Customer Reviews for Perrys Inc
(U-Haul Neighborhood Dealer)

161 reviews

398 Houlton Rd   Presque Isle, ME 04769

(207) 760-4064

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 760-4064

398 Houlton Rd
Presque Isle, ME 04769

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
4.0

Recommend returning to picking up full of gas and returning full. Difficult to estimate and I ended up putting too much gas in to be sure I had 9/16 of a tank.

CHRISTINE R. 
Rating:
1.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Carl P. 
Rating:
2.0

Customer did not leave a comment.

IRENE D. 
Rating:
5.0

Ensure U-Haul truck & trailer availability in northern and southern Aroostook County, Maine.

MICHAEL B. 
Rating:
5.0

Kingston said final destination would be able to do something since I had to pay 200.00 for tow and new movers. Presque isle said Kingston needed to do something at origin.

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Ensure sufficient U-Haul transportation inventory in rural areas like northern Maine / Aroostook County.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

SIMON T. 
Rating:
2.0

Customer did not leave a comment.

Darrel P. 
Rating:
5.0

Very quick and very helpful

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

JACOB D. 
Rating:
3.0

At quick glance the uhaul looked clean when we picked it up. We had to clean all the surfaces after getting some wipes. As we used the wipes on steering wheel and handles the wipes were black. Found used mask and receipts in glove compartment and trash under seat. Didn't notice at first glance. Don't think anything was cleaned prior to us picking the UHaul up.

JENNIFER G. 
Rating:
5.0

Dave was very helpful helping me coordinate my I haul.

REGINALD S. 
Rating:
4.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

They were all so very friendly and professional and helped me make a move as painless as possible. I would definitely recommend this location for their customer service.

SHARI C. 
Rating:
1.0

Customer did not leave a comment.

Paul H. 
Rating:
2.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

BILLIE M. 
Rating:
2.0

Was told by U-Haul corporate that I'd only be charged $40 extra for the time needed but the drop off location decided to charge me $100. Even dropping off early and clean... VERY disappointing

RONDA A. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

When there's a problem with a customer's order instead of charging their card for something that you have no idea about maybe you should track down the item before you charge a customer's card and cause them Bank problems this is why there is poor ratings on my end because it was very unprofessional the way that I was treated when I got the truck I got charged extra for a U-Haul dolly that I never used then I got charged for it as a purchase price and got charged for it and had my bank account overdrawn three different times because of U-Haul company very bad company very unprofessional will never ever use this company again

CHRISTEAN N. 
Rating:
5.0

Customer did not leave a comment.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

Branden P. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
1.0

This was awful. I got charged for a rental that I didn't even use and I had no way to contact the person and let them know that I couldn't use the trailer due to not having the proper equipment on my SUV. I explained the situation (hitch had been stolen off my vehicle, typical Northern Maine thing) and the store owner could have cared less. I will not be getting anything from there again, nor will I be using UHAUL. Their customer service when I tried to get a refund was unsatisfactory. I run 5 businesses, so I do understand policies and what not. This was completely out of my control and both the store manager and UHAUL made it a terrible experience.

Marissa B. 
Rating:
5.0

Customer did not leave a comment.

darren C. 
Rating:
1.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

The 2 people I worked with were very helpful.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Clair S. 
Rating:
4.0

The only issue we had was the uhaul truck we had rented was stuck in the snow AT THE UHAUL LOCATION. After A HALF HOUR OF some salt, cardboard, and a few other things we were able to get it out with the help of the NICE CASHIER that rented us the truck. After that it was smooth sailing loading and unloading the truck.

Sara C. 
Rating:
1.0

All the places to rent a uhaul in town were closed on the weekend. I was forced to drive 40 miles to the next nearest rental place. Which they had none available that day so I had to request on for the next day. Which meant I had to drive another 40 miles there and back the next day. The rental place didn't give me the one way price because they needed the truck back the next day. So I was again forced to drive 40 miles to return it where I was met with a charge because I was a few minutes late.

Brenyn J. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
1.0

I had to go to another town to get my trailer after I reserved it in my town and had to rent it an extra day and lost time at my job

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer service was excellent!!! They had a good area to park the truck. Staff made sure my needs were met. They also asked how the truck performed.

Kristopher B. 
Rating:
5.0

the sales rep was amazing and knowledgeable

matthew W. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
4.0

Na

Ryan T. 
Rating:
1.0

Dave was abrupt, not willing to show me the inside of the trailer or anything about hooking up or detaching or driving with trailer; which Id never done before. When I asked questions he said “someone will be around to do that for you.” Taillights on trailer did not work; he told me to drive it home anyway (illegal and dangerous) and “figure it out when I got there”. I had to call another U-Haul place in town (Cowetts) who were amazing and willing to have me bring the trailer there to fix the lights even though it was not there responsibility. I would go back to Cowetts any time, I would not go back to Dave at Perry's for anything. Also Dave didn't wait for me to look up my area code for my drop off location in Mass, and just selected an address 45 minutes away from me, saying “but you can't just bring it to any U-Haul and they'll take it.” That is apparently not accurate and we've had 2 days worth of problems trying to return this stupid 5X8 trailer.

Ingrid A. 
Rating:
3.0

Customer did not leave a comment.

tara H. 
Rating:
5.0

Everything was perfect

jamie T. 
Rating:
5.0

Keep on keeping on. They helped me wonderfully as well. Thank you.

KYLE G. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
2.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
3.0

More then one person to help with trailers

JOSEPHINE R. 
Rating:
1.0

Customer did not leave a comment.

frank H. 
Rating:
3.0

I was supposed to recieve a paid statement about my extra payment, but never did. I know this area isn't Ariziona, howeverI guess that's is the way it goes. I know someone will have a good excuse for all tihis. So I will take it and lump it and live goes on

Rose L. 
Rating:
5.0

No suggestions. Our experience was perfect!!

