Customer Reviews for Persia General Store
(U-Haul Neighborhood Dealer)

152 reviews

104 Old Persia Rd   Rogersville, TN 37857
(Off Hwy 66 To Hwy 70)

(423) 272-1499

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 272-1499

104 Old Persia Rd
Rogersville, TN 37857
(Off Hwy 66 To Hwy 70)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly customer service, have used them before for u-haul rental service.

Alan J. 
Rating:
5.0

I love this uhaul location. Down to earth people that make you really feel like they're interested in helping you. I pass multiple uhaul locations just to deal with them. I tell everyone that I know to go there where they'll be appreciated and taken care of. Thank you for letting me say what I've thou6for so long!

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Fred U. 
Rating:
3.0

The Persia location has multiple trucks and car dollies. These are not well organized and should probably be redistributed to other locations that need them (like the Eastern Blvd. location in Montgomery).

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
3.0

Dropped off trucks no one there but plenty of room to park. Slot was pretty full to drop off papers and keys. But ok

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

olin O. 
Rating:
5.0

Fast check in and out

Barry W. 
Rating:
4.0

They were very helpful and polite

David T. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
2.0

Trailer could have been cleaned. Help putting trailer on hitch would've been great. Condition of the trailer was poor but it drove well. Lastly, the clerk could have listened to my request to add my gift certificate to the work order instead of having me call uhaul after the fact.

Nicholas A. 
Rating:
5.0

Vicki was a pleasure to meet and welcomed us to the neighborhood. Nothing to improve, smooth and easy transaction.

Michelle R. 
Rating:
2.0

Customer did not leave a comment.

Holly Y. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

No hassle drop and go

James T. 
Rating:
4.0

Customer did not leave a comment.

stephanie R. 
Rating:
5.0

Pleasantly surprised with the cost. It saved us from making SEVERAL trips. Will keep in mind should the need arise again. Thanks Vickie Seay !!!

Robert C. 
Rating:
5.0

The driver side door rattled when I was driving and I pointed this out at return. Also the windshield was covered with bugs. Cab was excellent inside !

Charles C. 
Rating:
4.0

Customer did not leave a comment.

Gegeory H. 
Rating:
5.0

Customer did not leave a comment.

richard J. 
Rating:
3.0

Not much to say the Lady was nice bout all.

Jackie H. 
Rating:
5.0

Great people here, great drop off site, easy to move vehicles around, easy checkout and can fill up the gas tank there. Friendly staff, great experience.

Connie H. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Very friendly and quick turn in so I could go about the rest of my day.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

edd B. 
Rating:
5.0

Lady was very nice.

Eddie U. 
Rating:
5.0

I have renting from Persia A few time in the past always helpful and friendly never no problems. they know how to take care of the customer.Keep up the good work.

Tim M. 
Rating:
5.0

Keep doing what your doing. We were impressed with the overall experience and friendliness. Thank you!

Michael F. 
Rating:
4.0

Great service

John K. 
Rating:
3.0

Customer did not leave a comment.

chirag P. 
Rating:
3.0

This place was closed even thought the sign said 7pm no drop box for the key.. need to change that had to drive extra just to return truck

valorie S. 
Rating:
5.0

Easy Check-in. Filled the tank as she check me out. Quick easy no surprises,

Dale S. 
Rating:
4.0

Customer did not leave a comment.

STEVEN L. 
Rating:
2.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

There were roaches in the truck. We sprayed and waited a day before loading but at least one survived and is now in my house. Perhaps trucks should be checked and sprayed for insect infestations

Dann F. 
Rating:
1.0

Be more attentive friendly and informative. Clearly designate drop off location.

david A. 
Rating:
3.0

Customer did not leave a comment.

Crystal H. 
Rating:
3.0

The location was fine. The customer service before I reached that location was absolutely terrible. They switched my pick up location and did not notify me. I had no text, no voice mail, no email to notify me. Then when I called the guy blamed me. Rude customer service.

Sarah O. 
Rating:
5.0

Customer did not leave a comment.

Cathy L. 
Rating:
5.0

Customer did not leave a comment.

elizabeth G. 
Rating:
3.0

Customer did not leave a comment.

sheila C. 
Rating:
4.0

Customer did not leave a comment.

Mindy H. 
Rating:
4.0

Customer did not leave a comment.

