I just drop the rental at 3am
EDUARDO R
Customer Reviews for Personal Mini Storage S Davenport LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was strange to believe as many times as we have used Uhaul, that when we picked up the 15-ft truck, knowing someone using that size is going to drive far distance, that there was only a quarter of a tank in there. It said only 71 miles until empty.
MICHAEL DAt first I didn’t know how to pick up the truck but the lady at the 24 hrs line was very helpful and guided me every step of the way.
Traci MWonderful staff and very accommodating
JOHN WI used the app to drop off after hours so there was no personnel to help
Brian JGreat customer service, quick process.
JOHN RAll was good for me
Jacqueline PWas given a trailer with fender damage (which was documented before taking possession). At the beginning of the drive the trailer was wabbling which only got worse as I drove further. When I called the facility, I was given the BRUSH OFF and they did not help AT ALL. Had to call roadside service and wait for hours. The gentleman who serviced the trailer (very professional gent) changed the tire and found that the tire was damaged by the fender, was delaminating and SHOULD have been inspected and changed by the facility that issued the trailer. Lost hours that I paid for and was NOT even offered any compensation. Would give the employee in the facility a lower rating but there is nothing lower than 1 star. BELOW POOR customer service.
JORGE GRunning lights would not work.
Guy HNeed to open on Sunday too
QUAN COk
RICARDO GTruck needed an alignment and transmission shift problem
johel mCorey was excellent to deal with
ROBERT BI can't think of anything I felt could have gone better.
SHEILA FExcellent staff good experience
DESMOND SThe guys at PMS Davenport were super helpful. They offered me options that really helped me out during my move. 10/10 would recommend.
Sheila FOk
MAICON TMake sure the trucks are in working condition
STACY MHire a cleaning service once a month would be a worth while investment. The staff there is very professional!
LARRY WMarylin and Cole are the Awesome !!!
MALCOLM BNothing. A great company and staff!
ROBERT AGreat experience. Staff were pleasant, professional, efficient, and took care of business quickly. Oh, they are nice folks too.
Carl SAmazing group. Very helpful.
CHAD WExcelente, I used their services twist this month and bots time i an excelente service both times Afortable both times . Very happy with the service. Great., nive people and profesional.
EDWIN TSiempre lo e dicho ka manager marilyn es la mejor 100% garantizado
JOSE Vgreat job !!
AZEL FI had no problems finding it. They met me outside. The only issue I had was leaving out of the gate. I didn't have the code and had to wait until someone else came out, and then I followed them through before the gate closed. The automatic opener wasn't working.
JEFFREY TThey went above and beyond and I am greatful!!!!
JENNIFER CAlways great service at this location
JAMES OI only say no on the personal helping because we did after hours drop off. Everything was great. Thank you.
JOANNE MVery helpful and courteous staff!
WILLIAM TDeben de mejoras la manera de alquiler de los equipos para clientes fijos
JOSE VN/A. Perfect service … good people.
donda lAlways a great job !
Azel FMarilyn & Bret were so helpful and friendly!!! Love using this location for my uhaul needs! Best one around! 😍 Thank you for all your help!
Kimberly W💯best service
EDWIN TCostumer service is above and beyond!
ARIANA Mthe truck was clean and performed well but not having a ramp makes it a challenge for people moving heavy items fortunately we did not have that issue
ROLAND OVery professional, very friendly
BRANDON MVery nice employees.
DEBORAH PTruck was dirty in cab and cargo area with food .Clean the truck and maintain the truck to get more than 8.9 mpg.very sad air conditioning was cool but not cold. The seem to be very slow and labored . I don't like to over drive a truck.
BRENT LDidn’t assistance with taking off trailer. I was told to drop it off in the back. Not knowing where in particular I just dropped it off where I found a space. Hopefully they found it.
Pat DThe staff were expecting me and were very cordial and helpful. I strongly recommend them.
ERNEST AWell oiled machine.
IHAB EI’m sorry I forgot her name, but the woman that attended me was excellent. She explained everything clearly. She gave me several possible options of rental equipment for future moves. Very helpful. Great customer service.
ISMAEL CReturned the truck after hours and could not find a spot to leave the truck as the lot was full.
ANDREAS BNo issues !
DAVID CThe reason I gave an average is because I had ordered an appliance dolly for moving a washer and dryer, but it wasn't in the truck. Good thing I checked for it before leaving. I called Uhaul customer service and they were very apologetic and found me one about five miles away. The Personal Mini Storage isn't open on Sundays. So I had to add that time and mileage to my day. The dolly was removed from my order by John in scheduling, who customer service transferred me to. After leaving with the truck, like I said, I had to drive to the other location to pick up the appliance dolly. The problem was this location closed at 7pm and I didn't have the capability to return it the next day. So my pick up the truck at 2 and get started turned out to be pick up the truck then the dolly and got started at almost 4pm. We did get finished quicker than I thought we would and I did get the dolly back to the location just before they closed. All that because someone didn't check the order originally to have the dolly in the truck when I picked it up. Oh well, it job got done just with about 10 extra mile. On a side note, it was the first time I used the digital pick up. It was a neat experience and went well. Thanks
James HEverythi g was great and easy process .
Jesus CLeft tail light was not operating.
MARK Beasy in and out, friendly service
DAVID MExcellent service and the equipment is in excellent condition
RICARDO PVehicles in bad condition; and U-haul website, including required documentation and web forms not working.
Matthew AGREAT JOB !
Azel FU-Haul has such poor customer service
SHADAE KCheck windshield washer fluid.
CINDY BAll good
THOMAS HMy reservation said to pick up the U-Haul at a specific location but once I got there, they said I had to go to a different location that was 20 minutes away. I don’t know how I receive a confirmation email for one location and you guys changed it to a different location. You also changed the number of items I reserved. I reserved six items only received two.
Shane SPersonal Mini Storage manager Marylyn is EXCEPTIONAL in every way and her co-manager Cole very competent. U-Haul proper not so much. The U-Haul site for them to rent to me was down for most of the day making the process far more problematic and cumbersome than necessary.
Lou A