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JEFFREY R
Customer Reviews for Performance Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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STEVEN HClose to home!
TODD PLocation was great. U-Haul booking was unacceptable. When booking, selected at counter check out. Show up to find out the store doesn’t even open for another two hours. We lost 30 minutes trying to figure it out and missed one of our appointments.
MICHAEL FEverything was good
KENNETH NKen does a nice job
LUKE HKen went above and beyond to get us our truck
MARK FI highly recommend Performance Transmission, Ken specifically, because he helped to make the experience a great one for me. Thank you, Ken.
John KTruck was dirty and not maintained. The truck alignment was off center and uncomfortable to drive. For the amount we paid, wished we had better experience, especially it was a 7 hours long drive.
Soisouwon LClearer signage if the business is open.
Stacy GThe trailer worked perfectly to transport our car 100 miles for repair.
Richard mGreat people to work with !!!
John BAll good
David BUsed key drop off. Staff were not there at time of drop.off.
Susan SI had to drive out of my area to pick up the trailer. I don't know why when there was a UHAUL rental center in La Crosse.
Mathew MKen was very helpful.
Timothy MGreat job in the middle of a snow storm !!!
John BAllow me to pick up equipment closer to home.
Scott Bnothing
mel bThank you He is so awesome.
ROSEMAMRE BThe truck was absolutely HORRIBLE!!! We didn't think it was going to make it to our destination. The front driver side tire is either bent or loose!!!
shari bwhen setting up credit card payment there is no option to designate a tax exempt number
tammy fVery helpful with trailer rental process.
Leo SLocation not open when it was supposed to be. Looked dirty inside
Ken EKen is a great guy and very passionate to make sure my experience was the best !!
Kip SI have no suggestions, very pleased
Craig SGas was barely over a quarter full so the first thing i had to do was put 77 bucks of gas in it
Ronald HAfter hours drop was easy and convenient.
CHAD NI had an amazing experience.
Eunice ODon't change anything. It was great.
Charles kVery friendly helpful owner with awesome dogs.
Kevin EI think this guy Ken I think is his. Is a really amazing person to help me out with Uhaul
Jake HNUTHIN
Richard LOutstanding individual. Very friendly and helpful
Tawny LNothing at this location. Ken is very accommodating and helpful.
Jeff SVery good customer service, we did not give owner much notice and they were still able to accommodate us.
janette wThe 6x12 trailer I used could use a jack other than that it was great
Dale II'm not sure who's fault it was but there was massive confusion about the drop off location and required a lengthy phone call to resolved and was very challenging to get to the right person after numerous transfers.
Cory KSpeed up registration
rod bKen communicated to our voicemail promptly. He was a pleasure to work with and would highly recommend this facility.
Nancy MKen is the owner of this setting. He's a nice guy, but he needs more training on how to process a rental agreement. It took almost 40 minutes to complete the required steps...... I'm glad he had the trailer I needed during the busy Thanksgiving holiday rental period, but I would not use this site again if the equipment I needed was available elsewhere.
mark rThe owner did not make sure the car hauler safety chains were attached to the vehicle. He also did not give accurate information about turning in the rental at our destination. He said we only needed to drop off the keys but you have check out in person or on the app. This could have been costly for us.
Valerie SGot overcharged.
Joseph IStaff at the pick-up location was excellent. He arrived early to allow me to pick up on my schedule as opposed to when the business opened on Saturday.
Mark RNothing at this point. Easy access and convent location with gas station one mile away.
Matt FIt would be nice to have an employee at the Uhaul rental stations on the weekends on normal hours, considering that's probably when most people do their moving... in case of questions, problems, or other paperwork
Frank RPerfect signage and instructions for keys and drop off . Not so clear for where to park the truck but as it is still in the same position tonight am assuming we did ok.
Don LThe service was friendly, but we couldn't use the 24/7 check-in because this location is rural and the cell phone service is sub-par. I could not proceed past the step to upload a photo for verification. I wouldn't recommend this location be available for 24/7 check-in. We had to reschedule our pickup for the following morning, and luckily the owner of Performance Transmission was at the shop earlier than their usual hours so he could help us with the check-in.
Coral BThe guy made me wait while he "cleaned up" as he was working in back. Then made me wait while he tried to figure out his laptop. Then he took my credit card and said it was for the trailer but charged me for insurance (i already prepaid and told him this). Then he made me wait an additional 20 min to redo this ( i express checked in) and take the insurance off.
Thomas Mgreat place
Kim PAdd cruise control. Quiter cab.
joe d