EDDIE S. 
Rating:
1.0

Picked up in Rogersville, Tn.. employees were rude& making sandwiches while I stood waiting. Didn't get the truck we asked for per the800 number, employees were rude and didn't seem to care when we talked to them. Didn't get a ramp either that was also requested.. It was very hard moving furniture without it. Would never recommend this place.. Horrible customer service.. possibly even racist!!!

Dale Q. 
Rating:
1.0

Bloody towels left in cab and had to unhook dolly from prior use before renting truck

David S. 
Rating:
5.0

Customer did not leave a comment.

Faye G. 
Rating:
5.0

Customer did not leave a comment.

RANDAL L. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

tim B. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

Patrice N. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

sharmin L. 
Rating:
5.0

Customer did not leave a comment.

bobbie C. 
Rating:
4.0

Customer did not leave a comment.

cindi P. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Didn't really understand why I got charged more to drop off in my hometown as opposed to a couple of towns over.

Kimberly C. 
Rating:
3.0

Customer did not leave a comment.

George W. 
Rating:
5.0

This store needs more signage. I honestly pulled in to the store to top off the gas not knowing it was the drop off spot, just thought it was a gas station. The clerk who checked me out was super friendly and polite.

Dan B. 
Rating:
5.0

The rental process was very easy. The clerk is very nice and helpful. It was a very smooth process and we would recommend them. Thank you.

Justine M. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
4.0

Customer did not leave a comment.

Kelly C. 
Rating:
3.0

There was no sign informing us that this was indeed a U-Haul drop off. It is a little country market/gas station...this is fine...just need better signage.

SONJIA C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The drop gate had broken glass in it that fell out when we opened in at our load pickup.

misty R. 
Rating:
5.0

excellent service and communication. very easy to reserve equipment and rates were great

David R. 
Rating:
4.0

Customer did not leave a comment.

BART S. 
Rating:
5.0

Customer did not leave a comment.

Tommy B. 
Rating:
1.0

Customer did not leave a comment.

william A. 
Rating:
5.0

Customer did not leave a comment.

CLIFFTON W. 
Rating:
5.0

Customer did not leave a comment.

SHERRY T. 
Rating:
3.0

The store manager has a lot of problems doing the paperwork and answering the phone, etc. She was very nice and apologetic but it took us about 25 minutes to get the truck.

Betsy T. 
Rating:
5.0

Great service! Friendly people

CANDY M. 
Rating:
4.0

Customer did not leave a comment.

Linda F. 
Rating:
3.0

Customer did not leave a comment.

david N. 
Rating:
3.0

Yes, it went very smooth

ROGER L. 
Rating:
3.0

Explain the Correct price we were told one thing and charged another we were also told we were paying a $75 deposit that would be returned but come to find out everything the lady told us wasn't true

tabitha V. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
1.0

I had to hook my trailer up myself with no help from anyone. I am glad that i did not get hurt while lifting the trailer.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Billy A. 
Rating:
4.0

Customer did not leave a comment.

Billy A. 
Rating:
2.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Dinah C. 
Rating:
5.0

During our long trip our interaction with them was perfect.

chris S. 
Rating:
3.0

Customer did not leave a comment.

Ronald D. 
Rating:
1.0

More people working at this location

Thomas C. 
Rating:
5.0

The staff at this store is great

david T. 
Rating:
5.0

Customer did not leave a comment.

carlos V. 
Rating:
1.0

The Persia General store was very hard to work with. First off they gave less than the amount of miles to get to our destination and then charged us more than that what is should have been and they also would not take a credit card and I had to run a get cash out of the ATM. It was awful experience and I would never refer anyone to go through them. They where not helpful what so every.

DANIELLE R. 
Rating:
5.0

Very nice people

KIMBERLY C. 
Rating:
3.0

Customer did not leave a comment.

Barry W. 
Rating:
4.0

Customer did not leave a comment.

Ken J. 
Rating:
2.0

No appliance dolley

jerry B. 
Rating:
2.0

the tow dolly was lacking the electrical connection extension wire. we didn't notice it and no one came out from the store to show us anything. when i called the store after we noticed the problem the clerk knew nothing about it. called hot line and no help was given there. my brother then drove back to the store and removed wire extension from another dolly.

WILLIAM H. 
Rating:
3.0

Do walk arounds with the customer before customer signs paperwork

ERYKA S. 
Rating:
4.0

Customer did not leave a comment.

Barry W. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
No reviews have been submitted for this location.

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