Customer Reviews for Personal Mini Storage Leesburg
(U-Haul Neighborhood Dealer)

201 reviews

1520 US Hwy 441   Leesburg, FL 34748

(352) 728-3075

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 728-3075

1520 US Hwy 441
Leesburg, FL 34748

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DEMETRIUS H. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

The young lady who assisted me was the best

MICHEL A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

dropped off the truck literally at the time they were closing, and Naj(?) was amazing even though i was keeping her from going home for the day! she never even waivered and was so nice! she made a really long and stressful day end in the best possible way! thanks!

Nancy A. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

None

McKenzie K. 
Rating:
4.0

The truck steering had a lot of play in it and the truck was very hard to control because it was riding roughly at a 22* angle going down the road but had a safe trip back other than being Stressed out

EDDY H. 
Rating:
1.0

The truck was dirty on the inside And when we had a rain shower on the 12th the truck leaked on inside and we had a new mattress get wet .

RONNIE N. 
Rating:
4.0

more info on what your paying for when you pick up your vehicle

MARK V. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Byrd I. 
Rating:
5.0

Naj was very helpful. HOWEVER, LEESBURG WAS NOT THE ORGINAL DROP SITE. LAKE TIRE and AUTO 812W. Burleigh Blvd, Tavares FL was the drop site. Upon arrival the pull in area was congested with older vehicles and an assorted of tires and debris. I parked where I could with the trailer went in to ask where to put the unit and just walked up to the line when a older man came in door ANGRY and YELLING 'who parked in the way I'm trying to run a business here'. I said me I'm just returning a trailer. He YELLED at me and said your your damn sure not dropping it here. I said that's what it says. He asked who said. I said the APP. He said again, not your not leaving it here. Get out. We exchanges expletives and that's when he called me a SMART ASS and came towards me and THREATENED to "KICK MY ASS" and told me to get the hell out here, and there was a place about 3 miles down the road. He followed me to my truck. I could not believe how I was treated. I still don't know what I'm going to do about this! I don't think UHAUL would condone this type of customer harassment and should take appropriate action towards this owner. Please contact me with your outcome. Tim Pack. 47chevyburb@gmail.com

tim P. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS H. 
Rating:
5.0

Excellent service!

Nickjarod W. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Joy M. 
Rating:
5.0

Customer did not leave a comment.

TIA B. 
Rating:
5.0

Excellent customer service!

TONY P. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
2.0

The female manager there had an attitude problem and was rude. She started out pleasant, but, when she realized there was a physical damage problem became pushy and intimidating and rude. I was not at all happy with any treatment by Uhaul whether it was dispatch/scheduling, installation of the hitch, or pick up/drop off of the unit.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
4.0

Customer did not leave a comment.

DEMETRIUS H. 
Rating:
5.0

Customer did not leave a comment.

Niconia S. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

Carolan P. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE E. 
Rating:
3.0

No happy when I brought truck back and nody there to help with my billing or returning truck waited an hr and a half and still nobody!!!!

Diane S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Michel T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
3.0

The attendant was extremely helpful!

Morton F. 
Rating:
3.0

The truck was filthy inside and the back also. :( the tires were low on air, the mileage and fuel were incorrect on the paperwork.

Amy M. 
Rating:
3.0

I rented the uhaul and it wasn't clean and the gas was la quarter tank from empty. Took pictures and submitted it. I rented the truck for 3 days total was $211. But when I returned the truck it was clean and gas was where it was suppose to be. I left my phone at home so I called and had them to send the haul app to my nephew phone and we took pictures and submitted the pictures but I was charged and extra $100 . Less than a 100 miles. At your own risk

Carlene M. 
Rating:
5.0

There was roaches on the back of the truck when I opened it. Please just make sure they are clean next time. Other than that everything was terrific and I appreciate and thank you for your services.

cordez G. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Jody M. 
Rating:
5.0

Customer did not leave a comment.

LEONARD H. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

The manager was great. She got me in and out very quickly which was perfect as it had been a long moving and I was wiper out.

Terry S. 
Rating:
5.0

Have a larger lot to turn equipment around. Manager was a great help.

HARVEY J. 
Rating:
5.0

Customer did not leave a comment.

Lenwood R. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
3.0

Location was closed for the holidays.

