Customer Reviews for Personal Mini Storage Division

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini Storage Division

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Weimen T. on

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The lady at the counter was very friendly and welcoming! Definitely go here next time I need to rent a U-Hual

don D. on

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Everything went well. The truck had some creaks and squeaks, but performed well. A positive experience.

chris R. on

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Eddrick C. on

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Great experience

Susan H. on

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James M. on

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Rebecca D. on

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The service was incredible! She was so helpful with getting my reservation changed (my fault for not getting the location right) and getting us the rental we needed. I will definitely be coming back for the next move!

Michael A. on

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This uhaul location was extremely fast when picking up the uhaul. I ended up using 3 uhauls over the last month and the other 2 larger locations took about 30 minutes. I was driving away in under 10 minutes here!

Peter C. on

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The approval process for the truck rental was horrible. Waited over an hour to get approved to just get the keys to operate the vehicle. It took less time for me to load and unload the materials than it did to just get approval. Not a very happy camper.

Glenville G. on

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Just keep on be courteous, kind, understanding and friendly.

Gillian B. on

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Christopher B. on

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Very nice and professional at this location

Dylan S. on

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We were on the phone with Uhaul for almost 2 hours trying to get the gate access code for this location. One U-Haul rep told us to leave the truck on the side of the road and put the keys in a drop box but there was no Dropbox to be found. We were transferred a total of 8 times and each department said we would need to be transferred to a different department. We even logged into our account online to see if we could change the drop off location but the website was not user friendly. I selected the option that said we were at the drop off location and it said to check our location to make sure we were in the correct location but we kept getting an error message. Even though location sharing was turned on on our device. Awful experience.

Mike S. on

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Murray C. on

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Sheila D. on

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I absolutely love the employees at this location! <3 they are the perfectly balance between professional knowledgeable about the u-haul and helped me get the right size,and was still very nice.

Rovert M. on

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Couldn’t do a better job, everything was perfect.

Dylan L. on

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I had several problems returning the equipment but it was not the locations fault. The link in the text message I received to return the equipment was incorrect. The link was to uhauld.com which was sending me to some advertising website. I was able to cut and paste the link into my browser and remove the (d) from uhauld.com and it worked, it took me to the proper site. While trying to return the equipment through the website, it could not "verify my location", it asked me to turn on location sharing on and I verified it was on. The app/website would not let me proceed with my return because it could not verify my location. I just dropped the key in the drop box and left, very aggravated. THE GOOD PART- The location I was returning the equipment at was closed (I knew it would be, 7am on a Sunday) but there just happened to be a lady there, probably the owner and she told me to just put the keys in the drop box and she would take care of it. I called the uhaul service office at 9am when it opened and they told me everything was returned and complete, the lady where I dropped off the equipment completed it and they weren't even open.

David P. on

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Easy internet check in and return.

Noel E. on

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Excellent!

alice R. on

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Hector P. on

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LuAnne M. on

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Everything was good

Simon R. on

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courtney Y. on

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I HAD AN OUTSTANDING EXPERIENCE YOUR MANAGER WAS SO NICE , SHE HAD A GENTLEMAN WITH HER WHO WAS ALSO VERY NICE, THERE ISN'T MUCH MORE THEN CAN BE DONE , JUST KEEP DOING WHAT YOU ARE DOING, THANK YOU GUYS

LOUIS R. on

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Robert C. on

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BobbieJo R. on

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Patty was very pleasant and answered all my questions today.

John F. on

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I had an issue with the code returning the truck back that evening and I hope I did not get charged extra for this. Other than that I am very pleased with the service I received.

alice R. on

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The woman who ran the office was nice, and expained everything very well,

Joseph M. on

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Awilda D. on

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Have used this location before, and it continues to be my preferred location. Very friendly. Equipment is always ready. Easy to get in and out. Gas stations nearby.

PEDRO M. on

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Terry F. on

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danilo L. on

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luis R. on

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Patty was super helpful, they have nice and clean trucks at the location. Service was outstanding and beyond the call of duty when we had to extend our rental for another day. Worked out perfectly.

Josephine F. on

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Nothing to improve patty was wonderful and so helpful. I have worked in retail for over 20 years and patty made my moving experience so pleasant and stress free. I am thankful that you have working for your company .I pray you keep her happy.

Tony C. on

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Mary C. on

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Abigail R. on

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Remove all food snacks from the door pocket and maybe offer 1 month free trial storage unit for 30 days

rod M. on

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Get your online reservations working properly. After completing the info in the form, I attempted to complete the reservation and an error message appeared. So, since I needed the truck the following day, I had to call and repeat everything to a sales consultant to complete my reservation. A little redundant and frustrating.

ROBERTO H. on

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Louis L. on

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ramon A. on

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Ellis B. on

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GEORGE M. on

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Toni Ann T. on

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Douglas S. on

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Kirsten V. on

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This was an excellent experience! Smooth, problem-free rental and a nice, clean new truck. Friendly and accomodating staff and very reasonable rates. Wouldn't hesitate to rent here again, thank you!

Christopher W. on

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The original contract stated the truck would be returned to New Beginnings on Citrus Tower Blvd. I attempted to drop it off this morning before work. No drop box. No instructions. My wife called- they said they do not receive vehicles for other locations... WHAT? REALLY? Then why was the contract set up this way? What a joke. So my wife attempts to call the main Uhaul number and was put on hold for 15 minutes. So she hung up and tried again in an hour. Was on hold for 32 minutes. Then another hour later she was on hold for 11 minutes. We then made the executive decision to turn it in at a different location - listed above where the Lady in reception told us we'd be probably be charged $30 as it was not the location listed on our contract. This is completely unacceptable. If you could give me a call at your soonest convenience and make this right then I will go no further than this review. No call. I will write to the BBB as well as posting this account on pertinent social media sites. Sorry to be this way, but I run a business that provides customer service for a living and if I gave my consumers this shopping experience then I would have no customers.

dawn S. on

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MICHELLE E. on

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Orlando C. on

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joseph L. on

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GEORGE M. on

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Jo Anna Y. on

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Jason P. on

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Georgette G. on

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TOM R. on

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Quick & efficient on pick up & return. Equipment in good condition, will use this location again.

rufino G. on

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Jarod F. on

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This location had no record of being my reservation drop off location for the second time I have returned a truck there. I also had to call to get a code to access the gate for after hours drop off, which I was not made aware of the first time, and was only able to return the truck through chance when a departing manager saw me at the gate.

Frank K. on

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I reserved a 26' truck. Easy to handle and it was very clean totally helped me with our move. FJK

Maurice B. on

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Patty was such a huge help for me and made sure that all of my questions were asked and needs met. I will deal with her at any time in the future and hope she will always be the first contact for anyone I send to this location.

Star S. on

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Steven R. on

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Do not send 10 reciepts 1 is enough

Danielle M. on

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Top notch service!!! Highly recommend!!!

Brad M. on

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Jennifer J. on

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Online search for Personal Mini Storage in Clermont stated office was open till 6pm. Place closed at 5:30pm and I got there at 5:40pm. There is a gate you cannot get through and no place to park vehicle after hours. No code or information was given to me or stated on contract. I called Uhaul customer service and we could not get through to manager/owner for help. Luckily, someone that actually lives at building came to help and took the contract and keys from me, otherwise truck would have to be left in open across the street in large parking lot at grocery store. Not ideal.

MICHAEL C. on

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Customer did not leave a comment.