Customer Reviews for Performance Products
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great , friendly service. Pick up was smooth as well as drop off. Recommended.

Rating:

4.0

Glen was great to deal with.

Rating:

4.0

Good experience renting here. Glen was super fast and helpful.

Rating:

4.0

Glen was great, made the whole experience worth don’t. And highly recommend. Will be back for sure .

Rating:

1.0

It was closed for scheduled drop-off.

Rating:

3.0

We ordered a 20' truck and when we got it to the house we realized it was only 15'. Nobody notified us of the change. It was not big enough for our move and we ended up having to make the 6 hour round trip again with another vehicle, costing us a significant amount of time and fuel. When we called, the representative said the system wouldn't allow her to do much to help our situation. The location was fine, but our experience with U-Haul was poor.

Rating:

1.0

No sign on the door saying they dont keep their trailers there. Call all the phone numbers online and on the business and it all goes to a fax machine. No one can get ahold of the owner. Sat at this location for over an hour in the baking hot sun. HORRIBLE experience. Even head office struggled to find solutions. All the reviews online of this place is correct. Absolutely worst service I have ever experienced. Shameful.

Rating:

4.0

Friendly staff easy return!

Rating:

1.0

After all the trouble I experienced. I would not recommend uhaul to anyone. If you can't give me the equipment I reserved to let me know sooner than the 24 notice that I received. Your poor service will cost me an extra $900 to $1000 to return to Courtenay to get the rest of my things. I am so not impressed. I will be filling a formal complaint to your Customer service department. Randall

Rating:

5.0

Uhaul should have a larger premises for this drop off location with lack of employees and front desk to finalize product usage. The office is in another location.

Rating:

5.0

Happy with the service and product.

Rating:

3.0

All good , easy pu. and drop-off

Rating:

5.0

Great work and fast turn around. I left a lock in the cab and will call Tuesday to see if it was found. Cheers, Darren Zagrodney

Rating:

5.0

Nothing; all good; fast friendly and helpful service!!

Rating:

1.0

Absolutely unsatisfactory service for which I was also overcharged!! I placed an online order for a trailer and dolly (Order #: 70716230), and I was supposed to pick them up at the location specified in the order – 3170B Island Hwy S, Courtenay, BC V9N2L7. When I arrived, there was no trailer there, and I was told I had to drive to another address – 1049 McPhee Ave, Courtenay. I had no choice but to go there. When I said I had ordered a dolly along with the trailer and wanted to pick it up, I was told that they didn’t have a dolly at that location and I would need to return to 3170B Island Hwy S, Courtenay. These additional trips significantly reduced my available rental time and led to extra fuel costs. Despite these “adventures,” I returned the trailer and dolly on time. When I received the bill, I was very surprised, because instead of $34 (24+10), I was charged $44, even though I did not select insurance during the rental process!

Rating:

2.0

None of the equipment I rented was provided and the vehicle did not have a ramp

Rating:

3.0

Rental trailer and experience was good. Some comments: - The trailer signal lights were backwards. - The 12 moving blanket were a tad moist from not being in climate controlled storage. Smelled a little moldy. Otherwise all good. I’d rent U-Haul again for sure.

Rating:

3.0

The gentleman who served me was excellent.

Rating:

4.0

The mobile process was ok, but I think the locks need to be looked at because they did not come off like the video. We had to play around with them a bit to get it to open. Other than that the truck was there for pick up and was in good condition.

Rating:

4.0

Every as pest of the move was excellent since we picked up the rental till we brought iy in

Rating:

3.0

Nothing

Rating:

5.0

What I wouldn't recommend is U-Haul!!!! I had to change my pick up time from 6am to 8am. I went in changed it requested mobile pick up. Everything seemed fine I got a text notification saying it had been changed location but at 8am perfect. Get there 8am...no truck out and not open until 10am. Call U-Haul oh we are sorry looks like it was manually changed because that location isn't open at 8am. Didn't you get an email? No, no idid not get an email Karen or I wouldn't be here at 8am paying movers for 2 hrs to drink coffee!!!! Ok, so is there another truck location in town open at 8? Or 8:30? Oh yes there is! Ok perfect whats the address....it's in Powell River!! Pardon me? Powell River is a 2hr $200 ferry ride one way!!! That doesn't work for me!! Click, hung up on. Call back extremely frustrated at this point told I will be transferred to sales Dept....get disconnected. Call back get told same thing as first call even though I had already gone through said story. Last lady tries her best then tells me all she can do is leave a note for management and one on my file and they will call me on Mon!!!! I sent a note to the place I was picking up from saying what was wrong. At 9:30 received a call from staff saying he saw my note and to come right away he was getting my truck!! Awesome man!! Last time I rented from U-Haul I was charged twice and it took 6 weeks to get my money back!! Never again U-Haul, no more chances.

Rating:

5.0

Glenn was very polite and helpful

Rating:

4.0

The online booking process was an unmitigated disaster. The person at this location spent an hour with me on the phone to help salvage my booking and not make my planned day turn into a complete waste.

Rating:

4.0

I dropped off and used the key box to drop off the key. The business looked great from what I could see.

Rating:

3.0

Ensure the truck is full of fuel and warn customers the trucks leak when it's rainy out

Rating:

2.0

The truck was extremely dirty so I couldn't do a proper assessement of the outside. There was no room around it for me to do a proper inspection so I had to go to a seperate parking lot to be able to do a walk around. The dollies were soiled and the inside of the truck was dirty and smelled extremely of mold. The truck clearly needs and aligment since it pulls right, there was an O2 check engine which made the fuel consuption worst. When I returned it, I struggled to park it since the allowed parking were very small and personnal vehicles were in the way. The only good thing was the service of the man who gave me the keys, he was polite and explained it properly.

