.0

The online checkin process was useless. Finally got our rental 3 hrs later. When we arrived at our final destination it was much later than expected and our helper had gone home. You need to improve your online services.

Rating:

5.0

Very courteous and quick. Thank you.

Rating:

4.0

When dropping off, a receipt was never emailed to me. I tried to call Uhaul and waited for 40 minutes before hanging up and waiting for Uhaul to call me back. I was still never able to speak to a representative. I am not sure if the return process was completed as I am still waiting for confirmation email.

Rating:

5.0

That was a big truck!

Rating:

4.0

Trailer lights did not work

Rating:

5.0

U-haul made my trip too easy!

Rating:

5.0

All good—easy and fast!

Rating:

5.0

This rental was to replace a rental I had to cancel because my original location didn’t have my equipment available

Rating:

5.0

Everything went great!!

Rating:

3.0

The only issue I had was with the app. I had to call costumer service to get my rental added into my account. But after that, I still didn't have the option to pick up my truck. But after getting transferred to the correct department, the costumer service team was able to walk me through everything and we got the truck. It did take 45 min, so we got a later start then intended, but it all worked out ok.

Rating:

4.0

Make sure transaction is completed when trailer is returned not 3 days later,and being charged extra because it wasn't shown as returned

Rating:

1.0

Lock on the U-Haul was malfunctioning, could not get it to work. I was very unsatisfied with the u-haul application and went past my 3 hour time limit of the rental which if I get charged additionally for I will be unhappy.

Rating:

5.0

Easy pick up location. Friendly through service

Rating:

3.0

The mobile 24/7 pickup/dropoff was annoying and hard to navigate. If the account is in your name and you have another person listed ANYWHERE you can't use them as a secondary contact. We were however able to extend our rental past the original amount of time we expected to need free of charge and that was very handy.

Rating:

5.0

Staff were very helpful and knowledgeable.

Rating:

3.0

Top notch customer service. Friendly and knowledgeable staff.

Rating:

1.0

Pepp Motors Uhaul location forgot to put a key in the lockbox and set up my rental as a mobile pickup. I waited on hold for an hour until I was able to talk to someone who switched my reservation to another truck. The service associate was very helpful and stayed on the phone until I had the keys in hand.

Rating:

5.0

SPEED UP YOUR COMPUTERS

Rating:

3.0

There needs to be information on how long it will take to pick up the truck. We had a reservation at 9, but didn’t leave until almost 9:45 due to all the verifications. Perhaps making it easier to do some things a head of time, or being upfront that it will likely take 30 mins before you can leave with the truck. It was frustrating to have to wait around for someone to call us.

Rating:

3.0

If the location isn't open for business on a scheduled return date. Customer should be able to return on next that establishments next business day without any additional charge. As far as U-Haul as a company the rates you advertise are completely misleading.

Rating:

3.0

The 24/7 pick up and drop off system was terrible. The app never worked properly all the way through the process either on pickup or drop off and the wait time to speak with someone at customer service was ridiculously long. What should have taken “a few minutes” according to your video took more than an hour. It was a terrible system and will keep me from ever using U-Haul again if I can avoid it!

Rating:

2.0

Provide a better warning about how you get locked out of the pickup process if you're not within 15 minutes of the pickup. I had to spend 20min with customer service to reschedule my pickup because I had scheduled an hour earlier than realized, and then another 15 when the app crashed and didn't give me the key box number or access code so I could get my key.