Customer Reviews for Personal Mini Storage Division

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini Storage Division

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Susan H. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

Customer did not leave a comment.

Rebecca D. on

Rating:

The service was incredible! She was so helpful with getting my reservation changed (my fault for not getting the location right) and getting us the rental we needed. I will definitely be coming back for the next move!

Michael A. on

Rating:

This uhaul location was extremely fast when picking up the uhaul. I ended up using 3 uhauls over the last month and the other 2 larger locations took about 30 minutes. I was driving away in under 10 minutes here!

Peter C. on

Rating:

The approval process for the truck rental was horrible. Waited over an hour to get approved to just get the keys to operate the vehicle. It took less time for me to load and unload the materials than it did to just get approval. Not a very happy camper.

Glenville G. on

Rating:

Just keep on be courteous, kind, understanding and friendly.

Gillian B. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

Very nice and professional at this location

Dylan S. on

Rating:

We were on the phone with Uhaul for almost 2 hours trying to get the gate access code for this location. One U-Haul rep told us to leave the truck on the side of the road and put the keys in a drop box but there was no Dropbox to be found. We were transferred a total of 8 times and each department said we would need to be transferred to a different department. We even logged into our account online to see if we could change the drop off location but the website was not user friendly. I selected the option that said we were at the drop off location and it said to check our location to make sure we were in the correct location but we kept getting an error message. Even though location sharing was turned on on our device. Awful experience.

Mike S. on

Rating:

Customer did not leave a comment.

Murray C. on

Rating:

Customer did not leave a comment.

Sheila D. on

Rating:

I absolutely love the employees at this location! <3 they are the perfectly balance between professional knowledgeable about the u-haul and helped me get the right size,and was still very nice.

Rovert M. on

Rating:

Couldn’t do a better job, everything was perfect.

Dylan L. on

Rating:

I had several problems returning the equipment but it was not the locations fault. The link in the text message I received to return the equipment was incorrect. The link was to uhauld.com which was sending me to some advertising website. I was able to cut and paste the link into my browser and remove the (d) from uhauld.com and it worked, it took me to the proper site. While trying to return the equipment through the website, it could not "verify my location", it asked me to turn on location sharing on and I verified it was on. The app/website would not let me proceed with my return because it could not verify my location. I just dropped the key in the drop box and left, very aggravated. THE GOOD PART- The location I was returning the equipment at was closed (I knew it would be, 7am on a Sunday) but there just happened to be a lady there, probably the owner and she told me to just put the keys in the drop box and she would take care of it. I called the uhaul service office at 9am when it opened and they told me everything was returned and complete, the lady where I dropped off the equipment completed it and they weren't even open.

David P. on

Rating:

Easy internet check in and return.

Noel E. on

Rating:

Excellent!

alice R. on

Rating:

Customer did not leave a comment.

Hector P. on

Rating:

Customer did not leave a comment.

LuAnne M. on

Rating:

Everything was good

Simon R. on

Rating:

Customer did not leave a comment.

courtney Y. on

Rating:

I HAD AN OUTSTANDING EXPERIENCE YOUR MANAGER WAS SO NICE , SHE HAD A GENTLEMAN WITH HER WHO WAS ALSO VERY NICE, THERE ISN'T MUCH MORE THEN CAN BE DONE , JUST KEEP DOING WHAT YOU ARE DOING, THANK YOU GUYS

LOUIS R. on

Rating:

Customer did not leave a comment.

Robert C. on

Rating:

Customer did not leave a comment.

BobbieJo R. on

Rating:

Patty was very pleasant and answered all my questions today.

John F. on

Rating:

I had an issue with the code returning the truck back that evening and I hope I did not get charged extra for this. Other than that I am very pleased with the service I received.

alice R. on

Rating:

The woman who ran the office was nice, and expained everything very well,

Joseph M. on

Rating:

Customer did not leave a comment.

Awilda D. on

Rating:

Have used this location before, and it continues to be my preferred location. Very friendly. Equipment is always ready. Easy to get in and out. Gas stations nearby.

PEDRO M. on

Rating:

Customer did not leave a comment.

Terry F. on

Rating:

Customer did not leave a comment.

danilo L. on

Rating:

Customer did not leave a comment.

luis R. on

Rating:

Customer did not leave a comment.