RANDY T. 
Rating:
3.0

Self drop off, location was closed for the holidays.

RANDY T. 
Rating:
1.0

Have the uhaul ready for a 24/7 truck share pick up when scheduled too

Dan B. 
Rating:
5.0

The manager was very pleasant and helpful.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
1.0

Two times while driving the gate open up then w EDC couldn't pull it down to shut it so needed to get another person to help us

Monserrate V. 
Rating:
4.0

Levia was very helpful and courteous. She assisted me in securing the RT equipment. Good job to her.

gary H. 
Rating:
5.0

It was a nice experience.. good conversation and knowledgeable rep. Will come back

Grover R. 
Rating:
4.0

I rented a 14.95 a day trailer and it cost me almost 40.00 how does that happen

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Wayne Charles S. 
Rating:
5.0

The customer service at this particular location is stellar. I wish the trucks reflected the same sentiment. Yesterday's rental had an awful smell coming from the ac vents. The manager cleaned and deodorized it immediately after I mentioned it to her the first time, but the smell is back. Other than that, I was very satisfied.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

The woman in the office was extremely helpful, kind, and pleasant; thank you!

Megan P. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

I always rent trucks from this location. More times than not, I am more than satisfied with the overall experience. There was a strange odor in the truck during my most recent rental. It was really bad. I couldn't use the a/c because the smell was coming thru the vents. Other than that, I was completely satisfied.

Demetrius Jamaal H. 
Rating:
4.0

Customer did not leave a comment.

Gerry G. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

darleen V. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Lena went above and beyond to assure I was able to get what I needed. I am so appreciative of her.

Kim B. 
Rating:
5.0

Levia was such an awesome person to deal with, she is very knowledgeable and helpful.

Dennis F. 
Rating:
5.0

Everything was great. No complaints. Picked up in Leesburg, Florida. Returned to Ft. Jennings, Ohio a day early.

Sylvia H. 
Rating:
1.0

I wonder if this company is paying people to post good reviews.....here is what they did to us: gave us a truck KNOWING it had a leak in the roof that someone tried to repair; BUT THEY DID NOT TELL US THAT; we drove the truck from Florida to Michigan in several downpours and several hundred dollars of water damage to our belongings; when we put a claim on the insurance it was denied because the man at Personal Mini Storage handwrote on the back of our contract that we were advised of water leak. A TOTAL LIE. If we had seen that, we would NOT have rented the truck. Anyone with a brain in their head would not rent a trucking knowing it had a water leak. This company is not honest. Shame on them.

jody K. 
Rating:
4.0

Help the poor lady running the place. ALL of her tech was on the fritz and she had to do everything over the phone with some other U HAUL rep. She kept her cool though, and was upbeat and friendly despite the issues.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

hugh M. 
Rating:
3.0

I was advised at the time of pick there would be a 100 dollar deposit because I used a prepaid Visa. When I Got my deposit back it was NOT the full amount there was a EZ Fuel deduction in the amount of 23.38. I have photos of the mileage and gas when I picked up the truck and when I dropped it off. Ot was more than 3/4 of a tank. This would be the second time I have rented with Uhaul and you guys have lied about the gas. I will NOT be renting from you guys again this is ridiculous.

Chartiara M. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Monty S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Roslyn R. 
Rating:
5.0

The general manager Jimmy was very professional and knowledgeable and accommodating thanks Jimmy for tuning a bad day into a awesome day hats off

Jim K. 
Rating:
5.0

The general manager Jimmy was very knowledgeable and professional outstanding gentleman

Jim K. 
Rating:
5.0

Overall a good experience. For some reason the truck was at one location and my supplies were at another location. Had an issue with the drop off location but you switched that for me.

Keith T. 
Rating:
4.0

Customer did not leave a comment.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
4.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Tye young lady in the office was awsome

Tony R. 
Rating:
5.0

Reserved a 10 ft truck for $19.95 per day. It wasn't available, only truck available was a 15ft for $29.05 per day. Should have reserved truck available or substitute at no additional cost.

Tamera D. 
Rating:
5.0

Manger was a great help in trying to resolve my issue with having to return instead of using.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Eugene H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Great service and friendly atmosphere !

David B B. 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Everything was amazing. Uhaul company needs to improve mpg

Dominik J. 
No reviews have been submitted for this location.

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