Really friendly staff! Well organized. I was in and out both on the pickup and drop-off.
Greg M
Customer Reviews for Personal Mini Storage Leesburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kevin is the ONLY uHaul dealer we will deal with. As very professional.
Lynn MEverything went very smoothly from renting to dropping off vehicle. I definitely would use them again in the future. Thanks for a pleasant moving experience!
Joseph KKelvin was more than excellent i will continue always renting at this location
CHRISTOPHER UKevin was very professional and very nice
Beatrice PKevin was so very nice and professional. I could not have asked for a better person to make my renting a truck an effortless or less stressful situation which also applies to my retuning the truck also. U Haul has an excellent employee working for them. I will most highly recommend your business as well as Kevin and the location he works at. I give a 5* rating to the employee and the business. I will also return there for any needs of renting your vehicles again. Thank you. you.
Wanda BWrongly charged. Told wrong information about return. Wasted 2 hours of my time. So sad
Carl Reverything went well all good
John MReally appreciated the thorough check-in/quality experience
Nikole KExtremely professional courteous and accommodating
jason mThere was no overnight drop box
Carl WArrived after hours, but a leaving associate helped with key drop off.
Finn PThis was a great drop off location. One that I had to find because Uhaul was sending me to a business that closed and phone disconnected!
Sherri OFantastic service. Will definitely use again and recommend.
Dallas SOnly reason I wouldn't recommend is lots of construction in the area blocking access to the location. Drove around for 20 minutes trying to get to it.
Dawn SThe person working was very professional.
Sean DLocation was actually across a divided highway and problematic
Steve HThe outside windshield was very dirty but the truck was clean. I was able to leave my vehicle when picking up the truck. Thank you
Patricia CThe young lady who assisted me was the best
MICHEL Adropped off the truck literally at the time they were closing, and Naj(?) was amazing even though i was keeping her from going home for the day! she never even waivered and was so nice! she made a really long and stressful day end in the best possible way! thanks!
Nancy ANone
McKenzie KThe truck steering had a lot of play in it and the truck was very hard to control because it was riding roughly at a 22* angle going down the road but had a safe trip back other than being Stressed out
EDDY HThe truck was dirty on the inside And when we had a rain shower on the 12th the truck leaked on inside and we had a new mattress get wet .
RONNIE Nmore info on what your paying for when you pick up your vehicle
MARK VNaj was very helpful. HOWEVER, LEESBURG WAS NOT THE ORGINAL DROP SITE. LAKE TIRE and AUTO 812W. Burleigh Blvd, Tavares FL was the drop site. Upon arrival the pull in area was congested with older vehicles and an assorted of tires and debris. I parked where I could with the trailer went in to ask where to put the unit and just walked up to the line when a older man came in door ANGRY and YELLING 'who parked in the way I'm trying to run a business here'. I said me I'm just returning a trailer. He YELLED at me and said your your damn sure not dropping it here. I said that's what it says. He asked who said. I said the APP. He said again, not your not leaving it here. Get out. We exchanges expletives and that's when he called me a SMART ASS and came towards me and THREATENED to "KICK MY ASS" and told me to get the hell out here, and there was a place about 3 miles down the road. He followed me to my truck. I could not believe how I was treated. I still don't know what I'm going to do about this! I don't think UHAUL would condone this type of customer harassment and should take appropriate action towards this owner. Please contact me with your outcome. Tim Pack. 47chevyburb@gmail.com
tim pExcellent service!
Nickjarod WExcellent customer service!
TONY PThe female manager there had an attitude problem and was rude. She started out pleasant, but, when she realized there was a physical damage problem became pushy and intimidating and rude. I was not at all happy with any treatment by Uhaul whether it was dispatch/scheduling, installation of the hitch, or pick up/drop off of the unit.
SUSAN MNo happy when I brought truck back and nody there to help with my billing or returning truck waited an hr and a half and still nobody!!!!
Diane SThe attendant was extremely helpful!
Morton FThe truck was filthy inside and the back also. :( the tires were low on air, the mileage and fuel were incorrect on the paperwork.
Amy MI rented the uhaul and it wasn’t clean and the gas was la quarter tank from empty. Took pictures and submitted it. I rented the truck for 3 days total was $211. But when I returned the truck it was clean and gas was where it was suppose to be. I left my phone at home so I called and had them to send the haul app to my nephew phone and we took pictures and submitted the pictures but I was charged and extra $100 . Less than a 100 miles. At your own risk
Carlene mThere was roaches on the back of the truck when I opened it. Please just make sure they are clean next time. Other than that everything was terrific and I appreciate and thank you for your services.
cordez gThe manager was great. She got me in and out very quickly which was perfect as it had been a long moving and I was wiper out.
Terry SHave a larger lot to turn equipment around. Manager was a great help.
HARVEY JLocation was closed for the holidays.
RANDY TSelf drop off, location was closed for the holidays.
RANDY THave the uhaul ready for a 24/7 truck share pick up when scheduled too
Dan BThe manager was very pleasant and helpful.
Michael PTwo times while driving the gate open up then w EDC couldn't pull it down to shut it so needed to get another person to help us
Monserrate VLevia was very helpful and courteous. She assisted me in securing the RT equipment. Good job to her.
gary hIt was a nice experience.. good conversation and knowledgeable rep. Will come back
Grover RI rented a 14.95 a day trailer and it cost me almost 40.00 how does that happen
Patricia PThe customer service at this particular location is stellar. I wish the trucks reflected the same sentiment. Yesterday's rental had an awful smell coming from the ac vents. The manager cleaned and deodorized it immediately after I mentioned it to her the first time, but the smell is back. Other than that, I was very satisfied.
Demetrius hThe woman in the office was extremely helpful, kind, and pleasant; thank you!
Megan P