Customer Reviews for Pepp Motors
(U-Haul Neighborhood Dealer)

105 reviews

2203 US 41 W   Marquette, MI 49855

(906) 232-3925

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(906) 232-3925

2203 US 41 W
Marquette, MI 49855

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The load area was very clean, but the truck cab was filled with dog hair and there was dog slobber all over the driver and passenger door windows. Everything else was fine.

David M. 
Rating:
5.0

Customer did not leave a comment.

nancy D. 
Rating:
5.0

Customer did not leave a comment.

criss M. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Loaders and unloaders hired were fantastic.

Christopher N. 
Rating:
5.0

The service and attitude were awesome. I would refer a friend or anyone who would ask were to get a Uhaul.

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

Donna K. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Harold A. 
Rating:
3.0

The truck that I picked up wasn't completely unsafe and should have been removed from the fleet a long time ago. See my reservation for additional details. I would like to be very clear that I am not blaming even 1 ounce of this on Pepp Motors. UHaul has to do better at securing reservations more than 24-48 hours in advance and they should ensure that the retailers are actually doing a full walk though/ drive through of each vehicle once it's returned.

Ingrid O. 
Rating:
4.0

Customer did not leave a comment.

BRYCE JOSEPH G. 
Rating:
5.0

Everything was great.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Pickup location was changed costing more miles. Windshield was full of bugs from previous use. No furniture dolly or blankets requested. Despite submitting email and calling, I was still charged for items I didn't receive. Now I must call a 2nd time.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

DALE JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

The inside of the windshield was a bit dirty, but otherwise the truck was perfect for what we needed it for.

Timothy L. 
Rating:
5.0

Great experience 🙂

Donald D. 
Rating:
3.0

Contactless check-in is a pain. It's quicker and easier when there is actual staff to do it for you.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

The inside of cab floor had San on it, but guess that should be expected up here. Empty bottle on floor and temp control knob was broken. The people were excellent and truck ran well.

Jerome S. 
Rating:
3.0

Customer did not leave a comment.

JEROME GERARD H. 
Rating:
4.0

My only complaint, the air conditioner barely worked.

Wendy F. 
Rating:
1.0

Reserved pickup for Sunday not able to get uhaul as agent didn't set up properly so had to rent from another location causing multiple rentals

Cheryl S. 
Rating:
3.0

The cab was relatively clean, but there was a liquid in one of the cup holders and a general griminess to the cab. My understanding is that this rental was dropped off using the app so no third-party to the previous renter inspected it, so I am unsure about what could be done.

Justin W. 
Rating:
3.0

This rental was way to expensive. If I would have had any other option I would have gone to them. Paying almost $500 to rent a trailer for 4 days is unreasonable. The location was not the issue, the price dictated by uhaul is the problem. Lower the price

BRAD L. 
Rating:
5.0

The website for returning the truck after hours was impossible to figure out! Really impossible!! I was never able to figure it out and I don't generally have any problems with computers. Th U-Haul dealer I used was very kind and checked it back in for me.

heidi C. 
Rating:
5.0

Customer did not leave a comment.

bill G. 
Rating:
5.0

Customer did not leave a comment.

Josephjohn G. 
Rating:
5.0

Service was great, staff was very accommodating

DANIELJAMES A. 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

ALLENMARK S. 
Rating:
5.0

Customer did not leave a comment.

MARJA CHRISTINE O. 
Rating:
5.0

Lubricate the winch so that strapping down is not such a questionable/onerous endeavor

jim K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Martha S. 
Rating:
4.0

Customer did not leave a comment.

judy H. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Let us know ahead of time that the items are not on the damn truck. We moved a 4 bedroom house with 1 utility cart and NONE of the other carts/pads I had ordered.

MARLINA M. 
Rating:
4.0

Customer did not leave a comment.

Lucas W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOSEPH C. 
Rating:
5.0

Very efficient and friendly. Uhaul was ready when we arrived!

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Joymarie G. 
Rating:
4.0

The men at this location were fine, pros who know what they're doing and served their customers well . . . BUT . . . tell your CEO to get a spine, stand up, and tell the Dems and Rinos they can take their Environmental and Cost Recovery Fees and shove em up where the sun don't shine. Those fees are nothing but CCP-commie BS aimed at fleecing patriots. . . . a spine . . . got it? Long ago this was called featherbedding and is just another way to screw customers. Thanks

stephen M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
3.0

Tell the truth. Told us .69 a mile Charged .99 a mile. Charged insurance cost without even mentioning it. Hopefully this isn't your policy.

janice B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Susannah H. 
Rating:
5.0

Great agency.