Barbara W. 
Rating:
5.0

A good place to do business.

michael P. 
Rating:
3.0

Customer did not leave a comment.

Jonathan W. 
Rating:
3.0

Customer did not leave a comment.

Egbert P. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
1.0

the uhaul lights werent hooked up and i got a 185 dollar ticket for hauling a trailer with no lights. Then when i got home and unloaded it. I told the boys to hook the lights up right they couldnt because it needed some kind of adaptor. sothe lights werent hooked up from the start/. so No i will not rent from uhaul again or recomend it.

crystal G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Friendly, personable, professional. . Always a pleasure as we have used this facility 4 times prior!!

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
1.0

I set up everything online with registration and input all of my information. That way when my fiancé got there it would be easy. The man that checked him in did not take the confirmation number for the reservation. My fiancé had to do it all again. Which was frustrating and time consuming. Because of this mishap we had to take more trips which stacked up miles and it got expensive! It would have not been if we were able to just pick up the truck with all the preregistration work I did! Now we're out more money over a simple move because one worker didn't know how to properly follow though on a preregistration, with confirmation number.

Violet H. 
Rating:
4.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Branden P. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Falen N. 
Rating:
5.0

Young lady was polite, professional and courteous. She was very sweet!

William M. 
Rating:
5.0

Return was extremely quick, professional, and very friendly! Will do business here again!

William M. 
Rating:
5.0

Customer did not leave a comment.

Marlo S. 
Rating:
5.0

Customer did not leave a comment.

toby A. 
Rating:
5.0

Customer did not leave a comment.

Alex B. 
Rating:
1.0

The rental agent did not appear to have much experience!!

bruce C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
1.0

The clerk had no idea whatsoever how to rent me the truck. Had to wait for over an hour for the owner to arrive..The store doe not have working debit card ability.. I will rent again from U Haul but never from here.. the U Haul in Caribou is not open on weekends

Milton M. 
Rating:
5.0

Customer did not leave a comment.

Kayla D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
1.0

I was supposed to have a $50 credit pending on my account, I called the main 800 customer service number before I picked up the trailer to make sure I could apply that to the rental. They said that I could and they were supposed to note the account. I get to the location for pickup and they don't know how, and won't credit the $50 towards my rental. They made me wait for a field manager, putting me way behind schedule, and causing me to lose money. I could have gotten paid to haul two cars that day, but because of the delay, I lost the job hauling the second car. Not only was I delayed, lost money, but I was also stuck out in the rain on the phone with customer service because the building prevented cell service. When the field manager arrived, he was not concerned about helping me, he first emptied his truck of two trailers he was hauling then came to address my issues, causing even more delay for me. Once I had his undivided attention, it was clear he was not looking to help me utilize my $50 credit, but was more looking on how to shift responsibility and deny me using my $50 credit. I was assured I would hear from someone within 24 hrs to resolve the issue, 24 hours expired at 12pm yesterday afternoon, we are now close to 48 hours and still have heard nothing. This is exactly why Penske got my $3600 for my cross country move last year, and not uhaul.

Christopher T. 
Rating:
1.0

Truck was filthy. Mud all splashed up on the sides of the truck. Inside cab smelled like horse manure. Truck steering pulled to the right when driving on the road. I had no choice, as it was the only 20' truck intown.

Michael K. 
Rating:
2.0

Stop smoking cigarettes in the lobby, clean out the equipment and fill it with fuel. We picked up a filthy truck with less than a half tank of fuel and it was reported as having half a tank. NO WAY!! I've got the video proof. Err on the side of caution and round down not up, I'm not paying for someone else's fuel! And the truck was filthy!

Daniel Y. 
Rating:
4.0

My reservation was 24 hrs at Jim's in Caribou. When you gave me Westfield for 6 hours you cost me $120 instead of $50 from Jim's. On hold for over and hour and couldn't talk to a uhaul person on the phone. UNACCEPTABLE!! You should send me a $50 refund at least!!

ROBERT H. 
Rating:
5.0

Christina was extremely courteous, explained everything in detail, this was the first time we have rented from this location, and will not go anywhere else in the future! Thank you Perry's for an excellent rental experience!

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
3.0

Again, there's a need to improve the software to be more manageable. The guy had a bit of difficulty dealing with the software.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

shane B. 
Rating:
5.0

Wouldn't change a thing

George C. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Thank you

Dale N. 
Rating:
3.0

The gentleman that rented the unit to me was very friendly. The door latch on the uhaul stuck up in the overhead and we had to call someone to fix it, the latch lock was not clicking in properly but he was nice and fixed it fast, got there quickly. Then when we returned it, the girl said it was not "swept out well enough" despite it being in the exact condition when we got it. Not impressed with that part at all and would be the reason I would not recommend it to anyone else.

carrie A. 
Rating:
3.0

Only one in town.

Karen C. 
Rating:
4.0

First I rented my trailer from Soucy's Garage in Houlton Me. Two days prior to the pick up I confirmed the trailer would be there Friday morning. It was not there and no one could tell my why. I found out that I had to drive 35 miles north to get it. Then 35 miles back. On Tuesday 25th Uhaul called me and confirmed the trailer would be in Ocoee by 10:00 am. I told the person it would be closer to 4:00pm. He said it would be no problem and so long as it was there before closing there would be no additional charge. I delivered it at 3:00 pm and I was charged $29.82 late charge. I have rented many times in the past but You have lost a customer as a result.

TERRY M. 
Rating:
5.0

N/A

David W. 
Rating:
5.0

Great customer service! Stephanie made the experience a lot less stressful!

Pat C. 
No reviews have been submitted for this location.

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