Customer Reviews for Performance Products
(U-Haul Neighborhood Dealer)

Rating:

3.0

Friendly attendant.

Rating:

5.0

Great support from booking to delivery

Rating:

5.0

Everything was ready when we arrived; would use them again. Friendly service.

Rating:

5.0

The gentleman who checked us in was awesome,made me relax on such a stressful day of moving.

Rating:

3.0

Trailer was full of cement and drywall dust. No running lights. Wiring harness was worn in one spot. Had to have it fixed before we left. Were supposed to get a credit. Did not happen.

Rating:

4.0

Great service, friendly knowledgable staff.

Rating:

5.0

Staff is very kind and helpful.

Rating:

3.0

Blankets were set/smelly and unusable.

Rating:

5.0

Make sure that everyone is on the same page!

Rating:

5.0

They were amazing. So quick which is so needed at the end of the day.

Rating:

3.0

This location was fine but my overall experience was pretty bad. I wanted a 20 ft U-Haul. Was told by the website I needed to book a 15 foot. Days before was called and told I needed to use a 10 ft or drive hours away for a 15 ft. Picked up the ten foot, had major problems with the wevsite and had to drive double the kms and make two runs due to the size of the truck. Overall not great

Rating:

3.0

The truck was excellent just parking my own vehicle was no where to park

Rating:

3.0

I picked up when business was closed using the 24/7 app. I had trouble using the app and had to make a couple calls to support to figure out issues. This was a hassle and took some time.

Rating:

5.0

They have the BEST customer service. They go above and beyond to help customers. Glenn came on his day off to meet me so I can get my truck. Greatly appreciated.

Rating:

2.0

Trouble with the software , took 35 minutes to complete the transaction , a little frustrating but we got it done . Maybe a little more training and orientation with the software might help the vendors. Cheers.

Rating:

3.0

Transmission/accelerator issue. Probably wasn’t safe to drive. Truck would lock while in reverse and had to slam on brakes and/or put it into park to prevent it from crashing into our deck. One mirror was broken at time of pickup too. Will go with different option in the future.

Rating:

4.0

Year associate was excellent very helpful and on top ot things

Rating:

5.0

Great dealer excellent service would use them again

Rating:

5.0

The pin for the ramp was to long and had we had to remove the locking pin completely to get the ramp out then reinstall it to get the ramp to stay up and locked.

Rating:

4.0

This location was excellent and the guys were great to deal with. I would 100% recommend the Performance Products location.

Rating:

2.0

the staff at location were awesome. very helpful and friendly. the prices were right. the Truck was beat up exhaust rattles loud while driving. box of truck was soaking wet with water. we had to towel it out before use.

Rating:

5.0

The Business owner arrived early for our rental and was available by phone to answer questions during our trip. Return was easy and quick.

Rating:

2.0

Truck was not swept out when we arrived. One of the tires was flat, and a mirror was missing. The gentleman who worked there was very nice though, so the customer service was good. Just not prepared

Rating:

5.0

It is a very tight location with no where to park the rental trucks when returning.

Rating:

5.0

Completely close your doors so nobody has to deal with U-haul ever again.

Rating:

5.0

great service i've rented alot of u-hauls over the decades, and this was the best u-haul experience at performance products

Rating:

5.0

Everything went smoothly, and the staff opened early, so we meet our deadline elsewhere.

Rating:

2.0

The booking was done incorrectly, so I was being charged incorrectly for over mileage. The representative could not do anything for me, so I had to call U-Haul directly. Then I waited on hold to speak to somebody who couldn’t help me, who, then transferred me to somebody else Who I had to wait on hold for as well. It was a blind transfer so I had to explain everything all again. Then I got transferred again and sat on hold for a third time on another blind transfer. The third person finally fixed the issue, which was someone had entered the mileage in incorrectly at time of pickup. It was not an impressive experience at all. I would not recommend U-Haul.

Rating:

4.0

I rented a 10 foot truck for a one way trip. I got ‘upgraded’ to a 15 foot due to availability which was fine but the rate for a one way trip was 3 times as much as it was for a return to the same location. I moved a 3 hour drive away from the pick up location. It is unfair and usurious to penalize someone who’s moving a fair drive away and who is not able to return a truck to the same location. As a large international company with a giant fleet of trucks you cannot possibly be so lacking in vehicles that you need to gouge people for one way travel.

Rating:

4.0

Reduce late fees and give more generous mileages for cross-country trips! We had to take detours to get to our destination (because of the fires) and that put us over our given mileage, and getting passage on the ferry was super difficult , so we had to pay over $200 extra!

Rating:

5.0

Very small parking lot off of a very busy street made for a reluctant turn into the driveway with this large a vehicle.

