The truck was so rough riding
Ron F
Customer Reviews for Performance Jonesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were problems with the electrical system and when the truck wasn’t running the lights kept going on and off, so we had to leave the truck running so we could be assured that we would have transportation.
CYNTHIA ACharged 2 gallons of gas, see note above. Dropped off via key drop at 6:02.
Grant DVery friendly service.
JEAN-PIERRE Mquick and friendly service. thank you !
JAMES KGreat staff, I reccomend this location.
TAMERA Ktrailer leaked
JEFFREY DEasy drop-off site and staff was very helpful.
Mason DTeah employee how to ring up trucks way over charged me. Took forever to get compensated back. Because they imputed wrong information.
David MI have used U-Haul many times and have never had as many issues as I had this time. Not even when an employee connected the trailer incorrectly and when we pulled out it disconnected and hit our car. This time I selected a pick up and drop off and they deleted my entries and changed them unbeknownst to me. They called and said we dropped off at the wrong location but said they would take care of it as good will because of the deletion and re-entering of my information. However, we went 18 miles and had the truck for around seven hours and they are trying to charge me for 107 EXTRA miles and 2 days. Then when I contacted the gentleman to point this out he was not very polite a said he would look at it again snd it’s been over 10 hours and I still haven’t heard back.
Kelly WVery easy process and nice guys!
Natalie DVery responsive and helpful people there.
RONALD RI had asked for furniture blankets. They did not have any.
NANCY MNothing really very polite great service
JAMMIE AMilage should be based from actual moving location to new location not starting from rental location to return location
Gary KGreat Job, Everything went very smooth. I would use this location again if needed.
benny wExcellent job
patty tTruck drove like crap front end is horrible. Bad shaking going the road, to the point it shook contents all over!
DAMON HUsed the key box drop to leave truck late Sunday. By 7:50 am Monday I had email notification the truck had been processed and checked in. Very efficient. I called Performance Monday at 10 am to make sure everything thing was good and was told no problems, all good by a very cheerful man.
Martha Sabsolutely the worst experience in vehicle rental. I delivered the truck at the location specified and on time. Why is there a charge for mileage? 61 miles? I took the most direct route available via my GPS. Additionally, there’s a charge for 12 packing blankets which were not provided to me when the vehicle was picked up. I had originally ordered blankets for the rental, but the fiasco of trying to get the truck checked-out on 5/25 in Jonesville location took over 45 minutes and I did not receive the blankets. I will be disputing all of these charges with my credit card company if I am not promptly refunded for these unnecessary and unwarranted charges.
Robert Wvery helpful, here again system errors added unnecessary time to check out ...allowed 0 miles from fl to mi ??????
ROGER FEverything was great. The truck was clean, and we were surprised that it was good on gas for a truck. They made it easy to return it after hours. It was very easy to get the rental, too. No problems.
Catherine CWish you guys would be more upfront about the cost. When I make the rental, I was quoted 60ish dollars but ended up paying nearly 100. That was rather frustrating.
Jackie CNo issues, cruise control would have been nice on a long trip
Eric MNot sure what they can improve on it was quick and easy so I couldn't ask for a better situation.
Neil PThe car dolly I rented had defective tie down straps.
Anthony RLights did not work on car hauler. Dealer said they were supposed to be repaired but by company but were not.
Mark EProvide ramps on the smaller trucks for easier loading.
Katherine BVery professional a pleasure to do business with.
Keith GI didn’t receive a receipt afterwards, yet
Gerald OThe staff and the equipment were 100%. I was able to move in less than 24hrs… I must say everything worked out according to plan except at the very end .. Not the fault of uhaul but my own… after I dropped off the equipment which was after hours I removed my personal items from the cab of the truck.. I was very confident I had gotten everything I then dropped the key into the drop box…As I drove away I noticed I had accidentally left the cab light on… I called and left a message on the business voice mail… I feel terrible for being so forgetful…. Sorry….
john cAlways pleased with service and support from Performance Automotive staff. I’m not impressed with UHaul negligence installing a means to safety lift the tongue and hitch of their cargo trailer. It’s weight requires a jack and Uhaul failed in design to provide.
Drew HRude customer service
Tashia BWould use from here again very nice and pleasant staff
debra lNothing comes to mind.
ANTONIO O:)
Rebecca HBetter trained agents and better communication with customers.
cynthia bN/A great service friendly staff
Ricky BNothing, Friendly staff, good equipment.Everything was as expected, I had a great experience & would recommend Uhaul and this location to everyone.
Robert GThere was a lot of run around in the week or two prior to pickup, with someone at corporate, as to where I was going to have to go to get the trailer I rented online in Jonesville. She was very nice and went out of her way to help me but where I was going to have to go to get the trailer was a constantly moving target until about a day or two out. This shouldn’t happen. If one goes on the website and picks a location, either the item is there or it isn’t. I shouldn’t have to keep changing my plan because you tell me I can rent a trailer in one place online and then call me with two or three different locations as far as forty minutes from where I scheduled pickup.
David MKeep doing what you’re doing
robert bLocation fine, your system is not customer focused.
Justin RGreat help and customer service. Will use again when in need of the service. Used U haul on our move to Michigan from Florida three years ago. If you use your service a lot can you get any discount on the charge per mile ?
craig cVery good experience.
Brian RI had locked the keys in the van. I bought the extra insurance for $5. It was worth it. Someone came in about an hour.
waneta dThe gentlemen that helped us with our rental went above and beyond the call of duty. Although a previous customer left the truck muddy, the merchant at Performance in Jonesville, MI swept and cleaned it as much as possible for us and gave us extra blankets to protect our furniture. The truck was in excellent condition and drove extremely well.
Robert MScott hooked us up. Super nice guy!!! Quick easy rental. Def will recommend this place Thanks 😞
SHERYL A