Rating:

5.0

Glen was excellent !!!

Rating:

5.0

This was the best experience I have had by far with uhaul in the Courtenay area. The man that checked me in and setup the rental was fast and efficient and had everything ready to go. It made our move one of the best we’ve had. I also had to drop off the vehicle before they opened and the lady on the phone for customer service was also really great. Thank you !!!

Rating:

1.0

Shoddy yard. Would not recommend.

Rating:

1.0

Reservation was bounced to another location that did not have the correct size truck or the requested pickup time, causing us to have to pay for 2 days rather than 1. They did not have the moving blankets we ordered. Reverse lights were out in truck, there was a leak in the roof of the truck that damaged some or our furniture. The guy working there was rather rude and did not do anything to solve any of the problems UHAUL created. Would not recommend. Paid $300 for a massive pain in the ass.

Rating:

5.0

This location provided excellent service, very helpful, knowledgeable, nice to deal with the staff that know how to make you feel comfortable.

Rating:

4.0

Glenn was very helpful and friendly. Best UHaul experience I’ve ever had. Highly recommend!

Rating:

1.0

The office state is deplorable but a less worse (not better!) alternative to the horribly reviewed McPhee location I was signatovrly overcharged and now need to complete a billing dispute. There was no guarantee the truck we booked weeks in advance would be available Very challenging experience

Rating:

3.0

I didn’t find out till I got there that the dolly and blankets I had booked weren’t available Then i arranged with customer service to pick up a dolly at a completely different U-Haul

Rating:

3.0

The service rep asked my friend for a assurance On me. I have never been asked for or needed that to rent a trailer ever . When I asked I was told it was always required. Even though I had rented at this location before….weird!

Rating:

1.0

Charged me for 2 days when I only had it for one day. Horrible service.

Rating:

1.0

This location is sub standard at best. There are no supplies available and the office is a tablet on top of a bunch of boxes, inside another business. The only reason I rented there is that it's the only location around. The return location is not the same as the pick location and it's dark and difficult to maneuver in the parking lot. I must say it's not the first time I've rented there and that things have only gotten worse over the years. That aside Glen the attendant at the time of pickup was friendly and very helpful.

Rating:

3.0

U-Haul double booked my reservation or something and I had to get the truck an extra $100 away

Rating:

2.0

Shop was cluttered and not well maintained. Not professional in the least . I was not asked about additional equipment rental or whether or not I wanted extra insurance but was charged anyway. I will never rent from U-Haul again. I felt ripped off and very ill treated.

Rating:

5.0

Notta

Rating:

5.0

The fellow at Performance Products knew exactly what needed to be done. He was friendly and efficient and my rental went exactly as planned. Performance Products is centrally located and was convenient for pick up and drop-off. Very happy with whole experience. Thanks

Rating:

5.0

The truck had a small leak which was initially problematic. The location and Glen were both great

Rating:

5.0

The representative came out showed us where to park and assisted in de-hitching the trailer he was very friendly and cheerful.

Rating:

5.0

The gentleman was very helpful in parking the trailer, overall, it was a great experience.

Rating:

5.0

Easy to pick up & drop off

Rating:

2.0

Be honest about conditions of rental. The agent told me that if I returned the trailer early I would get a refund for the days I did not use the trailer. When I dropped the trailer off at the destination location I was told the information I was given at the pick up location was not correct. Sid Bennett (780) 604-0466.

Rating:

4.0

As said in other reviews, a little difficult to find

Rating:

1.0

The truck had a electrical problem and the tires were almost completely bald , and hostile behaviour from owner when I asked him for my receipt for the rental I will not rent from this outlet again

Rating:

1.0

U haul leaked!! All of our stuff got soaked!! The courtenay location was a mess and unorganized!

Rating:

3.0

Would never recommend uhaul to anyone and I will be avoiding at all costs in the future.

Rating:

5.0

Staff backed trailer up for me into to small space & was super friendly. Easy drop-off.

Rating:

3.0

Don't bury the complex online return instructions in the fine print

Rating:

5.0

The whole experience from start to finish was easy and stress free.

Rating:

5.0

Very friendly staff and quick service!

Rating:

5.0

Pickup and dropoff was very easy task to do. Employees were very polite.

Rating:

5.0

Good customer service

Rating:

2.0

Provide the trailer I reserved on the day I reserved it in the location I reserved it. . I had a smaller trailer and couldn’t take a truck as I was moving my car. It was a long distance move and not having the trailer on the day and at the location caused additional personal cost for a hotel in another town so I could pick up the trailer. I had to problem solve by changing plans and had to rely on my helpers to change their plans.

Rating:

4.0

My only complaint was that I had unselected the additional coverage but was charged for it anyway.

Rating:

5.0

The guys at Performance Products were super helpful, explained everything to us clearly, and made recommendations based on our needs. Easy to deal with, and I couldn't be happier. Thank you!

Rating:

3.0

Easy location. But the site was very small to drop off - hard to turn around to back in trailer.

Rating:

5.0

Great service. Easy return. Good equipment. I will rent from here again.

Rating:

4.0

The only concern was the springs to hold the door up, but Bill was very pleasant to deal with.

Rating:

2.0

There were technical issues and I was stressed about being able to take the truck. They took photos of my driver's licence and my visa on their personal phone and I asked if they would delete them. I have no idea if they did. They were abrupt and rude and basically told me I could go elsewhere if I didn't like it. If I didn't need the truck in that moment I would have walked out. Their shop is messy and unwelcoming. I definitely won't recommend that location and certainly won't be back. I still don't know if the photos of my id and card have been deleted. I guess I'll know where to start if I have identity theft.