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RAYMOND M
Customer Reviews for Peterson Garage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
TIMOTHY AIt doesn’t seem like good business practice to charge for dropping off a vehicle in a different location when the company doesn’t have vehicles in all of their listed locations.
Sally TSteve was extremely helpful.
RICHARD CAfter planning to originally pick up our U-Haul in La Crosse, our pick up location was changed the day before to Hillsboro. When we arrived, the app wasn’t working for us to unlock the key box and receive the keys. We had to call a representative and work with the gentleman working at Peterson Garage and it still took us at least 40 minutes to leave the location with our U-Haul. It was frustrating and added 2 hours to our total time (because of the extra driving being rerouted to Hillsboro) before we finally arrived in La Crosse, where we were moving our college son from his house.
Kyle KThis was nearly 45 miles out of my way and added 2 hours extra to our day of packing/loading/moving. Then, once I git there, the virtual check in and the whole app was super useless. Thank god I could get the key out of the lockbox and next day was told I "basically stole the truck!". Not a great thing to say to a customer stressed out and driving in the midst of moving when the UHaul technology stunk.
Richard CThe truck (and trailer) were both dropped off after hours. However, there was absolutely no issues with anything including where to park the two units as well as where the key drop was. The parking area for the units was clean, well organized and easily accessible. Based off the time of getting my electronic receipt of drop off after the facility opened and processed everything, the process was very timely.
Steven MNone
Jennifer ESteve was very helpful. And kind
KAREN MStream line the paperwork
michael DEverything was good the guy that rents them at the Hillsboro location was very helpful
Shane MOrdered for pick up, got approved. Got a call the next morning, new pick up location, putting my trip now 40 minutes out of my way!
Cindy MThere was some confusion because the property was closed for the day. But the owner was fantastic and helping us get everything taken care of.
Robert VWe had a horrible experience picking up our U-Haul. The U-Haul itself had a dead battery. We had to use our own vehicle to jump the U-Haul U-Haul had pop sprayed all over in the inside of the vehicle. The 24/7 pickup and drop off was ridiculous and not easy. We had to call in and have a representative to help us and they were great but I would definitely hold your U-Haul vehicles away from the provider that we picked up from. The conditions of where this U-Haul is stored is trashy and I do not think that they pay attention to the vehicles. They don't check them when they come back. They don't check them daily to make sure the batteries are charged. We recently had a large snowstorm and the vehicles were not cleaned off and it was not ready for me to pick up. I would not recommend you having your franchise there as it was not a good experience at all
Cathy WOnly difficulty was doing virtual check-out. Took an hour to figure it out, needing to call for help.
James DI never received a receipt
Cheryl PThis location and personal are first class. Excellent experience.
Richard Tmy mistake i dropped it off at the wrong place,,,all was good after i contacted the correct people and peterson garage accepted it, so happy cuz i live 143 miles north of hillsboro,thank you for helping me out
Terry FExcellent, for our last minute need. Thank you!
susan JExcellent customer service! The owner walked me through the entire process and made it easy for me.
Philip JThe owner was friendly and the truck served our needs. Very grateful!
CJ Gflexible dealer and pleasant transaction. Thanks
Teri BAttendant was too busy to help at the time of returning, seemed annoyed that I was there. He did do the return later in the day.
James DThe interior of the vehicle should be wiped out between customers. The cup holders and whatnot were dirty. Brakes were squeaky.
Alyssa RArrived early and was taken care of in a professional manner
Roger RIt was after hours when I dropped off the car hauler. I tried calling the main U-Haul number to register the returned trailer but the wait time was rediculously long. I finally figured it out on-line which took some time.
Ron BNothing, the representative at the garage did a great job. Everything was ready and available to pick up.
Billy BEasy return.
BRIANNA CI didn’t receive the furniture dolly I was charged for
Shaun SThis was not my reserved location. We had to drive 3 hours round trip to pick up the truck a day earlier.
Michael RVery happy costumer. Great experience and clean truck.
Nathan MI dropped the truck off on a Sunday when the garage was closed and did an online checkout so did not deal with the personnel.
Cheryl AVery Friendly and helpful
ERIC SMy only complaint is the last minute the location pick-up was changed. I would of liked a 24 hour advance notice. Location changed from 20 miles to 45 miles.
David JEvery body was very nice to me. Thank you
WALTER TCourteous and rapid service, both on pickup and return. Could not be more pleased with the service we received at Peterson Motors, Hillsboro, WI.
Timothy BI got to this location and he couldn't find my reservation, then the personnel tried to say my truck had a electric problem when it was the car hauler that he tired to assign to me.
Frank RVery smooth rental. Easy to talk to when I was asking questions.
Joseph CGood People>
Paul RBuy Ford Trucks
Paul RWe had no problems.
Steven SHad no problems!!!
Terry K