Customer Reviews for Perrys Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Perrys Inc

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ROBERT D. on

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Customer did not leave a comment.

Milton M. on

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The clerk had no idea whatsoever how to rent me the truck. Had to wait for over an hour for the owner to arrive..The store doe not have working debit card ability.. I will rent again from U Haul but never from here.. the U Haul in Caribou is not open on weekends

Kayla D. on

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Jonathan M. on

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Christopher T. on

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I was supposed to have a $50 credit pending on my account, I called the main 800 customer service number before I picked up the trailer to make sure I could apply that to the rental. They said that I could and they were supposed to note the account. I get to the location for pickup and they don’t know how, and won’t credit the $50 towards my rental. They made me wait for a field manager, putting me way behind schedule, and causing me to lose money. I could have gotten paid to haul two cars that day, but because of the delay, I lost the job hauling the second car. Not only was I delayed, lost money, but I was also stuck out in the rain on the phone with customer service because the building prevented cell service. When the field manager arrived, he was not concerned about helping me, he first emptied his truck of two trailers he was hauling then came to address my issues, causing even more delay for me. Once I had his undivided attention, it was clear he was not looking to help me utilize my $50 credit, but was more looking on how to shift responsibility and deny me using my $50 credit. I was assured I would hear from someone within 24 hrs to resolve the issue, 24 hours expired at 12pm yesterday afternoon, we are now close to 48 hours and still have heard nothing. This is exactly why Penske got my $3600 for my cross country move last year, and not uhaul.

Michael K. on

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Truck was filthy. Mud all splashed up on the sides of the truck. Inside cab smelled like horse manure. Truck steering pulled to the right when driving on the road. I had no choice, as it was the only 20' truck intown.

Daniel Y. on

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Stop smoking cigarettes in the lobby, clean out the equipment and fill it with fuel. We picked up a filthy truck with less than a half tank of fuel and it was reported as having half a tank. NO WAY!! I’ve got the video proof. Err on the side of caution and round down not up, I’m not paying for someone else’s fuel! And the truck was filthy!

ROBERT H. on

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My reservation was 24 hrs at Jim's in Caribou. When you gave me Westfield for 6 hours you cost me $120 instead of $50 from Jim's. On hold for over and hour and couldn't talk to a uhaul person on the phone. UNACCEPTABLE!! You should send me a $50 refund at least!!

Eric G. on

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Christina was extremely courteous, explained everything in detail, this was the first time we have rented from this location, and will not go anywhere else in the future! Thank you Perry’s for an excellent rental experience!

Andrew T. on

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Ryan C. on

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Again, there's a need to improve the software to be more manageable. The guy had a bit of difficulty dealing with the software.

shane B. on

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George C. on

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Wouldn't change a thing

Robert Z. on

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Dale N. on

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Thank you

carrie A. on

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The gentleman that rented the unit to me was very friendly. The door latch on the uhaul stuck up in the overhead and we had to call someone to fix it, the latch lock was not clicking in properly but he was nice and fixed it fast, got there quickly. Then when we returned it, the girl said it was not "swept out well enough" despite it being in the exact condition when we got it. Not impressed with that part at all and would be the reason I would not recommend it to anyone else.

Karen C. on

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Only one in town.

TERRY M. on

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First I rented my trailer from Soucy's Garage in Houlton Me. Two days prior to the pick up I confirmed the trailer would be there Friday morning. It was not there and no one could tell my why. I found out that I had to drive 35 miles north to get it. Then 35 miles back. On Tuesday 25th Uhaul called me and confirmed the trailer would be in Ocoee by 10:00 am. I told the person it would be closer to 4:00pm. He said it would be no problem and so long as it was there before closing there would be no additional charge. I delivered it at 3:00 pm and I was charged $29.82 late charge. I have rented many times in the past but You have lost a customer as a result.

David W. on

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Pat C. on

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Great customer service! Stephanie made the experience a lot less stressful!

Allen D. on

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Bernice P. on

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Nothing really, you are very helpful and pleasant, both of you, and I will definitely rent from you again. And I will recommend to anybody else that I know of that is moving to rent from you also

Jerri D. on

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angel P. on

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Also very friendly and professional.

Bailee G. on

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When I went in to pick up the U-Haul the people were smoking in the building which was my first red flag. I approached the counter and this man came to assist me but he was very rude. He was getting frustrated because he was having a hard time figuring out the computer which in turn got taken out on me. He started cussing at the computer which I felt was very unprofessional. He then left and someone else came to help me. That lady was more nice then the guy was but all of this chaos made the booking process much more difficult and longer which meant I had to stay in the smoke filled building until they figured it out. As a nonsmoker the smell really bothered me and when I left it was still on my cloths. They did a horrible job with customer service and explaining anything to me and the fact that the guy just cussed and left was very frustrating. I spent $97.15 on this U-Haul and I believe my experience should have been better then this.

Daniel C. on

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jay G. on

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Kacey R. on

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Alex B. on

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Gary C. on

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ralph K. on

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No problems, Great doing business with