JOHN ARNOLD J. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Located 1 mile from us. Excellent service, very helpful, professional.

John R. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
3.0

Customer did not leave a comment.

Joyce O. 
Rating:
5.0

Staff were excellent. They arranged use of a truck quickly and it was ready to go when needed.

janzen H. 
Rating:
4.0

Truck has some garbage left in it from previous user. Which leads to suspect that it wasn't cleaned and sanitized by staff. I wasn't concerned, but if another person would have gotten that truck, they would have freaked out knowing that it wasn't sanitized during a pandemic. There was even Pepto tablets in the truck from the last person.

Johnathon N. 
Rating:
5.0

The only issue I have and I am not sure of the results are as follows: when I rented out the truck they told me I needed to return the truck to a location in Escanaba which is an hour away (one way) told them that would not work; then I got not an e-mail that stated that I needed to return the truck to a location in Champion, Mi - 45 minutes away (one way) again not acceptable; so we returned the truck to Pepps Motors that is in Marquette- I then get a notice that you charged my credit card $7.42 because we didn't return it to Champion, Michigan; again I hope you will reconsider this charge as it was not convenient to return the truck to either Escanaba or Champion, Michigan when there was a drop off in Marquette. Thanks for your consideration.

Stefanie S. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
1.0

Did not receive my dolly got charge for gas when I already paid for it all-around bad experience

Branden Z. 
Rating:
5.0

Employee was super helpful!

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Russell F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Royce J. 
Rating:
5.0

Customer did not leave a comment.

JOANN W. 
Rating:
5.0

Customer did not leave a comment.

BJORN O. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

The 20 footer handled well. Mileage wasn't bad at all. We were up and down hills, pickup and maintaining speed was easy. Mirrors are in good positing for side and back view. Too cool to test A/C.

Robert F. 
Rating:
5.0

I really enjoyed the process. The truck was great! Only one comment, I didn't realize the mileage cost was $.69 per mile. That changed the bottom line as I had to drive quite a few miles. I should state that I did not rent the truck to move. There were no cars for rent that day in our little town, so I rented the truck! It turned out to be a blessing as I bought a new bed that day, and a friend needed to move some large items! Thank you UHaul for being there when I needed transportation!!

PAUL S. 
Rating:
5.0

Did everything great

LAMONTE B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
4.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDALAN U. 
Rating:
4.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Excellent service. Friendly and quick to help on the checkout and checkin process. I'll definitely be back.

Russell F. 
Rating:
3.0

Customer did not leave a comment.

Rebecca K. 
Rating:
5.0

Self check in leaves much to be desired. Christopher was reached on the uhaul toll free. He walked me through location permissions. He did a great job. It took longer to do the self check than to get the trailer to start.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Rhondajane K. 
Rating:
3.0

The online rental is difficult to understand and confusing in some spots.

tristen O. 
Rating:
4.0

Tire check before customer leaves with trailer

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Leannejo K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASVINCENT W. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD L. 
Rating:
2.0

Was originally booked to drop off at All Seasons, which had a sign up when I got there that said they were no longer taking drop-offs. Some kind of proactive notification would have been nice. I called and waited on hold, and the CSR I spoke with changed my drop-off location, which was close. The trailer had to be parked on a grade, so we had to look around the parking lot for something to secure the wheels. Not a great return experience overall.

Thomas Z. 
Rating:
5.0

Very good experience for me. The staff at Pepp Motors were phenomenal in the way they treated me in my quest.

Elijah P. 
Rating:
5.0

Great customer service and very helpful. Quick and easy return

Jacqueline K. 
Rating:
5.0

Pepp location was very nice. It was not our contracted drop off location but rather All Seasons. After unloading the Uhaul at All Seasons parking lot they informed us we could not leave the Uhaul there as they were no longer dealing with Uhaul any longer - and no one contacted us to tell us this. We had to leave our 16 year old son with the items rather than repack and tie down items to go to another location. The Pepp location was very understanding and helpful. Will definitely use this location again.

Alice M. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Joyce O. 
Rating:
4.0

Customer did not leave a comment.

Charlotte T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Piersan S. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
No reviews have been submitted for this location.

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