Customer Reviews for Personal Mini Storage S Davenport LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Personal Mini Storage S Davenport LLC
Dorothy M. on
Marilyn was fast and provided great customer service.
DALE M. on
Everything was great keep up the good work.
William C. on
Truck had a gas leak that I was not aware of. Fuel cap light was on and off a lot early in the trip, then on all the time. The process of approving the mileage or photos of the truck were not explained when I picked it up, but I was sent a text to do my own self inspection of the truck and compare it to the photos. Tank was 15/16th full, most likely due to the gas leak in the tank. I didn't report it because I presumed that was normal. Interior of the vehicle smelled like cigarettes. Dash has sticky stuff on it. Truck had a fair amount of scratches and dings.
rusell A. on
Staff provided outstanding service. Very helpful and knowledgeable about the inventory.
Margarita F. on
Thanks i'm verry please
Jean T. on
Okay
Walter T. on
The man I returned the truck with was extremely rude and unprofessional. The others I’ve worked with in Davenport (Cole and his female colleague). have been the absolute best and most professional team imaginable.
Ricardo C. on
Marilyn did an amazing job on helping resolve an already poor situation with another location
Ivelisse B. on
N/a
Michael F. on
Friendly service at this location however I have been overcharged by 3 times what was estimated and have spent several days now trying to reclaim the overcharges on my account. Not too happy about that.
Carlos M. on
Marilyn was awsome
Gary Q. on
Marilyn Sanchez excellent experience. Helping you very business like. Excellent job
John G. on
Polite staff, well maintained property. Close to I4.
Jessica A M. on
I have rented from this location several times already and every time I rented I have been treated with respect and showing me they have my satisfaction in mind.
Barbara H. on
Very nicely done
Bruce K. on
Marilyn and Cole were " Excellent " to deal with. Thanks
Barbara C. on
UHaul Customer Service was extremely knowledgable & friendly. Picking up the truch was also the same. The gentleman who took care of us was also knowledgable, friendly. And, although they were busy, he took his time to make sure all went smoothly & it did. I applauded UHaul for their excellent service. Thank you so much. B.Carideo
Judy H. on
Very friendly and helpful team members, thanks for all your help. ??
Nelson G. on
Exelent service very friendly
Jamey C. on
Instructions were vague and left truck behind locked gate, you only see the code to get in, not to leave. Had to wait for a storage customer to let me out of the gate because call box did not work
Katelyn B. on
Great place. Very friendly and super helpful!
Randall B. on
The whole process from start to finish went very smoothly. I would highly recommend this location.
Richard E. on
Overcharged, very disappointed
Mario H. on
I really like the text message feature. Everything you need to know is there.
Hector F. on
Thanks keep doing good work.
Wade M. on
THANKS, WADE
Angel N. on
Front desk guys need a little more patient with customers. Everything else good
Theodore K. on
Cole was very helpful. We rented trucks from his site several times over a couple of weeks, because we were moving. He was flexible with our scheduling, which was last-minute a few times, and he always had good suggestions.
Dean A. on
The rental truck was clean and the customer service was EXCELLENT. But, the maintenance is much in question! The vehicle’s horn did not work which put me at great risk while driving through heavy traffic of Orlando. Even though I had another days rental, I turned it in early because of the safety risk. This made my move experience the worst I’ve ever had. Uhaul did not fulfill its promise.
Colleen Y. on
The gentleman at the desk was very informative, helpful and attentive to each customer. There was a line though near closing time so he was doing the best he could while we waited.
lenora J. on
I love you guys! Keep up the good works
Dean A. on
The service was excellent. I see no areas needing improvement.
Marianne Z. on
Nothing to improve. We had a great experience with this company. Customer service was awesome, they went out of their way to make everything work to our benefit. Very courteous and helpful. We will be back again to rent at this location !!!
lenora J. on
Keep up the good works!
Ed D. on
No one helped put the trailer on. Only after installed did the UHaul rep come to inspect. Not impressed
Calderin I. on
My wife did not like the treatment of the person who treated us says she was not friendly
Samuel M. on
Very fraud the price ... like 90.00 for 1 day ? 47 and extra 50 dollars... neverrrr im not gonna use this service...
diane B. on
Excellent service
John B. on
Quick easy drop off Friendly Staff
Desmond S. on
As usual a very easy and satisfactory rental staff v friendly and helpful Desmond Shekleton
Michael S. on
Its all good....
Euclides G. on
Excelente Service
Ricardo M. on
The truck I rented is a disaster. Extremely loud noises sound like engine is screaming. Annoying how the truck is inside the gate but then you have to go back outside to get the key and hope the gate doesnt lock. Uhaul website told me to call a number and it was for a different location. Not good reception and no wifi makes it time consuming to upload the pictures. When I picked it up it just said waiting approval. Not a good experience.
GARY A. on
Took very good care of me
anre G. on
Excellent and easy location to enter and exit for 24/7 pick up and drop off. Using the app to pick up was a breeze. And not having to spend time often waiting in line at a counter is awesome!
John C. on
When you book and have a 10’ confirmed days ago it is a huge shock to be given a 15’ truck which is a gas sucker and one that is much bigger than I wanted to drive. Extremely annoyed especially when I got there and there was a 10’ truck sitting there but being Sunday and under 24/7 app policies no human to talk to. Absolutely pissed off I had a bigger truck.
Juan H. on
Very frustrating experience. I was told that I drove around 130 miles when in reality it was about 50+. They found out the problem and basically they gave the wrong keys to the next costumer and the vehicle they were supposed to drive had less miles than. The one I used, so when they reported the miles of the vehicle it made look like I drove over the original expected amount. Moving has lots of expenses and some people might be on a tight budget for the move, so now that person that got overcharged unfortunately wont have those funds available until the 2-3 business day the bank takes to refund them. Very unpleasant experience and I hope they are more careful in the future.
JOSE A. on
from my experience, nothing this location is great and I will continue using them for all my needs
James K. on
Your employees were very professional and courteous
Eduardo U. on
Second time I rent here bring truck back with same amount of gas as picked it up and I'm charged additional gas money. Not very professional to do so without even notifying customer.
Amber M. on
Charged a fee, do not know why.
Linda M. on
We were met in the parking lot and had a very nice experience. Yes I would recommend this location.
alison T. on
The lady that was working that morning was very nice and helpful
Richard Y. on
Excellent customer service
Anthony C. on
I want someone to call me I'm very pissed off with your service
Michael S. on
Great experience. I was in a pinch and they came through with flying colors. Had my rental truck out the door in less than 5 minutes. Thank you again.
DEB H. on
Nothing, sales representatives very personable and helpful
Chad T. on
Better parking but no problems other than that