great job !!
AZEL F
Customer Reviews for Personal Mini Storage S Davenport LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no problems finding it. They met me outside. The only issue I had was leaving out of the gate. I didn't have the code and had to wait until someone else came out, and then I followed them through before the gate closed. The automatic opener wasn't working.
JEFFREY TThey went above and beyond and I am greatful!!!!
JENNIFER CAlways great service at this location
JAMES OI only say no on the personal helping because we did after hours drop off. Everything was great. Thank you.
JOANNE MVery helpful and courteous staff!
WILLIAM TDeben de mejoras la manera de alquiler de los equipos para clientes fijos
JOSE VN/A. Perfect service … good people.
donda lAlways a great job !
Azel FMarilyn & Bret were so helpful and friendly!!! Love using this location for my uhaul needs! Best one around! 😍 Thank you for all your help!
Kimberly W💯best service
EDWIN TCostumer service is above and beyond!
ARIANA Mthe truck was clean and performed well but not having a ramp makes it a challenge for people moving heavy items fortunately we did not have that issue
ROLAND OVery professional, very friendly
BRANDON MVery nice employees.
DEBORAH PTruck was dirty in cab and cargo area with food .Clean the truck and maintain the truck to get more than 8.9 mpg.very sad air conditioning was cool but not cold. The seem to be very slow and labored . I don't like to over drive a truck.
BRENT LDidn’t assistance with taking off trailer. I was told to drop it off in the back. Not knowing where in particular I just dropped it off where I found a space. Hopefully they found it.
Pat DThe staff were expecting me and were very cordial and helpful. I strongly recommend them.
ERNEST AWell oiled machine.
IHAB EI’m sorry I forgot her name, but the woman that attended me was excellent. She explained everything clearly. She gave me several possible options of rental equipment for future moves. Very helpful. Great customer service.
ISMAEL CReturned the truck after hours and could not find a spot to leave the truck as the lot was full.
ANDREAS BNo issues !
DAVID CThe reason I gave an average is because I had ordered an appliance dolly for moving a washer and dryer, but it wasn't in the truck. Good thing I checked for it before leaving. I called Uhaul customer service and they were very apologetic and found me one about five miles away. The Personal Mini Storage isn't open on Sundays. So I had to add that time and mileage to my day. The dolly was removed from my order by John in scheduling, who customer service transferred me to. After leaving with the truck, like I said, I had to drive to the other location to pick up the appliance dolly. The problem was this location closed at 7pm and I didn't have the capability to return it the next day. So my pick up the truck at 2 and get started turned out to be pick up the truck then the dolly and got started at almost 4pm. We did get finished quicker than I thought we would and I did get the dolly back to the location just before they closed. All that because someone didn't check the order originally to have the dolly in the truck when I picked it up. Oh well, it job got done just with about 10 extra mile. On a side note, it was the first time I used the digital pick up. It was a neat experience and went well. Thanks
James HEverythi g was great and easy process .
Jesus CLeft tail light was not operating.
MARK Beasy in and out, friendly service
DAVID MExcellent service and the equipment is in excellent condition
RICARDO PVehicles in bad condition; and U-haul website, including required documentation and web forms not working.
Matthew AGREAT JOB !
Azel FU-Haul has such poor customer service
SHADAE KCheck windshield washer fluid.
CINDY BAll good
THOMAS HMy reservation said to pick up the U-Haul at a specific location but once I got there, they said I had to go to a different location that was 20 minutes away. I don’t know how I receive a confirmation email for one location and you guys changed it to a different location. You also changed the number of items I reserved. I reserved six items only received two.
Shane SPersonal Mini Storage manager Marylyn is EXCEPTIONAL in every way and her co-manager Cole very competent. U-Haul proper not so much. The U-Haul site for them to rent to me was down for most of the day making the process far more problematic and cumbersome than necessary.
Lou AI was charged extra for miles that i needed. I literally didn't make any detours and was still charged. Thiefs.
Jonathan PGreat job
Azel FEasy all the way through Very helpful and courteous staff.
DONNA Nvery quick & friendly service.. Everyone knew their job & handled the customers extremely professionally
RAYMOND GEasy to schedule in person or the app. Had to return using the app and was simple and straight forward . Thanks again
BRANDON LPerfect for our short term needs!
JAMES JExcellent team Davenport
DAVID RThe staff is very professional and consumer friendly as it relates to making all customers feel important!
LARRY WEvery one were great and very helpful
OSCAR MIt was a great experience. Cole assisted us and was friendly, efficient and easy to work with. Would rent again from this facility.
ELIZABETH DThe facility is great! Cole is the greatest and always has everything ready for me when I get there. Thank you 🙏
ROBERT REverything was good until they charged me twice for renting 1 truck, pick up at 9:15 returned at 3:36pm to an employee he provide me with my receipt everything was good two days after they send me another receipt with extra charges like if I returned the truck next day, and I have to wait 5 to 7 days for them to process the claim.
Ninoshka MMarilyn is excellent.
DALILA CEl sistema de pagar esta atrasado
JOSE VAlways good service
Azel FVery smooth process
LUDY JTrailer wasn’t the cleanest or prettiest but worked great and that’s all that mattered to me.
CHRISTOPHER SOffice was closed
Marilyn KThis is a great location and the lady at the front definitely has great customer service
MARIA HThe staff is always very professional, and always very helpful.
DALE MGreat job
Azel A