Rating:

5.0

There was initially some confusion as to where to drop the truck off at. I called ahead and talked to the location operator at 1049 McPhee Ave in Courtenay, Robert, and he said it would be fine to drop off the truck there. Then due to some bad fortune, when I arrived Robert was still on his lunch break so it was a 25 minute wait or so until he got back. Robert was very polite throughout the entire process. And then things hit a rough patch when someone mentioning that he was the president of the Vancouver Island U-Haul division, Teddy, called the office and asked Robert to put me on the phone. There was a heated exchange as Teddy said I had to now drive the truck to another location in Courtenay or I would be charged an extra $500 on my bill for not taking it to the exact location that was on my signed U-Haul contract (which I didn't have a copy of, but he said was emailed to me). I mentioned that Reyna, the operator where I picked the truck up from in Surrey, said any location in Courtenay would be fine to return it to. I told him that I had talked to U-Haul customer reps Shreya and Gurnell over the phone, and that when they confirmed with Robert that it was okay to leave the truck there they agreed that leaving it there would be fine. But he replied that it was his decision where to leave the truck and I was to take it to the Performance Rentals location on the North Island Hwy. location in Courtenay. He mentioned that they weren't managers and he was. So I talked to Bill at the location it was to be dropped off at and at this point Bill worked everything out. I had mentioned that I was behind schedule catching a ferry due to the length of time it took dropping off the truck, so he sent one of his staff, Glen, out to personally pick up the truck, which I felt was going above and beyond with good customer service. I also noticed that I was given a 100% refund on my bill, and would like to thank Bill for adjusting the amount if he was the one who gave the refund (I'll give U-Haul a call to verify this). If anyone is having an issue picking up or dropping off a truck in Courtenay I would recommend they call Bill at his location.

Rating:

3.0

Excellent. Staff

Rating:

1.0

Not cancel my order 1 hour before pickup... Thank you Biil in Courtenay for solving my cancelation

Rating:

5.0

I really appreciate the help!

Rating:

3.0

Work om Monday's.

Rating:

5.0

Very quick and friendly

Rating:

1.0

Really disgusting store and felt uncomfortable. Owner was nice and did his best to help, yet it was not an ideal pickup location. I also requested a pickup location in Vancouver (near my house) and there was nothing available and I had no choice but to travel and spend a lot of unnecessary money to pickup my truck.

Rating:

1.0

Service was friendly and helpful however somehow the agent changed my rental to a 24 hour one when I booked a 48 hour rental. Left us having to hurry our move as uhaul in Nanaimo wanted it back by 5pm the day after we rented it.

Rating:

4.0

Drop off location staff is friendly. BUT Uhaul hotline wasn't helpful and expected me to drop off at another city. I have to drive to another city to drop off the truck and got charged for extra milage even though there is a local uhaul dealership. Wasted my time and money to drop off.

Rating:

5.0

I was very impressed by the service and the condition of the truck. This was tye best uhaul experience I've ever had.

Rating:

5.0

Quick and easy.

Rating:

2.0

only game in town . convenient location signage could be better . Dropped the rental off on a Sunday which they were closed. parked the rental ,dropped the keys and contact in the box . Skipped the return app drop off thang as i couldn't get it to work on my android , pretty frustrating . Otherwise everything worked out well, truck worked well ,no complaints . Well done UHaul nice to see a company with integrity and detail to customer service.

Rating:

3.0

Very congested and hard to find a decent parking spot because of that.

Rating:

4.0

Guys were very nice and professional

Rating:

3.0

The location was difficult to find and the parking area was tiny. Very hard to pull into with a truck.

Rating:

1.0

The location wasn’t even open for my drop off date (I dropped it off early and returned it with the exact fuel and find out I’m charged an extra $40! the app wasn’t working so I couldn’t upload photos or anything.. they said gas was 5/8 but I have a photo of it time stamped at 11am at 3/4 and then I still put $15 in! I’m incredibly unimpressed and would not recommend uhaul to anyone

Rating:

5.0

Very friendly and helpful customer service

Rating:

2.0

They need to have correct information for drop off so the customer is not driving all over town to deliver it back to correct location. Was informed at pick up to deliver to different place. Then told no by drop off. Had to phone a few times to verify drop off. This was a waste of my gas and time.

Rating:

5.0

A lot of service, very friendly and helpful staff Thank you so much

Rating:

5.0

No improvement needed

Rating:

5.0

Nothing

Rating:

4.0

The personal were very receptive and fast. I was initially scheduled to 157 N Island Highway and they turned me away because they didn't have space. I then was rebooked to 2510 Comox Logging Road and the location did not match where my GPS sent me and I spent 20 min on the phone trying to find the location with someone from Uhaul. I then was rebooked to this location. Once I returned the truck I was unfairly charged an extra day rate because it took be two hours to drop off the truck. I should not have had to call AGAIN to get a refund for this charge. Unsatisfied with the UHAUL customer experience.

Rating:

1.0

You guys charged us $180 instead of $60 upon pickup. I will be calling to rectify this as soon as I have cellphone reception. On top of that you sent us to 2 separate rental places that were either closed or did not rent u haul equipment. This put us hours behind schedule and as we needed to move off of a small island ended up costing me almost $500 in extra expenses including needing to get a hotel and pay my movers for extra hours. Seriously the worst move I have ever had. This has nothing to do with the pick up facility and everything to do with your company not knowing where your own equipment is. Not impressed at all. If it wasn't for the Landlord of the pickup facility going the extra mile we would have been completely stuck.

Rating:

5.0

Nothing comes to mind.

Rating:

3.0

Make sure wiper blades are good.

Rating:

5.0

Was hard to find and not listed on Google maps correctly

Rating:

5.0

Friendly, helpful, efficient

Rating:

3.0

The worst nightmare trying to find the spot I was originally supposed to pick up, a bigger truck, wasted 2 hours of my moving day and a quarter tank of gas driving around looking for a location on logging road. Very disappointed. Uhauk could have sent me a more specific email as well, I had 2 emails with 2 different locations very confusing.

Rating:

2.0

- 24/7 pick up was not ready as promised - I was given 3 different addresses when it came to the pick up spot - Pick up took 30 minutes - The gas gauge was misrepresented on the contract by an eighth of a tank