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Michael O
Customer Reviews for Personal Mini Storage S Davenport LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff. LOTS of equipment
Timothy BVery limited space to drop equipment. No reply to attempted contact to after hours service.
Roger DNo where to park. Over crowded with storage customers. Returning the truck was a nightmare. No none was there and had to download an app, take pictures, inside and outside and threatened that $20 would be charged if not returned through the app. Not recommended experience.
JOSE RVery limited parking when dropping off equipment after hours and no access to staff after hours
Roger DAmazing staff and friendly service.
DE-NAE CGreat
RICARLO LGood
JOSE AWe dropped off on a day that the business was closed. As such, we didn't enter the building or speak with personnel. They have plenty of uhauls at this location so it's great for pickup. However, it was difficult to drop off our truck because it was full and tight in there.
MATTHEW BYou guys have already achieved that !!! Thank you for Great customer service !!!
MALCOLM BFriendly staff willing to help you out in any way
JUAN IOnce again the Staff were great
WILLIAM PNo parking so need to move around to let others in I have always rented from U haul but never were asked so many questions to take pics of a Truck especially that the location is not well lit
Janet SBrett and Cole where very nice and helpful
SAMUEL CVery good very very good
ADELIA Rgreat staff
GARY HThis location was closed but no problem at all. Plenty of parking g space to leave the truck and the car carrier. I contacted customer service twice and they were excellent. The told me.how to do the self drop off o line. Great tool Thanks.
MODESTO VGreat customer service
FELIPE CWe returned our rental after they closed and then I ended up with charges for an extra day and insurance billed again. Additional miles billed were acceptable but not the others. I had to call and have them removed. It was returned as it should have been the evening prior.
CHRISTY ZAlways a great experience
Berlin BVery friendly staff and answered every question we had.
Deybis GExcellent service, I recommend it 100%.
MIGUEL RGreat job
AZEL Feverything was great
ISELL EHe listen the complain about the truck conditions even that wasn't his fault he was very understanding and apologized for the inconvenience.
SYLMA RMuy buenos
RAFAEL RWhile driving to Tampa fl the windshield wiper on the driver side became disconnected from the arm in a thunderstorm on the highway. It became a very dangerous situation for us. I had to buy a new wiper and unfortunately I used cash and didn't get a receipt. I believe my total was $180 and that is all I'll be paying. Thank you.
NATHANIEL BIt was one of my easiest rental experience I have had in a long time, the personnel were very helpful, everything was ready before I checked in.
Robert CPassenger headlight was out.
JERRY CAll was excellent
RAUL ENothing. Service and staff perfect. Friendly courteous.
ROBERT AClean the trucks more often. My engine on my truck sounds like it could use a tune up. Overall the staff is very professional.
LARRY WMuy bueno
ALI BIt’s a nice facility, great customer service and safe place to leave your vehicle..
BRIAN RInside the truck there was a sign that said "We'll refund $25 if you return the truck clean." I didn't receive my refund. helitonalves12@gmail.com
Sebastiao AThe staff were great at this location. Cole was especially helpful in working with me to get my car properly loaded and strapped down to the transport. No problems with either the truck or the car transport.
JAMES FExeptional ,Exelent ,amigable
Arnaldo CThe service at the office was very good, as was the help with putting the trailer on the car. Excellent location and service.
MAUREAN MCrooked storage unit location trying to charge me for '$250 for damage to a bumper i had nothing to do with.
MICHAEL SVery professional experience! Cole Marilyn and Brett are the best!
ron hThis location is fantastic. Trucks are rented out clean and service is top notch! 20/10 would recommend!
Monica GI got my self in a pickle with one of their trucks and the employees were able to help us out instantly.
TENCHIROU BEXELLENT CONDITION AND SERVICES Robin Raphael Rivera Pomales
ROBIN RQuick and easy.
SCOTT SThe employees were all very friendly and helpful in answering all my questions. Provided GREAT customer service. Other places could learn from these people what it means to take care of a customer.
DAVID MEvery person at this location were extremley helpful. Marilyn was awesome the way she helped me to drive up on the auto trailer. I was so nervous. The man who did my booking helped me coordinate times as I had several things going on the day of pick up. This was the second rental in less than 2 weeks. The staff made this my easiest task!
MARCIA DEverything is great. Always use the Davenport location for truck rental and storage and the personnel there is excellent. Never had a problem
MIGUEL MI just drop the rental at 3am
EDUARDO RIt was strange to believe as many times as we have used Uhaul, that when we picked up the 15-ft truck, knowing someone using that size is going to drive far distance, that there was only a quarter of a tank in there. It said only 71 miles until empty.
MICHAEL DAt first I didn’t know how to pick up the truck but the lady at the 24 hrs line was very helpful and guided me every step of the way.
Traci MWonderful staff and very accommodating
JOHN WI used the app to drop off after hours so there was no personnel to help
Brian JGreat customer service, quick process.
JOHN RAll was good for me
Jacqueline PWas given a trailer with fender damage (which was documented before taking possession). At the beginning of the drive the trailer was wabbling which only got worse as I drove further. When I called the facility, I was given the BRUSH OFF and they did not help AT ALL. Had to call roadside service and wait for hours. The gentleman who serviced the trailer (very professional gent) changed the tire and found that the tire was damaged by the fender, was delaminating and SHOULD have been inspected and changed by the facility that issued the trailer. Lost hours that I paid for and was NOT even offered any compensation. Would give the employee in the facility a lower rating but there is nothing lower than 1 star. BELOW POOR customer service.
JORGE GRunning lights would not work.
Guy H